Rocktime Ltd

Legacy to Cloud

Rocktime understands the importance for Public Sector organisations to transition from legacy to cloud as part of a Digital Transformation Programme. Our Cloud Specialists offer planning and support as part of the implementation of a clear roadmap for the migration of web applications, legacy software and servers.

Features

• Current platform and infrastructure reviews and recommendations
• Legacy to Cloud Domain and DNS migration and management
• Digital Transformation Consultancy
• ICT due diligence
• Digital landscape review and recommendations
• Digital Maturity Assessments
• Technology Application Review
• Security Review
• Organisation Process Development
• Data Migration including Refresh and Regression Testing

Benefits

• Shape and deliver a better technical experience
• Translate insight and knowledge into efficient migration
• Develop efficiencies within the workforce and processes
• Select the right technology channels and platforms
• Manage short-term and long-term digital growth
• Help determine risk and opportunities
• Develop technical digital roadmap
• Digital Transformation Consultancy

£120 to £160 a user an hour

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rtsales@rocktime.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

915965817785214

Contact

Alex McCreath
01202 678777
rtsales@rocktime.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our Approach enables us to consult with our clients at an early stage to establish the aims and objectives for the business whilst also offering the strategy to ensure that it is in line with business goals and ambitions. Additionally, we view the entire digital landscape and are able to ensure that all sites and systems are on brand and, where necessary, integrated. With over 22 years of developing complex browser-based systems we have a real understanding of business workflows and approach each and every project using the following: • IT Infrastructure Audit • Formulate IT Development Strategy • Plan Software Architecture Review • Define Application Security • Produce Project Requirements and Design • Determine choice of technology and framework • Outline business process analysis and formulisation
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Feasibility Study
  • IT Development Strategy
  • Plan Software Architecture Review
  • Define Application Security
  • Produce Project Requirements and Design
  • Determine choice of technology and framework
  • Outline business process analysis and formulisation

Training

• Training service provided: Yes
• How the training service works: Assessing end user activity Rocktime will create a training plan based on evaluation of the technical skill level required to operate the system on a daily basis. As it is expected that there will be differing roles and responsibilities this will be organised based on their individual tasks and access rights to the system. Training delivery methods As part of the aforementioned process the delivery method will be determined based on: • User skill levels established as part of the needs assessment • Numbers of user to be trained • Timeframe for rollout of system (and whether this will be carried out in phases) Delivery of training may be carried out according to the following: • Individual training – one on one basis walking the user individually through the process of performing common tasks. • Group training – multiple user approach based on the aforementioned. • Train the trainer – a more intensive programme which accounts for the above but with the intention of empowering an individual to carry out internal training themselves. Delivery method considers the location of individuals: • Classroom training • Webinar based • Tailored Training Programme • Scalable Training Programme • Ongoing Training Support
• Training is tied to specific services: Yes
• Services the training service works with:
  • Bespoke Web Platforms
  • Verso Cloud Platforms

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Rocktime provides a full range of integration services where there is a need to involve differing applications and data sources to ensure seamless data interchange and integration of business rules. The intention is to reduce ineffective routine operations, assist in the verification of data validity and consistency across data warehouse applications and geographical locations through: Through a process of consultation and analysis we are able to map out the data landscape and provide a clear understanding of the effort (and therefore costs) associated. Centralised integration as part of a development process ensures that both databases and applications are synchronised to perform standard business processes. This is supported by: • Custom API Integration • Custom middleware development • Custom database connector development • Customisation of existing applications to enable integration
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance Rocktime’s testing procedure involves a separate team not involved in developing the code. Though familiar with the project and its output the team will provide independent and objective analysis of the developing system recording all results escalating any issues found as a consequence of it. Each module is unit tested to make sure it functions as expected on its own before being also being tested as part of the whole system. Before the system goes fully live Rocktime would recommend that both systems, old and new, are run in parallel. The new system will be put in to “test” mode so that it can process the data at the same time as the existing systems, without affecting live systems, and the outputs can then be compared. Delivery and Roll Out Some projects require the release of developed projects in phases. Rocktime agrees with the client areas of the system which can be released in a staged roll-out. Under such circumstances it is possible to test each of these releases independently once completed. Parallel testing can be performed once all parts are ready to be tested.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Extended Support and Warranty Agreement for the duration of the Contract.

Service scope

• Service constraints: The Extended Support and Warranty cover is only in relation to web platforms developed by Rocktime.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Rocktime is committed to providing effective and timely support to the Buyer through our 24/7 online support platform, telephone and email support services during standard working hours for staff and stakeholder support. To enable the Supplier to react appropriately to incoming support issues the Supplier prioritises support work and assign resources to investigate issues within a defined timeframe (based on critical nature of issue/ support request; within the hour; same day; working week).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Priority levels The support types are prioritised according to potential business impact and are identified as follows: Priority Level 1 • Critical bug fixes (errors that prevent the site from functioning) • Payment platform (errors that prevent the site from functioning) • Server Diagnosis Priority Level 2 • Minor Bug fixes • Validation issues • JavaScript issues Priority Level 3 • Simple text changes (for static content) • Graphical amendments (for static content) • Minor usability changes • Simple programming changes • Browser compatibility issues (for static content) for past and/or future browsers • Minor layup alterations (for static content) Priority Level 4 • Core updates Module updates (core and control panel) • Security updates Each support issue will have a ‘ticket’ raised and the appropriate resolution/work will be scheduled within our standard work schedule and communicated to the client. These are response times for incident notification - they are not times for incident resolution. During the process of investigation and completion of any fixes or restorations, Rocktime will keep the Buyer informed of progress and provide an estimated timeframe for the completion of the work. Critical updates are applied at short notice, but in full consultation with the Buyer

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 01/02/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self Assessment - SAQ-D
• PCI DSS accreditation date: 25/04/2023
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Rocktime Limited aims to achieve excellence in all areas of our company with the commitment to minimising the environmental impacts of our business operations. Our commitment sets out to: • Reduce our consumption of resources and improve the efficient use of those resources. • Continuously improve our environmental performance and integrate recognised environmental management best practice into our business operations. • Measure and take action to reduce the carbon footprint of our business activities to meet objectives and targets. • Manage waste generated from our business operations according to the principles of reduction, re-use and recycling. • Manage our business operations to prevent pollution. • Give due consideration to environmental issues and energy performance in the use of our office buildings. • Ensure environmental, including climate change, criteria are taken into account in the procurement of goods and services. • Comply as a minimum with all relevant environmental legislation as well as other environmental requirements. To meet our commitments, we will: • Set and monitor key objectives and targets for managing our environmental performance at least annually. • Communicate internally and externally our environmental policy and performance on a regular basis and encourage feedback. • Communicate the importance of environmental issues to our people. • Work together with our people/employees, service partners, suppliers, landlords and their agents to promote improved environmental performance. • Promote appropriate consideration of sustainability and environmental issues in the services we provide to our clients. • Review our environmental policy regularly.

  Covid-19 recovery

  Covid-19 recovery As a cloud technology company Rocktime has been successful in implementing changes to processes and procedures to adapt to the new norm that features greater flexibility in the manner in which it conducts its business both with its staff as well as with clients. The company has actively planned to promote excellence through the use of technology that helps businesses connected with it to work more effectively and benefit from collaborative working arrangements to foster beneficial business relationships and recovery as we exit Covid-19 and accept the current economic landscape. The company engages with local diverse market businesses to advise on the use of technology in the same manner as it does with its public sector clients with the aim to open up supply chain opportunities.

  Tackling economic inequality

  The company’s values a diverse workforce and the contribution each individual makes. We are committed to promoting inclusivity, equality and diversity in our policies, practices and procedures. This policy applies to the company's dealings with all its people as well as others engaged by or who work with the firm including, for example, clients, job applicants and other third parties. The company believes in treating everyone equally and with the same attention, courtesy and respect regardless of their age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion or belief, sex and sexual orientation which is referred to within its Equality, Diversity and Inclusion Policy as the "protected characteristics".

  Equal opportunity

  The company has always believed in promoting diversity within the workplace and this forms part of its recruitment practices. Using the 5 foundational principles of quality work set out in the Good Work Plan (e.g. fair, pay, participation and progression, voice and autonomy). Career advice with local schools offers opportunity to instil insights and confidence in potential career paths for young people whilst also providing the opportunity for a work placement. Additionally, consideration is made for recruiting trainees and training them to perform roles whilst offering them a career path within the business or as a means to seek one elsewhere.

  Wellbeing

  The company recognises the pressures that have arisen in recent times with Covid-19 and the effects of social distancing, remote working and travel enforcements. Through constant dialogue with its team the company has sort to provide flexible working conditions whilst maintaining regular and personal engagement to reduce the impact of loneliness and isolation. Believing in the positive nature of ‘culture’ within a company, initiatives are in place to maintain and reinforce a team mentality that aims to support individuals and foster wellbeing.

Pricing

• Price: £120 to £160 a user an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rtsales@rocktime.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.