Rossera Ltd

Rossera ProcessSense - Process Automation Solution

Rossera offers Oracle Fusion and e-Business Suite customers a unique Process Automation capability. Our products are tightly integrated with the Oracle product suite and are proven to deliver rapid ROI. Our flagship product ProcessSense® allows users to model any business process, leveraging Oracle Application Data to create rich user experiences.

Features

• Configuration driven Process Automation product suite – ProcessSense®
• Reliable, Scalable Cloud data extract and replication solution – DataQuarry®
• Sophisticated, reliable and scalable data event detection solution – EventSense®
• Comprehensive Implementation Support packages
• Closely aligned to Oracle SaaS and eBusiness Suite
• Leverage Oracle Application Data

Benefits

• Proven product suite to rapidly automate business processes through configuration
• User Experience (UX) first approach
• Rapid return on investment and business savings realisation
• Empowering customers with user configurable and extensible solutions
• Supports client involvement and knowledge transfer
• On-going Support Service protecting customers investment through upgrades
• Agile approach ensuring success via continuous customer feedback
• Aligned with Government Digital Services (GDS) principles

£25 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@rossera.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

913362526957155

Contact

Enquiries Team
07833 554375
enquiries@rossera.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Oracle Cloud Fusion and e-Business Suite
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Our application releases and updates are in lockstep with Oracle’s quarterly patching cycles. As part of our low-cost support offering, we deliver regression testing and updates against all releases of Oracle SaaS.
• System requirements: System requirements subject to client requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are agreed depending on client needs and the support package in place.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support needs to be agreed depending upon client requirements. Please refer to our Process Automation support offerings on GCloud.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Comprehensive Implementation Support packages are available. Please refer to our Process Implementation Support services on GCloud.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Database schema export controlled by 3rd line support request
• End-of-contract process: Data export and destruction of Hosted Data and Infra.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Linux or Unix
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Fully mobile compatible for end users
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: The application follows an API first design. Direct interaction through APIs would be dependent upon client requirements.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Through an API first architecture, clients can enrich the core solution and integrate with other applications via their integration and ui tools of choice.

Scaling

• Independence of resources: Resources are managed by our Cloud Infrastructure providers

Analytics

• Service usage metrics: Yes
• Metrics types: Holistic service metrics are available in addition to the clients transaction data being made available to client reporting tools.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Managed by Cloud Provider
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exposed to client reporting tooling as a data source. Holistic data export strategy would be subject to client requirements.
• Data export formats: Other
• Other data export formats:
  • Oracle DB Schema
  • Clients own design via exposure to client reporting tools
• Data import formats: Other
• Other data import formats: Data synchronisation from supported sources is controlled by the product

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability subject to client requirements.
• Approach to resilience: Resilience subject to client requirements.
• Outage reporting: Outages are communicated via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Our application authentication can be configured to meet client requirements and to leverage existing client Cloud SSO solutions.
• Access restrictions in management interfaces and support channels: Our privileged user access is controlled and allocated to a small group of named users. We work collaboratively with our clients to ensure their security requirements are met.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We work closely and collaboratively with our clients to ensure all security requirements are met. We have policy and process in place to ensure ongoing adherence.
• Information security policies and processes: We have security policy and procedures to ensure we meet legal and client specific security requirements. Staff are reminded at least annually to review all policies and ensure their compliance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our software is controlled via a private GIT repository. All changes are assessed for security implications and should a change be deemed to have an impact on security then the appropriate penetration test will be carried out.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our applications are regularly penetration tested and reviewed for vulnerabilities. We also permit client specific testing for assurance purposes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our infrastructure monitoring is managed via our Cloud provider. Any breach or perceived breach would be investigated and responded to within 24 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are reported via the channels agreed with the client. Priority instances are assigned a dedicated incident manager to ensure efficient communication as we work towards rapid resolution.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Rossera is committed to achieving Net Zero emissions by 2050. Whilst Rossera became Carbon Neutral in 2022 through small-scale carbon offset, we continue to strive to be net-zero by 2050, with the aspiration to achieve the target much sooner. ; ; Rossera’s Carbon Footprint is already very low and any residual footprint is offset such that we are net zero. We continue to strive to reduce our carbon footprint further. In order to continue our progress to achieving Net Zero, we have adopted the following carbon reduction targets. We project that carbon emissions will decrease over the next five years to 3 tCO2e by 2027. This is a reduction of 25% (based on current organisation size). ; ; Rossera have looked at a number of climate risk factors to operations and supply chains, for example: ; ; Regulatory Risks: Rossera monitor and assess evolving climate regulations to ensure compliance and anticipate potential changes. ; ; Reputational Risk Management: Rossera publish a net zero carbon reduction plan and progress toward carbon reduction goals. ; ; Market Risks: Rossera view market research to identify emerging consumer trends and demands for sustainable products. ; ; Climate Resilience Integration: Rossera integrate climate risk assessments into supply chain management processes, procurement decisions, and business planning. ; ; By adopting these adaptations and climate risk mitigation strategies, Rossera enhance its climate resilience, reduce potential business disruptions, and position itself as a responsible and sustainable company in the face of climate change challenges.

  Tackling economic inequality

  Equal opportunity is central to Rossera’s culture and our work with clients and society. Our Equal Opportunities Policy states our commitment to ensuring all our people (including staff and subcontractors) receive fair and equitable treatment in all our practices – regardless of race, religion, gender, ethnicity, sexuality, disability, socioeconomic background, or any other characteristic. The Policy covers direct and indirect discrimination, bullying, harassment, and victimisation. There are guidelines for equal opportunities in practice, ranging from recruitment to pay. Our key values include ‘fostering inclusion’ and ‘taking care of each other’ reflecting our commitment to equal opportunities. Inclusive recruitment processes set out to improve social mobility in the workplace. Our interview techniques encourage applicants from different cultural backgrounds, and interview format promotes inclusion of neuro-diverse colleagues. We have a diverse pool of trained interviewers. We foster inclusion by supporting remote/flexible working and leveraging technology, so we can support people from diverse and economically challenging backgrounds.

  Equal opportunity

  Equal opportunity is central to Rossera’s culture and our work with clients and society. Our Equal Opportunities Policy states our commitment to ensuring all our people (including staff and subcontractors) receive fair and equitable treatment in all our practices – regardless of race, religion, gender, ethnicity, sexuality, disability, socioeconomic background, or any other characteristic. The Policy covers direct and indirect discrimination, bullying, harassment, and victimisation. There are guidelines for equal opportunities in practice, ranging from recruitment to pay. Our key values include ‘fostering inclusion’ and ‘taking care of each other’ reflecting our commitment to equal opportunities. The Policy is supported by our agile working policy demonstrating our commitment to provide an inclusive workplace and ensure the health and wellbeing of our people. The Policy complies with The Equality Act 2010 and other equality legislation e.g., the Work and Families Act 2006 and Asylum and Immigration Act 1996. Staff are aware that non-compliance with the Policy is investigated fully with potential disciplinary action. Our team commit to a culture of inclusivity and openness throughout. Feedback and wellbeing sessions allow all our team to have a voice, share success and gather lessons learnt to continuously improve the way that we work. This is an iterative process and we recognise will not get everything right all the time. Listening and acting quickly on feedback will help to ensure we successfully support the health and wellbeing of the team.

  Wellbeing

  The wellbeing of our workforce is paramount. We are committed to ensuring that we have a diverse and inclusive workforce, where all have a voice. We are working with government and other supplier organisations to promote Mental Health and Wellbeing within the LGBTQ+ community and look to continue sponsoring such events. Our workforce adheres to an atmosphere of inclusivity and transparency throughout. We provide feedback and well-being sessions, allowing all team members to express their opinions, share accomplishments, and convey lessons learned in order to continuously enhance our working methods. By listening carefully to feedback and taking prompt action, we can effectively maintain the health and well-being of our workforce. We are committed to creating an inclusive and diverse workplace. To achieve this, we have implemented a range of practices and initiatives to support the recruitment, development, and retention of talented individuals irrespective of any disabilities or health conditions. These include providing managers with specialised guidance and our workforce commitment to offer any adjustments required to accommodate an individual’s needs and to support an employee's successful career journey with us. We prioritise the holistic well-being our workforce. To ensure our employees have access to health resources, we provide them with comprehensive health plans that offer various coverage options, including mental health support. We also offer a variety of virtual and in-person wellness workshops and classes. These range from stress management and time management skills to exercise classes and nutritional counselling. To foster a culture that prioritises well-being, we ensure all employees take full holiday entitlements and attend mental health awareness days. We also promote an inclusive environment by offering employee assistance programs that provide confidential counselling and other resources to any employee who may need additional support.

Pricing

• Price: £25 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We work with our potential clients to provide access to a sandpit instance for limited periods.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@rossera.com. Tell them what format you need. It will help if you say what assistive technology you use.