Computacenter (UK) Ltd

Computacenter - Harness Software Delivery Platform

Harness Software Delivery-Platform modernizes DevOps, enhances Developer Experience, secures Software Delivery, and optimizes Cloud Costs. Our suite includes Code Repository, CI/CD, GitOps, Feature Flags, Infrastructure as Code, Chaos Engineering, Service Reliability, Developer Portal, Engineering Insights, Supply Chain Assurance, Security Testing, and Cloud Cost Management, enabling end-to-end Software Delivery Lifecycle transformation.

Features

• Comprehensive Platform with Best-In-Class Modular Approach
• Out-of-the-Box Support for Complex Software Deployment Pipelines
• Embedded Security and Governance
• Continues Verification and Resilience with Automated Rollback
• Flexible and Reusable Templates with Pipeline Governance
• Self-Service Developer Onboarding and Collaboration
• Comprehensive Software Development Lifecycle Insights
• Fastest Continues Integration
• Automated Cloud Cost Optimization

Benefits

• Streamlined, secure, repeatable and reliable software delivery processes
• Smooth cross-functional collaboration across Development and Operations teams
• Comprehensive, granular auditability of the SDLC
• Standardized, automated processes for onboarding new developers and services
• Ability to benchmark performance across individuals, teams and industry peers
• Tight alignment between developers effort and business initiatives
• Visibility into bottlenecks in the Software Delivery Lifecycle
• Secure, governed Software Delivery Pipelines
• Fast security scan feedback loops
• Granular visibility of cloud costs across cloud-providers, environments and teams

£57 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

912174632758937

Contact

Karen Baldock
+44 (0) 1707 631000
government@computacenter.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Yes, the Harness Software Delivery Platform can integrate with all Tools used in the SDLC. For the products we offer they can get used stand-alone.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements: Contact us for more information

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "Community Support; Coverage Time: Community; Response Time (urgent): Community; Response Time (high): Community; Response Time (med): Community; Response Time (low): Community; ; Standard Support; Coverage Time: 9x5 PST; Response Time (urgent): 2 hours; Response Time (high): 6 hours; Response Time (med): 1 business day; Response Time (low): 2 business days; ; Premier Support; Coverage Time: 24/7; Response Time (urgent): 1 hours; Response Time (high): 2 hours; Response Time (med): 8 hours; Response Time (low): 24 hours; ; https://www.harness.io/support/tiers-and-definitions"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: "Community Support; Coverage Time: Community; Response Time (urgent): Community; Response Time (high): Community; Response Time (med): Community; Response Time (low): Community; ; Standard Support; Coverage Time: 9x5 PST; Response Time (urgent): 2 hours; Response Time (high): 6 hours; Response Time (med): 1 business day; Response Time (low): 2 business days; ; Premier Support; Coverage Time: 24/7; Response Time (urgent): 1 hours; Response Time (high): 2 hours; Response Time (med): 8 hours; Response Time (low): 24 hours; ; https://www.harness.io/support/tiers-and-definitions"
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Harness provides professional Services conducted by Harness employees or together with our Partners and are available in different sizes and packages. The service portfolio contains:; ; Platform Setup (Included in Onboarding); ; - User onboarding (SSO); - Account Hierarchy Definition; - Persona Definition; - Half Day Bootcamp Webinar on Harness Platform and Overview; ; Onboarding SKU (includes Platform Setup); Fixed Scope, Fixed Price; ; - Module Implementation; - Prioritized use-cases; - Adoption plan for Scale; - Partner hand-off (new contract); ; Adoption SKU; Fixed Scope, Fixed Price, Scaling Adoption; ; - Extended Adoption Workstreams; - Technical Mentoring; - Scaling Outcomes; - Production >75% Utilization
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: API; Public available: https://developer.harness.io/
• End-of-contract process: Data will be deleted in accordance with our data retention and protection policy or as otherwise agreed to in an executed agreement with the data owner and/or required by applicable law.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: "The Harness Software Delivery Platform provides a modern User Interface, API, as Code called Git Experience and a Terraform Provider Interface to work and control the Platform.; ; API Documentation: https://developer.harness.io/docs/category/api ; Git Experience: https://developer.harness.io/docs/category/git-experience ; Terraform Provider: https://developer.harness.io/docs/category/terraform-provider"
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: https://developer.harness.io/docs/legal/accessibility/
• API: Yes
• What users can and can't do using the API: "The Harness API allows you to integrate and use all the services and modules we provide on the Harness Platform. If you use client-side SDKs, Harness functionality can be integrated with your client-side automation, helping you reduce manual efforts and deploy code faster.; ; For more information about how Harness works, read our documentation https://apidocs.harness.io/ or visit the Harness Developer Hub https://developer.harness.io/docs/platform/automation/api/api-quickstart/ "
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The Harness Software Delivery Platform provides a lot of functionality out of the box. However, in some cases additional functionality usually in the form of custom integrations to connect Harness to other third party tools or custom logic in Pipelines like specific Steps or even full Deployments need to get done. For this we provide Templates https://developer.harness.io/docs/platform/templates/template/ and Container Steps https://developer.harness.io/docs/continuous-delivery/x-platform-cd-features/cd-steps/utilities/container-step/ - Users with the right permissions can customize Harness this way with any programming language they desire.

Scaling

• Independence of resources: Customers can engage directly with our product team through our Customer Advisory Board, shaping new features before release. Regular events like roundtables ensure their voices are heard. Collaborating closely with our Customer Success Team, quarterly meetings strategize initiatives, funneling insights to our product team. Our public Roadmap and Idea Board foster transparency and community input. Leveraging our Feature Flag solution, we tailor functionality for each customer, even individual users, ensuring a personalized experience.

Analytics

• Service usage metrics: Yes
• Metrics types: Depending on the Product the Harness Software Delivery Platform provides Metrics around the usage of the product.; ; We count the amount of the following inside the Platform:; - Users; - Services; - Pipelines; - Environments; - Users; ; In addition we count for the last 30 days; - Active Developers; - Available Credits; - Security Scans; - Active Service Instances; - Experiment Runs; - Active Agents; - Monthly Active Users (MAUs) a Metric for Feature Flags; ; In addition we count the anualized:; - Annualized Cloud Spend; ; In addition we count the totals for; - Cloud Spend Till Date; - Feature Flags
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Harness

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Data is protected at rest via access controls, physical and logical segregation, encryption, backups, and auditing/monitoring.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: API
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • Text
  • YAML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Harness leverages DigiCert as our Certificate Authority
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Access controls, restricted access, data encryption, and alerting and monitoring.

Availability and resilience

• Guaranteed availability: https://www.harness.io/support/tiers-and-definitions or as otherwise agreed to in an agreement with a counterparty.
• Approach to resilience: Harness leverages auto-scaling, backup and replication, and a secondary failover site.
• Outage reporting: https://status.harness.io/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Users have several options on how they want to authenticate Users inside the Harness Platform. We provide the following options https://developer.harness.io/docs/category/authentication; ; - Username and Password; - Single Sign-On (SSO) with SAML (Okta, Microsoft Entra ID, OneLogin, Keycloak) ; - Single Sign-On (SSO) with LDAP; - Single Sign-On (SSO) with OAuth (Azure, BitBucket, GitLab, GitHub, Google, LinkedIn); ; In addition users can enforce Two-Factor-Authentication as well.
• Access restrictions in management interfaces and support channels: "We provide fine grained Role Based Access Control https://developer.harness.io/docs/category/platform-access-control so that our Customers can group their Users into User Groups which are assigned to Roles and Resource Groups.; ; Roles https://developer.harness.io/docs/platform/role-based-access-control/add-manage-roles/ ; Roles are an RBAC component that contain a set of permissions. Roles define what actions, such as viewing, creating, editing, or deleting, can be taken on Harness resources.; ; Resource Groups https://developer.harness.io/docs/platform/role-based-access-control/add-resource-groups ; Resource groups are an RBAC component that define the objects that a user or service account can access. Objects are any Harness resource, including projects, pipelines, connectors, secrets, delegates, environments, users, and more."
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: The Harness Platform supports multiple ways of authentication. See https://developer.harness.io/docs/category/authentication

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ANAB
• ISO/IEC 27001 accreditation date: 19/12/2018
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 20/12/2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/a
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2
  • ISO 27017

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27001, 27017, SOC 2
• Information security policies and processes: Please see trust.harness.io for a list of our policies and procedures in place.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Harness follows an industry-standard change control process. This is evidenced by our adherence to a defined quality change control, approval, and testing process with established baselines, testing, and release standards. Additionally, all changes to the production environment are managed through a formal change management process and we have a documented change management policy in place.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Please see trust.harness.io for details on our vulnerability management program.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: "The Harness Software Delivery Platform provides an Audit Trail where users can view and track changes made to resources within their Harness account. Where applicable we provide also a dif or comparison view in YAML Format.; ; You can also configure a streaming destination in Harness to send audit log data to another location for processing. This allows customers to integrate audit data with other Security Incident and Event Management (SIEM) tools they already have in place.; ; https://developer.harness.io/docs/category/audit-trail"
• Incident management type: Supplier-defined controls
• Incident management approach: Harness employees do not perform actions in customer's instances unless granted direct access to their instance.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Computacenter ensures that our business practices deliver effective stewardship of the environment in line with the Social Value Model. Computacenter's science-based emissions reductions targets are approved with the SBTi. Our Net Zero Journey Group Emissions is now just 16% of 2015 levels as outlined in our carbon reduction plan to achieve ‘Net Zero’ carbon emissions by 2040. Business travel is necessary, both for our customer requirements and for our staff. We have materially reduced business travel, ensuring all business trips are necessary, helping reduce carbon emissions. We are investing in technology to allow greater use of existing communication platforms as part of our ‘hybrid working’ strategy. One of the key benefits we believe this will help us realise is reducing emissions from business travel by 35 per cent by 2025 (compared to 2019). For G-Cloud services this means that we will drive the use of virtual, technology-enabled meetings as much as possible for all internal and external sessions, including those with our wider supply chain. Further to this we can provide customer advisory services which include guidance and recommendations on how to improve their sustainability performance to help inform customer decision making whilst achieving the desired commercial and technical outcomes through the services being provided. Computacenter has introduced incentives to encourage the replacement of the existing Fleet with Ultra Low Emission Vehicles. We have 44 electric charging points across 2 of our locations to encourage the adoption of electric and hybrid vehicles, either through our company car scheme or privately. For this framework specifically, this means that our consultants, project managers and engineering resource will have access to a ULEV vehicle via our company car scheme and the ability to charge a vehicle at Computacenter office locations.

  Covid-19 recovery

  Throughout the pandemic we have closely followed and implemented government guidance relating to the workplace and COVID-19. We created a COVID-19 risk assessment to enable us to understand the improvements that need to be made to our workplace conditions in line with the Government COVID-19 secure workplace guidelines and the business advice that is now current. It looks at the risks of COVID-19 in the workplace, such as hygiene, & cleaning and then states what we must put in place to mitigate these risks. As we enter the recovery phase of the pandemic, we have introduced hybrid working for our employees. This will allow most employees including those delivering G-Cloud services increased flexibility in how and where they work ensuring that we still deliver the best service to our customers whilst looking after our people. Our COVID-19 steering committee is there to identify activities that will improve workplace conditions then plan, build and regularly monitor various programmes focused on supporting the COVID-19 recovery effort. At these meetings, chaired by our Chief People Officer (‘CPO’) Sarah Long, our CIO John Gibbs and Services operations, the steering committee discuss changes that need to be implemented, identify areas of improvement, and review our roadmap of new activities. Throughout the life of the contract, we will use our existing activities (as well as those that are in development in due course) to continue to improve workplace conditions in support of the COVID-19 recovery effort. Questions relating to travel were included in the COVID-19 surveys that were issued through the pandemic. The assessment highlighted concerns people had about public transport. To help all employees; managers were coached and given guidance about being flexible with start/finish times. We continue to adapt our approach based on feedback received through the steering committee and employee surveys.

  Tackling economic inequality

  As a diverse and inclusive organisation with a strong focus on equality and driving in-work progression, our approach to recruitment and employment is aligned to recognised industry best practices such as the 5 principles of quality work as set out in the Good Work Plan. Our Employee Impact Groups for disadvantaged or minority groups provide representation, support, and community engagement, feeding into our People Panel ensuring all voices are heard, underpinning our wider ambition of building a sustainable business for the long term. We put specific measures in place to provide opportunities to under-represented groups or those who face barriers to employment, including comprehensive outreach programmes for schools and universities, as well as partnerships with non-profit organisations within our communities. We continue focus on reaching harder to reach groups and people who are underrepresented in our sector by working with charities and schools in the local community to offer career talks and work experience opportunities. Our school outreach programme has over 130 volunteers dedicating over 2,600 hours running activities for employability and life skills in schools, colleges, and universities. Computacenter is one of the 9 founding members of ‘Technology Community for Racial Equality’ (‘TC4RE’), a group set up to drive racial equality throughout the technology industry, with which we are delivering a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community. Furthermore, Computacenter are a silver level partner in the Armed Forces Covenant and has introduced a programme that provides the opportunity to attain a degree and ServiceNow certification whilst receiving full salary for armed forces leavers. This programme is the first of many programmes we intend on running to help ex-forces personal transition back into the workplace and the IT industry.

  Equal opportunity

  Computacenter is committed to providing equal opportunities to all through fair recruitment practices and employment conditions across our organisation. We are a Disability Confident ‘Committed’ employer, committed to making lasting changes to our business creating a diverse talent pool. We work with partners through our community outreach, who are specialists in disability. An example is our work with Knightsfield School in Welwyn Garden City, a specialist school for deaf children. We run at least 3 ‘get work ready’ events with them, as well as offer up to 4 work experience opportunities and onsite visits every year. For this contract, we will use existing initiatives (as well as others that are in development) to provide career opportunities for individuals from under-represented groups to address requirements for specific skills or roles with a focus on increasing skillsets through the life of the contract. This will include apprenticeships aligned to security and cloud/infrastructure departments, as well as industrial placements and graduate schemes for our ServiceNow Centre of Excellence, with specific focus on delivering cloud-based services to our customers. Our workforce for services delivered under this framework will have access to existing initiatives aimed at supporting in-work progression and development for those from disadvantaged/minority groups. For example, our gender diversity initiatives include our Growing Together programme, which over 150 women have been through so far, of which over one-third have been promoted or taken a new role within a year following the mentoring and coaching provided. We are also committed to driving racial equality across our business and the wider technology industry. We are a founding member of ‘Technology Community for Racial Equality’ which recently delivered a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.

  Wellbeing

  We understand how important employee Wellbeing is for a sustainable business model, therefore we are committed to creating a sustainable supply chain. Ensuring the wellbeing of our employees are looked after will positively affect productivity, recruitment, and retention rates. In November 2021, a designated UK wellbeing manager was appointed and has since launched our wellbeing strategy, which aligns with the Social Value Model and the 6 standards of the Mental Health at Work Commitment, signed in July 2021. We are actively implementing the enhanced mental health standards as recommended through the ‘Thriving at Work’ review, and NICE mental health at work guidelines, as part of our Wellbeing strategy. The strategy encompasses four pillars of wellbeing, mental, physical, financial, and social. We are a Menopause friendly organisation and have created a support network for those in need. We have 109 Mental Health First Aid (MHFA) accredited staff in the UK, trained by Mind, who act as Wellbeing Champions providing mental health first aid support and promoting our wellbeing services which those delivering G-Cloud service provisions will have access to. These champions are from every business area and from different seniority. We hold events throughout the year organised by our UK wellbeing manager and Champions, which have included celebrating World Mental Health days, Menopause awareness, financial wellbeing webinars and sponsored events to raise money for our mental health charity partners. 2021 also saw the launch of our new groupwide app-based programme ‘Be Well’ which gives our people access to over 3,000 fitness, nutrition, health and wellbeing courses through Humanoo. Through this app we have launched an extremely popular groupwide step challenge and has encouraged our people to be more active, with over 35% of our workforce now using the app and covering over 1.8bn steps so far.

Pricing

• Price: £57 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A detailed view about what is included and what not can be found here: https://www.harness.io/pricing"
• Link to free trial: https://app.harness.io/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.