Skip to main content

Help us improve the Digital Marketplace - send your feedback

Valueworks Limited

Collaborative Software Platform

Our collaborative software platform is a cloud-based service used by social housing landlords to manage works completed by contractors. A shared service with suppliers, tendered terms form catalogues against which surveys, valuations, works and repairs are completed and invoiced. The collaborative software platform absorbs key data to manage assets.

Features

  • Collaborative platform giving shared view to control cost/pace of delivery
  • Catalogues – goods and services
  • Approval processes / roles and automation and audit trail
  • Validated address lists – property level reporting
  • Variations to budget and exception management
  • Purchase-to-pay-ordering, delivery notes and consolidated HMRC compliant invoicing
  • Automated rebate collection
  • Disputes and returns
  • Cost control-data to inform strategic decisions (single-source-of-truth)
  • Integrates easily with your existing technology landscape

Benefits

  • Reduces administrative costs by up to 30%
  • Better contract management by a landlord using our collaboration software
  • Shared view of costs gives insight and control
  • Deliver continuous improvement of 9%-15% of contract value per year
  • Ensures you get a consistently good deal from your contractors
  • Reduced risk of commercial disputes, automated pricing to commercial terms
  • Single platform with clean, consistent data, and clear audit trail
  • Automated data transfer, reduced risk of error, and improved governance
  • Strengthens commercial control though accurate cost management and financial reporting
  • Improved business processes with automated and auditable workflows

Pricing

£0.27 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pconway@inprova.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 1 3 1 2 9 4 2 2 6 0 3 9 7 5

Contact

Valueworks Limited Patricia Conway
Telephone: 01925 282 360
Email: pconway@inprova.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • Internet browser access
  • Minimum browser support IE10+, Edge, Chrome

User support

Email or online ticketing support
Email or online ticketing
Support response times
Helpdesk email, auto response with ticket.

8.00am - 5.00pm Monday to Friday (excluding public holidays)
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
9.00am - 5.00pm Monday to Friday (excluding public holidays)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Consultancy (if required), implementation and training (customer, contractors and suppliers).
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Documents can be saved off to PDF, data can be extracted to excel/csv or text using reporting outputs.
End-of-contract process
Users access downgraded to observer for access to data for period of 5 years.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Access catalogues of products, submit delivery note confirmation, submit orders, download invoices.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Service level agreement

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
Assured by service provider assertion.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Reports accessible through service allow data to be extracted in Excel/CSV and text.
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
XML

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
98%, assured by service provider assertion.
Approach to resilience
Available on request.
Outage reporting
Service alerts on website

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Use of role and permissions.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Available on request.
Information security policies and processes
Assured by service provider assertion where outside the boundaries of the organisation. Security policies controlled by CTO with responsibility for Cyber Security and FD as DPO.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Follows ticketed change management process, with promotion between environments.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular patching cadence, application of up-to-date security tools and threats monitored from security sites.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Application of monitoring tools.
Incident management type
Undisclosed
Incident management approach
Support incidents reported to a Helpdesk team who record issue, raising tickets for issues and escalate to an incident manager who will work with software engineers and infrastructure to achieve a resolution issuing regular updates through the Helpdesk team.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Be a great place to work

We want to provide a positive and enriching environment for all our employees, contractors and associates. Putting people’s wellbeing at the heart of how we do things is key to our culture.

“We did a lot of recruitment during lockdown so lots of our people had never really experienced, face to face, what it means to be an Inprova person. We wanted to get them involved, get them connected to other colleagues and help them form those relationships and bonds that are so important to both work and also wellbeing. It’s all about staff feeling supported, stimulated and valued.”
Vicky Stratton, Inprova’s Learning and Development Co-ordinator and ESG Champion

Pricing

Price
£0.27 a unit a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pconway@inprova.com. Tell them what format you need. It will help if you say what assistive technology you use.