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Ashton Court Group Limited

Responsible AI Enablement & Assurance for Microsoft Cloud Platforms

Ashton Court provides responsible AI enablement and assurance services for Microsoft cloud platforms. The service supports public sector organisations adopting assistive, human-in-the-loop AI within Dynamics 365, Power Platform and Azure, including Copilot-style capabilities, focusing on governance, explainability, integration, operational readiness and safe deployment, with no autonomous decision-making systems provided.

Features

  • Responsible AI enablement on Microsoft cloud platforms
  • Assistive, human-in-the-loop AI design
  • Copilot-style AI capability implementation
  • AI readiness and suitability assessments
  • AI governance and assurance frameworks
  • Explainability and auditability design
  • Integration with Dynamics 365 and Dataverse
  • Power Platform AI and automation support
  • Azure AI and OpenAI integration support
  • AI operational readiness and knowledge transfer

Benefits

  • Safer adoption of AI in public services
  • Reduced risk of unintended AI outcomes
  • Improved efficiency through assistive automation
  • Greater confidence in AI-enabled services
  • Clear governance and accountability
  • Better alignment with public sector expectations
  • Faster value from existing Microsoft platforms
  • Improved transparency and auditability
  • Sustainable, supportable AI implementations
  • Avoidance of autonomous decision-making risk

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ashtoncourt.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 1 2 1 9 6 5 2 3 7 2 4 9 6 3

Contact

Ashton Court Group Limited Greg Wishart
Telephone: +44 (0) 1604864781
Email: tenders@ashtoncourt.com

About your service

Service categories

Cloud Support Services

Managed Cloud

Managed Private Cloud

  • Managed Private IaaS
  • Managed Private SaaS/PaaS
  • Application management

Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS
  • Application management

Managed Hybrid Cloud

  • Managed Hybrid IaaS
  • Managed Hybrid SaaS/PaaS
  • Application management

Service scope

Service constraints
Our support services are provided remotely in the first instance but we also supply on-site support where the situation demands it. In the event of any issues occurring with the services we offer a single point of contact for reporting, investigation and resolution. We take ownership for resolving the reported issues, even when third parties are responsible for delivering the services. Escalation procedures are in place and in a ‘server-down’ situation the support is provided on a 24-7 basis.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response times for enquiries are aligned with the operational needs of each customer and are established through individual contractual arrangements. We endeavour to acknowledge and respond to all questions as promptly as possible during standard business hours (Monday to Friday, 09:00–17:00). Unless a specific out-of-hours or weekend support commitment has been contractually agreed, responses received outside these hours will be handled at the commencement of the next working day and in accordance with the service levels set out in the relevant support agreement.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
We have not conducted web chat testing specifically with assistive technology users to date. The technology underpinning our web chat offering, Microsoft Teams, has in-built accessibility features such as keyboard shortcuts, live captions in Teams Rooms, voice assistance and a choice of screen readers (Microsoft Narrator and Freedom Scientific's JAWS for Windows) to assist mobility or visually impaired users.
Support levels
We provide 3 service levels – Gold, Silver and Bronze. Depending on the service, our customers can select from three levels of support - gold, silver, or bronze. Each class is differentiated by varying degrees of response times according to its own schedule: • Gold 24 × 7 • Silver 8 ×7 (8 hours every day) • Bronze 7.5 × 5 (7.5 hours Monday to Friday) Costs are determined according to the service level and the complexity of the customer’s system to be supported, priced according to our SFIA rate card. All our cloud support services include the services of a cloud support engineer and escalation to a cloud services technical specialist if required. All our support agreements include the services of a technical account manager.
AI chatbot
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £560.00 £560.00
Associate business architect £855.00 £855.00
Business architect £980.00 £980.00
Lead business architect £1,250.00 £1,250.00
Data architect
Role level UK Rate Offshore Rate
Data architect £855.00 £855.00
Senior data architect £980.00 £980.00
Chief data architect £1,100.00 £1,100.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £855.00 £855.00
Senior enterprise architect £980.00 £980.00
Lead enterprise architect £1,100.00 £1,100.00
Principal enterprise architect £1,250.00 £1,250.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £560.00 £560.00
Network architect £855.00 £855.00
Lead network architect £980.00 £980.00
Security architect
Role level UK Rate Offshore Rate
Security architect £855.00 £855.00
Lead security architect £980.00 £980.00
Principal security architect £1,100.00 £1,100.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £560.00 £560.00
Solution architect £855.00 £855.00
Senior solution architect £980.00 £980.00
Lead solution architect £1,100.00 £1,100.00
Principal solution architect £1,250.00 £1,250.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £560.00 £560.00
Technical architect £855.00 £855.00
Senior technical architect £980.00 £980.00
Lead technical architect £1,100.00 £1,100.00
Principal technical architect £1,250.00 £1,250.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,250.00 £1,250.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,250.00 £1,250.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,500.00 £1,500.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £980.00 £980.00
Principal cyber security audit and assurance £1,100.00 £1,100.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £735.00 £735.00
Lead cyber security governance and risk manager £980.00 £980.00
Principal cyber security governance and risk manager £1,100.00 £1,100.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £560.00 £560.00
Lead cyber security monitoring £855.00 £855.00
Principal cyber security monitoring £980.00 £980.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £560.00 £560.00
Lead cyber security incident response £855.00 £855.00
Principal cyber security incident response £980.00 £980.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £560.00 £560.00
Lead cyber security vulnerability management £980.00 £980.00
Principal cyber security vulnerability management £1,100.00 £1,100.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £560.00 £560.00
Lead cyber security digital forensics £980.00 £980.00
Principal cyber security digital forensics £1,100.00 £1,100.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £560.00 £560.00
Lead cyber security penetration testing £855.00 £855.00
Principal cyber security testing £980.00 £980.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £735.00 £735.00
Lead cyber security secure systems architecture and design £980.00 £980.00
Principal cyber security secure systems architecture and design £1,100.00 £1,100.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £560.00 £560.00
Analytics engineer £735.00 £735.00
Senior analytics engineer £855.00 £855.00
Lead analytics engineer £980.00 £980.00
Head of analytics engineering £1,100.00 £1,100.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £560.00 £560.00
Data analyst £855.00 £855.00
Senior data analyst £980.00 £980.00
Principal data analyst £1,100.00 £1,100.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £735.00 £735.00
Senior data engineer £855.00 £855.00
Lead data engineer £980.00 £980.00
Head of data engineering £1,100.00 £1,100.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £855.00 £855.00
Head of data ethics £980.00 £980.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £855.00 £855.00
Lead data governance manager £980.00 £980.00
Head of data governance £1,100.00 £1,100.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £560.00 £560.00
Associate data scientist £735.00 £735.00
Data scientist £855.00 £855.00
Principal data scientist £980.00 £980.00
Lead data scientist £1,100.00 £1,100.00
Head of data science £1,250.00 £1,250.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,100.00 £1,100.00
Lead machine learning engineer £1,250.00 £1,250.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £560.00 £560.00
Performance analyst £735.00 £735.00
Senior performance analyst £855.00 £855.00
Lead performance analyst £980.00 £980.00
Head of performance analysis £1,250.00 £1,250.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £560.00 £560.00
Application operations engineer £735.00 £735.00
Senior application operations engineer £855.00 £855.00
Lead application operations engineer £980.00 £980.00
Principal application operations engineer £1,100.00 £1,100.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £735.00 £735.00
Senior business relationship manager £855.00 £855.00
Lead business relationship manager £980.00 £980.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £560.00 £560.00
Change and release analyst £855.00 £855.00
Change and release manager £980.00 £980.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £560.00 £560.00
Senior operations analyst £735.00 £735.00
Operational control manager £855.00 £855.00
Head of command and control £980.00 £980.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £560.00 £560.00
End user computing engineer £735.00 £735.00
Senior end user computing engineer £855.00 £855.00
Lead end user computing engineer £980.00 £980.00
Principal end user computing engineer £1,100.00 £1,100.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £560.00 £560.00
IT service manager £735.00 £735.00
Senior IT service manager £855.00 £855.00
Head of IT service management £980.00 £980.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £855.00 £855.00
Major incident manager £980.00 £980.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £560.00 £560.00
Infrastructure engineer £735.00 £735.00
Senior infrastructure engineer £855.00 £855.00
Lead infrastructure engineer £980.00 £980.00
Principal infrastructure engineer £1,100.00 £1,100.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £560.00 £560.00
Infrastructure operations engineer £735.00 £735.00
Senior infrastructure operations engineer £855.00 £855.00
Lead infrastructure operations engineer £980.00 £980.00
Principal infrastructure operations engineer £1,100.00 £1,100.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £735.00 £735.00
Problem manager £855.00 £855.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £560.00 £560.00
Senior service desk analyst £735.00 £735.00
Service desk manager £855.00 £855.00
Head of service desk £980.00 £980.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £735.00 £735.00
Service readiness analyst £735.00 £735.00
Service transition manager £855.00 £855.00
Lead service transition manager £980.00 £980.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £560.00 £560.00
Junior business analyst £560.00 £560.00
Business analyst £855.00 £855.00
Senior business analyst £855.00 £855.00
Lead business analyst £980.00 £980.00
Head of business analysis £1,100.00 £1,100.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £560.00 £560.00
Delivery manager £855.00 £855.00
Senior delivery manager £855.00 £855.00
Head of (Agile) delivery management £980.00 £980.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £560.00 £560.00
Digital portfolio manager £735.00 £735.00
Senior digital portfolio manager £855.00 £855.00
Head of portfolio £980.00 £980.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £560.00 £560.00
Product manager £855.00 £855.00
Senior product manager £855.00 £855.00
Lead product manager £980.00 £980.00
Head of product £1,100.00 £1,100.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,250.00 £1,250.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,500.00 £1,500.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £560.00 £560.00
QAT analyst £735.00 £735.00
Senior QAT analyst £855.00 £855.00
Lead QAT analyst £980.00 £980.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £560.00 £560.00
Test engineer £735.00 £735.00
Senior test engineer £855.00 £855.00
Lead test engineer £980.00 £980.00
Test manager
Role level UK Rate Offshore Rate
Test manager £980.00 £980.00
Head of test £1,100.00 £1,100.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £560.00 £560.00
Junior DevOps engineer £560.00 £560.00
DevOps engineer £735.00 £735.00
Senior DevOps engineer £855.00 £855.00
Senior DevOps engineer - management £855.00 £855.00
Lead DevOps engineer £980.00 £980.00
Lead DevOps engineer - management £980.00 £980.00
Principal DevOps engineer £1,100.00 £1,100.00
Principal DevOps engineer - management £1,100.00 £1,100.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £560.00 £560.00
Junior frontend developer £560.00 £560.00
Frontend developer £735.00 £735.00
Senior frontend developer £855.00 £855.00
Lead frontend developer £980.00 £980.00
Head of frontend development £1,100.00 £1,100.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £560.00 £560.00
Junior developer £560.00 £560.00
Developer £735.00 £735.00
Senior developer £855.00 £855.00
Senior developer - management £980.00 £980.00
Lead developer £980.00 £980.00
Lead developer - management £980.00 £980.00
Principal developer £1,100.00 £1,100.00
Principal developer - management £1,100.00 £1,100.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £560.00 £560.00
Accessibility specialist £735.00 £735.00
Senior accessibility specialist £855.00 £855.00
Head of accessibility £980.00 £980.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £560.00 £560.00
Junior content designer £560.00 £560.00
Content designer £735.00 £735.00
Senior content designer £855.00 £855.00
Lead content designer £855.00 £855.00
Head of content design £980.00 £980.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £855.00 £855.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £560.00 £560.00
Junior graphic designer £560.00 £560.00
Graphic designer £735.00 £735.00
Senior graphic designer £855.00 £855.00
Lead graphic designer £855.00 £855.00
Head of graphic design £980.00 £980.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £560.00 £560.00
Junior interaction designer £560.00 £560.00
Interaction designer £735.00 £735.00
Senior interaction designer £855.00 £855.00
Lead interaction designer £855.00 £855.00
Head of interaction design £980.00 £980.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £560.00 £560.00
Junior service designer £560.00 £560.00
Service designer £735.00 £735.00
Senior service designer £855.00 £855.00
Lead service designer £855.00 £855.00
Head of service design £980.00 £980.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £735.00 £735.00
Lead technical writer £855.00 £855.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £560.00 £560.00
Junior user researcher £560.00 £560.00
User researcher £560.00 £560.00
Senior user researcher £735.00 £735.00
Lead user researcher £855.00 £855.00
Head of user research £980.00 £980.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Citation
ISO/IEC 27001 accreditation date
Sunday 6 October 2024
What the ISO/IEC 27001 doesn’t cover
None.
All services and supporting activities provided by Ashton Court fall within the scope of our ISO/IEC 27001-certified Information Security Management System (ISMS).
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
Citation
ISO 9001 accreditation date
Tuesday 24 February 2004
What the ISO 9001 doesn’t cover
None.
All services and supporting activities provided by Ashton Court fall within the scope of our ISO/IEC 0001-certified Quality Management System (QMS).
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
107dc17f-d8b0-49e8-a957-39763939c65a
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
72fb28ac-2d87-4370-bdb5-685d1264c78b
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ashtoncourt.com. Tell them what format you need. It will help if you say what assistive technology you use.