FUJITSU SERVICES LIMITED

Managed Network Foundation Service

Using our managed network service knowledge, expertise, and skill we enable your organisation to fully realise the benefit of new technologies and services for virtual and physical LAN, WAN, and WiFi networks. We offer end-to-end LAN, WAN, and WiFi network management - from the Cloud to the User endpoint.

Features

• A Standardised offering whatever strategy and technology is used.
• Skilled Fujitsu engineers trained-accredited in leading vendor network technologies.
• Secure onshore operations centres and tools for resilient service delivery.
• Current security accreditations and certifications including ISO27001.
• Support for a variety of emerging and legacy network technologies.
• Support for virtual network technologies enabling customers journey to Cloud.
• Enabling customers real time understanding of their networks through reporting.
• Process Automation & Orchestration through Fujitsu’s operational support tools.
• Capacity Management and control utilising real time data from networks.
• Ability to offer remote site network integration with Cloud solutions.

Benefits

• Business Transformation through Improved Service Provision and Fast Value realisation.
• Product Leadership in Product/Service and Co-creation of innovation value.
• Operational excellence via Employee empowerment and Autonomous Operation.
• Customer Intimacy by Better customer understanding and Maximising customer experience.
• An active management policy to achieve and maintain ISM accreditations.
• Strategic partnerships with Technology vendors and service providers.
• Remove delivery complexity through integrated solutions from a single provider.
• Enterprise-wide service consistency & delivery quality.
• Frees Cash Flow locked up in fixed and variable assets.
• Assists a move to a predicable Operational expenditure model.

£0 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

912241030382053

Contact

Sam Skinner
07867829234
government.frameworks@fujitsu.com

Planning

• Planning service: Yes
• How the planning service works: A challenge of Digital Transformation is that not all services can run in the cloud, and indeed may need to be run deep in the customer estate (including small unstaffed locations). In many other cases data must be collected, aggregated and processed locally before forwarding to the cloud (e.g. OT and IoT operations). Fujitsu can provide a complete solution design for the implementation of customer networks and infrastructure, tools and processes to support them.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Fujitsu's Managed Network Foundation Service provides a full set of capabilities from service desk and NOC onboarding, and engineering to enable the implementation of network functions and connectivity solutions whether physical end devices in branch or datacentre or virtualised cloud hosted NFV. Our managed network service is part of the solution to allow the customer to complete their Digital Transformation challenge.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Performance and reliability are critical features of the network, The Fujitsu Managed Network Foundation Service can assist a deeper understanding of the Customers network performance and identify issues as they arise. Fujitsu's expertise and experience is available to design, build and support high availability physical and virtual network infrastructure to support your critical business operations and applications.

Security testing

• Security services: Yes
• Security services type: Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Fujitsu's Managed Network Foundation service is supported by an operational centre on a 24x7 basis. This include break-fix support up to and including hardware replacement and installation services. This is provided according to the Service Level Agreement purchased by the buyer.

Service scope

• Service constraints: The Customer is required to have an existing ITSM toolset that must be integrated with Fujitsu's ITSM as part of the project startup. A Fujitsu Service Desk contract be shall procured by the customer for the duration of the contract. A break-fix contract for the engineer and spares to site shall be procured by the Customer for the duration of the contract.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Each incident has a severity and is assigned a priority, this combined with the Service Level Agreement purchase by the buyer will determine response time, which can very from minutes to days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: The Managed Network Foundation service is provided at a single support level, however individual support instances may have a reduced SLA reflecting any geographical limitations or physical hardware that might apply for a given deployment. These SLAs are defined as part of the solution design. Fujitsu support includes support engineers as required to resolve any fault that falls within the scope of the Managed Network Foundation Service domain.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 06/01/2022
• What the ISO/IEC 27001 doesn’t cover: Buyer site infrastructure is not covered by the certification. Some low cost service delivery locations for Operations Centres are excluded, the exact service delivery locations used are defined as part of the solution design as required by the buyer.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: -
• PCI DSS accreditation date: 16/12/2021
• What the PCI DSS doesn’t cover: -
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Covid-19 recovery

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Tackling economic inequality

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Equal opportunity

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Wellbeing

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Pricing

• Price: £0 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.