LogiQ Consulting Ltd

Accredited Cloud PC

The Accredited Cloud PC is built on Logiq's Turn Key DISX platform, which enables access to an accredited desktop, from an existing device. This reduces the needed for multiple devices whilst enabling collaboration between MOD, other Government Departments and Defence Industry at the OFFICIAL tier.

Features

• DART accredited secure ICT platform
• Full Microsoft Office 365 suite
• Fully managed IT service
• Accredited dedicated end-points
• BYOD (iOS & Android devices)
• Secure email
• r.mil.uk connectivity
• Collaboration Tools
• Secure Internet Gateway

Benefits

• Fully managed accreditation approvals
• Rapid deployment
• Scalable 1 - 5000+ users
• Turn Key Solution
• Bespoke requirements implemented
• Fully managed through life support

£131.56 to £223.00 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@logiqconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

914797935259740

Contact

Tamzin Vaughan
0117 313 0902
commercial@logiqconsulting.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: DISX is primarily built on Microsoft 365, which is built and managed on behalf of the customer.
• Cloud deployment model: Public cloud
• Service constraints: The service provides managed Windows 10 end-points, Apple hardware is not currently supported, other than iOS devices for BYOD (e.g. iPhone, iPad).
• System requirements:
  • Meet MOD and Government security policy and guidance
  • Satisfies industry security standards
  • Provide business productivity tools
  • Enable collaboration at the OFFICIAL-SENSITIVE level
  • Rapid deployment

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours, Monday-Friday between 9am and 5pm (excluding Public Holidays)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Logiq Consulting provide online & telephone UK support between 9 - 5pm Monday to Friday (excluding Bank holidays) in our standard pricing. Logiq provide additional range of support levels to meet customer requirements, these are tailored to the customers business need and will be priced on request.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Typically an on-site or Video Conference introduction is provided at the beginning of the service, covering the primary aspects of the service. Further support is provided through the service portal knowledge base and also through vendor documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: This process can vary, but the process will be agreed prior to the commencement of the contract. This will largely be conducted via Logiq Consulting.
• End-of-contract process: At the end of the contract a data migration process will be decided upon and a migration plan will be produced. Where there are non-standard requirements and additional hardware is required to facilitate this, there is typically an additional charge.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service works for BYODs however this is limited to Microsoft Apps, that are subject to Mobile Application Management Controls.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: The service is a turn-key solution, however, almost all aspects are customisable, based on specific user/buyer requirements. Logiq will work with the buyer to establish the requirements, the appropriate solution and the associated costs.; Largely all customisations are implemented by Logiq, however, limited permissions can be given to users to enable them to implement customisations themselves.

Scaling

• Independence of resources: The service is appropriately designed utilising scalable cloud technology to ensure the number of users doesn't affect the service.

Analytics

• Service usage metrics: Yes
• Metrics types: These can be defined at the beginning of the contract.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Via suitably protected media or network transfer.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: SLAs are defined by the cloud services which the service is built upon. These service levels are typically 99.9%.
• Approach to resilience: The service is built upon resilient public cloud services. Further resilience information is available on request.
• Outage reporting: Email alerts and via the service desk portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Available on request.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Barclaycard
• PCI DSS accreditation date: 29/07/2021
• What the PCI DSS doesn’t cover: None.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: MOD Accreditation

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials PLUS, ; IASME Governance
• Information security policies and processes: Logiq follow the principles of ISO27001. Policies available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Logiq Consulting run a configuration and change management process for all their services. Processes are based on ITIL best practice industry standards. All services are owned by the Head of Service Management.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Threats are assessed on a daily basis through a Threat Management engine along with government notices. Patches are deployed within 14 days of a patch being available. Typically these are deployed within a day.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Monitoring is conducted with automated analysis using industry recognised engines and tools. Alerts are configured and responded to as and when these occur. Manual reviews of activities are conducted on a regular basis.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management processes are documented and reported on.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Restricted LAN Interconnect (RLI) connectivity

Social Value

• Fighting climate change:

  Fighting climate change

  Logiq Consulting recognises that it has a responsibility to the environment beyond legal and regulatory requirements. We are committed to reducing our environmental impact and continually improving our environmental performance as an integral part of our business strategy and operating methods which are subject to regular review. ; ; We aim to be an exemplar in the SME sector and continually strive to inspire customers, suppliers and other stakeholders to consider their environmental impact at every opportunity. Logiq Consulting intends to be a carbon-neutral company by 2024 and our corporate vehicle fleet is and will continue to be hybrid or electric powered.; ; We have committed to:; • ensuring the responsible use of energy (especially electricity) by conserving wherever possible (by such means as switching off lights in unused rooms and putting on extra clothing before turning on heaters; • promoting ‘green’ methods of travelling to work, including walking, running, cycling, public transport and low carbon vehicles ; • reusing and recycling where a choice exists; • encouraging each other as fellow team members to be aware of our joint responsibilities for environmental issues; • providing environmental training to our employees at least once per year ; • supporting employee suggestions that promote sustainability or reduce our corporate impact on the environment. ; ; These responsibilities and the arrangements that support it, will be reviewed at least annually, or more frequently where there have been significant changes to the company or the nature of the company’s activities.
• Covid-19 recovery:

  Covid-19 recovery

  Covid-19 had no impact on the Business As Usual at Logiq. Logiq already had the infrastructure in place to allow for remote working. We are continuing as business return to normal and have successfully implemented a hybrid working pattern across the team.
• Tackling economic inequality:

  Tackling economic inequality

  Logiq is a rapidly growing SME, we have grown from 4 to 60 core staff in 48 months. We are continually creating employment opportunities for suitably qualified candidates regardless of background in the SW region. We are a specialist consultancy providing employment and training opportunities in the high growth area of cyber security where there are known skills shortages. Logiq supports educational attainment for all staff and has underwritten costs for Information Assurance SME (IASME) framework governance training. The IASME framework is designed to help improve the cyber security of SMEs and the wider supply chain. ; ; Logiq provides career guidance and mentoring through its professional practices and supports 2 paid undergraduate cyber security student placements every summer. We have a dedicated graduate recruitment programme which onboards, trains and develops 2 graduates in the field of Cyber Security every year. Additionally, we provide work experience placements for school age children during their half term breaks introducing them to Cyber Security and its risk management. ; ; Logiq has partnered the Tumaini Children’s Charity since 2020. Tumaini is a UK-based charity supporting the educational, social and emotional needs of >500 children many of whom are orphans and refugees. Logiq provides financial support to meet the charity’s IT requirement and a monthly resource commitment to manage and implement this. The charity aims to break the poverty cycle for future generations.; ; Logiq developed DISX, its own secure collaborative working environment which allows SMEs to engage seamlessly with the MOD and other Government departments. This innovative, low cost solution significantly reduces the barriers to entry for SMEs wanting to work with Government and broadens the available supply chain for government tenders. DISX was designed to manage cyber security risks in the delivery of contracts and was tailored for the demands of the supply chain.
• Equal opportunity:

  Equal opportunity

  Logiq Consulting are committed to providing equal opportunities for everyone and to create a work environment that is free from harassment and bullying, where everyone can achieve their potential. ; We encourage all our employees & contractors to play their part in helping Logiq to create a fair work environment. ; Logiq has zero tolerance of acts of discrimination or victimisation against employees, and this type of conduct is dealt with under Logiq's Disciplinary Procedures (available on request), and may lead to dismissal without notice.
• Wellbeing:

  Wellbeing

  Logiq Consulting value the wellbeing of its employees & contractors by creating a workplace that ensures a healthy and safe environment. We check in with employees regularly to allow them to communicate openly about any worries they have about their wellbeing, as well as our Smarthealth benefit service that provides unlimited access to a 24/7 GP, as well as a range of other health and wellbeing experts. We encourage all our employees to nurture an inclusive culture and to create better work-life habits that promote wellbeing for all.

Pricing

• Price: £131.56 to £223.00 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A demo service can be provided, available to a limited number of users for typically a month.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@logiqconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.