VMware UK Limited

VMware Carbon Black Cloud

VMware Carbon Black Cloud™ (“VMware Carbon Black Cloud”) is a cloud-native Endpoint and workload protection platform that enables customers to protect, prevent, detect, and respond to cybersecurity attacks on their Endpoints and server workloads. This Service Description governs the service offerings that are available for purchase.

Features

• VMware Carbon Black Cloud Endpoint™ Standard (NGAV)
• VMware Carbon Black® Cloud Audit and Remediation™
• VMware Carbon Black® Cloud Enterprise EDR™
• VMware Carbon Black Container™ Essentials
• VMware Carbon Black Container™ Advanced
• VMware Carbon Black Cloud Endpoint™ Advanced
• VMware Carbon Black Cloud Endpoint™ Enterprise
• VMware Carbon Black Cloud Workload™ Essentials
• VMware Carbon Black Cloud Workload™ Advanced –
• VMware Carbon Black Cloud Workload™ Enterprise –

Benefits

• Next-generation anti-virus offering, including behavioral endpoint detection and response.
• Remote system audit and risk remediation solution including compliance,
• Advanced enterprise endpoint detection and response solution for security operations
• Continuous visibility, security, and compliance for full Kubernetes lifecycle applications.
• Container runtime workload anomaly detection and egress traffic control,
• Vulnerability Management and Carbon Black Cloud Audit and Remediation capabilities.
• Advanced Threathunting and Enterprise EDR capabilities
• Protect workloads running in virtualized, private and hybrid cloud environments
• Advanced Workloads plus next-generation antivirus protection and behavioral EDR.
• Enterprise threat hunting for workloads.

£24.00 to £194.00 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hardy@broadcom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

914331358191256

Contact

Chris Hardy
07824 478092
chris.hardy@broadcom.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: During the subscription term, content will be deleted as detailed below.; VMware Carbon Black Cloud Endpoint Standard:; • Short term events are retained and available to the customer for a minimum of 30 days and a maximum of 32 days for search and investigation.; • Alerts and their associated event data (“long term events”) are retained for a minimum of 180 days and a maximum of 210 days.; Retention period can be extended with additional cost
• System requirements:
  • https://docs.vmware.com/en/VMware-Carbon-Black-Cloud/services/cbc-endpoint-standard-oer.pdf
  • https://docs.vmware.com/en/VMware-Carbon-Black-Cloud/services/cbc-audit-and-remediation-oer.pdf
  • https://docs.vmware.com/en/VMware-Carbon-Black-Cloud/services/cbc-enterprise-edr-oer.pdf
  • https://docs.vmware.com/en/VMware-Carbon-Black-Cloud/services/cbc-container-essentials-oer.pdf
  • https://docs.vmware.com/en/VMware-Carbon-Black-Cloud/services/cbc-workloads-oer.pdf

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Premium and Platinum Support would be available 24X7X365 days.; Note: Standard support would be available from Mon-Fri (8am-8pm); ; For more information, please visit https://community.carbonblack.com/t5/Support-Zone/tkb-p/support
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Support level: ; ; Standard - Mon-Fri (8AM-8PM); ; Premium - 24X7X365; ; Platinum - 24X7X365; ; For more information on service level agreement: https://community.carbonblack.com/t5/Support-Zone/tkb-p/support; ; Platinum Support: https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmware-carbon-black-platinum-support-datasheet.pdf
• Support available to third parties: No

Onboarding and offboarding

• Getting started: VMware provides a range of resources to help to start using the VMware Carbon Black Cloud service. These include comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training, access to a large ecosystem of partners and support from the customer success team and public sector account team.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: If you wish to extract your content from the VMware Carbon Black Cloud service offering (to the extent you have not already done so prior to termination of your Subscription Term), you must notify us within five (5) days after the effective termination date, and we will assist you in extracting your content from the VMware Carbon Black Cloud service offering. You will be responsible for all fees associated with content extraction. If you do not notify us within that five-day period, Your Content may be permanently deleted and may not be recoverable.
• End-of-contract process: Termination of your subscription will result in permanent loss of access to the environments, discontinuation of services, and a deletion of ; the environments and configurations.; If you wish to extract your content from the VMware Carbon Black Cloud service offering (to the extent you have not already done so prior to termination of your Subscription Term), you must notify us within five (5) days after the ; effective termination date, and we will assist you in extracting your content from the VMware Carbon Black Cloud service offering. You will be responsible for all fees associated with content extraction. If you do not notify us within that five-day period, Your Content may be permanently deleted and may not be recoverable.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web based Interface
• Accessibility standards: None or don’t know
• Description of accessibility: Using a browser; Device administration; Endpoint Security ; Incident Response; Threathunting
• Accessibility testing: Please visit https://www.vmware.com/uk/help/accessibility.html for an overview of the accessibility testing conducted on the various VMware products and services at this time
• API: Yes
• What users can and can't do using the API: Carbon Black Cloud Python SDK; This SDK works with Platform, Endpoint Standard, Audit Remediation, Enterprise EDR, and Workload APIs; ; Platform APIs are available to customers using any of the Carbon Black Cloud products. Additional product-specific APIs are available depending on which products your organization uses.; ; Container APIs help organizations reduce risk, obtain compliance, and achieve secure Kubernetes environments at scale. This solution integrates into existing DevOps processes to reduce operational complexity, and helps Security teams enforce compliance, security, and governance from a single dashboard.; ; https://developer.carbonblack.com/reference/carbon-black-cloud/integrations/python-sdk/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Carbon Black Cloud is natively built on cloud platform, allowing security teams to rapidly deploy and scale the solution across their enterprise without investing in (or maintaining) on-premise infrastructure. By eliminating these costs and processes. Carbon Black Cloud enables security teams to simplify their operations and focus their energy on hunting and responding to threats.; ; In addition, VMware Carbon Black Cloud is hosted on AWS cloud and it can scale up on-demand without affecting service. Cloud performance is monitored constantly, and we scale backend resources to address performance issues when we see them.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: Carbon Black Cloud leverages native AWS capabilities to encrypt data at rest
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Customers can export the event data in CSV format from the console at any time. Also, using REST API; ; https://developer.carbonblack.com/reference/carbon-black-cloud/cb-defense/latest/rest-api/
• Data export formats:
  • CSV
  • Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: VMware will use commercially reasonable efforts to ensure that, during any given month of the Subscription Term, a Service achieves 100% Availability (as defined below). If the Availability Percentage (as defined below) during a given month is less than 99.9%, a customer will be eligible for a credit as provided below (“Service Credit”). This SLA applies only to a customer’s production environment of the Service, and not to any non-production environment, including, without limitation, testing, staging,; ; For more information on SLA, please follow the link: https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmw-carbon-black-cloud-service-level-agreement.pdf
• Approach to resilience: Our resiliency program identifies what preparations must be made in advance of a disruption, as well as the steps to be taken when an event occurs. The program is reviewed periodically to determine the most critical business processes and the resources—people, equipment, records, computer systems and office facilities required for operation. All documented resiliency plans and processes follow an annual standard maintenance and assessment schedule.; Key aspects of the resiliency program: Business continuity management, Disaster recovery, Crisis management/crisis communications, Exercise and maintenance, Staffing, Pandemic planning
• Outage reporting: Public Dashboard; https://status.carbonblack.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We have a formal Access Control policy that includes roles and responsibilities for users to help ensure proper access to information. -- Strong passwords are required for access to production environments and password policies are developed according to industry best practices. All access privileges are technically enforced using role-based access control. Two factor authentication can be applied if required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman and Company LLC
• ISO/IEC 27001 accreditation date: October 14, 2021
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2013 certification is limited to the information security management system (ISMS) supporting the management of the infrastructure and services used to support VMware’s in-scope cloud services and in accordance with the statement of applicability version 1.8, dated June 9, 2021, and aligned to the control sets in ISO/IEC 27017:2015 and ISO/IEC 27018:2019. Assets within the scope of the ISMS include information, software,; databases, hardware, and employees supporting the in-scope VMware cloud services.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 05/06/2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Please visit https://cloudsecurityalliance.org/star/registry/vmware-inc/services/vmware-carbon-black-cloud/ for for the various CSA STAR Certification details
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Common Criteria Evaluation & Validation (CCEVS)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We model our security framework using the NIST SP 800-53 - We have an Information Security Governance Committee (ISGC) that is chaired by members of senior management and representatives from our Information Security, IT Operations, HR, Marketing, Facilities and Legal teams.
• Information security policies and processes: Our Information Security Program is modeled using industry best practices and regulatory standards, including NIST SP 800-53 and ISO 27001. We maintain our own Information Security Program and Policies to protect customer data hosted in our systems and perform annual reviews and audits of our program to ensure the integrity of our hosted offering. -- The VMware Information Security team manages the enforcement, development, and maintenance of information security policies and standards to ensure VMware Information Assets are preserved in a security environment, in accordance with generally accepted best practices, focusing on VMware business and risk objectives. The VMware Information Security Team is responsible for updating policies as threats and technologies change, initiating and managing periodic reviews of the information security policies and standards, as well as evaluating exceptions to information security policy and standards. -- Our Information Security team oversees organizational compliance while team leads in conjunction with IT and HR teams help enforce department-level compliance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We maintain a documented Configuration Management policy based on industry best practices to harden SaaS environment and Change Control Policy to manage changes to SaaS environment -- Changes to Configuration Management policy are processed through Change Management policy -- Change Management includes approval, testing, implementation and rollback --- Support staff members initiate change through change control form, which Change Advisory Board team reviews for completeness, impact and scheduling. Severity level of change is categorized. --- Once form is approved, change is scheduled and alert is released to necessary groups; once change is made, it is tested, validated and closed
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: VMware has a Vulnerability Management program backed by approved and tested policies and procedures. Vulnerability scans are performed regularly on internal and external systems. System and application owners are required to address critical and high vulnerabilities with a plan of corrective action within 5 days of vulnerability discovery. Other vulnerabilities need to be addressed with a plan of corrective action within a reasonable period of time.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our cloud support staff have configured the system to notify IT personnel if the central processing unit (CPU) utilization is too high, disk space limited, memory issues, key service failures, bandwidth utilization, power consumption, or other performance items. - IT Operations has subscriptions to pertinent vendor security and bug-tracking mailing lists. - After analyzing the severity and impact, network, utility and security equipment is patched or upgraded
• Incident management type: Supplier-defined controls
• Incident management approach: We maintain an Incident Management Plan as part of our Information Security Program. - Incidents are reported to and resolved by the appropriate Cloud Operations team and by senior management where needed. -- Alerts, responses and resolutions are tracked through completion. -- In the unlikely event of an incident, we will notify customers within two business days of any customer data that is affected. - Incident logs are reviewed by applicable support personnel for analysis and remediation to avoid further incidents of similar type. All remediation actions are reviewed and approved by our Information Security Governance Committee.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Sustainable growth for VMware’s business requires decoupling our company growth from carbon emissions. To this end, we’ve accelerated our focus on decarbonization and received third-party validation from the Science Based Target Initiative (SBTi) on our science-based targets. Since 2018, we have maintained our certified CarbonNeutral® company status, in accordance with The CarbonNeutral Protocol. Since 2019, we have sourced 100 percent of our power in our global facilities from renewable sources, in accordance with RE100 Reporting Guidance. VMware’s net zero emissions goal builds on approved science-based targets and expands the scope of our climate commitments. For us, a net zero goal means reducing emissions for our entire carbon footprint. We are focused on prioritizing energy efficiency within our operations through our commitment to green buildings, working with our suppliers to reduce their emissions, and supporting distributed workforces through our Future of Work initiative. Through carbon financing, we support low carbon sustainable development projects that enable carbon avoidance to offset our remaining emissions. In line with the leading net zero guidance, we are developing our strategy to include carbon removal projects to address residual emissions. In FY22, we furthered climate transition planning at VMware, guided by Taskforce on Climate-related Financial Disclosures (TCFD) recommendations. As VMware continues to learn more about climate risks, we can build longer time horizon risks into our strategy to become even more sustainable and resilient.
• Covid-19 recovery:

  Covid-19 recovery

  Decisive action by VMware during the early days of the COVID-19 pandemic led to a company-wide remote workforce, which our customers were able to implement as well through VMware’s Workspace solutions. Through VMware’s unique Citizen Philanthropy approach to giving, we empower every VMware employee—wherever they are—to be active, engaged citizens, contributing to what matters most to them in their own communities. Throughout the pandemic, VMware people delivered food to neighbors in need, made masks and donated resources to frontline workers and relief efforts, and helped nonprofit organizations strengthen their IT operations so they can focus on supporting their communities. VMware also supported GlobalGiving’s Coronavirus Relief Fund and TechSoup’s COVID-19 Response Fund, and raised the limit on matching gifts available to all VMware people.
• Tackling economic inequality:

  Tackling economic inequality

  VMware IT Academy partners directly with more than 2,500 educational institutions, governments and nonprofits globally to empower learners through coursework, labs and experiences. To enrich learning and help jump-start careers, our partner academic institutions can also access the latest suite of VMware software solutions and use them in a hands-on educational environment. VMware IT Academy is key to our 2030 goal of upskilling 15 million people through our educational offerings and creates a pipeline of diverse talent that is available to advance companies’ digital journeys and deploy VMware solutions. VMware donates our technology to academic institutions, enabling learners with access to technical training and labs across technology solutions and companies through Academic Cloud. VMware IT Academy partners with the Rochester Institute of Technology (RIT) for their Cybersecurity Bootcamp, an immersive, 15-week hands-on training course to reskill or upskill unemployed individuals, including minorities and veterans. ; VMinclusion Taara offers free technical education on VMware products & technology that enable digital business transformation, addressing the gender gap in the Indian IT sector and empowering women with financial and social independence. ; VMware Responsible Sourcing supports sustainability, diversity and accessibility across our supply chain. VMware has committed to working with 75% of our suppliers (by spend) to set their own science-based targets by the end of 2024. We are also prioritizing the sourcing of goods and services through diverse businesses and have committed to spending $1.5B with diverse suppliers through 2030. Our definition of diverse supplier includes: small-business enterprises, minority-owned enterprises, woman-owned enterprises, and businesses owned by other underrepresented groups such as LGBTQ, veterans, and proprietors with disabilities.
• Equal opportunity:

  Equal opportunity

  VMware joined the Valuable 500, a global business collective that is igniting systemic change and unlocking the business, social and economic value of more than 1 billion people with disabilities around the world. From ensuring the technology we develop is accessible for all to empowering our employees through accessible, inclusive and innovative engagement and wellbeing programs, our company remains committed to driving meaningful impact on disability, wellness and neurodiversity inclusion. ; As a leading software company, user accessibility is top of mind at VMware. One of our ESG goals by 2030 is to ensure the technology that we develop, and source within our supply chain, is accessible for all. We created internal Accessibility Guidelines within VMware and committed to assess all new software and events suppliers for accessibility standards aligned with our own guidelines. ; Employee Resource Groups at VMware are called Power of Difference communities (“PODs”), and they play a strategic role in building a culture of belonging. We are focused on driving a culture that is inclusive of all forms of diversity, including supporting employees with disabilities. In 2021, VMware was named a Best Place to Work for Disability Inclusion by the Disability Equality Index (DEI).
• Wellbeing:

  Wellbeing

  At VMware, we enrich lives at work, at home and in the community, because we believe that empowering our people to bring their authentic selves to work drives business excellence and enables us to achieve our business goals. We prioritize employee wellbeing and work hard to foster a culture that is ethical and respectful, kind and compassionate, which is defined by our EPIC2 values—Execution, Passion, Integrity, Customers and Community. Employee wellbeing at VMware is a top priority as we believe people are the key to our success, and we are always striving to make it easier for employees to pursue wellbeing on their own terms, which will also help them perform well at work. We recognize that VMware has a responsibility to help support our employees manage the added complexities of their work and family situations since the start of the COVID-19 pandemic. Our wellbeing benefits include: four supplemental days off (our “EPIC2” days), life coaching and emotional support, work-life services for employees and their families, and a wellbeing allowance.

Pricing

• Price: £24.00 to £194.00 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can provide a free trial/proof of concept for any of the components of Carbon Black Cloud. This would be to an agreed timeline of typically 30 days maximum and would be set up with full collaboration between VMware and the Public Sector organization to an agreed set of KPI's.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hardy@broadcom.com. Tell them what format you need. It will help if you say what assistive technology you use.