CEGEKA UK LIMITED

Cloud Software Development as a Service Outsourcing

Cegeka UK's Cloud Software Development as a Service outsourcing, including CICD / DevOps. With streamlined development processes, automated continuous integration and deployment, and access to cutting-edge cloud technologies, technical architecture, businesses can accelerate software delivery, improve collaboration, and enhance overall efficiency. UK SC or Offshore consultants available.

Features

• Expert Java developers
• DevOps Support: Combine development and operations for streamlined software delivery
• Agile and Prince2 development methodology
• Scalable resource allocation
• Automated continuous integration and deployment (CICD)
• Comprehensive test driven development (TDD) services
• Robust security and compliance measures
• Multi-Cloud Compatibility including AWS, Azure, Oracle OCI, and more
• Ongoing maintenance and support
• Access to latest Java, Oracle, Linux, low-code and other technologies

Benefits

• Accelerated Time-to-Market: Launch software faster
• Cost-Effective Solution: Save on infrastructure costs and reduce OpEx.
• Flexible Resource Allocation: Easily scale resources based on project requirements.
• Enhanced Collaboration: Foster teamwork and streamline communication among development teams.
• Improved Efficiency: Automate manual tasks and optimise development processes.
• Access to Expertise: Tap into a pool of skilled developers
• Increased Productivity: Eliminate infrastructure setup and focus on development tasks.
• Seamless Integration: Integrate cloud software with existing systems
• Stay up-to-date with latest features and security patches
• Reduced Maintenance Burden: Offload software maintenance and focus on innovation.

£250 to £1,200 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@cegeka.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

912734244070132

Contact

Cegeka UK
+44(0)1189 750877
info.uk@cegeka.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: As a bespoke service, and add-on required can be catered for
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Being a bespoke service, there are no constraints that can be identified until understanding the buyer's requirements
• System requirements: As a bespoke service, there are no known requirements

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Designed company response times are specified as per customer requirements - as an example:; ; During Business Hours (Mon-Fri, 0900-17:00); P1: Total Loss of Service - Dedicated number for immediate response; P2: Loss of Service, affecting a group of users - Response in 24 hours; P3: Loss of service, affecting a single user - Response in 24 hours; ; Evenings, Weekends, Public Holidays; P1: Total Loss of Service - Cost-Plus 24/7 Support available for immediate response Time, else, next Business Day; P2, P3: next Business Day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: As a general approach for a Service Desk engagement, we use CTG’s General Framework Approach. Our approach results in disciplined and well-understood processes that incorporate effective customer activities and any methods or tools that improve the process.
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Within the client environment, CTG can reinforce or staff the service desk team based on function profiles and a guaranteed staffing of a required number of seats. We can provide a team leader if requested. The client can keep the responsibility of the incident management process, if required.; ; CTG brings a team in place at the client site and assumes the responsibility of the service desk processes. A service level agreement is put in place between CTG and the client. CTG will present the performance results of the service desk to the management of the client on a monthly basis.; ; Bronze - Phone and email support. No hands on support/maintenance. Mon-Fri 0900-1700.; ; Silver - Phone, email and remote access support. No hands on support/maintenance. Mon-Fri 0900-1700.; ; Gold - Phone, email and remote access support. No hands on support/maintenance. Mon-Fri 0900-1700 for non-P1. 24/7/265 for P1.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The service will be started with a requirements gathering workshop to understand the scope of the project
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Depending on the solution, any documentation required will be supplied
• End-of-contract data extraction: If applicable, the buyer can request their data by directly requesting it from CTG. CTG will work with the buyer to provide the data in an appropriate format.
• End-of-contract process: The price of this service will include the necessary resources required to meet the client's requirements

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: As bespoke service, mobile compatibility will depend on the buyer's requirements
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: As a bespoke service, the availability of a Service Interface will depend on the buyer's requirements
• Accessibility standards: None or don’t know
• Description of accessibility: As a bespoke service, the accessibility of a Service Interface will depend on the buyer's requirements
• Accessibility testing: As a bespoke service, the assistive technologies will depend on the buyer's requirements
• API: Yes
• What users can and can't do using the API: API integrations can be included in the scope of the solution on request
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: CTG will take time to understand the clients requirements to either tailor an existing off the shelf solution, or will develop a bespoke solution if required.

Scaling

• Independence of resources: CTG work closely with their consultants to ensure that their work load remains manageable. Team resource planning takes place bi-weekly to ensure there are enough resources to support all on-going projects. ; ; CTG will always design resilience into all technical and staffing services.

Analytics

• Service usage metrics: Yes
• Metrics types: CTG will provide manually produced reports tailored to the buyer's requirements.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: If applicable, users can request that CTG export their data on their behalf
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Any format applicable to the service delivered
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Any format required to deliver the service

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: CTG will endeavor to meet the buyer's requirements for the transmission of data across networks and will use the most secure means possible.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: CTG endeavor to meet the buyer's requirements based on the requirements of the required solution
• Approach to resilience: This data is available on request
• Outage reporting: CTG endeavor to meet the buyer's requirements based on the requirements of the required solution

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Access restrictions in management interfaces and support channels will be tailored to the requirements of the service being provided
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Access restrictions in management interfaces and support channels will be tailored to the requirements of the service being provided

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials and Cyber Essentials Plus
• Information security policies and processes: CTG's Information Security Policies are closely aligned to ISO:27001 practices but CTG are not ISO:27001 compliant.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CTG have a Change Management process to ensure all changes are managed and documented correctly. Further information can be provided on request.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: CTG continuously review the latest security threats and will re-act quickly to high priority threats. All vulnerabilities are assessed on a case-by-case basis and CTG will work with Buyers to release patches in a speedy manner, aligned to the level of threat.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Further information can be provided on request
• Incident management type: Undisclosed
• Incident management approach: CTG have a dedicated Incident Management team who work to a robust process that has been providing reliable support to our customers for over 10 years. Buyers will be provided updates to any incidents regularly. Further information on CTG's IM Process can be supplied on request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks: CTG will be able to connect to any network required

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CTG UK is committed to achieving net zero greenhouse gas emissions by 2040, and has established initiatives to achieve this goal. To achieve Net Zero, CTG UK Ltd. have adopted the following carbon reduction targets:; • Maintain Scope 2 carbon emissions at 0 tCO2eq. by 2040. This is a reduction of 100% from 2021.; • Encourage cultural and behavioural change to reduce electricity usage and will offset the remaining emissions through international and UK projects where possible.; • Strive to keep Scope 1 emissions at 0 tCO2eq.; • Offset remaining emissions through international and/or UK carbon removal schemes.; ; COMPLETED CARBON REDUCTION INITIATIVES; • Switch to green energy suppliers across UK site by 2040, achieved by 2022; • Reduce energy use through cultural and behavioural change. (i.e., how frequently the kettle is used, do all the lights need to be on, air con/heating on timer); • Install renewable alternatives if possible (i.e., solar to generate own electricity); • Calculate Upstream Distribution, Waste Disposal, Business Travel, Commuter Miles, Downstream Distribution; ; PLANNED CARBON REDUCTION INITIATIVES; Scope 1; I. Continue to not burn any fuels onsite; ; Scope 2; I. Remain on a renewable energy tariff for energy usage at head office to keep UK Electricity emissions at 0 Tonnes CO2 eq.; ; Scope 3; I. Not increase the current 1 day a week in office and 4 working from home; II. International travel via Eurostar rather than by air to minimise emissions; III. Encourage car sharing amongst employees; IV. Encourage the use of public transport amongst employees; V. Encourage recycling and waste reduction amongst employees; ; Other recommendations; •Calculate Scope 3 emissions of purchased goods and services to gain a better understanding of supply chain emissions; •Offset emissions through verified carbon offset projects; •Engage in corporate tree planting; •Continue to calculate emissions annually to monitor progress

  Equal opportunity

  CTG is committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered and the diversity of people's backgrounds and circumstances will be positively valued.; ; Equality of opportunity, valuing diversity and compliance with the law is to the benefit of all individuals in CTG as it seeks to develop the skills and abilities of its people. While specific responsibility for eliminating discrimination and providing equality of opportunity lies with managers and supervisors, individuals at all levels have a responsibility to treat others with dignity and respect.; ; Through this policy and procedure and the training and development of managers and staff, CTG will do all it can to promote good practice in this area to eliminate discrimination and harassment as far as is reasonably possible. CTG will also continue to work towards its dedicated goal of encouraging and promoting equality and diversity within the workforce.; ; The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or the company, including:; •people with disabilities; •people of different sexual orientations; •transgendered and transsexual people; •people of different races; •people on the grounds of their sex; •those of faith and of no faith; •in relation to their age; •in relation to their social class or medical condition; •people who work part-time; •those who are married or in a civil partnership; •women who are pregnant, have recently given birth or are breastfeeding.; ; Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act.

  Wellbeing

  CTG understand the positive impact that healthy and engaged employees make to the success of our organisation and that mental health will play a significant role in an employees’ state of mind.; ; CTG appreciate that individuals can experience periods - sometimes prolonged periods - of poor mental health in the same way as with physical health. We commit to providing support for employees going through mental health problems because we recognise such employees can provide a substantial contribution to the success of this organisation. CTG have a Wellbeing plan in place for any issues brought to our attention, including; Employee action plans, Workplace adjustments, Occupational health referrals and Managing absence and return to work. ; ; This is supported by; an Employee Assistance Programme (EAP), Confidentiality practice and employee and management training.

Pricing

• Price: £250 to £1,200 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@cegeka.com. Tell them what format you need. It will help if you say what assistive technology you use.