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FUSIONAIX TECHNOLOGIES LTD

fusionAIx Microsoft Dynamics 365 and Power Platform Managed Services/Product support

fusionAIx's Microsoft Dynamics 365 and Power Platform managed service runs your applications by providing support up to 24*7*365 and help to reduce the cost of maintaining and enhancing applications by using proven support models

Features

  • Flexible support models - Onsite, Offshore and Hybrid
  • Level 1-4 support service with agreed SLAs
  • Health monitoring of application and infrastructure
  • Release management and governance
  • Regression, Functional and User Testing Services
  • Technical debt remediation

Benefits

  • Fusion development cost reduction
  • Digitally transform and modernize business applications and processes
  • Improvements in performance, usability, management, analytics and security
  • Help to reduce both costs and time spent on maintenance
  • Migration from Other low code tools to Power Platform
  • Using AI Gen AI like GPT with Azure Open AI

Pricing

£200 to £1,150 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@fusionaix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 1 5 0 2 6 6 5 5 8 1 2 7 8 3

Contact

FUSIONAIX TECHNOLOGIES LTD Ravi Padwal
Telephone: 07424685945
Email: contact@fusionaix.com

Planning

Planning service
Yes
How the planning service works
FusionAIx provides end-to-end services spanning 4 phases - Discovery, Implementation, Warranty and support. Outcome of discovery is architecture design alignment, backlog ready for the first 2 Sprints and infra setup. Implementation phase involves delivery of backlog items in an iterative milestone-based mode in 2/3 week Sprints. The outcome of Implementation phase is an agreed scope of work. Warranty will be provided for 4 weeks and Support will be provided based on an agreed support agreement.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Azure Cloud
  • DevOps
  • MS SharePoint
  • Microsoft Solutions and MS Azure
  • Microsoft Dataverse

Training

Training service provided
Yes
How the training service works
FusionAIx has MVPs of Power Platform and Dynamics who are authorized to run trainings on Key topics like Governance, fusion devlopment, App in Day, Advance Admin, Copilot Studio and AI. Our training plans are not only precise but ensure real hands on experience
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Power Apps
  • Microsoft Power Automate
  • Copilot Studio
  • Dynamics CRM
  • Azure Open AI

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
FusionAIx team has extensive experience in cloud setup migration services. Capacity planning is done on the basis of detailed analysis of non-functional requirements with the gap analysis of baseline and To-Be environments. Design alignment and considerations will be outlined for deploying an application to the new environment. Implementation of the new design is carried along with data migration. Automation scripts are used for migration if required.

fusionAIx also has good knowledge on all Low code tools hence we can guide you best if customer wants to migrate from a legacy or other platforms to dynamics or power platform to scale their security while reducing the overall cost
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Azure
  • AWS

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
FusionAIx's Quality Assurance (QA) services include both automation and manual testing. Our services include a detailed test strategy plan and execution outlining planning, scripting and execution. fusionAIx offers both functional and non-functional testing along with automation testing using Selenium, Tosca and other frameworks.

Security testing

Security services
Yes
Security services type
  • Security design
  • Security testing
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
FusionAIx's Managed Services G-Cloud 14 support services include Level 1-4 support 24*7 for 365 days. Additionally, fusionAIx offers, release management, platform upgrades and the ability to delivery change requests and projects

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 Business day
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Support levels are dependent on the service contract that is mutually agreed upon by both parties.

Level 1 - first point of contact for the customer to resolve basic issues and periodic health monitoring
Level 2 - to deal with more in-depth issues that prevent users from performing their tasks
level 3 - to deal with crisis issues with potentially serious consequences and also involves minor application enhancements

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Tackling economic inequality
  • Equal opportunity

Tackling economic inequality

fusionAIx believes in economic equality and work towards reducing the gap in employment opportunities across different sections of the society. fusionAIx works with new businesses and aims to provide new employment opportunities.

Equal opportunity

fusionAIx provides an inclusive atmosphere where every individual gets equal opportunity to perform, get hired and progress. fusionAIx provides equal job opportunities and fairness for employees and job applicants and encourages people with different ages, religions, ethnicities, people with disabilities, and both men and women.

Pricing

Price
£200 to £1,150 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@fusionaix.com. Tell them what format you need. It will help if you say what assistive technology you use.