INTEGRITY360 LIMITED

Netskope - Web and Cloud Security

Cloud security platform designed to protect data and ensure security across cloud services and applications including Microsoft O365 or Zoom. It offers a range of features including real-time data and threat protection, data loss prevention (DLP), cloud access security broker (CASB) capabilities, and secure web gateway (SWG) functionality

Features

• Cloud security and visibility
• Secure Remote Access using Zero Trust
• Compliance and Governance
• Data and Threat Protection
• Cloud Security Posture Management
• Cloud Access Security Broker
• Secure Web Gateway
• User and Entity Behaviour Analytics
• Adaptive Data Access Control

Benefits

• Reduced Security Risks
• Lower total cost of ownership & faster time to value
• Reduced complexity
• Unparalleled visibility into cloud readiness and security posture
• Enforce granular data loss protection policies across all M365 apps
• Advanced Data and Threat Detection Using AI/ML
• Cloud App and Data Protection for unmanaged devices
• Protects data in any SaaS, IaaS from loss & exposure
• Advanced Real-Time malware protection for web and cloud traffic

£8.10 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

915184240488477

Contact

Paul Momirovski
+44 20 3397 3414
bidreviewboard@integrity360.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Netskope provides an open architecture with plug-ins for 30+ partners. A validated solution in the Microsoft 365 Networking Partner Program and supports the Networking Connectivity Principles for M365. As your organization adopts Microsoft Cloud, Netskope can deliver protection to your users and data based upon the principles of Zero Trust.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements:
  • Windows,
  • MacOS

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Dependent on support package
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Basic- Business Hours; Premium/Premium Plus 24/7x365
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Installation guides via website or paid for professional services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Administrators will need to email Privacy@netskope.com where all the details needed to complete the process shall the given. Details of the complete process are available upon request.
• End-of-contract process: When a customer contract expires and is not renewed or at POC completion, processes are in place to ensure full and proper data migration and secure deletion of customer data. A full and complete data removal process including backups are rotated out after 30 days from contract termination

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Differences between the mobile and desktop service; Netskope mobile client extends Netskope security protection to mobile devices and harmonizes security controls between desktop and mobile environments. With the Netskope mobile client, customers can access a range of Netskope security services, including Cloud Access Security Broker (CASB), Data Loss Prevention (DLP), Secure Web Gateway (SWG),
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: The Netskope user interface (UI) and dashboards provide administrative controls for account management and traffic steering, visibility into network activities, and analytics to help you define policies to protect your enterprise from security violations. The following sections explain how to use the primary pages of the Netskope UI.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Netskope's UI is partially compatible with Accessibility standards and is actively working on the accessibility requirements to be compliant with WCAG 2.1 in 2024
• API: Yes
• What users can and can't do using the API: Netskope provides REST APIs to the Netskope console to allow data requests such as events, alarms, and reports. API documentation is available through the "help" section of the Netskope console
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Netskope Administrators can customise the following: Web categories, DLP Profiles, User alerts & notifications, User attributes, Netskope UI Customised Dashboards, Customised Reports and more, See documentation for a full list of available customisations.

Scaling

• Independence of resources: Netskope sits on dedicated cloud infrastructure scaled appropriately to each customers requirements. One or more tenants can be provisioned across several points of presence spread between different geographical locations for availability.

Analytics

• Service usage metrics: Yes
• Metrics types: Netskope provides organizations with a 360° view of their cloud risk posture covering applications, users, and data within the Netskope UI. It provides security operations teams with the ability to quickly measure and analyze their organization’s cloud and web use. For example, you can monitor the traffic speeds from your Netskope tenant and identify latency issues using real-user traffic monitoring and analysis.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Netskope

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Administrators can schedule and export custom reports, as well as leverage the Netskope API to access additional data and metrics.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability target is 99.9% or above. SLAs and related support terms including credits are available at https://www.netskope.com/support-terms
• Approach to resilience: Netskope operates a highly redundant distributed cloud platform with auto-failover. Netskope operates its platform on private cloud infrastructure that is not reliant on the public cloud.
• Outage reporting: Service outages are communicated through the Netskope customer support portal. Customers can sign up for automated email alerts and visit https://trust.netskope.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All logical access including remote access to the Netskope production platform and networking devices requires unique individual user accounts and are controlled using secured VPN and bastion hosts enabled with multi-factor authentication through a federated identity management system.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CoalFire Cert Inc
• ISO/IEC 27001 accreditation date: 15/11/2023
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2013 is limited to the security management system (ISMS) supporting the documented policies, procedures and controls implemented at the organisations worldwide corporate headquarters and supplemented by the locations listed with the certificate, in accordance with the Statement of Applicability, and aligned with ISO/IEC 27018:2019. The ISMS preserves the confidentiality, integrity, and availability (CIA), and privacy information assets for the Netskope Cloud Security Services Platform. The department scope includes Netskope's human resources, information security, information technology, infrastructure operations, engineering, and corporate information technology teams affecting the ISMS.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 25/11/2023
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: The scope of the ISO/IEC 27001:2013 is limited to the security management system (ISMS) supporting the documented policies, procedures and controls implemented at the organisations worldwide corporate headquarters and supplemented by the locations listed with the certificate, in accordance with the Statement of Applicability, and aligned with ISO/IEC 27018:2019. The ISMS preserves the confidentiality, integrity, and availability (CIA), and privacy information assets for the Netskope Cloud Security Services Platform. The department scope includes Netskope's human resources, information security, information technology, infrastructure operations, engineering, and corporate information technology teams affecting the ISMS
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • AICPA SOC 2 Type 2
  • ISO 27001:2013 / ISO 27017:2015 / ISO 27018:2019
  • TRUSTe Privacy Certification
  • Cloud Computing Compliance Controls Catalog (C5)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Netskope have a documented set of Information Security policies that are sponsored and approved by senior management; published and available to all employees on an internal intranet page; and required to be read and acknowledged on hire and at least annually as part of the Netskope Security Awareness program. Netskope's Information Security Policies are in alignment with the AICPA Security, Availability and Confidentiality trust principles, ISO 27001, ISO 27018, and CSA STAR certifications. Netskope SOC 2 and SOC 3 reports provide additional details on the specific control activities executed by Netskope.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to the production system are controlled through Netskope’s change management process. The process includes steps for originating a change request, capturing test results, and capturing the results of implementing the change request. Each of these steps must be reviewed and approved by management. All change requests are tracked in Netskope’s change request tracking system.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Netskope additionally performs network perimeter, internal, and application security vulnerability scans and testing on a continuous basis using industry-recognized tools and processes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Netskope maintains a comprehensive set of network and application security controls, including perimeter routers and firewalls enabled with ACLs, DDoS protection, certificate-based authentication, and logging/monitoring controls to limit and monitor inbound network traffic. The internal network is also segmented into zoned VLANs and DMZs to limit external access to only authorized systems. Netskope uses various internal and external monitoring systems to identify and alert for any unusual, suspicious, or malicious activities
• Incident management type: Supplier-defined controls
• Incident management approach: Netskope has developed and implemented an incident response plan that includes standardized notification and communications processes. The plan is reviewed as a part of the SOC 2 audit. Incidents are reviewed as identified and escalated into the incident response process on confirmed incidents or breaches.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Netskope keeps up to date with the latest environmental impacts and requirements. We are in the process of defining reduction targets to submit to the Science Based Target Initiative. Through this process, we would welcome any and all collaboration to work together toward a more climate friendly future. ; Netskope is committed to:; ● Compliance with relevant environmental legislation, regulations, and other requirements to meet customer and community needs and expectations; ● Promoting the prevention of pollution; ● Continual improvement of our environmental management system; ; Netskope has developed an internal environmental policy with ambitious targets, employee training and an environmental management handbook, environmental sustainability is something we will continue to prioritize. These goals also support our long-term vision for continuous innovation, growth and efficiency, in being a steward of the resources we have, and the community around us.; ; We promote environmental and sustainability best practices, and run recurring improvement checks of our environmental management systems. Whenever possible, we use well known, reliable, and best-in-class data center hosting providers who are LEED certified for green data center standards. We also use our corporate communication channels to educate about the impacts of climate change, and focus on climate friendly strategies when relevant. ; ; Netskope has recently completed a carbon audit on our Scopes 1, 2, and 3 emissions, and we are in the process of building reduction targets based on those emissions with the intent to be carbon neutral and net zero in the future. Netskope intends to commit to the Science Based Targets initiative (SBTi), wherein we will submit sustainability data ongoing in partnership to work toward an accountable net zero target. Please see https://www.netskope.com/company/corporate-social-responsibility for details on our Corporate Social Responsibilities, as well as the attached Environmental Policy for additional details on how we are taking environmental concerns into our daily practices.

Pricing

• Price: £8.10 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.