NEURAL REEF LTD

Microsoft Data Lake, Azure Fabric, Databricks and Data Visualisation

Neural Reef provides strategy, implementation, and support services for Microsoft Data & AI. This includes strategy definition, road-map planning, solution and technical architecture services, implementation, program and project management, and business change services. We also offer managed services and continuous service improvement for Data & AI.

Features

• Development of strategy, plans and assurance
• Designing solutions and technical aspects of Data & AI systems
• Agile implementation of Data & AI solutions
• Evaluating, planning and communicating for business change
• Providing ongoing support and continuous improvement
• Offering program and project management services

Benefits

• Utilising best practice architectures for implementation to ensure scalability
• Employing an Agile implementation approach to deliver business value
• Engaging stakeholders early to drive successful user adoption
• Implementing a collaborative resource model to enhance knowledge transfer effectiveness
• Implementing a QA framework to ensure high-quality delivery and outcomes
• Aligning outcomes with organisational strategy

£300 to £800 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@theneuralreef.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

913399184044313

Contact

Shueyb Abbasi
07944179233
contact@theneuralreef.com

Planning

• Planning service: Yes
• How the planning service works: Validating and prioritising business requirements; Understanding the current Data & AI and system landscape, identifying existing issues and challenges, as well as the business's strategy and growth aspirations. This ensures the delivery of a solution for the future, not just a short-term resolution to current issues; Clarifying the technical landscape to determine whether early business benefits can be realised; Agreeing on a delivery roadmap for the project, including a detailed plan for the first Release focused on delivering business benefits with an acceptable level of risk and availability of client resources; Developing a people plan. This plan assists the Project Team (Client and any other dependent party) in assessing the availability and skills of resources, understanding the future state operating model to maximise resource utilisation while ensuring BAU can continue, and validating the resources required from all parties
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure Data Platform
  • Microsoft Azure Synapse Analytics
  • Microsoft Power BI
  • Microsoft Azure Databricks
  • Microsoft Fabric

Training

• Training service provided: Yes
• How the training service works: Neural Reef offers comprehensive training services. Our services encompass Training Needs Analysis, formulation of a training plan, implementation of the training, and creation of requisite training materials. These materials comprise written and online resources, including e-learning guides. Additionally, Neural Reef provides classroom-based and e-learning training to complement the solution. For Microsoft Data & AI implementations, Neural Reef delivers user and technical training to equip both users and internal technical personnel with essential skills.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure Databricks
  • Microsoft Azure Fabric
  • Microsoft Azure SQL
  • Microsoft Azure Data Factory
  • Microsoft Azure DevOps
  • Microsoft Azure Synapse

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: For services requiring migration to the cloud, Neural Reef will assemble a team with the necessary skills to collaborate with the client. Employing the Neural Reef Iterative Implementation Methodology, we will partner with clients to execute all tasks necessary for cloud migration. Following the Discovery phase, where feasibility, solution scope, planning, and business change plan are agreed upon, Neural Reef will proceed with functional and technical service setup, support data migration, provide necessary development services, and collaborate with the client on testing the solution, along with conducting business change activities such as training and communication to ensure a successful migration. Subsequently, the project team will facilitate the transition of services to the ongoing support team, which may comprise the client, Neural Reef, or another third party.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure Data Platform
  • Microsoft Azure Synapse Analytics
  • Microsoft Azure Synapse Analytics
  • Microsoft SQL Server
  • Microsoft Fabric
  • Microsoft Azure SQL
  • Microsoft Azure Databricks

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our approach integrates automated testing frameworks, ensuring comprehensive evaluation of software applications and systems throughout the migration process. We conduct functional testing, regression testing, load testing, and stress testing to identify and rectify potential issues before deployment. Leveraging performance monitoring tools, we assess system performance under varied conditions, optimising resource utilisation and ensuring scalability. Our testing team meticulously evaluate system performance, identifying bottlenecks and implementing enhancements to guarantee optimal functionality and user experience during and after migration.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security testing
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Neural Reef offers a Managed Service tailored to our clients, providing a bespoke support solution to accommodate their evolving needs. Following ITIL standards, clients can select from a base support model with Response SLAs or Resolution SLAs. During the Discovery Phase, Neural Reef collaborates with clients to comprehend the future operating model and selects suitable services from the Neural Reef Service Catalogue to deliver a customised support service. Additionally, Neural Reef offers Outsourced Services such as System Administration and User Management, conducts system audits and health checks, and facilitates staff onboarding, including training client staff as part of their onboarding process.

Service scope

• Service constraints: License agreements are in accordance with the Microsoft Cloud Agreement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond to questions promptly and efficiently. High priority responses are within 1 hour and lower priority within 4 hours. Response times may vary during weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: Neural Reef offers tailored support services for our clients. Each client receives a dedicated Service Delivery Manager responsible for all services delivered under the support contract. Clients choose the SLAs needed for their service, typically based on its criticality to the business, be it response or resolution. They also select additional services from the service catalogue, available under fixed or time and materials pricing. This ensures clients receive only the necessary services.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  We implement measures to create a healthy work environment and offer resources to support staff wellbeing. Additionally, we engage stakeholders such as staff, suppliers, customers, and communities in supporting health and wellbeing initiatives. Through collaboration with users and communities, we strive to foster strong, integrated communities by involving them in the co-design and delivery of our services.

Pricing

• Price: £300 to £800 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@theneuralreef.com. Tell them what format you need. It will help if you say what assistive technology you use.