Workplace Experience Platform - Appspace
Appspace provide a workplace experience platform that includes all solutions needed for communications and workplace management. Its the first to combine a modern intranet, space reservation, digital signage etc, so firms can replace siloed products with a single platform for a more connected workplace. Used by over 10 million users.
Features
- Visitor management
- Room Booking
- Desk Booking
- Wayfinding
- Digital Signage and Content Management
- Employee App
- Video Walls
- Reporting
- Intranet
Benefits
- Book varied spaces in your buildings
- Self service visitor management
- Increased employee engagement
- Increased employee productivity
- Increased utilisation of CRE
- Connects your digital and physical workplace tools
- Publish content to multiple devices and apps
- Single source for communications regardless of location
- Consolidating point solutions on a platform saves time and money
- Easily expands across locations and devices
Pricing
£0.13 a device a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
9 1 3 4 6 0 6 4 3 7 1 3 4 1 6
Contact
Snelling Business Systems Ltd
Alexandra Weston
Telephone: 01603711111
Email: sales@snellingbiz.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- MS365, 0365, MS Teams, Google, Webex, Slack, Facebook, Cisco Control hub, Poly Lens, Dell, Zoom, Crestron, Sharepoint.
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- None
- System requirements
-
- Appspace subscription
- Internet connection
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Dependant on subscription level.
Advanced = 12 hours (Subscription Services only).
Premium = 4 hours (Subscription Services), 8 hours (Software).
Elite = 2 hours (Subscription Services), 4 hours (Software) 24/7 = 1 hour (Subscription Services and Software).
Strategic = 1 hour (Subscription Services and Software) - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- The Appspace live webchat is via the account management portal or website. Users can log tickets, troubleshoot and get updates on tickets. Users cannot provide logs on the website chat.
- Web chat accessibility testing
- QA for MS based solutions
- Onsite support
- No
- Support levels
-
Dependant on the service purchase (see service definition for further details).
Advanced = 12 hours (Subscription Services only).
Premium = 4 hours (Subscription Services), 8 hours (Software).
Elite = 2 hours (Subscription Services), 4 hours (Software) 24/7 = 1 hour (Subscription Services and Software).
Strategic = 1 hour (Subscription Services and Software) - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Appspace have quick start guides, documentation and training videos readily available online and within the platform, plus a Professional services team to project manage implementations if required.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Appspace provide tools that make it easy for customers to take their data with them if they choose to stop using the services, without penalty or additional cost imposed by Appspace.
- End-of-contract process
- The Appspace platform ceases to function, while data is kept no longer than 3 months in the event the customer would like to re-activate their accounts. No additional cost is charged for this.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Other
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
Desktop: Ability to access both the Appspace console and Employee App Portal.
Mobile: Ability to only access the Employee App on Mobile. - Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- Native App on both Android and iOS
- Accessibility standards
- None or don’t know
- Description of accessibility
- WCAG 2.1AA due for release in July 2022 for Employee App
- Accessibility testing
- Planned for release in July 2022
- API
- Yes
- What users can and can't do using the API
- Appspace makes available an API list for developers to integrate customised solutions, facilitating interoperability with other applications. Documentation for all API methods can be accessed for each service, and is available online for developers to view.
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Various customization and branding options are available in the platform, however if required the Professional Services team can also scope custom work. Customer Admins can heavily customise Appspace to include content, branding, locations, admin hierarchy, user and device groups. Users can customise the content they see and interact with.
Scaling
- Independence of resources
- Due to the Appspace solution being cloud based, and hosted on the Google Cloud Platform, it is able to easily scale to support hundreds of thousands of geographically dispersed users, while maintaining adequate performance levels, and system availability as defined in our SLA. Furthermore, Appspace uses an industry-recognized virtualisation platform that ensures ability to increase CPU, RAM, and Storage capabilities quickly at a touch of a button.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Appspace comes with a reporting and analytics tool built in with export function. Also works with Power BI and Tableau. Appspace account management portal also provides support metrics to clients.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Appspace
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Appspace provide tools that make it easy for customers to take their data with them if they choose to stop using the service, without penalty or additional cost. Appspace provide templates that make it easy for customers upload their existing data.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- Google Sheets
- CAD
- JPEG
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Google Sheets
- JPEG
- CAD
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Appspace shall ensure 99.9% System Availability over any calendar month.
- Approach to resilience
- As a SaaS-based organization whose services are hosted in a geographic-redundant cloud environment, Appspace reap immense benefits of leveraging Google Cloud zones to enable a robust failover system.
- Outage reporting
- Appspace cloud health status and outages are reported via email alerts as well as here: https://status.appspace.com/
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Other
- Other user authentication
- Appspace credentials or SAML 2.0 compatible IdP.
- Access restrictions in management interfaces and support channels
- Appspace employs a role-based permissions system within the platform, which means that every user can be assigned a specific role, or multiple ones, which grant access to different areas of the software, as well as allow them to perform tasks tied to each role. Appspace perform quarterly access reviews for these roles.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
- Other
- Description of management access authentication
- Appspace employs a role-based permissions system within the platform, which means that every user can be assigned a specific role, or multiple ones, which grant access to different areas of the software, as well as allow them to perform tasks tied to each role. Appspace perform quarterly access reviews for these roles.
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Lloyds Bank Cardnet
- PCI DSS accreditation date
- 19/11/2020
- What the PCI DSS doesn’t cover
- We only accept card payments over the phone or in person from 1 terminal located at head office
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
ISO 27017, CSA STAR Level 1, SOC 2 Type II.
The Appspace internal culture is based on a pervasive desire to serve our customers. To ensure we do this consistently at a high level, we rely on an extensive set of policies, procedures, and internal standards
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Appspace uses internal tools to track all production incidents, including Problem and Change Requests. Separation of duties are adopted between the requester and implementer for production system changes. Specific processes in the change management process include rollback plans, test plans, back-up plans, and post-change reviews.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- The Appspace security team scans for potential security threats across the platform on a regular recurring basis. These may include open-source, internally developed code, or OS-related vulnerabilities. The Appspace security team performs automated and manual software security testing, as well as network vulnerability testing on an on-going basis to identify and resolve potential security vulnerabilities and bugs in the software.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Monitoring the ingress of security threats is critical to the security team. To have a proactive understanding of incoming traffic and understanding whether this traffic is malicious in nature, Appspace adopt an IDS/IPS (Intrusion Detection/Intrusion Prevention) solution.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- In the event a security incident arises, Appspace would notify partners within 72-hours upon confirming such an event
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Covid-19 recovery
- Wellbeing
Covid-19 recovery
Appspace can help you provide your employees with the trusted information they need to stay safe. Use our COVID-19 World Health Organization Guidelines channel to educate your team on how COVID-19 spreads, how to avoid getting sick, and what to do if they do become sick.Wellbeing
Appspace provide a library of wellbeing resources. Reach all of your employees, regardless of where they’re located: via Appspace digital signage in the office, through the Appspace Employee App on mobile devices and desktops, and through enterprise messaging applications. When employees click on the message in the Employee App, it takes them to additional tips and resources on how to improve their physical, social and mental Health.
Pricing
- Price
- £0.13 a device a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- A free unlimited version of Appspace can be downloaded from the website for testing against one device. Alternatively Appspace offer a 4 week free of charge a fully project managed pilot for 50 devices and 50 users.
- Link to free trial
- Www.appspace.com