Softcat Limited

Druva Data Resiliency Cloud - Endpoints and SaaS Applications

Druva provides a flexible, comprehensive platform to centrally-protect and govern business-critical data across endpoints, and multiple SaaS applications. Built in the cloud, Druva makes it easy to discover, protect, and govern your SaaS data, even if it is complex, distributed, and fluid.

Features

• Cloud-to-cloud backup and recovery.
• Legal hold, eDiscovery, and forensics investigations.
• Granular and role-based access control.
• Unlimited data retention and restore.
• Multi-geo support with AWS storage regions.
• Air-gap your environment from threats with immutable backups
• Eliminate hardware, infrastructure, and storage

Benefits

• Zero-trust security architecture
• Immutable, air-gapped backups
• Global source-side, inline deduplication
• Incremental forever backup model
• Unlimited restores (no cloud egress charges)
• Cloud-based centralized management
• Role based access control (RBAC)
• Multi-Factor authentication (MFA)
• Unusual data activity and user access insights
• Federated Search across all users and all devices

£3.40 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

915366321356362

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The Service is cloud based and constraints are likely to be end user specific. The only key restraint is this service only holds backup data in AWS clouds.
• System requirements: Normal levels of access to user data

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Business critical offered as standard with priority of response set by customer. Critical having 1 hour initial, high 2 hours, medium 4 hours and low 8 hours. We offer premium support (at a cost) with critical being 30 mins, high 1 hour, medium 2 hours, and low 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Business critical offered as standard with priority of response set by customer. Critical having 1 hour initial, high 2 hours, medium 4 hours and low 8 hours. We offer premium support (at a cost) with critical being 30 mins, high 1 hour, medium 2 hours, and low 4 hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Druva operates a knowledge base portal for help and configuration documentation as well as free online learning videos to assist with service training.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users can extract data manually from within the system at any time. An bulk export service is available at an additional cost. Upon termination of the contract, data is transferred back to the client over a secure channel (TLS 1.2) or other storage medium of their choice.
• End-of-contract process: Customer will have 30 days to retrieve their data after termination of services. If you wish to retrieve data more than 30 days after termination, customer will be charged the current price for every additional storage day. Data will be returned either via direct transfer, where we will export Customer Data into Customer’s AWS account under the selected S3 bucket; or a portable physical media provided by Customer (i.e. SATA, USB connected media or AWS Snowball).

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: There is a GUI Portal that allows users to access all aspects of the backup service.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: We have both Events and Actionalble APIs; ; Please see following link to see documentation outlining all requirements:; https://developer.druva.com/reference
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: The service is cloud provisioned and right sized for each individual organisations workload demands. The right sizing of the cloud environment ensure performance demands are comfortably meet. The service is scalable using Amazon AWS Compute and Storage for all Servers, allowing it to use further resources as and when necessary. No further customer investment in additional technologies is necessary to ensure scalability of the service- this is included in the service per user cost.

Analytics

• Service usage metrics: Yes
• Metrics types: Service availability, ; deduplication rates, ; successful backups, ; successful restores, ; Active users, ; license allocation, ; growth rates.; Not limited to the above and many more available
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Druva Data Resiliency Cloud

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Once the data arrives in the Druva Cloud Platform, it’s immediately encrypted using an AES 256-bit encryption key that is unique to, and completely controlled by that customer. Druva does not have access to customer backup data; each customer has their own unique key to access their backup data. This gives not only logical separation from the Druva control plane but also prevents data leakage in the cloud for data at rest.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can extract data manually from within the system at any time. An bulk export service is available at an additional cost.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Data at rest (DARE) in the storage environment is protected by AES 256 Bit encryption.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data at rest with AES-256 & data in motion with TLS 1.2

Availability and resilience

• Guaranteed availability: We provide an SLA of 99.5% uptime and 99.99999% Customer Data durability.
• Approach to resilience: AWS Multi-way redundancy: The cloud instance for the customer is always replicated between 3 physically different data centres as part of the Amazon AWS availability zone feature. In the case of access being not available from 1 datacentre, the customers instance will be instantly available from 1 of the 2 further datacentres.
• Outage reporting: Outages of the system availability or the storage component are communicated to all assigned administrators within a cloud instance via email as well as via the Support Portal. An online dashboard also reports instance of global outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Other
• Other user authentication: -Centralized Authentication for User Access. ; -Authentication for Data Restore Requests: an additional mechanism can be enacted that will force a user to authenticate against the Druva system directly when choosing to restore data.; -Druva supports a full featured (RBAC) Role Based Access Control - model to implement the principle of least privilege and restrict unauthorized access.
• Access restrictions in management interfaces and support channels: Users and management are separated and controlled with separate authentication portals. RBAC is also used to determine a users level of system access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman LLP
• ISO/IEC 27001 accreditation date: 28/09/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 17/02/2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISAE 3000 Type II Audits
  • Safe Harbor Certifications
  • HIPAA-Compliant Protected Health Information

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: We undergo an annual ISO 27001, SOC 2 Type 2 and HIPAA audit. Please review audit reports at security.druva.com
• Information security policies and processes: Druva's security program is based on NIST 800-53, documented policies can be found at security.druva.com

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Druva’s Configuration Management Policy outlines procedures for change and patch management, ensuring up-to-date patches and security updates. Changes to the application and database are initiated via a Change Request in a ticketing system and approved according to the Cloud Operations Guide. The change implementer is given access to the production server for deployment upon approval from the Cloud Operations Head. Separate environments exist for development, testing, and production. Changes are tested in a non-production environment by the Cloud Operations team before deployment.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability Management for the Druva Cloud Service is done as follows: Critical Vulnerabilities are patched in 14 days or less. High Vulnerabilities are patched in 30 days or less. Medium Vulnerabilities are patched in 90 days or less. Low Vulnerabilities are patched in 180 days or less.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Druva has logging systems and log reviews to detect security issues including loss, misuse, or unauthorized access to Customer Data. This includes developing a baseline of expected activity within the Cloud Services; logging to detect activity exceeding baseline thresholds. Logs are regularly reviewed by Druva, either manually or using log parsing tools. Logs will be retained for a minimum of six (6) months and protected from unauthorized access, modification, and accidental or deliberate destruction. Customers that wish to retain audit trails beyond this period can do so through our events API and ingest the logs into their own SIEM system.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Druva has a documented Incident Response Plan that includes steps to respond to security incidents including identification, investigation, response, mitigation, customer notification, and root cause analysis.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £3.40 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 Day free Trial - Fully functioning
• Link to free trial: Contact Softcat for more information

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.