Bundledocs

Bundledocs

Enhance productivity with Bundledocs powerful document bundling software. Bundledocs effortlessly collates your documents (emails, PDF’s, word documents, images etc.) into a single PDF bundle. It automatically handles indexing, hyperlinking, page numbering, bookmarking and is fully searchable. Create, customise, print and securely share from any location, any device, at any time.

Features

• Each PDF bundle is automatically indexed, numbered, hyperlinked and bookmarked
• Each bundle is immediately available to save, share or send
• OCR your bundle for complete search-ability
• Secure email functionality. Email bundles directly from Bundledocs
• Powerful Collaboration. Securely work with anyone inside/outside your organisation
• Complete Mobility. Access on any device, any place, any time
• Powerful integrations with leading case and document management systems
• Effortlessly work on large complex bundles without issue
• Ability to work with templates, volumes, document dates
• Annotate your bundle with highlights, comments, redactions, labels, document-reference links

Benefits

• Simple, intuitive and easy to use
• Massively Efficient. Prepare bundles in minutes
• Uploading is simple with our seamless integrations
• Eliminate repetitive and laborious tasks
• Effortlessly handles last minute changes and late inserts
• Work with large complex bundles without issues or errors
• Time Saving. Reduce bundle preparation time
• Reduce Paper Waste. Create, collaborate and electronically share e-bundles
• No Install Required - Just get going!

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@bundledocs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

912681894578961

Contact

Brian Kenneally
+353 21 203 1007
info@bundledocs.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Document
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Bundledocs integrates with a range of case management systems, document management systems, cloud solutions etc.; ; Integration Partners include: Actionstep, Box, Clio, Dropbox, Google Drive, iManage, Iken Cloud, NetDocuments, Microsoft OneDrive, and many more.; ; At Bundledocs we are continually expanding our range of integration partners to better assist our customers.
• Cloud deployment model: Public cloud
• Service constraints: No, Bundledocs does not have any service constraints.; ; All Bundledocs customers have complete access to our entire range of features, depending of what plan they choose (see pricing document).; ; There is no support limitations and our customers can contact our dedicated support team if any queries arise. Furthermore, our complete training manual can be downloaded at any time directly within each account.
• System requirements:
  • Internet Connection
  • Web Browser

User support

• Email or online ticketing support: Yes
• Support response times: Bundledocs target response times for us to make a first response to a new call are as follows:; Application Unavailable - Within 1 Hour;; Practice Affected By Issue - Within 4 Hours;; Other - Within 8 Hours;; ; Times may vary outside of business working hours. In all cases, Bundledocs is committed to continually improving our support service and endeavor wherever possible to better these response times.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Bundledocs offers real-time live support via our browser based chat console. Our live online support enables our clients to directly contact our support team and have any questions or queries answered as it happens. This is accessible via our website (www.bundledocs.com) and from each Bundledocs account (https://app.bundledocs.com/).
• Web chat accessibility testing: We have not conducted web chat testing for assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: Bundledocs is committed to continually improving our support levels we provide to our customers. Support available includes: telephone, email, online ticketing system, online support. Support is available at no extra cost via these methods.; ; On-site training and support can be made available upon request. On-site support is an additional cost. This is available Monday to Friday during working hours 9.00am – 5.30pm, excluding public and bank holidays. Out of normal business hours support can be arranged by request.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: To get started with Bundledocs, we provide a range of training support to suit every need and requirement. We consider training to be of paramount importance to the successful integration of Bundledocs into your organisation. The Bundledocs training department is dedicated to providing high quality effective training to all our client sites. Choose a training option that suits your organisation. Options include:; ; 1. Online Training: Our training department conduct online training sessions that cater for users of all levels and groups of any size. These online training sessions are conducted at a date and time that are convenient for your team. Following the training session our team will provide all relevant support material and answer any queries or questions that may arise.; ; 2. On-Site Training: Most training is conducted online, however our experienced training team also provide on-site training. On-site training sessions are available to groups of all sizes and abilities.; ; 3. Train-the-Trainers: For clients that prefer to utilise an internal trainer this can be facilitated with our ‘train-the-trainers’ scheme. Our training department will train users on all aspects of Bundledocs.; Furthermore we will ensure your team is provided with all the relevant support information and resources required.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At Bundledocs we recognise that off-boarding is equally as important as on-boarding. Bundledocs enables our customers to remain as “data controllers” with the ability to download individual files and complete bundles. This can be done within the users account and details on this can be viewed within our complete training manual.; ; Following the expiration or termination of a client’s subscription, Bundledocs clients may access and extract data at any time, for up to 90 days.; ; Bundledocs clients can contact the Bundledocs team directly, following expiration or termination of their subscription and request that their account is deleted an all data extracted.; ; As customers are responsible for the extraction of their data, there are no additional charges for data extraction.; ; If users need any further help or assistance, the Bundledocs Support team can be contacted using our range of support channels.
• End-of-contract process: At the end of the contract, Bundledocs clients can access and extract data at any time, up to 90 days. Bundledocs users can access Bundledocs and download individual files and complete bundles. As customers are responsible for the extraction of their data, there are no additional charges for data extraction.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Information on onboarding and offboarding is provided online directly from each users account. ; ; If users need any further help or assistance, the Bundledocs Support team can be contacted using our range of support channels.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference between the mobile and desktop version of Bundledocs. For those that utilise Bundledocs on their smartphone or tablet device, Bundledocs responsive design is available on iOS and Android devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Bundledocs is provided to our users through a User Interface accessible via a secure web browser. Bundledocs targets WCAG 2.2 A during development and may be operated using a screen reader. We are active in improving the accessibility of our service. We are currently investigating WCAG 2.2 AA compatibility and hope to have a plan in place to achieve compliance with the WCAG 2.2 AA guidelines by year end.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: We have not conducted testing for assistive technology users to date.
• API: Yes
• What users can and can't do using the API: At Bundledocs we provide our API (Application Programming Interface) to any third party looking to integrate with us. Access to our API enables you to integrate all of the features and functionality of our document bundling solution into your own application.; Any potential integration partner must first request approval to register their application with Bundledocs to gain access to the API.; Bundledocs follows the OAuth2 spec for authorization and Authorisation Code and Implicit authorisation grant flows are supported.; Interactive documentation for the API is available.; A full Swagger definition file describing the API is available to allow our integration partners generate a wrapper for the API in a wide variety of development languages.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Bundledocs is a cloud based solution hosted in the Microsoft Azure network of worldwide servers. Utilising Microsoft Azure provides us with resource flexibility to ensure each user experiences the same service levels, regardless of the demand placed on our service. Bundledocs has the ability to divide the work load across a number of secure servers, each of which are responsible for processing a job or set of jobs. Our cloud architecture allows computational resources to be added and subtracted automatically inline with demand. We routinely review our automation schedules to ensure they have adequate scope to deal with demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a means of accessing on-demand exports of user information which include, but are not limited to, the number of users associated with a license, the last log in date for each active user, the number of bundles each user currently has active in the system, and the created dates for each live bundle. Further information related to collaboration is also available by way of these reports. In addition, our API can be leveraged to retrieve account information in aggregate and our support team are available to assist with data queries as needed.
• Reporting types:
  • API access
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Bundledocs uses Advanced Encryption Standard (AES) in order to encrypt data - specifically Cipher Block Chaining (CBC) mode with AES. Bundledocs Encryption Keys are managed and maintained in the Microsoft Azure Key Vault Service.; ; Access to Bundledocs Encryption Keys are securely provided by Microsoft Azure Active Directory through a secure token exchange mechanism. Furthermore, Multi Factor Authentication is also used to restrict access to Azure Active Directory.; ; See also, http://download.microsoft.com/download/0/D/D/0DD8FB12-6343-4A50-80B2-545F2951D7AE/MicrosoftAzureDataProtection_Aug2014.pdf , and https://docs.microsoft.com/en-us/azure/storage/storage-service-encryption
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Each bundle produced in Bundledocs is immediately available in PDF format. Every PDF bundle can be downloaded for printing or can be saved to a CD or USB.; ; Alternatively, our customers have the option to export all source documents as a zip file or securely share the completed bundle with team members or third parties.; ; Furthermore, as “data controllers” our users have the ability to download individual files directly from Bundledocs in PDF format or their original source format.
• Data export formats: Other
• Other data export formats:
  • PDF
  • Source
  • Zip Archive
• Data import formats: Other
• Other data import formats:
  • Word Documents and Adobe (.doc, .docx, .dotx, .dotm, .pdf)
  • Email (.msg, .eml, .odt)
  • Text Files (.txt, .xml)
  • HTML (.html, .htm)
  • Images (.png, .gif, .tiff, .tif, .jpg, .jpeg, .bmp, heic)
  • Excel (.xls, .xlsx, .xlsm)
  • Rich Text Format Documents (.rtf)
  • Video (.avi, .mp4, .webm, .mov, .ogg, .hecv)
  • Audio (.mp3, .m4a, .wav, .aac)
  • Powerpoint (.ppt, .pptx)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Bundledocs development process allows for the deployment of service updates, without the need for a scheduled downtime. We guarantee all customer subscriptions will be available 99.95 of the time. Should Bundledocs suffer a service degradation below the scope of our SLA, a service credit can be applied to the users account on request. No SLA is provided for those utilising our free trial.
• Approach to resilience: Bundledocs is designed for high availability and disaster recovery.; ; 1. High availability is the ability of the application to keep running in a healthy state, without significant downtime. By "healthy state," we mean the application is responsive, and users can connect to the application and interact with it.; ; 2. Disaster recovery is the ability to recover from rare but major incidents: Non-transient, wide-scale failures, such as service disruption that affects an entire region. Disaster recovery includes data backup and archiving, and may include manual interventions, such as restoring a database from backup.
• Outage reporting: Bundledocs uses active monitoring to continuously evaluate the health of the service. If an outage occurs in Bundledocs, a notice is placed on the Bundledocs website in order to keep our users informed and up-to-date. Similarly, if the outage relates to a Microsoft Azure service, outside of our control, we also inform users via our website. A direct link to the Microsoft Azure status page is included which will allow users to access the current service status. Following an outage, a root cause analysis is undertaken and the results published on the Bundledocs website via: https://bundledocs.statuspage.io/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Bundledocs can be configured to authenticate a user against any SAML2 based identity provider such as Okta, Active Directory, or Azure Active Directory.
• Access restrictions in management interfaces and support channels: Bundledocs does not include a global management interface.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Bundledocs can be configured to authenticate a user against any SAML2 based identity provider such as Okta, Active Directory, or Azure Active Directory.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Bundledocs is also compliant with: CSA CCM v1.2
• Information security policies and processes: System Level: Best practices for data security are followed to ensure that only authorized access to Bundledocs data is provided.; ; Bundledocs application and database servers are hosted in Microsoft data centers. Connections to the database are always encrypted, and unencrypted connections are disabled.; ; Note: Microsoft Azure Achieves IS0 27001 Certification from the British Standards Institute.; ; Application Level: We have procedural measures in place, such as access restrictions on service operations to prevent any possibility of unauthorized access to your data and documents. Bundledocs is the only service that can retrieve your documents in an unencrypted way. In the unlikely event of any data being maliciously retrieved from Microsoft’s data storage services, the data would never be readable due to the data encryption measures we have in place.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Version control is provided through Azure DevOps.; ; We utilize both unit testing and manual testing before deploying to our live environment for small changes. Larger changes require deployment to a staging area first before being released into the live environment. Issues and vulnerabilities are identified early and resolved as soon as possible.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We follow OWASP Top 10 principles of application security. When vulnerabilities are discovered they are logged in our ALM Solution Azure DevOps. Work for serious vulnerabilities is prioritized and carried out immediately. Our team utilize a range of online resources to keep up to date with the latest information regarding potential threats that may cause issues for our solution.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We routinely review access and activity logs to identify potential and unwanted activity. If a vulnerability is discovered immediate action is taken to mitigate the issue. We use Microsoft Azure Cloud defender for point in time detection and Microsoft Sentinel for retrospective analysis and threat hunting.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can initiate an incident via our support channels. Incidents are tracked with a unique ID. Incident Reporting is available upon request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: At Bundledocs we believe that the best way to understand how Bundledocs works is by utilising our free trial service. Our trial is available for 30-days and provides complete access to all our features, our support resources and support team - at no extra cost.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 12%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 18%
• Between £2,500,001 and £5,000,000: 22%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Wednesday 21 May 2025
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification applies to Bundledocs’ Information Security Management System (ISMS). The scope covers the Bundledocs organisation and the services provided through the Bundledocs platform. We do not exclude any parts of the business or any elements of the product from this scope.; ISO 27001 certifies that we operate a formally audited management system for identifying, managing, and continuously improving information security risks; it does not certify individual features or guarantee that all risk is eliminated.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self-Certified
• PCI DSS accreditation date: Thursday 22 January 2026
• What the PCI DSS doesn’t cover: Self-Assessment Questionnaire A and Attestation of Compliance; For use with PCI DSS Version 4.0.1
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type 2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@bundledocs.com. Tell them what format you need. It will help if you say what assistive technology you use.