SOCIAL TELECOMS C.I.C.

HappyIoT – IoT Management & Monitoring Platform

HappyIoT is a cloud‑based IoT platform for organisations wanting to unify sensors and devices into one dashboard. It delivers real‑time monitoring, alerts and predictive insights for property health, compliance and resident wellbeing. Delivered as a fully managed survey, installation and hosting service, it simplifies IoT deployment and removes fragmented systems.

Features

• Brand-agnostic integration for all IoT devices and protocols
• Single dashboard displaying all devices for streamlined property management
• Remote device control via secure HappyIoT portal interface
• Local computations ensure resilience during internet connectivity outages
• Real-time CCTV monitoring with snapshot download capability
• Multi-factor authentication for enhanced platform security and access control
• Customisable branding and visual assets for housing organisations
• Comprehensive logbook recording sensor and CCTV activity automatically
• Predictive maintenance powered by AI-driven anomaly detection algorithms
• Retroactive integration for existing IoT infrastructure without compatibility issues

Benefits

• Unify fragmented data into one platform for operational clarity
• Reduce downtime and costs through predictive maintenance insights
• Enable remote property management without physical site visits
• Improve resident safety with real-time environmental monitoring alerts
• Streamline compliance checks for fire alarms and smoke detectors
• Enhance energy efficiency by controlling heating and ventilation remotely
• Prevent damp and mould through automated heating adjustments
• Simplify IoT adoption with end-to-end managed service delivery
• Boost team productivity with centralised reporting and actionable insights
• Support resident wellbeing by monitoring hazards like carbon monoxide

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@socialtelecoms.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

915552358457306

Contact

Rob Mottram
01743299555
accounts@socialtelecoms.org.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: HappyIoT integrates with housing management systems, assisted-living platforms, smart heating controls, and compliance tools for fire safety. It also connects with major IoT device ecosystems such as Zigbee and Aico, plus energy management and telecare services. These integrations enable seamless data sharing, remote monitoring, and predictive maintenance across housing operations.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Planned maintenance occurs outside business hours with prior notification. Service availability is 99.9% uptime, excluding scheduled updates. Integration requires compatible IoT devices; legacy hardware may need adapters. Support is limited to HappyIoT-certified configurations. Data storage complies with UK GDPR regulations. Connectivity depends on stable internet for remote features. On-site resilience provided via local processing. Buyers must ensure network security policies allow device communication. Service updates are automatic and cannot be deferred.
• System requirements:
  • Stable broadband connection for remote monitoring and control features
  • Modern web browser supporting HTTPS and JavaScript for portal access
  • IoT devices compatible with HappyIoT integration protocols and standards
  • Secure network environment with firewall allowing required API endpoints
  • Optional VPN for enhanced security in multi-site deployments
  • Device firmware updated to manufacturer’s latest supported version
  • Minimum 4GB RAM for local gateway processing unit
  • Antivirus and endpoint protection for connected computing devices
  • Administrative access for initial configuration and ongoing management tasks
  • TLS 1.2 or higher enabled for encrypted data transmission

User support

• Email or online ticketing support: Yes
• Support response times: We respond within one working hour during standard business hours (09:00–17:00, Monday to Friday). Outside these hours, responses are typically within four hours. Weekend and bank holiday queries are handled on the next working day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We tested our web chat using Zoom Virtual Agent and Zoho SalesIQ with assistive technology users, including screen readers and keyboard-only navigation. Testing confirmed compatibility with WCAG 2.2 AA standards, ensuring accessible interactions, clear labelling, and seamless escalation to live agents. Feedback improved navigation cues and alternative text for rich media.
• Onsite support: Yes
• Support levels: We provide a tiered support model designed for cloud communications, collaboration and IoT services delivered under Lots 2b and 3. All Buyers receive 24/7 access to our customer portal for ticket logging, tracking and knowledge base resources.; Standard Support is included at no additional cost and provides business hours coverage (08:00–18:00, Monday–Friday) with target response times of under 8 hours for high priority issues. Incidents are managed by our L1 Service Desk, which delivers triage, diagnostics and first time fix wherever possible. This tier does not include a Technical Account Manager (TAM) or Cloud Support Engineer (CSE).; Professional Support is suited to production environments requiring faster response and deeper technical expertise. Charged at 10–15% of annual contract value, it delivers accelerated SLAs (under 4 hours for critical issues) and includes escalation to L2 specialists, supported by a shared pool of CSEs.; Enterprise Support is designed for mission critical services and provides full 24×7×365 cover, including UK based out of hours support, sub 1 hour critical response and executive level L3 escalation. A named TAM provides strategic guidance, service reviews and proactive optimisation. This tier is typically 15–20% of annual contract value.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide a comprehensive onboarding process to ensure users can start quickly and confidently. This includes access to detailed setup guides, video tutorials, and step-by-step documentation tailored for housing and IoT environments. Our support team offers live assistance via email, web chat, and scheduled calls to guide initial configuration. Users receive a personalised onboarding session covering dashboard navigation, device integration, and alert configuration. We also provide API documentation for advanced integrations and offer best-practice templates for workflows. Training resources are available through our knowledge base and webinars, ensuring teams understand features such as predictive maintenance, reporting, and compliance tools. Continuous support is available during the onboarding phase, with proactive check-ins to resolve any issues.
• Service documentation: No
• End-of-contract data extraction: At the end of the contract, users retain full control over their data. We provide secure export options via the HappyIoT dashboard and API, enabling extraction of device logs, historical reports, and configuration settings in standard formats such as CSV or JSON. Our support team assists with data migration to alternative platforms if required. Exports include all compliance-related records, ensuring housing providers meet regulatory obligations. Data extraction is performed over encrypted channels, and we offer guidance to ensure integrity and completeness. Users can schedule automated exports before termination or request a one-time bulk download. No additional charges apply for standard data extraction, and documentation is provided to simplify the process.
• End-of-contract process: When a contract ends, we follow a structured offboarding process to ensure continuity and compliance. Users receive advance notice and a checklist outlining steps for data export, device disconnection, and account closure. Our team provides support for migrating integrations and removing API keys. Once data extraction is confirmed, we deactivate the service and securely delete residual data from our systems in line with UK GDPR requirements. Certificates of data deletion are issued upon request. Hardware supplied under the contract can be returned or repurposed based on agreed terms. We also offer optional consultancy for transitioning to alternative solutions. Throughout the process, communication remains transparent, and timelines are agreed to minimise disruption.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service offers the same core functionality as the desktop version, including device management, reporting, and alerts. The main difference is the interface: mobile uses a responsive design optimised for smaller screens and touch navigation, while desktop provides a full dashboard with advanced configuration options and detailed analytics.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: We tested our web chat using Zoom Virtual Agent and Zoho SalesIQ with assistive technology users, including screen readers and keyboard-only navigation. Testing confirmed compatibility with WCAG 2.2 AA standards, ensuring accessible interactions, clear labelling, and seamless escalation to live agents. Feedback improved navigation cues and alternative text for rich media.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We tested our web chat using Zoom Virtual Agent and Zoho SalesIQ with assistive technology users, including screen readers and keyboard-only navigation. Testing confirmed compatibility with WCAG 2.2 AA standards, ensuring accessible interactions, clear labelling, and seamless escalation to live agents. Feedback improved navigation cues and alternative text for rich media.
• API: Yes
• What users can and can't do using the API: HappyIoT provides a RESTful API enabling secure integration with third-party systems. Users can retrieve real-time device data, update device settings, and access historical logs for reporting. The API supports authentication via OAuth 2.0 and uses JSON for data exchange. Users cannot modify core platform configurations, delete system-critical data, or bypass security protocols. Administrative functions, such as user management and billing, are excluded from API access to maintain compliance and prevent unauthorised changes. Rate limits apply to ensure performance and stability. Full API documentation is provided, including endpoints for monitoring, alerts, and predictive maintenance insights.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise HappyIoT through configurable dashboards, branding options, and device grouping. They can set alert thresholds, schedule automated reports, and define user roles with granular permissions. Integration settings allow linking to housing management systems and third-party platforms. Advanced users can tailor workflows via API endpoints for data exchange and automation.

Scaling

• Independence of resources: We guarantee resource independence through a multi-tenant architecture with strict isolation. Each customer’s data and processing resources are logically separated, ensuring workloads do not impact others. Auto-scaling infrastructure dynamically allocates compute and storage based on demand, maintaining consistent performance. Load balancing distributes traffic evenly, and rate limiting prevents excessive API calls from affecting service stability. Dedicated monitoring tools track usage to proactively manage capacity. This approach ensures predictable performance, security, and compliance for all users, regardless of other tenants’ activity.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide detailed metrics including device uptime, alert frequency, energy consumption, API usage, and user activity logs. These metrics help organisations monitor performance, optimise resources, and ensure compliance. Reports can be customised and scheduled for operational insights.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Encrypted backups and strict key management policies
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users can export their data securely through the HappyIoT dashboard or API. The platform provides options to download device logs, historical reports, and configuration settings in standard formats such as CSV or JSON. Exports can be scheduled or performed on demand, ensuring flexibility for compliance and operational needs. All data transfers use encrypted channels to maintain security. Documentation and support are available to guide users through the process, and no additional charges apply for standard exports. This approach ensures users retain full control and can easily migrate data to other systems when required.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: End-to-end encryption for all data in transit
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Segmented architecture with encrypted storage and strict access controls

Availability and resilience

• Guaranteed availability: We guarantee 99.9% service availability as part of our SLA. This includes uptime for the HappyIoT platform, API, and dashboards. Scheduled maintenance is performed outside business hours with prior notice. If availability falls below the guaranteed level, customers are eligible for service credits or partial refunds based on the SLA terms. Our infrastructure uses redundant systems, load balancing, and auto-scaling to maintain performance during peak demand. Continuous monitoring and proactive alerts ensure rapid response to potential issues. Disaster recovery and failover mechanisms are in place to minimise downtime. Full SLA details are provided during onboarding and included in contractual documentation.
• Approach to resilience: Our service is engineered for continuous availability in line with Cloud Security Principle 2. Production workloads run across accredited Tier III+ co‑location facilities with redundant power, cooling and diverse carrier connectivity, removing single points of failure; platforms are deployed active‑active across multiple zones/regions with automatic failover and elastic scale.; For cloud telephony and contact centre workloads, the core platform uses distributed microservices and multi region operation with N+1 capacity headroom. Redundant SIP zone architecture enables signalling/media to fail over between zones without service interruption; capacity is operated below typical thresholds to absorb incidents.; Where required, a local survivability module maintains critical calling and IVR during WAN/cloud outages, with administrators able to make real time routing changes to preserve contactability. Financially backed availability commitments (including five nines for core call flows where contracted) are supported by continuous monitoring, public status transparency and routine failover tests.; For IoT estates, edge processing ensures devices continue recording and reporting if connectivity's lost; data and control changes queue locally and synchronise on reconnection. This supports property safety and compliance use cases without service degradation.; Detailed data centre architecture (physical security controls, redundancy topologies, DR test evidence and RPO/RTO) is available to authorised Buyers on request
• Outage reporting: We provide a transparent and multi-channel approach to outage reporting to ensure customers are informed promptly and can take appropriate action. Our service includes a real-time public status dashboard that displays current system health, incident details, and estimated resolution times. Customers can access historical uptime data and subscribe to notifications directly from the dashboard. In addition, automated email alerts are sent to registered administrators whenever an outage or performance degradation occurs, providing clear information on the nature of the issue and expected recovery steps. For organisations using monitoring tools, our API offers outage and performance data endpoints, enabling seamless integration with third-party systems for proactive management. Post-incident reports are published following any major outage, detailing root cause analysis, corrective actions, and measures implemented to prevent recurrence. This multi-layered reporting approach ensures transparency, compliance with service level agreements, and confidence in our commitment to reliability. Customers can customise notification preferences to suit operational needs, ensuring timely communication and minimal disruption during service incidents.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Role-based access controls and optional VPN for enhanced security
• Access restrictions in management interfaces and support channels: Access to all management interfaces and support channels is restricted in line with ISO 27001, NCSC guidance and the principle of least privilege. Administrative access is limited to authorised personnel, enforced through MFA, RBAC, secure VPN gateways, and strict approval workflows. Management interfaces are isolated from public networks and protected by firewalls, IDS/IPS, network segmentation and session control policies. Support channels require verified user authentication via secure portals or encrypted communication paths. All administrative and support activities are fully logged, monitored in real time, and audited regularly to detect unauthorised attempts, ensure compliance, and maintain the integrity of privileged operations.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Management access is secured using multiple layers of authentication. Administrators must use Multi-Factor Authentication (MFA) combined with strong username and password credentials. Public key authentication, including TLS client certificates, is enforced for secure sessions. Identity federation with existing providers (such as Microsoft or Google) is supported for single sign-on convenience without compromising security. Role-based access controls ensure only authorised personnel can perform management tasks. Additional measures include session timeouts, IP whitelisting, and optional VPN for enhanced protection. All authentication processes comply with recognised security standards and are regularly tested to maintain integrity and prevent unauthorised access.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate an ISO 27001 aligned Information Security Management System supported by UK GDPR and Data Protection Act 2018 compliance, embedding privacy by design and accountability across all operations. Our governance model is overseen by our Information Security Officer and Data Protection Officer, both reporting to the Board, with an Information Security Steering Group responsible for policy approval, risk management and continuous improvement.; Policies cover access control, data protection, incident management, supplier security, encryption, and business continuity. These are reviewed annually or following regulatory or operational change. All staff complete mandatory security and data protection training at induction and annually thereafter.; Compliance is enforced through multi-factor authentication, role based access, regular entitlement reviews, internal audits, vulnerability scanning, penetration testing, and continual monitoring. Our systems are hosted in ISO 27001 certified environments with layered security controls including firewalls, IDS, and AES 256/TLS 1.2+ encryption. We also maintain Cyber Essentials Plus accreditation, validating secure configuration, patching, malware protection and network security.; Security incidents and non conformities are logged and investigated through our ISMS workflow, with corrective and preventive actions reported to senior leadership. We maintain robust processes for DSARs, consent management, and international transfers using SCCs and Transfer Impact Assessments.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We follow an ISO 27001 aligned, ITIL v4 Configuration and Change Management framework ensuring full lifecycle traceability of service components. Each configuration item is uniquely identified and tracked in our CMDB, with automated discovery, version control and dependency mapping ensuring accuracy. All changes follow a formal RFC workflow that includes security, risk and service impact assessment against our ISMS controls before approval. High risk changes are reviewed by our Change Advisory Board. Pre deployment testing, back out planning and post implementation verification ensure integrity and compliance. All changes and configuration updates are logged, audited and continuously monitored for security impact.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a risk based Vulnerability Management process aligned to ISO 27001 and NCSC best practice. Threats are assessed through continuous automated scanning, configuration baselines, and analysis of intelligence from NCSC, vendor advisories, CERT/CC and CVE feeds. High severity vulnerabilities are triaged immediately, following rapid testing, and typically patched within 24–48 hours via our emergency change route; medium risk issues follow scheduled cycles, and low risk items are bundled into maintenance releases. Vulnerabilities are recorded and tracked within our ISMS, with remediation progress monitored through internal audits, patch compliance reviews and security impact assessments to ensure timely resolution and assurance.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We provide continuous protective monitoring aligned to ISO 27001 and NCSC Cloud Security Principles, using SIEM, intrusion detection, and behavioural analytics to identify anomalies, unauthorised access attempts, or indicators of compromise in near real time. Logs from all core systems are ingested centrally and correlated to detect suspicious patterns within minutes. Alerts are triaged immediately by our Security Operations Team, with suspected compromises containerised or isolated at once. Critical incidents are investigated within 10–15 minutes and remediated as rapidly as possible, typically within one hour. All events undergo root cause analysis and feed into continual improvement of our security controls.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a formal Incident Management process aligned to ITIL v4 and ISO 27001, supported by pre defined playbooks for common events such as service degradation, access failures, and security related alerts. Users can report incidents via our service desk portal, email, or 24/7 telephone support, with all submissions automatically logged, categorised, and prioritised. Each incident follows a structured lifecycle—from identification and triage, through investigation and resolution, to documented closure. Major incidents trigger accelerated escalation and root cause analysis. We provide incident reports on request, including impact assessment, actions taken, and preventive measures, ensuring transparency and continuous service improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer a 30-day free trial including full dashboard access, device integration, and reporting features. API access and premium support are included. The trial excludes long-term data storage and advanced customisation. After 30 days, service reverts to read-only mode unless upgraded to a paid plan.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certifitcation Ltd
• ISO/IEC 27001 accreditation date: Wednesday 21 February 2018
• What the ISO/IEC 27001 doesn’t cover: Nil
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certifitcation Ltd
• ISO 9001 accreditation date: Tuesday 6 November 2012
• What the ISO 9001 doesn’t cover: Nil
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@socialtelecoms.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.