VaccinationTrack
Quantum Health Solutions are the market leading provider of cloud based software for the delivery of vaccination campaigns across Health, Social Care and Public sector organisations.
VaccinationTrack software manages the annual staff vaccination programmes and has been used by more than 400,000 healthcare workers successfully.
Features
- Cloud based appointment booking and management system
- Clinic capacity planning function
- Call and recall functionality to manage appointment booking
- Customisable communication to drive health messaging and influence behaviour
- Real time performance reporting dashboard
- Clinician interface for the management of clinics
- Clinic outcome reporting through SMS linked to patients and staff
- Intuitive interface for staff and patients to book appointments
- Quantum engine to drive employee or patient behaviour
- Programmable algorithm for capacity and workforce management
Benefits
- Improves access to clinics for employees and patients
- Reduces DNA's by using auto SMS appointment reminder functions
- Empowers patients and staff to self manage their own appointments
- Efficient paperless processing with a single booking and attendance history
- Reduces costs by automating processes removing the admin burden
- Real time performance monitoring supporting decision making and resource allocation
- Increases engagement in vaccination and testing activities by driving behaviour
- Reduces errors managing the complex tracking of high volume activities
- Reduces costs by effectively using resources to meet demand
- Simple scalable reporting across ICS's , NHSI/E Regions and Nationally
Pricing
£19,800 to £25,300 an instance a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
9 1 3 8 5 5 5 7 3 9 6 6 8 5 5
Contact
QUANTUM HEALTH SOLUTIONS LIMITED
Neil Bowman
Telephone: 07968256037
Email: info@qh-solutions.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No constraints
- System requirements
-
- WiFi enabled devices to access software platform
- Modern browser Internet Explorer, Microsoft Edge, Safari, Firefox, Google Chrome
- Minimum of 2GB RAM
- Access to N3/HSCN
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
- 7 day virtual support, response time <1 hr
- Telephone support available during business hours during <4 wks of deployment - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
- 5 days of technical and implementation support is available as part of the software licence agreement
- Additional days of support can be purchased to support change management and software deployment at a specified daily rate
- First line support is available in business hours via email - Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
- Client account is created by Super Admin (Quantum Health Solutions)
- Trust admin accounts are created by the Customer with log ins and user ID's
- Trust admin log into software platform and create a Vaccination campaign for their organisation.
- 5 days of on site support for training on the software is available to all clients. Additional days of support are available as required
- On line training and videos are available as back up support for clients - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
- All data is held on UK mainland approved and compliant servers (Microsoft Azure for Healthcare)
- When the software licence agreement ends clients can download all data from the software to local storage and then all data held by QHS is erased.
- Proof of data destruction will be supplied by QHS to clients
- Software will be inoperable at the end of the contract period - End-of-contract process
- No additional costs, access to the software platform is turned off for Trust administrators and user accounts closed.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- VaccinationTrack software is optimised for use on all web enabled devices including Laptops , mobile phones and tablets.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 A
- Description of service interface
-
VaccinationTrack web based portal providing all the functionality to users at different levels;
Trust Admin
Clinic Admin
Vaccinator
Staff - Accessibility standards
- WCAG 2.1 A
- Accessibility testing
- N/A
- API
- No
- Customisation available
- Yes
- Description of customisation
-
Clients can configure email and SMS message content through the software to adapt communications to the tone that is appropriate for the workforce group.
The software can be configured to manage workforce groups individually and prioritise how they are 'called' for vaccinations.
Clinic structures are configurable so they are visible to different groups during the campaign.
All configuration of the software is controlled by the designated Trust Administrators.
Scaling
- Independence of resources
-
- Software is scaled by design in excess of the maximum load that any individual client Trust or ICS can place on the software
- Software is load tested to ensure it can meet the demands of 1 million concurrent users
- Server performance can be upgraded to improve performance and speed of user experience on demand (dynamic scaling)
Analytics
- Service usage metrics
- Yes
- Metrics types
-
VaccinationTrack
- Number of front line healthcare workers vaccinated
- Total staff vaccinations completed by staff group
- Total cancellations
- Total DNAs
- Number of vaccinations used
- Number of appointments booked
- Clinic booking information
- Automatic reporting for Immform reporting
- Configurable to report into National vaccination and data capture systems
All above is reportable by Staff group and is presented in the real time dashboard. - Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
- Data can be exported from the system upon request to QHS
- Specific functionality is built into the software to support data extraction for updating national reporting requirements - Data export formats
-
- CSV
- Other
- Other data export formats
-
- .XLS
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
>95% Guaranteed access to the data 24/7 365 days per year
Access will be periodically restricted for maintenance and software upgrades - Approach to resilience
- Available on request
- Outage reporting
- Service outage would be posted on the access portal and communicated via email to Trust / Service Administrators
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
-
- Trust software administrators have accounts set up by Quantum Health Solutions with 2 factor authentication
- All user accounts are self registered with 2 factor authentication - Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- NHS IG toolkit
- Cyber essentials
- DCB 0129
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
-
Cyber essentials
NHS DSP toolkit
DCB 0129 Clinical risk management standard - Information security policies and processes
-
(1)Data protection is outsourced Evalian Ltd who act as our Data Processing Officers.
(2)The QHS COO acts in the capacity of Senior Information owner for the business.
(3)QHS have a Data protection by design policy that is integrated with our software development process.
(4)New employees and contractors working with QHS have an induction process that includes orientation to our Data protection policies.
(5)Annual Information Governance and Data protection training is delivered and recorded by Evalian Limited.
(6)Quantum Health Solutions has Cyber Essentials, CE plus, NHS DSP toolkit and DCB0129.
(7)IG and Data protection is a standing agenda item at all QHS Board meetings.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
- Software release with version control
- Project management using Prince 2 methodology
- All software change requests are documented and go through a strict approval and change control process - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
- Annual penetration testing for potential threats
- Testing prior to each new release
- All data is stored in accredited facilities - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
- Audit of on line activity available to identify threats
- Protocol to support mobilisation of response to cyber threats - Incident management type
- Supplier-defined controls
- Incident management approach
-
- Incident protocol internally to support the mobilisation of resources to possible threats
- Incident reports are generated for all reported incidents
- All reported incidents reported are assessed with root cause analysis undetaken.
- All incidents are given a risk category and prioritised in this way
- All incidents are tracked and monitored
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
_ - Covid-19 recovery
-
Covid-19 recovery
_ - Tackling economic inequality
-
Tackling economic inequality
_ - Equal opportunity
-
Equal opportunity
Quantum Health Solutions is an equal opportunities employer and has policies in place to ensure equality in the work place for all. - Wellbeing
-
Wellbeing
VaccinationTrack software is designed to drive employee and workforce behaviour around vaccination.
The mission of Quantum Health Solutions is through the use of well designed software to drive the uptake of vaccination amongst Health,Social Care and Public Sector employees to protect staff , their families and service users.
Quantum Health Solutions puts the health and well being of its employees at the heart of the business and has a number of workplace initiatives to encourage well being to protect our workforce and their families.
Pricing
- Price
- £19,800 to £25,300 an instance a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
- Agreed free trial period
- Licence period effective from end of trial date
- Trial period open between vaccination seasons - Link to free trial
- https://www.qh-solutions.com/contact