Valueworks Limited

Collaborative Software Platform

Our collaborative software platform is a cloud-based service used by social housing landlords to manage works completed by contractors. A shared service with suppliers, tendered terms form catalogues against which surveys, valuations, works and repairs are completed and invoiced. The collaborative software platform absorbs key data to manage assets.

Features

• Collaborative platform giving shared view to control cost/pace of delivery
• Catalogues – goods and services
• Approval processes / roles and automation and audit trail
• Validated address lists – property level reporting
• Variations to budget and exception management
• Purchase-to-pay-ordering, delivery notes and consolidated HMRC compliant invoicing
• Automated rebate collection
• Disputes and returns
• Cost control-data to inform strategic decisions (single-source-of-truth)
• Integrates easily with your existing technology landscape

Benefits

• Reduces administrative costs by up to 30%
• Better contract management by a landlord using our collaboration software
• Shared view of costs gives insight and control
• Deliver continuous improvement of 9%-15% of contract value per year
• Ensures you get a consistently good deal from your contractors
• Reduced risk of commercial disputes, automated pricing to commercial terms
• Single platform with clean, consistent data, and clear audit trail
• Automated data transfer, reduced risk of error, and improved governance
• Strengthens commercial control though accurate cost management and financial reporting
• Improved business processes with automated and auditable workflows

£0.27 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pconway@inprova.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

913129422603975

Contact

Patricia Conway
01925 282 360
pconway@inprova.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Internet browser access
  • Minimum browser support IE10+, Edge, Chrome

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Helpdesk email, auto response with ticket.; ; 8.00am - 5.00pm Monday to Friday (excluding public holidays)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: 9.00am - 5.00pm Monday to Friday (excluding public holidays)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Consultancy (if required), implementation and training (customer, contractors and suppliers).
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Documents can be saved off to PDF, data can be extracted to excel/csv or text using reporting outputs.
• End-of-contract process: Users access downgraded to observer for access to data for period of 5 years.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Access catalogues of products, submit delivery note confirmation, submit orders, download invoices.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Service level agreement

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Other
• Other data at rest protection approach: Assured by service provider assertion.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Reports accessible through service allow data to be extracted in Excel/CSV and text.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 98%, assured by service provider assertion.
• Approach to resilience: Available on request.
• Outage reporting: Service alerts on website

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Use of role and permissions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Available on request.
• Information security policies and processes: Assured by service provider assertion where outside the boundaries of the organisation. Security policies controlled by CTO with responsibility for Cyber Security and FD as DPO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Follows ticketed change management process, with promotion between environments.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular patching cadence, application of up-to-date security tools and threats monitored from security sites.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Application of monitoring tools.
• Incident management type: Undisclosed
• Incident management approach: Support incidents reported to a Helpdesk team who record issue, raising tickets for issues and escalate to an incident manager who will work with software engineers and infrastructure to achieve a resolution issuing regular updates through the Helpdesk team.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Be a great place to work; ; We want to provide a positive and enriching environment for all our employees, contractors and associates. Putting people’s wellbeing at the heart of how we do things is key to our culture.; ; “We did a lot of recruitment during lockdown so lots of our people had never really experienced, face to face, what it means to be an Inprova person. We wanted to get them involved, get them connected to other colleagues and help them form those relationships and bonds that are so important to both work and also wellbeing. It’s all about staff feeling supported, stimulated and valued.”; Vicky Stratton, Inprova’s Learning and Development Co-ordinator and ESG Champion

Pricing

• Price: £0.27 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pconway@inprova.com. Tell them what format you need. It will help if you say what assistive technology you use.