EXACTLY TECH LTD

Exactly Property Services Business Transformation

Exactly provides expert support to social housing, property management organisations and repairs and maintenance contractors to design, develop and implement integrated end-to-end digital services between residents and the repairs provider (DLO or contractor). Covers project management, implementation and ongoing support for any housing repairs and maintenance cloud based system.

Features

• "Exactly" the "Tech" you want, need and asked for!
• Assessment of solution options against business, asset and ICT strategies.
• Lean process reviews through engaging users, residents and contractors.
• System design and integration using multiple systems, application, services.
• System configuration to match to-be processes with integration into websites.
• Data migration strategy from legacy systems. Data cleansing.
• User, system, integration and security testing.
• User, Champions and SysAdmin training (with supporting documentation).
• Programme and project management. Assist client and suppliers
• Go-live assessment, support and post go-live support. Contingency planning.

Benefits

• Improved customer experience and resident satisfaction.
• System and vendor neutral integration.
• Improved repairs diagnostic accuracy (with Artificial Intelligence / Chatbot options).
• Residents able to choose, amend or cancel appointments.
• Real-time update of repairs request including estimated arrival time.
• Customer Engagement Platform for service management and satisfaction measurement.
• Mobile, portal and smart-phone device options.
• Experienced, knowledgeable and skilled is utilising contractor systems.
• Contractor mobilisation, new system, innovation & improvement and project rescue.
• Respectful partnership working between housing providers, vendors and suppliers.

£975 to £1,250 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Richard.Libby@Exactly.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

915340258530247

Contact

Richard Libby
07376 782551
Richard.Libby@Exactly.tech

Planning

• Planning service: Yes
• How the planning service works: Exactly will ensure the proposed solution is suitable for all stakeholders taking cognisance of their business plans, asset management strategies, contractual ethos and ICT system architecture / integration policy.; ; Typically, the planning and discovery phase would include:; - Review of business case and project objectives; - Joint discovery workshops with client, vendors and contractors; - Vendor system demonstrations; - User and customer surveys and research; - Readiness assessment – focus on main risks; - Agree project approach – default Agile; - Digital / Project Roadmap; - Resource management planning; - Solution scope definition and requirements; - Develop some proof of concepts or working models; - Set-up of project board or alternative project governance arrangements
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Exactly will provide a training solution as part of an agreed communications plan and implementation plan.; Training for users will commence at the start of the project with vision, demonstration and awareness communications. We would recommend to appointment of subject-area experts and Champions who can deliver training in partnership with Exactly trainers so that they can provide ongoing support in the workplace environment.; Remedial, new starter and floor walking (user) activities are provided in a post go-live environment to ensure that the service experience we provide is delivered to a high standard. ; Training is typically organised in functional groups of users, for example system administrators, contact-centre staff, surveyors, planners. Training will utilise multi-media materials including online documentation, videos and e-learning.; We would expect client organisations to be reasonable for event planning, administration, logistics and training environment including event ICT equipment.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This service includes set-up and migration activities. This includes a data migration strategy with an agreed plan for data cleansing.; We have experience of set-up and integration of all marketplace products (cloud and on-premise including MS Dynamics 365) used by housing providers and repairs contractors.; We will identify the requirements for this phase during planning and agree a detailed cut-over plan within project governance framework, involving all stakeholders. ; We will support post go-live configuration changes (snagging) for up to three months.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Exactly.Tech will encourage to formation of an all-stakeholder project governance board with agreed protocols for quality assurance and sign-off. This includes risk assessment, ITIL management and PRINCE2 or Agile methodologies as led by the client organisation.; ; We will provide full quality assurance and performance testing or support existing ICT Technical Teams as agreed. Testing regimes include functional, performance, stress, security and vulnerabilities testing.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Exactly will provide second-line support to in-house Service Desk and Application Support Teams within ITIL framework best practice protocols.; During implementation we will handover support to the in-house support teams, providing relevant documentation and training. We will continue to provide onsite support for up to three months whilst users familiarise themselves with process and system routines.; Longer-term support is provided by Exactly through virtual Service Desk, accessible by email and telephone. We will respond to service critical issues within two hours and provide an initial assessment within four hours. Non-critical issues will be assessed within 24 hours with a planned date for resolution communicated back to client.; We will maintain good relations with in-house service and support managers with informal monthly reviews. We will contribute to knowledge base articles upon request.

Service scope

• Service constraints: Support is available between 09:00 and 17:00 Monday to Friday (excluding bank holidays). Support calls can be via telephone or email.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is available between 09:00 and 17:00 Monday to Friday (excluding bank holidays). Support calls can be via telephone or email.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We will respond to service critical issues within two hours and provide an initial assessment within four hours. Non-critical issues will be assessed within 24 hours with a planned date for resolution communicated back to client.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Business transformation by Exactly can demonstrate significant social value in combating climate change by guiding organisations towards more sustainable practices:; 1. Strategic Reorientation: Helping businesses integrate sustainability into their core strategies, such as shifting to low-carbon models and adopting renewable energy.; 2. Operational Efficiency: Analysing and redesigning processes to increase resource efficiency, reduce waste, and lower emissions. Techniques include optimising logistics and enhancing energy management.; 3. Technology Adoption: Encouraging the use of advanced technologies like AI and IoT to reduce environmental impacts through improved operational efficiencies and predictive maintenance.; 4. Employee Engagement: Developing training and engagement strategies to foster a sustainability-focused culture, empowering employees to actively participate in environmental goals.; 5. Regulatory Compliance: Assisting in navigating environmental regulations and enhancing sustainability reporting to improve transparency and corporate responsibility.; These strategies not only help mitigate climate impact but also strengthen the consultancies' value to clients and the broader community.

Pricing

• Price: £975 to £1,250 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Richard.Libby@Exactly.tech. Tell them what format you need. It will help if you say what assistive technology you use.