Softcat Limited

Delinea Platform - Privileged & Identity Access Management (PIM & PAM)

Manage privileges across all identity types through unified and centralized management platform and seamlessly extend PAM to optimize productivity while enhancing security with just-in-time access, activity monitoring, easy adaptive controls, policy automation, and privileged behaviour analytics that help IT and security reduce risk while enabling growth, efficiency, and scalability.

Features

• Restricts lateral movement
• Minimising privileges available to credentialed users
• Policy-based authorization to establish Zero-Trust security controls
• Enforce least privilege best practices on servers
• Creates dynamic policies with adaptive security
• Increased automation
• Seamless data sharing across all security tools
• Secure access to privileged credentials with efficiency and scalability
• Secure remote access for IT staff/vendors without a VPN
• Just-in-time, just-enough access with endpoint privilege elevation and application control

Benefits

• Protects enterprises from threats, like ransomware and data breaches
• Understand, manage, and visualize privileged access across your entire environment
• Stop to credential compromise
• Prioritize IAM and tighten your grip on privilege management
• Highly effective and efficient way of protecting digital assets/data
• A much easier time detecting, containing threats and eliminating lateral
• Implements Zero Trust principle of “never trust, always verify”
• Simplifies security management by connecting multiple security services
• Identity forests to help businesses make sense of complex environments
• Prevents bad actors from moving laterally and escalating privileges

£29.02 a unit

• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

914656411012120

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Delinea Secret Server
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: There is a 6TB storage limit for session recording. Additional storage can be purchased if required or session recording can be exported to your own storage.
• System requirements:
  • Access to Cloud Web Application Firewall
  • Access to TCP Relay Hosts and ports
  • On-premise component for Distributed Engine
  • On-premise component for RAS Engine

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This is as per Delinea's support policy dependent on level of support and Priority level of the issue. Typically between 1hr and 24hrs. Please see https://delinea.com/support for more information.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Delinea has an award-winning support team to help you resolve any issues and get the most out of your products. Delinea offers 3 support packages: ; • Standard - with working hours support; • Premium - 24x7 support; • Premium Plus - 24x7 with faster response times and a technical account manager. ; Please see support policy for more details https://delinea.com/support. ; Delinea have support teams level 1 to 4 and categorise issues between severity levels 1-5.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Delinea offers a Support and documentation Portal with all documentation, Knowledge Base Articles, Forums and how to videos. Delinea also offer, with additional charge, training courses, extensive E-Learning library for clients' Administrators, E-Learning for end users. Delinea also have professional services team who can help with installations, configurations and provide in-person training if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: CSV and XML exports are available for customer data and JSON for configuration data.
• End-of-contract process: Clients have 30 days to export their data, as per MSLA (EULA), using in built features, after 30 days the instance and data will be scheduled to be deleted using MS Azure secure delete protocols. See https://delinea.com/msla

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Most functions pertaining to mobile access are available through the Delinea Mobile application installed on a consumer's mobile device. UI is preferred and more feature-rich.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The interface is a WEB Gui
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: In house AT users that perform some limited testing.; Delinea also use tools for AT testing:; Axe Dev Tools are used for accessibility scanning and pipeline automation ; For manual testing Delinea use both nvda and jaws.; More information and the WCAG report can be found at https://docs.delinea.com/online-
• API: Yes
• What users can and can't do using the API: Information available upon request
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Logos can be uploaded via Platform and the colour scheme can be amended to match corporate colours via the system setting plus the Dark & Light mode options

Scaling

• Independence of resources: Delinea Platform is hosted on MS Azure leveraging multi tenant architecture with isolation and encryption. Each Cloud customer has their own instance with own individual cloud database. Delinea production environment is setup to our defined baseline with load balancing to automatically scale with increase resource demand. Azure resources are dynamically allocated as required up to the size limit purchased.

Analytics

• Service usage metrics: Yes
• Metrics types: In-built Usage reports with in the Service; Service status stats https://status.delinea.com/
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Delinea

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: In-built functionality. Export in CSV and XML exports are available for customer data and JSON for configuration data.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Delinea platform has a 99.99% uptime SLA as per MSLA Service Level Addendum. Please see https://delinea.com/legal for more information and service credit information. Service credits can be applied upon written request as per MSLA Service Level Addendum.
• Approach to resilience: The Service leverages MS Azure High Availability capabilities with multiple replicas and automatic backups. More information can be found here: https://trust.delinea.com/
• Outage reporting: Yes public dashboard, available at https://status.delinea.com/ Email Alerts to subscribed users

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: User logins to the service can be authenticated via Federated services, e.g. Active directory. Authentication is configurable by the client as required and typically uses a username and password with MFA and/or SSO options The customer controls access to the Service and the data and would need to generate and provide an OTP to give access to Delinea Support. See https://trust.delinea.com/?itemName=access_control&source=click&itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f and https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click https://docs.delinea.com/online-help/delinea-platform/start.htm https://docs.delinea.com/online-help/delinea-platform/authentication/index.htm#MultifactorAuthentication https://docs.delinea.com/online-help/delinea-platform/federation/index.htm#Federation
• Access restrictions in management interfaces and support channels: User logins to the service can be authenticated via Federated services, e.g. Active directory, or local account, or platform. Authentication is configurable by the client as required and typically uses a username and password with MFA and/or SSO options The customer controls access to the Service and the data and would need to generate and provide an OTP to give access to Delinea Support. To access Delinea support users must be a registered support user or provide the customer support pin.; Please see https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click; User logins to the service can be authenticated via Federated services, e.g. Active directory, or local account, or platform. Authentication is configurable by the client as required and typically uses a username and password with MFA and/or SSO options The customer controls access to the Service and the data and would need to generate and provide an OTP to give access to Delinea Support. ; Please see https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click ; https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click https://docs.delinea.com/online-help/delinea-platform/start.htm https://docs.delinea.com/online-help/delinea-platform/authentication/index.htm#MultifactorAuthentication https://docs.delinea.com/online-help/delinea-platform/federation/index.htm#Federation

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: 08/08/23
• What the ISO/IEC 27001 doesn’t cover: The only 2 control objectives that are not in scope:; 11.1.4 Protecting against external and environmental threats. Delinea leverage Azure and AWS physical datacentres, and they manage the physical and environmental controls for these facilities.; 11.1.6 Delivery and loading areas. We do not manage delivery and loading areas of the facilities.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO27001
  • SOC2 Audited
  • https://trust.delinea.com

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Delinea is ISO27001 accredited and SOC2 audited. Our software is Common Criteria , FIPS 140-2, CSA STAR, and NIST compliant. Delinea is GDPR compliant and EU/US Data Privacy Framework certified. Please see our trust centre for more information https://trust.delinea.com
• Information security policies and processes: Delinea follows the ISO27001 framework and the controls are validated by SOC2 type II Audit. Delinea also follow NIST Cybersecurity framework. Delinea has a documented information security policy which is tested, reviewed and updated annually and approved by senior management and executive levels.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Delinea follows an Agile methodology for our S/SDLC with change management tracked in our Issue and Project management system and worked between Development and QA. Before every release Delinea conducts vulnerability testing, both Static and Dynamic Code Analysis, and code reviews by two other developers. For major releases, "full system" QA process takes place. Delinea also adheres to OWASP and NIST. Delinea’s security controls aligned with NIST Cybersecurity Framework’s Core are tested by SOC2. Delinea monitor/protect against web application security risks, e.g. SQL injection, cross site scripting, OWASP Top 10 and Automated Top 20 threats.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability scans occur before application release and for our SSDLC. Delinea monitor and protect against the most critical web application security risks, e.g. SQL injection, cross site scripting, OWASP Top 10 and Automated Top 20 threats. Threat data is continuously updated and Delinea subscribe to direct vulnerability feeds, threat newsletters and vulnerability lists for Microsoft, Amazon AWS, SANS, and US-CERT and software vendors. Patch management processes are in place typically monthly. Delinea have independent 3rd party perform annual independent penetration and vulnerability testing on our solutions.; Please see https://trust.delinea.com/ and https://trust.delinea.com/?itemUid=9162b815-d8af-49f2-8c26-4ddb72f42f48&source=search and https://trust.delinea.com/?itemUid=f8feb4d4-b79d-47f3-9dd7-06c479a49dfe&source=title
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Delinea has systems and processes in place to perform protective monitoring, incident management and vulnerability management. Delinea performs regular vulnerability and penetration testing, as well as monitor threat data and updates. When a security report is filed, either from a customer or discovered internally, the same process occurs. First, each individual reported item is validated and, if valid, it is given a CVSS score. Delinea follows NIST guidelines for remediation. For more information please see our trust centre https://trust.delinea.com/ and https://trust.delinea.com/?itemUid=9162b815-d8af-49f2-8c26-4ddb72f42f48&source=search and https://trust.delinea.com/?itemName=application_security&source=click
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Delinea has incident management plan which is based on ISO27001 and NIST and is SOC2 Audited. All potential security incidents are first reviewed and triaged by Delinea’s Security Operations team and escalated to the Critical Incident Response Team (CIRT) as required. the CIRT determines the scope and risk and responds appropriately to that incident with immediate control and mitigation measures.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £29.02 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Yes Free trials available for 30 days. See https://delinea.com/resources?t=trial
• Link to free trial: https://delinea.com/resources?t=trial

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.