REDCENTRIC SOLUTIONS LIMITED

Database as a Service (DBaaS)

Redcentric’s Database as a Service is an ITIL aligned standard, repeatable database infrastructure, provisioning, administration service for SQL Server database management systems. Priced on a per instance basis for service element, consumption and licensing costs for infrastructure and provisioning. The service is delivered remotely using standard processes, tools, and automation.

Features

• Database Platform Infrastructure and licensing
• Database Instance Support
• Database Backup and Recovery
• Database Monitoring, reporting and maintenance
• Database Security and High Availability
• Database Patching
• SQL Server Reporting Services (SSRS)
• SQL Server Integration Services (SSIS)
• SQL Server Analysis Services (SSAS)

Benefits

• Reduced storage TCO through optimisation of dB resources
• Reduced CAPEX through provision of pay as you go resources
• Reduced licence management and simplified procurement
• Reduced support costs
• Reduced cyber threat through vendor recommended architecture and cyber expertise
• Reduced cost and timescales for design/build/migration phase
• Provides customer access to advanced technical capability and vendor expertise
• Access to vendor discounts and Redcentric network reduces costs
• Reduced investment in commodity technology enabling investment in value add/innovation
• Futureproof platform evolving to reflect latest technologies and changing requirements

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@redcentricplc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

914082696146643

Contact

Steph Heseltine
+441423850000
tenders@redcentricplc.com

About your service

• Service categories:

  PaaS

  Data Management

  • Database management systems
  • Databases
  • Database administration and development
  • Data integration and intelligence

Service scope

• Service constraints: Constraints might include planned maintenance arrangements or support being limited to specific hardware configurations
• System requirements:
  • Licensing - Procurement of Microsoft SQL Licenses
  • Microsoft Support - Current in support or Extended support
  • Patching Window - re-occurring maintenance window for automated patch activities.
  • Customer Connectivity - connectivity to the database resources
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud

User support

• Email or online ticketing support: Yes
• Support response times: Priority 1 – first response within 1 hour; ; Priority 2 – first response within 4 hours; ; Priority 3 – first response within 24 hours; ; Priority 4 – first response within 48 hours; ; There is no difference between weekdays and weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Full support is included in the price. Onboarding is a Redcentric run project with constant communication with customers. After the user acceptance test and the service is considered live, customers have access to our 24x7 telephone support line and ticketing system. Scheduled customer tests and invocations are supported by Redcentric personnel.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Redcentric will align a Project Manager to run a project kick off, create a project plan, align resources and track progress to the agree timescales. The Customer is responsible for certain activities or the provision/agreement of certain pre-requisites to permit delivery of the DBaaS, as described below.; ; Before commencement of the Redcentric DBaaS, following transition tasks must be completed:; ; Implement Redcentric’s standard services toolset; ; Compile Customer DBA support documentation; ; Align a Redcentric Database Administrator to act as a single point of contact for the purposes of the transition activities.; ; All System Administration (SA) access to instances is removed/downgraded to the least required privilege.; ; Only the Redcentric DBA team should have SA access; ; Complete Database Integrity Review; ; DBaaS begins after the completion of Onboarding. Onboarding can consist of either:; ; The initial build and configuration of new Database Instances, or;; ; Transfer of pre-existing Database Instances.; ; The Onboarding responsibilities will be agreed and may vary depending on the hosting model in place (i.e. whether Redcentric or Customer hosted may change responsibility for some required tasks).
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users will be able to extract their data through a migration of the database(s) from Redcentric managed infrastructure to infrastructure provided by the customer or another supplier.
• End-of-contract process: Uses customers retain full control of their data during the term of the contract at the end of the contract all resources and licenses associated with the delivery of the service will be decommissioned. All data will be deleted.; ; An exit plan will be agreed that will:; ; assist the Customer in facilitating the transition of the Redcentric Services from Redcentric to a replacement supplier; ; provide an estimate of the scope of transitional assistance that may be required by the Customer and suggest how such assistance might be provided (if required); and; ; provide an estimate of Redcentric’s personnel that may be required to provide transitional assistance and suggest the management structure to be put in place and employed to provide such transitional assistance.; ; Where the Customer requests the provision of additional transitional assistance, in addition to their initial requirements, Redcentric shall provide such assistance as an additional service. The additional transitional assistance shall be chargeable at the Redcentric prevailing time and materials consultancy day rates.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Using the web interface: Users are able to raise service requests and incident tickets via Redcentric’s ticketing system. ; ; Customers can create, stop, start, and restart virtual machines using the Redcentric portal – where Redcentric provides a managed service customers are limited to view access.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Customers access our web portal via the Internet secured with HTTPS and 2FA.
• Web interface accessibility testing: No Accessibility testing has been done
• API: No
• Command line interface: No

Scaling

• Independence of resources: Database resources will be provided on a per customer basis. Each individual customer solution will be sized against specific customer requirements to ensure it meets capacity and performance needs. Customers will not be sharing database resources with other customers.
• Usage notifications: Yes
• Usage reporting: Email
• Optimising consumption: Yes
• Automatic scaling: No

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: ISO27001 certified.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

• What’s backed up: Database
• Backup controls: Scheduled backups will be maintained in accordance with client requirements, whether that be for example via Acronis or native SQL backups.
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Target availability for the Redcentric services underpinning the Customer services.; ; Target Service Level 99.90% - Definitions - Service Desk availability to raise support requests for Customer.; ; Service Availability target is defined as the percentage of time for which the service is available to the users.; ; Service Availability = Agreed Service Hours – Service Downtime Hours x 100 %; Agreed Service Hours; ; All availability targets are to be calculated on a rolling 12-month basis.; ; Availability calculations will exclude outages where root cause is determined to be outside of the Platform components under Redcentric control.; ; Any reduced charges under this Service Level Agreement will be confirmed by credit note issued by Redcentric to our customers, confirming the adjustment to be made to the following monthly charge. ; ; ; The availability Service Level is calculated at the end of each measurement Period and is calculated as follows: ; ; Percentage Availability = ((MP-SU)x100)/MP ; ; Where: ; ; MP = Measurement Period. This is the total number of minutes in the measurement period. ; SU = Service Unavailability. This is the total number of minutes in the measurement period when the Service is not available for use by the Customer for reasons other than those set out below.
• Approach to resilience: Due to the secure nature of the services Redcentric provides, this information is available on request.
• Outage reporting: During a system outage Redcentric will communicate with our customers via email, updates are also provided via the Redcentric customer portal. ; ; The Service Manager will also provide a detailed report following any outage showing the cause of the outage and what mitigation has been put in place to prevent the issue repeating in the future.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is based on business need. Implementation is by least privilege RBAC; unique credentials assigned, and all access (successful or failed) is logged using anti-tamper mechanisms, made available for audit and retained for 12 months. Alerts are generated for multiple attempts for investigation by global sysadmins. ; ; Additional authentication mechanisms are used for support channels to assure customers only authorised personnel respond. ; ; Regular access reviews by service and platform owners are conducted with support from the Joiners, Leavers, Movers process, which ensures access is revoked or amended in a timely manner.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Redcentric’s InfoSec scope includes ISO27001 certification, and other critical aspects including physical security, employees and third parties. Our approach is to understand the risk from threat actors and implement the controls and mitigations to assure the Confidentiality, Integrity and Availability of data. ; ; Security is driven from the top with the CTO as SIRO (Senior Information Risk Owner), being accountable for several key policy documents, and the signatory for Security and Compliance attestation statements. Ops Board members regularly review key and corporate risks. ; ; Security roles are assigned, with the Head of Compliance owning InfoSec and Operational Security Manager responsible for day to day matters. Regular security forum meetings are held, in addition to senior management review meetings. ; ; Policy compliance is monitored by regular internal security audits, and six monthly surveillance audits by BSI. Annual security training is mandatory for all employees with attendance records maintained for audit purposes. ; ; The following policies and procedures are operable: ; ; IS Policy ; ; Data Protection Policy ; ; Security Incident Management Process. ; ; Acceptable Use Policy ; ; Access Control Policy ; ; Data Classification and Handling Policy ; ; Joiners, Movers, Leavers Process ; ; Third Party System Access Procedure ; ; Visitor Access Procedure ; ; Change Management Procedure ; ; Clear Desk & Screen Policy ; ; Secure Disposal Policy

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Redcentric operates an ISO20000-1 compliant Change Management Process. Objective is to minimise risk to services whose CIs are impacted. ; ; Achieved by:- ; ; Using standardised methods ensuring efficient handling of all changes using the Change Management Toolset. ; ; Changes are recorded, classified, assessed, approved, prioritised, planned, tested, implemented and documented. ; ; Changes are recorded against the relevant CMDB Configuration Item. ; ; Inputs:- ; ; Completed change records with Impact Assessment ; ; Risk (Security) Assessment ; ; Outputs:- ; ; Accurately recorded change records including all stages of the change lifecycle ; ; Changes by outcome ; ; Forward Schedule of Change ; ; The Change Advisory Board is the final approval stage in the Change Management process.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a Vulnerability Management and Patch Management policy and process based on NCSC guidance. Good industry practice is adopted to ensure deployed services are protected at the edge by stateful next-generation firewalls with UTP/IDS/IPS enabled. Assets threats assessed by technical owners against the Design. Resultant risks are impacted, with critical ones contained immediately and patches applied within 48 hours where available. Automated patch management is supported by Kaseya, with end points managed by Microsoft Intune. ; ; We subscribe to the NCSC CISP scheme for vulnerability notification and receive advance notifications from vendors, often before hitting the public domain.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Redcentric has implemented NCSC GPG-13 guidelines for Protective Monitoring (PM). We utilise a range of PM services including vulnerability management and auditing services such as SIEM. The 24*7*365 SIEM service ingests various logs combined with proactive threat analysis to assess potential impact to services. Response is provided by auto-generation of Service Management tickets on resolver groups for immediate triage and remediation. Incident response is often before threats are realised, due to externally provisioned threat analysis notifications. The combination of threat analysis, machine learning, trend analysis, IP blacklist services and Security Operations Centre SMEs provide robust and effective protection of services.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Redcentric operates a Security Incident Management policy, which outlines pre-defined processes for how suspected and actual security breaches (including data) must be managed. The policy covers all incidents which affect availability, confidentiality and integrity of data and technology. Common events such as phishing or viruses are included. ; ; Users must report incidents to the ISO mailbox or Assurance team, who will create a Security Incident Record and initiate an investigation. Assurance will manage the incident to closure and decide whether external authorities are notified. ; ; Incident reports are created and reported to the InfoSec Management Group and are available for audit.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: Where database resources are hosted on Redcentric Cloud, Customers are allocated one or more VDCs to run their application. VMware datastores are dedicated to a single VDC and provided from discreet Storage Virtual Machines per VDC. ; ; Inter-VDC traffic is only configured where explicitly required. Intra VDC traffic is limited by VLAN routing. ; ; Redcentric Management access is on separate VLANs. Access to other VDCs is included within the scope of Annual IT Healthchecks by CREST registered 3rd parties

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: We have implemented many of the guidelines referenced in the Sustainability section of our Annual Report; Redcentric-Report-and-Accounts_FY23.pdf (redcentricplc.com), which is aligned to the best practices in the EU Code of Conduct on Data Centre Energy Efficiency (DCEE). ; ; New company acquisitions of Sungard and 4D increased our total DC count to nine, which has now reduced with the closure of Harrogate and migration to the newer, more energy efficient facility at Elland. A further DC will close later this year. ; ; ; ; We are ISO14001 environmental management certified, and have an active Carbon Reduction Plan, supporting the Government net zero target by 2050. As an empowered operator and MSP we have commissioned several energy efficiency projects, including PUE device energy management and reporting, which assists the tracking of CRP objectives. A PV solar panel solution has been deployed in one DC as alternative ‘green’ power generation. We provide the most energy efficient new infrastructure devices where options allow. Cold aisle containment has been introduced into a number of facilities, increasing efficient use of existing cooling. A decommission project has identified, powered down and removed redundant or surplus equipment from all premises. ; ; We will continue to support the EU Code of Conduct DCEE.

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 21%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Private Cloud

  Private Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Private Cloud Deployment

  =

  Baseline Pricing

  A Buyer will find all baseline pricing in our published G-Cloud Price Cards. These hold the G-Cloud Service Lines and detailed prices.

  -

  Minimum Discounting

  21%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Additional Buyer management overheads that may influence the Buyer costs could include:; ; 1) Any customer on-site energy/power and other environment costs; 2) Any third-party software licenses not supplied by Redcentric.; 3) In the case of a dedicated environment being deployed for the Buyer, incremental hardware to accommodate increasing capacity demands.

  -

  Additional sources of cost reduction

  All services supplied by Redcentric are usage based so a reduction in consumption will mean a reduction in cost.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
• Baseline Pricing: A Buyer will find all baseline pricing in our published G-Cloud Price Cards. These hold the G-Cloud Service Lines and detailed prices.
• Minimum Discounting: 21%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Additional Buyer management overheads that may influence the Buyer costs could include:; ; 1) Any customer on-site energy/power and other environment costs; 2) Any third-party software licenses not supplied by Redcentric.; 3) In the case of a dedicated environment being deployed for the Buyer, incremental hardware to accommodate increasing capacity demands.
• Additional sources of cost reduction: All services supplied by Redcentric are usage based so a reduction in consumption will mean a reduction in cost.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Sole Control of the Infrastructure

  ISO 9001 certification

  Provided

  ISO 14001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  ISO 27017 certification

  Provided

  Are you bidding to provide services under Lot 1b or both Lot 1a and Lot 1b?

  No

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: Eacf9619-51c6-4294-bf31-e87af09dd4b6

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Gemserv Limited
• PCI DSS accreditation date: Thursday 6 November 2025
• What the PCI DSS doesn’t cover: Redcentric PCI DSS v4.0.1 certification applies only to the services defined within the assessment scope of the Attestation of Compliance. Specifically, certification is limited to Infrastructure as a Service, PCI Comply Voice Service, and Managed Firewall services. It does not extend to other managed/bespoke services delivered by Redcentric.; Services excluded from scope include “other managed services” ,tailored to individual customer requirements. These may include applications, systems security services, IT support, physical security, terminal management systems, or other hosting and managed offerings that are not directly related to the assessed PCI services. Where such services are provided, they are assessed as part of the customer’s own PCI DSS compliance obligations rather than under Redcentric service provider certification.; The certification also does not cover the storage, processing, or transmission of cardholder data, as Redcentric does not perform these activities. Responsibility for cardholder data, including customer system components, applications, and hosted data, remains with Redcentric clients. Redcentric does not have logical access to customers’ hosted systems, which further limits the certification scope.; Additionally, requirements relating to software development, merchant activities, handling of cardholder media, direct access to cardholder data are excluded. These are not applicable to Redcentric’s role as a managed service provider.
• Other security certifications: Yes
• Any other security certifications:
  • HSCN Connectivity Services
  • PSN Connectivity Service Compliance certification
  • CHECK registered security tester

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@redcentricplc.com. Tell them what format you need. It will help if you say what assistive technology you use.