Mphasis UK Limited

Infrastructure Services

Mphasis Infrastructure services builds a reliable foundation for our clients through seamless infrastructure management that supports strategic transformation.
We help transform your infrastructure and operations to support the demands of an agile, nimble, and secure hybrid IT environment.

Features

• Comprehensive bouquet of infrastructure management services including: -
• - Data-center services, End-user support, AI-led automation
• - Network and Communication, Cloud Services, Security and Digital Operations
• Manage your infrastructure seamlessly and with unmatched efficiency
• Provide integration service-management and automation platform, Infragenie for managing operations.
• Infrastructure architecture that is attuned to business requirements
• Automated aggregation and correlation for faster root cause identification.

Benefits

• Reduce costs of IT operations
• Improve IT availability and Enhance user experience
• Continuous Infrastructure assessment and next-generation adoption
• Analytics-based dashboard to provide collective insight
• Enable a scalable, flexible and cloud native agile infrastructure
• Security best practices for date-leak-prevention(DLP), encryption & role-based access control(RBAC)
• Use security information, event management(SIEM), incident-management, & governance Identify threats
• Prevent the exploitation of vulnerabilities
• Gather efficient intelligence

£96 to £1,800 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Gaurav.Singh1@mphasis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

913346764262068

Contact

Gaurav Singh
+447424958499
Gaurav.Singh1@mphasis.com

Planning

• Planning service: Yes
• How the planning service works: We have a comprehensive cloud-agnostic planning as part of our Centre of Excellence (CoE). The CoE adopts a “tribes and squads” model for effective specialisation and collaboration. It comprises tribes of different capabilities.; ; The salient differentiators we are proposing to introduce to the approach are the tools/accelerators (including cognitive AI/ML models). This will be further assessed during the initial run of steady-state operations and implemented after due consultations and agreement with relevant client stakeholders.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Through Mphasis Blink, we help our clients innovate, imagine, and transform their services. Our proposed Agile-Waterfall hybrid model in practice will enable planning, requirements definition and high-level design in the Waterfall model while developing and testing in short sprints using Agile (Scrum). The model will also include a combination of automation tools and platforms. Typically, the foundation of the Solution Design is laid out during the Ideate and Validate phases and further built upon in the next phase. A dedicated team of shared BAs, Architects and UX teams will work on eliciting the requirements to build the Epic/Product backlogs, create prototypes and build frameworks for the sprint teams to consume. It is an ongoing activity, and this team incrementally pushes the user stories into the Product backlog for the other teams to consume. Finally, the Definition of Ready (DOR) and Definition of Done (DOD) would be mutually agreed upon and published.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Mphasis has a comprehensive framework for migration to Cloud Services for all public Cloud providers. We will work with buyers to provide a range of services to help migrate to Cloud services. Mphasis has a strong capability of certified cloud practitioners with 1000+ Associate and Professional level Cloud certified practitioners.; ; We have in-depth experience delivering new and large implementations and conducting migrations from clients' traditional or legacy solutions into Cloud solutions, including Hybrid, Private Cloud, AWS, Azure, and Google Cloud. Mphasis' Anything to Cloud set of offerings provides application transformation and cloud-based services to our clients. It is an end-to-end framework for assessing, planning and executing application migrations to the cloud.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Mphasis is a CMMI Level 5 company and has a dedicated team for Quality which monitors the delivery & suggests the improvement areas for all customers.; We optimize the product development life cycle with comprehensive Mphasis testing services to help you on the transformation journey to quality engineering. Our testing services provide transformation, modernization, and automation solutions by ensuring maximum reusability, ease of maintenance, better test execution, and enhanced reporting. As a result, we help provide a holistic solution and add more value to clients’ services.; ; We are adept at delivering large, multimodal, QA-managed services engagements with proficiency in enabling DevOps via assets and accelerators and experience in agile engagements with methodologies such as BDD, TDD and ATDD.; ; Mphasis has extensive capability and wide practice in a continuous delivery pipeline performance testing. Mphasis Stelligent has been providing Continuous Integration/Continuous Delivery solutions on the cloud since 2009 and is one of the first service providers to attain Cloud DevOps Competencies. We conduct Performance testing by Integrating these tests early on and on every build catch problems earlier to improve the reliability and stability of our releases.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Mphasis provides extensive support, monitoring, control, training coordination, and deployment services to optimize client portfolios.; Mphasis can work with the buyer to identify the optimal support model required.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority incidents can be responded up to 15 Minutes. Overall response time matrix will be agreed as part of Service Level Agreement with Client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: We can support with multiple options including 24x7 support and other. Support Model will be decided on agreement with client.
• Support levels: Support models will be driven by Customer Requirements.; Support can be available through email and phone 24x7.; Levels can be decided upon further agreement.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 31/10/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • CISSP
  • CISM
  • CISA
  • Security Product Certifications-CISCO, Checkpoint, CyberArk, Sailpoint, Oracle, Symantec etc.)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Mphasis takes climate change seriously and has created Climate emergency policies as part of our broader Health, Environment and Safety goals. We will ensure that in the course of our business activities, we will not only minimise our impact on the environment, but also enable each employee to contribute under the guidelines documented.

  Equal opportunity

  We practice gender-neutral policies related to recruitment, compensation, career progression and rewards & recognition. This is reflected through: 1. We have clear guidelines for determining salaries and pay scales, ensuring that compensation is based on objective criteria such as skills, experience, and job responsibilities. Transparency in salary structures allows our employees to have a better understanding of how their pay is determined, reducing the risk of pay disparities. Also, we keep promotions, rewards and pay rises are transparent. 2. Additionally, to identify and rectify gender pay disparities, we conduct regular pay equity audits. These audits involve analysing compensation data across distinct roles and levels, considering variables such as gender, race, and age. By identifying any unjustifiable pay gaps, we take corrective measures to ensure fair and equal compensation for all employees. 3. We encourage women leadership development by providing opportunities for skill-building, mentorship, and sponsorship, we support women's advancement into leadership positions. This not only bridges the gender pay gap but also enhances overall workplace diversity and inclusivity.

  Wellbeing

  Our dedicated D&I team runs various initiatives to provide further support for mental and physical wellbeing of our staff , their families and clients. We conduct various initiatives that gives the comprehensive view of the support that our staff are able to access.

Pricing

• Price: £96 to £1,800 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Gaurav.Singh1@mphasis.com. Tell them what format you need. It will help if you say what assistive technology you use.