Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

Factory Internet Ltd

IaaS and Virtual Machine Management Services

We provide management of Operating System Level Workloads - which can be hosted by Factory, Hosted in the Cloud, or Hosted on your site/with another third party.

Features

  • On-Premise, Hosted, Cloud Based Support.
  • Linux, Windows, Solaris OS Management..
  • VMWare, KVM, Nutanix Platform Design and Management.
  • Monitoring, Backup, Alerting, Patching all included.
  • Aligned to help achieve Cyber Essentials Certification.
  • Dedicated UK Based Technical Contacts.
  • SC Cleared Resources Available if required.
  • Skills available across the SFIA Framework.
  • Provided on 9x6 or 24x7 to provide value based options.

Benefits

  • Assurance that critical IT systems will run around the clock
  • Assurance that BCP/DR requirements can be met
  • Offsite/Third Party backup helping protect against Ransomware attacks
  • Expert level resources available for your team when required
  • Training - we'll help upskill your team with our team.
  • Hugely reduce business risk by guaranteeing availability.
  • Architecture and Design Reviews included within the service.
  • Helps achieve Cyber Essentials.
  • Gives confidence to your organisation and third parties.

Pricing

£100 to £1,000 a device a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@factoryinternet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 1 4 3 3 1 3 0 8 8 8 1 6 5 4

Contact

Factory Internet Ltd Joanna Saxby
Telephone: 01424 540175
Email: sales@factoryinternet.co.uk

Planning

Planning service
Yes
How the planning service works
We initially assess your current platform and the current business use cases. We then look at your goals and aspiration, what you would like your service to do and how you would like this to function.

Working with you in a consultative approach, we then ascertain your needs moving forward, from there we start to define your target architecture.
Once that architecture is understood, we then start to formulate a plan to migrate from your existing platform to the new architecture.

We offer intensive support during any of these activities meaning named experts within Factory Internet that understand your systems are readily available around the clock.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • AWS
  • Azure
  • Google compute
  • Office 365
  • Hybrid Cloud platforms

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We work through a methodical process for migrations and we have an open tooling policy (we will procure additional tools if it'll expedite and de-risk a migration). We typically help customers move to the cloud or change cloud provider first by assessing the reasons why they want to move and detailing the benefits or drawbacks of such a move.
We review the overall architecture and consider things like network access, security, people skills and an overall strategy.

Once requirements and use cases have been reviewed and the new service is a valid target, we will work to plan a migration with the wider business.
For us, this typically follows a series of planning, test migrations, ETLs and timings so we can perform a live migration with minimal disruption. Factory Internet have significant experience of delivering successful migrations and transformations for large websites and entire legacy IT Infrastructures.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • AWS
  • Azure
  • Google compute
  • Office 365
  • Hybrid Cloud

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • 24/7 SOC & Managed Detection and Response
  • Virtual CISO/CSO
  • Cyber Essentials Gap Analysis
  • Vulnerability Scanning
  • Web/Infrastructure/Application Pen Testing
  • Adversary Simulation
  • OSINT Reconnaissance
  • EDR/XDR Services
  • Security Log Management and Event Logging
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST
  • Cyber Scheme
  • Other
Other security testing certifications
  • Ethical hacking
  • Hack the Box Certifications
  • CREST Certified Testers
  • Hands on working knowledge of technologies being tested

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We support all services equally (Hosted by an organisation, by ourselves, another third party or hosted by the public cloud).

We provide support for physical infrastructure, virtual platforms, cloud tenants, operating systems and applications.

Our support services work by assessing your architecture so we understand how the entire service works. We then place each service into our monitoring which allows us to have continual health reporting on all of your services 24/7/365.
Our UK team will then pick up on any alerts and continually refine the monitoring scope throughout your contract.
We also provide a support portal allowing for change, incident and availability management tickets to be raised to us or you can view tickets raised proactively by us here.
An experienced service manager will proactively work with you and be on hand when required.

We offer reporting and live graph/dashboards of services where required and often tailor-make these for a particular customers service. With significant experience of doing this in services where security is paramount so we can even configure and monitor systems with no outbound internet access (but with access to email sending).

Service scope

Service constraints
Our teams typically work remotely. We're based in Hastings, East Sussex but are happy to travel nationally.

Our ideal mixture of work is mainly remote with visits to site for meetings, planning and working through specific problems. Generally most of our services are performed remotely.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 -up to 1 hour
Priority 2 - up to 1.5 hours
Priority 3 - up to 1 business day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We typically offer two support levels which are split by hours. We offer a business hours support service operating 9x6 and we offer a 24x7 service which gives out of hours coverage, change management and configuration changes along with incident support.

Both services operate with a service manager/technical account manager and a dedicated named engineer. They will both know you and your solution in detail.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
CREST

Social Value

Social Value

Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Tackling economic inequality

As a member of Charity IT leaders we facilitate Cyber security workshops for the member community, educating and helping identify risks and plug gaps they may well not be aware of, this community is broad with organisations that may not have economic advantage to access such information and guidance without cost.

Equal opportunity

We facilitate work placements and provide support to organisations such as Little Gate Farm who support adults with autism and learning difficulties.
We also provide work experience placements to support local schools and colleges, both educating, assisting in new skill development and inspiring local students into technology.

We also provide volunteering opportunities to our team, that support local charities and communities, a substantial effort has gone into addressing the Digital divide by educating and supporting 'Aging well' networks, via Rother voluntary association.

These activities both support well being of work force and give opportunity to develop skills relevant to delivery of Factory Internet services.

Wellbeing

We recognise that the wellbeing of our team and a positive and healthy company culture is paramount to the delivery of the high level of service to our valued clients.

We therefore advocate and provide our team with flexible working arrangements to suit, team days out, celebration of successes and provision of premium healthcare packages to support both physical and mental health.

With educational resources and training provided by default, we also provide time out opportunities to volunteer with local charities and NFP organisations, providing variety, new abilities and personal development.

Pricing

Price
£100 to £1,000 a device a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@factoryinternet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.