Symplicity Corporation

Symplicity UniHub Enterprise

Cohesion and inclusivity of data has never been more important for institutions. For teams operating in isolation, data is often insecure and potentially lost, impacting assessment of student engagement; critical for leadership making decisions. Adding the importance of driving a unified student experience, UniHub addresses these challenges and more.

Features

• Single Student Hub supporting multiple teams across the institution
• Events and Appointments management (in person and online)
• Form and Workflow modules to capture data and student journey
• Dynamic content filtering and personalisation based on student data
• Dynamic workgroup memberships
• Reporting across single or multiple teams to support institutional KPIs
• Integration with other University systems
• ‘Skills Development’ module: Validated skill claiming and reflection (optional)
• ‘Talent’ module: Integrated application management and tracking system (optional)
• ‘Check-In’ module: Automated event and appointment tracking system (optional)

Benefits

• A unified Student Experience
• Guides students to achieve lifelong transferable / transversal skills
• Expands on e-portfolio foundations promoting reflected skills to the fore
• Students can showcase evidence of developed skills to Employers
• Ensures data security and segregation whilst being GDPR compliant
• User reporting for real-time analytics / data trends
• Fully scalable to meet changing needs

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jfleming@symplicity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

914925538091628

Contact

James Fleming
07917 842008
jfleming@symplicity.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Website Software
  • Digital Adoption Platform

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Symplicity solutions are delivered as cloud-based, SaaS platforms with no on-premises deployment. Solutions require a supported web browser and internet connectivity. Planned maintenance is performed periodically, usually outside peak hours, with advance notice, though brief service interruptions may occur. Support covers the Symplicity application only and follows contracted SLAs; customer infrastructure and end-user support remain the buyer’s responsibility. Functionality is optimised for modern desktop browsers, with limited support for legacy devices. Customisation is configuration-based rather than bespoke. Integrations depend on supported APIs and third-party systems. Data hosting regions, compliance obligations, and service evolution are governed contractually.
• System requirements: An internet-enabled browser from the list of supported browsers

User support

• Email or online ticketing support: Yes
• Support response times: Issues are broken down into two categories:; • Priority 1: These issues include but are not limited to system outages OR impacts all systems in the same way OR is affecting workflow/processes for all clients. Response time for Priority 1 issues is within 2 hours.; • Priority 2: These issues consist of non-critical software bugs/glitches that might be either global or local and that does NOT affect daily work in system or productivity to complete major tasks. Response time for Priority 2 issues is within 8 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: Symplicity incorporates accessibility testing into the design, development, and quality assurance of its web-based features, including web chat functionality where applicable. As part of this approach, Symplicity evaluates web chat components using commonly used assistive technologies to help ensure usability for individuals with disabilities. This includes testing with screen readers such as NVDA, JAWS, and VoiceOver, as well as keyboard-only navigation to confirm that users can access, initiate, and interact with web chat features without relying on a mouse.; ; Testing focuses on key accessibility considerations, including logical focus order, visible focus indicators, meaningful labels and instructions, appropriate ARIA roles, and clear status or error messaging. Browser accessibility tools and automated testing solutions may also be used to identify potential issues, which are then reviewed alongside manual testing results.; ; Where feasible, Symplicity incorporates feedback informed by real-world assistive technology usage patterns through internal testing, customer feedback, and usability reviews. Any accessibility issues identified are documented, prioritised, and addressed within regular development and remediation cycles. Accessibility testing is ongoing and is repeated when web chat functionality is enhanced or updated, supporting continued alignment with recognised standards such as WCAG 2.1 AA.
• Onsite support: Yes, at extra cost
• Support levels: The Symplicity Help Centre consists of:; ; Dedicated Implementation Manager (IM):; ; An IM is assigned to the customer at the very beginning of implementation and will guide them through 4 key phases:; 1. Discovery and Planning; 2. Building and Learning in Production; 3. Training and Testing to Go Live; 4. Go Live and Beyond; ; Dedicated Client Manager (CM):; ; Once full handover from the IM is complete, the CM will be a dedicated system expert who provides oversight of your account. In conjunction with Symplicity Support, the CM works with customers to resolve issues, ensure quality of service, provide additional training support, and maintain positive relationships with internal teams.; ; Symplicity Support:; ; The Symplicity Help Centre (SHC) is web-based and accessible 24/7. Customers will find set-up guides, cheat sheets, and video tutorials that will answer many of their questions about system functionality.; ; Customers can initiate help-tickets through the SHC for functional issues, bugs, other problems. All issue tickets can be viewed to add updates, re-open, or resolve them.; ; All support is included in the cost of the annual licensing fee.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: During implementation there are 4 key phases, with phase 1 and 2 focussing on information gathering, strategic review, building the system, watching online training modules and reading documentation available through the Help Centre.; ; Phase 3 will involve several working sessions focused on driving user effectiveness and enablement towards go-live. The regular Training and Testing Sessions conducted by your Implementation Manager will build on the knowledge gained so far and will focus on university specific processes, configuration and requirements.; ; Regular working sessions will be scheduled based on the availability of university resources. The working sessions for Phase 3 will involve walking through the end to end workflows and business processes which have been configured specifically for the Institution. These working sessions will be conducted remotely via video link or onsite as agreed. Remote sessions offer the advantage of supporting remote staff, recording of the session, and future reference for potential new staff.; ; During these working sessions, Symplicity will update and refine the configuration based on feedback during these sessions.; ; At completion of Phase 3, customers are prepared and ready for go-live.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: UniHub provides download tools for key modules where data can easily be downloaded to CSV format. All system reports provide a CVS and PNG download function. Data can also be extracted through the use of custom reports and the CareerHub API
• End-of-contract process: Customers can extract their data using the in-built reporting tool. Alternatively, they can request a complete copy of their database in an SQL format, this would entail an extra charge that would be bound to scoping by the Symplicity professional services team. Clients may also request a document dump of all user-uploaded files for an extra charge as well. Once the customer has retrieved any data from the software the instance will be deleted and the data will also be deleted (unless subject to any legal requirement to maintain data, securely archived, for any period of time).
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Symplicity Solutions are web-based and mobile responsive in their design therefore can be accessed and used on mobile devices.; ; All standard functionality is available to use on the desktop is available on mobile devices. The interface is fully mobile responsive meaning that it will be resized to fit the device that is being used.; ; On smaller devices such as smart phones, the left-hand menu items will become ‘hidden’ to make room for the main area of the screen, however it can be accessed by using a button to make it appear
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: Symplicity solutions are delivered through a secure, web-based service interface accessible via a standard browser with no local installation required. The interface supports role-based access, ensuring users see features and data appropriate to their permissions. It provides structured navigation, dashboards, and configurable workflows to support administrative and end-user tasks. Administrators can manage forms, permissions, communications, and reporting through configuration rather than custom code. The service interface supports integrations via secure APIs and standard protocols, including SSO. It also includes audit logging and system messaging, and is developed in line with accessibility best practices.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Symplicity incorporates accessibility testing into the design, development, and quality assurance of its web-based features, including web chat functionality where applicable. As part of this approach, Symplicity evaluates web chat components using commonly used assistive technologies to help ensure usability for individuals with disabilities. This includes testing with screen readers such as NVDA, JAWS, and VoiceOver, as well as keyboard-only navigation to confirm that users can access, initiate, and interact with web chat features without relying on a mouse.; ; Testing focuses on key accessibility considerations, including logical focus order, visible focus indicators, meaningful labels and instructions, appropriate ARIA roles, and clear status or error messaging. Browser accessibility tools and automated testing solutions may also be used to identify potential issues, which are then reviewed alongside manual testing results.; ; Where feasible, Symplicity incorporates feedback informed by real-world assistive technology usage patterns through internal testing, customer feedback, and usability reviews. Any accessibility issues identified are documented, prioritised, and addressed within regular development and remediation cycles. Accessibility testing is ongoing and is repeated when web chat functionality is enhanced or updated, supporting continued alignment with recognised standards such as WCAG 2.2 AA.
• API: Yes
• What users can and can't do using the API: Symplicity solutions come with a range of REST APIs as a supported integration layer designed to connect the platform to other software solutions used on campus.; ; The following API services are available with Symplicity:; ; • Student: retrieval of information on an individual student or list all students. It also allows you to create new students and update existing students.; ; • Course: retrieval of information on an individual emergency contact.; ; • Student Schedule: retrieval of information on an individual or list of courses.; ; • Faculty: retrieval of information of a list of faculties and faculty staff members; ; Trained super users will have the tools required to set up APIs without interaction from Symplicity, we provide detailed technical information at the following link: https://www.symplicity.com/developer/accommodate; ; Where our customers do not have the technical skills to set up the API services, we offer consultancy services to do this work on their behalf. This would be scoped with the customer and an additional cost would apply.; ; The only limitation is where other systems may not be open to extracting data.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisable items are as follows:; ; Appointment types; ; Event types (workshops, seminars, careers fair etc) with a customisable email template, icon and banner; ; Email templates with header and signature; ; Newsletter template and its frequency and time sending; ; Online forms for data collection; ; Workflow for automation and creating a process/program (employability award, career readiness, cv check, internship/placement process/progress etc); ; User groups and permissions; ; Categories and fields (Education status, domicile, ethnicity, date of birth, type of work, industry etc); ; Resources (upload documents, create information pages with HTML, add links, FAQs); ; Reports; ; Tags/labels; ; Domain (URL), email addresses, name of the system & branding; ; Authentications (SAML, LDAP, CAS and default logins); ; Some items can be customised on the interface via settings, others are set by the support team. The support team will guide and can make suggestions if needed.

Scaling

• Independence of resources: Symplicity utilises Amazon Web Services (AWS) for our hosting and storage needs to ensure there is adequate capability to handle our entire user base. Each of our customers are logically separated and have their own database instances, this allows them to scale their operations as required and will ensures there will be no disruption from other institutions

Analytics

• Service usage metrics: Yes
• Metrics types: The Reporting Engine will report on any data to include default and custom field information, which includes usage information such as logins, user actions, or any other system changes. Managers can print reports or save them as an excel spreadsheet. Reports can be regenerated multiple times and can also be scheduled to automatically run. Additionally, the solution provides an event log to track all user actions.
• Reporting types: API access
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: There is a download tool in Search (students, employers, jobs, events) and Reports (standard & custom reports, form submission reports) where customers can download selected fields such as name, Id, email address and so on.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Txt
  • Pdf
  • Excel
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Txt
  • Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The hosted software is accessible 24/7, with a 99.9% target uptime. 99.9% means that for 99.9% of the time during any calendar month, service shall be available. Unavailability is a condition in which customer’s users are unable to access the application. Unavailability does not include network availability due to: i) scheduled maintenance ii) inability of client to connect due to internet or telecommunication problems outside of the control of Symplicity iii) Any third-party applications or integrations, or customisations client has requested.
• Approach to resilience: Symplicity utilises AWS for our hosting and storage needs. The Symplicity Virtual Private Clouds within the AWS infrastructure is designed for resilience and follow the AWS well-architected framework recommendations.
• Outage reporting: Symplicity has a public dashboard, which can be seen by visiting: https://www.symptatus.com. Additionally, in the event there were to be a serious outage, Symplicity would send email alerts to primary contacts of the account.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Users need to be created by the support team or existing users for the management interface. Each user is required to have a ‘role’ with permissions allocated. If a user does not have a permission to view, create, edit or delete a certain item (I.e. job, event, appointment) then they will not have an option to access at a component/module level.; Level of access can be defined and set by the licence owners and the support/implementation team work with the customers to set it up at first.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: At Symplicity, protecting our customers' data is an integral part of our trust and promotion in our organisation. We have a team of dedicated security professionals, working in partnership with all Symplicity employees, that have taken extensive steps to implement best practices and identify and mitigate risks on an ongoing basis. Ethics are at the core of Symplicity's Information Security Policies and Procedures and define how we operate as a company.; ; Symplicity has a dedicated information security team consisting of a full-time dedicated Information Security Officer (ISO) and a Security Specialist who works with the VP of Technology, the various Directors of Engineering, Design, and Infrastructure, as well as the IT team and the General Counsel’s Office, and who are responsible for the management of information security throughout the organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Proposed changes are input into an Issue Tracking System, where they are tracked through their lifetime. The Product Team prioritises and develops detailed requirements. The Technical team designs solutions and presents options and costs. Once approved, the change is inserted into the Product Roadmap.; ; During implementation, independent code review and QA testing is performed on every change promoted through separate development, test, production environments. Once approved, changes are made available to customers. The stages of Solution Design, Code Review, Automated and Manual Testing, and Change Control safeguard quality and security of all changes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Symplicity utilises the Qualys Cloud Platform to perform vulnerability management, benefiting from Qualys' large, up-to-date database of vulnerabilities (CVE’s). Symplicity can perform security assessments or penetration tests against our AWS infrastructure without prior approval from AWS.; Physical Penetration Testing is not applicable because AWS handles physical security. Symplicity does not perform Social Engineering Tests as part of our penetration testing strategy.; ; Reported vulnerabilities will be verified and addressed as follows:; • Critical – Responded to Immediately, remediated within 15 days; • High – Within 30 days; • Medium & Accepted Low – Within 90 days
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: AWS provides Symplicity with several tools that aid us in the identification of potential compromises. Additionally, Symplicity uses the Qualys Cloud Platform for protective monitoring. Symplicity responds immediately to incidents according to the Symplicity Security Incident Response Plan.
• Incident management type: Supplier-defined controls
• Incident management approach: Symplicity has a Security Incident Response Plan that is used for all incidents. Users report incidents by calling the Symplicity Help Desk, calling their Client Manager, or by submitting an issue through the online Symplicity Help Centre. If applicable, Symplicity provides reports via email or public release.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 9%
• Between £500,001 and £1,000,000: 12%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Prescient Security LLC
• ISO/IEC 27001 accreditation date: Thursday 6 November 2025
• What the ISO/IEC 27001 doesn’t cover: None. This service is fully within the scope of our ISO/IEC 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Monday 10 December 2018
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None. This service is fully within the scope of our CSA STAR certification.
• PCI certification: Yes
• Who accredited the PCI DSS certification: Qualys
• PCI DSS accreditation date: Wednesday 21 January 2026
• What the PCI DSS doesn’t cover: None. This service is fully within the scope of our PCI DSS certification.
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jfleming@symplicity.com. Tell them what format you need. It will help if you say what assistive technology you use.