TOURISM EXCHANGE GREAT BRITAIN LIMITED
TXGB eLearning Setup & Support Services
TXGB’s Tourism eLearning implementation and support service enables strategic and insights-based educational curriculum building, curriculum management training and platform onboarding support.
Our discovery and insights based approach supports in the development of tourism specific educational programmes in-line with the current local and national needs of the tourism industry.
Features
- Tourism skills development and education discovery exercise
- Insights-based tourism education strategy formation and launch strategy
- Creation and configuration of tailored educational curriculum within TXGB platform
- Support in onboarding of users into the TXGB eLearning Platform
- Supporting end users to access course content and share insights
- Support in development of educational programme ongoing awareness plan
- Support in creation of course content, aligned to insights-based needs
- Support in digital delivery of tourism educational content
- Technical support for course leaders using the TXGB LMS admin
- Development of commercial strategy to monetise online course publication
Benefits
- Upskill tourism businesses at scale using cloud technology
- Effective, efficient and sustainable delivery of tourism skills development
- Identify key areas to add educational value in the industry
- Create meaningful curriculums, aligned with destination needs
- Stimulate tourism on a regional and national level through education
- Reduce the cost of in-person educational programmes using cloud technologies
- Educate internal individuals and teams on curriculum building and management
- Reach more tourism businesses with education, locally and nationally
- Monetise education services if and where necessary or appropriate
Pricing
£5,000 a unit a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dan.simmons@txgb.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 1 2 6 8 6 8 4 6 6 8 6 4 1 7
Contact
TOURISM EXCHANGE GREAT BRITAIN LIMITED
Dan Simmons
Telephone: 0330 223 5050
Email: dan.simmons@txgb.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- TXGB can work with you to plan your curriculum, content structure and commercial strategy for eLearning
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- TXGB can provide training on the eLearning toolkit, to ensure teams within your organisation understand how to create, edit, assess and publish courses where they are the subject matter expert.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- TXGB will support you in setting up your eLearning profile and courses within the TXGB Platform, ensuring the configuration meets the needs of your users.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- We provide support to community administrators and users to ensure the live service is delivered to the required standard at all times and help is on hand to guide users.
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
All requests sent by emails will be automatically be immediately acknowledged via our online ticketing system.
All tickets will be responded to within a target of responding within 4 hours where possible, but no later than 24 hours. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web chat is available via the TXGB website. Users can speak directly with a member of the team during core business hours. Tickets can be raised directly within the web chat function.
- Web chat accessibility testing
- Our current web chat provider is working towards WCAG 2.0 AA compliance and the web chat service has features that align to web content accessibility guidelines. The service is accessible to visually impaired users and differently-abled users. Some high-level accessibility features are: Screen Reader compatibility, keyboard navigation, visual focus indictors and sufficient colour contract in compliance with WCAG 2.0 level AA which requires a contrast ratio of at least 4.5:1 for normal text and 3:1 for large text
- Support levels
- At TXGB our Service model can vary depending on the needs of our partner. Options As standard, our expert customer success team are at hand to support tourism businesses onboard with the platform and react to any queries, but our Customer Success team will also act in an account management capacity for individual tourism businesses, continue to review platform use and communicating opportunities proactively to optimise the value those businesses can achieve. Our Customer Success team is supplemented by second line application and infrastructure support teams as required, as well as proactive monitoring and alerting services to manage uptime Standard service levels for tourism businesses using the platform are based on a Priority 1 to Priority 4 Service agreement, with associated target response and resolution times.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Covid-19 recovery
- Tackling economic inequality
Covid-19 recovery
The visitor / leisure economy was one of the most badly affected sectors by the COVID 19 pandemic. TXGB is a platform designed to help grow the value, volume and dispersal of tourism in the UK, as a key tool for Destination Management Organisations (DMOs).
DMOs have an important role to play in providing support to local businesses as they recover and build back better.
TXGB was highlighted in the Independent Review of Destination Management Organisations across England, commissioned by DCMS (‘The de Bois Review’) as a key tool that destinations and tourism businesses can adopt to enable opportunities, support growth and drive bookability, online sales and distribution. TXGB’s role in COVID-19 recovery and supporting levelling up was also acknowledged in the Government's response to the independent review and in The Tourism Recovery Plan.
TXGB is a business to business platform enabling digitalisation and collaboration, making it easier for businesses to access more pathways to consumers, informing decision making through better data, and as such is a key tool in driving COVID recovery.Tackling economic inequality
Historically the inbound tourism economy has had a significant bias towards London and the South East. As such, dispersal of tourism is a key opportunity in tackling economic inequality across the UK.
TXGB is a key tool in tackling tourism dispersal, with several references to this in various policy papers and reviews - such as The Sector Deal for Tourism, Tourism Recovery Plan and the Independent review of Destination Management Organisations across England, commissioned by DCMS.
TXGB is a business to business platform enabling trade, collaboration and innovation - making it easier for regional businesses to connect their products and services to online channels and reach the global consumer.
Pricing
- Price
- £5,000 a unit a month
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dan.simmons@txgb.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.