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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. eCAPTURE, UCDS and webCAPTURE Digital Process Automation
Govtech Solutions Ltd

eCAPTURE, UCDS and webCAPTURE Digital Process Automation

Our hosted digital process automation services automate the capture, validation, loading and automatic processing of new Benefit claims, ATLAS files received from the DWP and day-to-day online Council Tax and Business Rates transactions and service requests. We fully integrate with leading R&B application vendors such as Capita and Northgate.

Features

  • Digital process automation for Revenues and Benefits, Universal Credit
  • Pre-assessment, filtering, validation of ATLAS HB Stops, LCTR files
  • New Claims and Changes in Circumstance
  • Day-to-day, high volume Council Tax and Business Rates transactions
  • Integrates with Granicus-Firmstep govService, IEG4, Victoria Forms, Team Netsol
  • Integration via APIs supplied by Northgate, Capita, Civica, not robotics
  • Fully integrates with Granicus-Firmstep govService My Account
  • Supports authenticated and unauthenticated users
  • Online transactions loaded and automatically processed using business rules
  • Auto-indexing into all mainstream document management systems

Benefits

  • Automated processing of Council Tax Moves and other Revenues transactions
  • Business rules trigger interventions; document management work items prioritised
  • Landlord Change of Tenancy notifications and Student Discounts
  • Full govService suite of Revenues and Benefits web forms
  • New Benefit claims validated and loaded without interention
  • Pre-and-post summons repayment arrangements; Single Person Discount Reviews
  • Auto-indexing classifies interventions into High, Medium, Low priority
  • Full back-office integration and automation using APIs, not robotics
  • Validates, pre-assesses and filters out irrelevant HB Stops, LCTR Changes
  • Business process as a service; business outcomes as a service

Pricing

£10,000 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.melvin@govtech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 1 5 9 9 9 3 1 7 7 8 5 4 8 3

Contact

Govtech Solutions Ltd Andrew Melvin
Telephone: 01285 659286
Email: andrew.melvin@govtech.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Provides the Revenues and Benefits component of a Firmstep-Granicus govService customer experience platform for local government.

Will accept content from any mainstream web form provider.

Integrates with all main back-office Revenues and Benefits systems from Northgate Public Services, Capita and Civica
Cloud deployment model
Private cloud
Service constraints
Service available to the public for submissions on a 24 x 7 x 365 basis.

Integration and digital process automation services with back office systems operational only during normal Business Hours on English Working Days.
System requirements
  • Any mainstream Revenues and Benefits system
  • Any mainstream document management system
  • Any mainstream CRM system
  • Any mainstream web form vendor's solution
  • Full suite of Granicus-Firmstep Revenues & Benefits web forms available
  • Integrates only via vendor-licensed APIs; does not use robotics
  • Fully hosted; all components reside in DMZ, outside customer firewall
  • All components patched and maintained by Govtech

User support

Email or online ticketing support
Email or online ticketing
Support response times
Online Help Desk available 24 x 7 x 365

Manned during normal Business Hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Service is entirely hosted and all components required are supplied as part of the service. All maintenance and support is performed at the service centre except for local gateway components. Support and maintenance of all components is included in annual service fee.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A fixed price implementation service is provided covering installation, localisation of web forms, configuration of the integration service and support for user acceptance testing. A full test pack and test scripts are provided. eCAPTURE can be installed, configured, tested and accepted in 6 elapsed weeks; UCDS in 2 elapsed weeks; webCAPTURE in 12 elapsed weeks.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Not applicable
End-of-contract process
At the end of the contract, on an agreed date, service loaders will be disabled. The VPN supplied will be disconnected and the Local Host gateway server collected. A 2-day charge may be applicable.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No material differences
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
Users must be licensed by their core system applications vendors for the standard core system APIs
API documentation
No
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
ECAPTURE and webCAPTURE are configurable to support local policies, practices and procedures. Configuration of the system is included within the standard set-up service and on-going configuration changes are provided free of charge.

Scaling

Independence of resources
Govtech manages its own system resources in accordance with its ISO27001 accredited ISMS procedures, which are audited by the BSI. Each customer's hosted service is offered with a Service Level Agreement.

Analytics

Service usage metrics
Yes
Metrics types
Customers have access to secure online reporting facilities enabling them to report on demand on service usage and automation rates. This is complemented by periodic onsite service reviews where usage and automation statistics are jointly analysed and improvement recommendations offered.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data is exported automatically by the hosted services in the format required to load this automatically using core system vendor licensed APIs.
Data export formats
Other
Other data export formats
  • Data is transformed into structured xml
  • PDF document renditions also created where applicable
Data import formats
Other
Other data import formats
  • Data is entered into web forms
  • Data from landlords in Excel or CSV format
  • DWP-supplied HB Stop and LCTR Changes are xml files
  • ECAPTURE can also capture handwritten content from scanned images
  • Full ICR, OCR capture capabilities available with eCAPTURE
  • Other structured and semi-structured documents including email

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
Data encryption
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Data encryption

Availability and resilience

Guaranteed availability
If Supplier web forms are adopted as part of the hosted service, target availability is 99.8%

Integration and digital process automation services, which load captured data into client systems, run only during normal Business Hours and target availability is 100%
Approach to resilience
Govtech Information Security Management System contains all policies and procedures related to system resilience and disaster recovery. The ISMS is ISO27001 accredited, arrangements are tested regularly and compliance to the standard is audited bi-annually by the British Standards Institute. Copies of any ISMS policies and procedures are available upon request.
Outage reporting
Email alerts are issued.

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Access to Help Desk and/or Reporting System is via User ID and password.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Standards Institute
ISO/IEC 27001 accreditation date
Re-accredited in October 2021
What the ISO/IEC 27001 doesn’t cover
Govtech's entire Information Security Management System is accredited, including Business Continuity and DR arrangements
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials certified
Information security policies and processes
Govtech's Information Security Management System is ISO27001 accredited by the BSI. The BSI audits compliance on a bi-annual basis. The company's Technical Director has Board-level responsibility for compliance with, and all aspects of, the ISMS. Copies of inspection reports and audits can be supplied upon request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration and change management policies and procedures are described in the relevant ISMS documentation and copies may be supplied upon request. The ISMS is ISO27001 accredited and continuing compliance with these policies and procedures is audited bi-annually by the BSI.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability management policies and procedures are described in the relevant ISMS documentation and copies may be supplied upon request. The ISMS is ISO27001 accredited and continuing compliance with these policies and procedures is audited bi-annually by the BSI.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Protective monitoring policies and procedures are described in the relevant ISMS documentation and copies may be supplied upon request. The ISMS is ISO27001 accredited and continuing compliance with these policies and procedures is audited bi-annually by the BSI.
Incident management type
Supplier-defined controls
Incident management approach
Incident management policies and procedures are described in the relevant ISMS documentation and copies may be supplied upon request. The ISMS is ISO27001 accredited and continuing compliance with these policies and procedures is audited bi-annually by the BSI.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Social Value

Fighting climate change

Fighting climate change

Govtech will limit the impact of any contract-specific operations on the climate by confining contract-related travel to "for essential purposes only"; where possible and practicable, public transport will be used.

Govtech's company car fleet policy mandates all-Electric Vehicles.

Govtech provides EV chargers at work for the use of any employees with EVs and was one of the first companies in Gloucestershire to do so, in 2013.

Govtech supports the Cycle to Work Scheme.

Govtech actively supports and promotes the employment of local people in its own locality; consequently, around 1/3 of Govtech's employees walk or cycle to work.
Covid-19 recovery

Covid-19 recovery

Govtech will provide company expertise to deliver annual online training to, and/or via, local VSCEs in each contract locality in

- Data Protection (GDPR)
- Cyber Safety
Tackling economic inequality

Tackling economic inequality

Govtech will engage with and support, either through a direct annual donation or provision of company expertise, at least one local VCSE in every contract locality which operates in the field of tackling economic inequality and/or equal opportunity.
Equal opportunity

Equal opportunity

Govtech will commit to support and engage with, either through a direct annual donation or provision of company expertise, at least one local VCSE in every contract locality which operates in the field of tackling economic inequality and/or equal opportunity.

Pricing

Price
£10,000 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.melvin@govtech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.