Fujitsu Services Limited

Microsoft Dynamics 365 Professional Services

Advisory, Design, Implementation, Support and Management Professional Services for Microsoft Dynamics 365, HoloLens 2, u-integrate and power platform.
Our consultancy service targets the optimisation of Microsoft Dynamics 365 to help clients achieve maximum benefits and solve the challenges faced when creating, enhancing, and using Dynamics 365 solutions and services.

Features

• Business case creation with identified and quantified outcomes and benefits
• Creation of a customised Microsoft Dynamics 365 solution roadmap.
• Microsoft Dynamics 365 Design Services
• Integration with external business systems
• End-to-end Implementation Services including migration
• End-to-end Managed Services
• End-to-end Support Services; anytime, anywhere.
• Efficient delivery via Fujitsu’s business solutions and accelerators

Benefits

• Leader for Dynamics 365 and Power Platform - ISG 2022
• Microsoft Catalyst partner
• Multi-disciplined, experienced, and trained resources
• UK based Centres of Excellence and Hubs
• Business change support to ensure rapid and sustainable adoption
• Gain Insight through Real time Business Analytics
• Flexible deployment with options for both cloud and on-premises
• Responsive and Agile (SAFe) approach to simplify/streamline business processes
• Flexible resourcing – remote working and/or on-site
• Expertise – accredited and security cleared staff

£0 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

913176454268707

Contact

Sam Skinner
07867829234
government.frameworks@fujitsu.com

Planning

• Planning service: Yes
• How the planning service works: Fujitsu has developed standardised business solutions and accelerators for the design, implementation, transition, support and management of Microsoft Application solutions. They combine our industry specific business expertise, refined through customer experience, together with our technical expertise across the Microsoft product stack. We support customers on the journey from discovery, through alpha & beta, to live.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our qualified trainers can provide formal classroom training using tailor made client specific training materials or can hold less formal 'Train the Trainer' sessions to ensure that key information is passed to specific users or super users for further dissemination to others.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Power Platform
  • Microsoft Dynamics 365
  • Microsoft Office365
  • Microsoft Azure
  • Custom Microsoft Business Applications

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Fujitsu delivers the transform element of its customer journey using SAFe, an industry leading approach to supporting application solution delivery and lifecycle management. Using established workflows, tools and templates, rapid project start-up and accelerated product delivery, SAFe is a ‘Lean’ approach based on re-usable methods, proven ways of working, industry leading tools and solution patterns. It supports Agile, Waterfall and Hybrid methods, enabling the creation of the most effective, flexible, processes and procedures. ; ; We deliver a high degree of solution governance and automation of source code control, testing and CI/CD by employing Azure DevOps Services.; ; Migration to or between cloud services utilises Fujitsu's own cloud migration services and third-party tooling.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Fujitsu have a formal Quality Management System and processes in place. All Fujitsu employees are trained against this QMS and the respective processes and these form part of our rigorous induction process. We provide automated testing during implementation, operational and acceptance testing during transition to ensure the quality of service and acceptance criteria are met.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: This is a consultancy led service, and more details can be found in the Service Definition document. ; ; Fujitsu uses ITIL v3 framework for service operations, implementing a robust incident management process, covering the receipt, triage, assignment, investigation and resolution of incidents, as well as the identification and recording of known issues and fixes. A clear escalation process is in place, incorporating the Service Desk Manager, your nominated Account Manager/ Service Manager and Operations Director. ; ; KPIs are in place to monitor performance against SLAs as well as other key success factors for the support function. These KPIs include: ; • Customer incident rate ; • SLA success rate ; • First-time fix rate ; • Issues requiring escalation. ; Hour = working hours. Costs are dependent upon the application version, number of users and integration points/complexity of the technical solution.

Service scope

• Service constraints: A migration service may limited by the capabilities of the target environment and its terms of service.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Fujitsu offer standard customer support between the hours of 8:00am to 18:00 Monday to Friday excluding UK public holidyas and weekends) out of hours support and 24 hours support can be purchased at additional prices. Fujitsu’s standard response times are: P1: 20 minutes response; 4-hour target resolution P2: 40-minute response; 8-hour target resolution P3: 2-hour response; 3-day target resolution P4: 8-hour response; 5-day target resolution.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Support levels: 1st, 2nd, 3rd and 4th line support.; ■ Standard Service Hours for support are Monday to Friday 09:00 – 18:00 (excluding English Bank Holidays).; Additional service hours, e.g. weekend or Bank Holiday cover or callout service can be provided as agreed with the Customer up to 24x7x365.; ■ Incident Management, e.g. 95% of P1 incidents resolved within 4 working hours, 95% of P4 incidents responded to within 4 working hours

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 06/01/2022
• What the ISO/IEC 27001 doesn’t cover: All reference control objectives and controls of the standard are in scope, and all aspects of the offerings
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Covid-19 recovery

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Tackling economic inequality

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Equal opportunity

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Wellbeing

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Pricing

• Price: £0 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.