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Ultima Business Solutions Ltd

Ultima Workspace Advisory Service

Ultima’s Workspace Advisory Services provide a flexible process-driven framework that addresses the complexities of evaluating, rationalising, optimising and transforming your End User Computing environment. It compares the Current and Target Operating Models, before performing a gap analysis in order to generate a business strategy.

Features

  • Delivered by our certified Modern Workspace Architects and Consultants
  • Straightforward four stage process - Analyse, Review, Define and Present
  • Guiding principles workshop, to understand current / new EUC philosophy
  • Comprehensive maturity assessment of the Current Operating Model
  • Determine what capabilities you need as an organisation
  • Perform a gap analysis between Current and Target Operating Model
  • Structured technical workshops to select solutions, licensing and support
  • Define new EUC strategy including, challenges, timeline and TCO
  • Present the strategy report back to you and host Q&A

Benefits

  • Advance long-term strategic objectives with a well-defined, measurable roadmap
  • Pinpoints inefficiencies and identifies opportunities for improvement
  • Provides innovation and creative solutions, while ensuring enterprise-wide coherence
  • Addresses complexities of evaluating, rationalising and right-sizing your EUC environment
  • Comprehensive roadmap designed to reduce TCO and improve employee experience
  • Facilitate the alignment of financial, business, end-user and IT objectives
  • Empower users with the ability to work how they want
  • Focussed on enhancing end user experience to maximise productivity

Pricing

£335 to £1,450 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 1 5 3 9 6 1 9 0 3 5 5 4 2 4

Contact

Ultima Business Solutions Ltd Ultima Bid Office
Telephone: +44333 0158000
Email: publicsectorbids@ultima.com

Planning

Planning service
Yes
How the planning service works
The Workspace Advisory Service seeks to assist customers in moving from their Current Operating Model (COM) to a new Target Operating Model (TOM) through a proven four-stage methodology. The aim of this engagement is to assist organisations in implementing strategic solutions across the entire End User Computing (EUC) stack, realising both cost efficiencies through the consolidation of solutions, and real business benefit, brought about through the introduction of modern technologies around management, security, mobility and productivity. We provide a flexible process-driven framework that addresses the complexities of evaluating, rationalising, optimising, or transforming your EUC environment, focusing on platform and workspace, applications and data, identity and access management, mobility management and productivity tools.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
As as result of the Workspace Advisory Service, a new EUC strategy is produced which includes recommendations around the migraton to a replacement platform. Depending on the customer's existing environment and stated business goals, the new EUC stack may include cloud-based services (e.g. SaaS based products such as Microsoft Office 365 and Intune), which Ultima can then assist in delivering as part of a separate engagement.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Accountability for our relationship with you lies with Ultima’s Executive Sponsor for the proposed solution or service, together with your Account Manager and where applicable, a designated Service Delivery Manager. These individuals are responsible for providing strategic governance, working closely with your Project Board or Executive team to ensure that the relationship between our two organisations remains strong, the service continues to be fit for purpose and the governance model we adopt is delivering value.

Our traditional eight stage project methodology combines real world experience, alongside appropriate elements of PRINCE2, ITIL and vendor best practice. The scope, stages, governance activities and deliverables will vary between engagements and shall be confirmed within the Statement of Works. For Advisory Services projects, a more streamlined four stage approach is taken, following an Analyse, Review, Define and Present path, with appropriate deliverables across each stage.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support service
No

Service scope

Service constraints
N/A

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
As a consultancy-based engagement, there are no SLAs applicable to this particular service. In order to ensure that key deliverables and specific business outcomes are met, Ultima will draw up a Statement of Works with Client stakeholders, and deliver the project or service in line with a defined plan or schedule of activities, and our performance will be measured accordingly.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Citrix, VMWare, Check Point, Cisco, HPE, HP, Lenovo, Dell

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register
ISO/IEC 27001 accreditation date
23/08/2021
What the ISO/IEC 27001 doesn’t cover
The certificate covers all areas relevant to this service.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

Fighting climate change

Fighting climate change

Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to a cause, green consultancy, or activities in the local area. However, at a broader level Ultima will deliver wider benefits. Our services are carried out remotely, wherever possible, reducing carbon emissions. Public transport will be encouraged for any mandatory travel. This ensures that customers working with us will have low supply chain carbon emissions. The services provided will also enable our customers to reduce their carbon emissions. For example, reduction of hardware and datacentre reliance through hosting and management. Resources used will be maximised through replicated use, reducing overall impact on the environment. Additionally, for every new member of staff hired, Ultima will plant one tree to offset their carbon footprint. Therefore, through working with Ultima, customers are reducing carbon emissions through a greener supply chain, and through reduction of their own infrastructure.

Covid-19 recovery

Covid-19 recovery

Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to CV/interview training, work placement targets, or retraining. However, at a broader level Ultima will deliver wider benefits. Working with Ultima will enable cloud services, and therefore, flexibility to effective and reliable remote working for customers. Therefore, those most vulnerable will have better access to IT services and allow efficient social distancing. Furthermore, Ultima is committed to the mental health of those working with us. Support will be offered to anyone working on each customer contract.

Tackling economic inequality

Tackling economic inequality

Specific targets will be agreed with each customer at contract commencement, such as percentage of SME supply chain, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. By working with Ultima, customers will be spending with an organisation with the flexibility to work directly with SMEs, and can offer this as a choice. Ultima work with SMEs as part of the supply chain. Therefore, customers are supporting SMEs through working with Ultima.

Equal opportunity

Equal opportunity

Specific targets will be agreed with each customer at contract commencement, such as targeted training, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. Ultima are committed to ending modern slavery. This is demonstrated through the actions outlined in the modern slavery statement. Therefore, by working with Ultima, customers are actively reducing risks associated to modern slavery via their supply chain.

Pricing

Price
£335 to £1,450 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.