SAS SOFTWARE LIMITED

SAS® for Public Safety

SAS for Public Safety on G-Cloud is a cloud based environment to help organisations use advanced data techniques to detect and prevent threats to public safety. Traditional approaches to gathering and uncovering insights are no longer adequate given the volume, velocity and variety of data that government departments must manage.

Features

• Graphical environment allows range of users to deliver results quickly
• Use all available data including text, geographic, time-based and networks
• Sizing options for organisations of varying size, maturity and complexity
• An in-memory deployment allows speed-of-thought analysis across GBs of data
• Filter millions of data-points to focus on high risk cases
• Collaborate with colleagues on best practices through comments and insights
• Identify trends and emerging threats to prioritise workloads and activities
• Path analysis to track common or infrequent public safety typologies
• Use Machine Learning techniques and AI to uncover hidden patterns
• Sophisticated Data Quality tools identify individuals attempting to mask identity

Benefits

• Find public safety issues quickly and efficiently with actionable insights
• Identify key factors impacting public safety and visualise key trends
• Understand and share insights with dynamic, interactive visualisations and dashboards
• Visualise connections, key-players and linkages across seemingly disparate data points
• Identify criminal hot-spots and associated factors with that typology
• Identify anomalous and outlier behaviours using SAS’ advanced analytical techniques
• Add geographical and textual context to your analyses and visualisations
• Gain consolidated view of risk across multiple departments and typologies
• Advanced users fuse SAS and open-source technologies in collaborative environment
• Create models that have been tested and validated for bias

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukframeworks@sas.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

916413013151782

Contact

Neil Cruden
01628 486933
ukframeworks@sas.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Education
  • Public Order and Safety
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: SAS Provides a fully managed hosted service delivered to standard SLAs. For system maintenance SAS carries out third weekend maintenance. SAS will initiate this process and provide customers with advance notice of any planned maintenance.
• System requirements:
  • Client computers that run SAS interfaces require modern operating systems
  • SAS recommends 64-bit web browsers run on 64-bit operating systems
  • SAS supports 32-bit web browsers run on 32-bit operating systems
  • SAS requires Google Chrome 61.0 and later
  • SAS requires Mozilla Firefox 52.0 and later
  • SAS requires Microsoft Edge 40.1 and later
  • SAS requires Apple Safari 10.0 and later

User support

• Email or online ticketing support: Yes
• Support response times: Level 1 (Blocker). Critical SAS production system down or does not function at all. Initial follow-up 30 minutes.; ; Level 2 (Critical). Issue relates to loss of data, the inability of a User to access the System, or potential impact to key deliverable or deadline. Initial follow-up 4 hours of a SAS Business Day.; ; Level 3 (Major). Incident impacting a User's ability to perform a task without a critical deadline. Initial follow-up 1 SAS Business Day.; ; Level 4 (Minor). Usage questions. Initial follow-up within 1 SAS Business Week.; ; Level 5 (Trivial). Cosmetic problems. Initial follow-up within the next SAS Business Week.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: SAS chat support conforms to the SAS Accessibility standards.
• Onsite support: Yes, at extra cost
• Support levels: As part of this service offering SAS provides a fully managed service that includes all aspects of an end-to-end managed service, this includes account management, cloud engineering and service management. Our operational framework includes weekly, monthly and quarterly meetings covering service governance and performance. The SAS MIM (Major Incident Management) Process provides best practices for the direction, guidance, and workflow of incident tickets. It covers all SAS Cloud & Information services, components, and applications worldwide, including third-party hosting locations and third-party CSP resources. ; ; Additional services including SAS premium support, onsite support and increased levels of service are available.; ; Standard Support Levels are as follows:; ; Level 1(Blocker). Critical SAS production system down or does not function at all. Initial follow-up 30 minutes.; ; Level 2(Critical). Issue relates to loss of data, the inability of a User to access the System, or potential impact to key deliverable or deadline. Initial follow-up 4 hours of a SAS Business Day.; ; Level 3(Major). Incident impacting a User's ability to perform a task without a critical deadline. Initial follow-up 1 SAS Business Day.; ; Level 4(Minor). Usage questions. Initial follow-up within 1 SAS Business Week.; ; Level 5(Trivial). Cosmetic problems. Initial follow-up within the next SAS Business Week.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Documentation is made available as part of the onboarding process - a presentation is provided to walk through the service elements including raising tickets, SLAs, escalation, data transfers etc.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users can extract their data when the contract ends through Bulk file transfer tools (SFTP or AZCopy) . The data can be also be supplied on customer supplied media.
• End-of-contract process: Upon receipt of confirmation of notification to end the contract, a ticket is raised with a request to decommission the environment, including the terms for data handling. Instances specific to that customer are terminated. Backup data may be overwritten with future backups or sanitized based on an agreed upon timeframe. Data is returned to the customer via the agreed route.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: A mobile application is available to access reports and dashboards from iOS or Android mobile devices tailored to mobile use. Core usage, including content creation, is via a desktop device web browsers.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interfaces act as both a provider (inbound) and consumer (outbound). For example, when acting as a provider; analytic models that are deployed within the Cloud Analytics Service are made available to external applications through the RestAPI. When acting as a consumer; the service interface takes the form of the SAS Job Execution Web application which can be used for web reporting, performing analytics, building web application and delivering content to clients.; ; The REST API documentation can be found here:; https://developer.sas.com/guides/rest.html; ; The Job Execution Web application documentation can be found here :; https://go.documentation.sas.com/api/docsets/jobexecug/2.0/content/jobexecug.pdf
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: SAS products include accessibility features that are designed specifically for people with disabilities. Each product’s documentation includes an Accessibility Features section that details how different user groups, such as people with visual or mobility impairments, can use the product.; ; The SAS accessibility YouTube playlist includes the following short demonstrations of the accessibility features in our products:; ; - started with SAS Graphics Accelerator; - Using the High Contrast report theme in SAS Visual Analytics; - Non-visual and voice control access to network diagrams in SAS Visual Investigator; - Accessibility features of SAS Visual Analytics application for iOS.; ; Create Accessible Reports; SAS provides documentation for how to create accessible reports using SAS® Visual Analytics and the Output Delivery System (ODS).
• API: Yes
• What users can and can't do using the API: SAS REST APIs support application developers, who intend to build on the work of model builders and data scientists, to deliver apps based on SAS.; Users can create and access SAS resources using any client technology, eg Java, Python, JavaScript, C, C#, Perl, or other programming languages. All that is required is a standard library for executing HTTP requests and parsing/generating JSON data.; Users can integrate the capabilities of SAS into business processes or to extend and customise SAS to meet specific requirements, including; ; Visualisation. Provide access to reports and report images; ; Compute. Act on SAS compute and analytic servers, including Cloud Analytic Services (CAS); ; Text Analytics. Provide analysis and categorisation of text documents; ; Data Management. Enable data manipulation and data quality operations; ; Decision Management. Provide access to machine scoring and business rules; ; Core Services. Provide operations for shared resources eg files and folders; ; Cloud Analytics Services (CAS) REST APIs primarily supports data scientists, programmers and administrators, who interact with CAS directly and are knowledgeable about CAS actions. The API provides REST access to CAS server and the CAS grid. There are API operations for executing CAS actions, managing the CAS sessions, monitoring the system, and inspecting the CAS grid.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The technical capabilities offered by the service are fixed. Those capabilities can be used by customers to populate the environment with their own data, and to create reports, dashboard, analytical models and data processing routines to suit their specific requirements.

Scaling

• Independence of resources: The SAS service includes customer dedicated infrastructure which is logically and physically separated.

Analytics

• Service usage metrics: Yes
• Metrics types: SAS can provide reports, as appropriate, that display server health and solution availability, such as the following:; ; - Server up-time; - Disk usage per file system; - Database operational/listener status; - List of user IDs that are currently logged onto the server; - Network interface status; - Total disk usage; - CPU specifications; - Memory utilization; ; SAS also performs enhanced monitoring, as appropriate, to confirm the effective operation of hosted applications. Checks, which must be non-intrusive, involve navigation and key functionality according to role for each applicable environment.; ; Monthly service reports are provided and discussed during the monthly service meeting.
• Reporting types: Regular reports
• Resource tagging: No
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: SAS Viya users can export data in several ways depending on the interface: SAS Visual Analytics enables exporting underlying data to CSV, tab‑delimited formats, PDF, or custom outputs via SAS Jobs and REST APIs; the general Viya export dialog defaults to SAS data files but allows switching to other formats such as CSV and Excel via the “Save as type” option; and SAS Studio users can export data programmatically using PROC EXPORT, supporting CSV, delimited text, and other DBMS‑compatible formats depending on the DBMS= option.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • .xml
  • .json
  • .parquet
  • + any other open standard

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The SAS Hosted Managed Service provides an availability of software to the user SLA of 99.5%.
• Approach to resilience: Available upon request, further additional methods are available to suit customer requirements and enhanced SLA requirements.
• Outage reporting: • Customer accessible dashboard; • API ; • Email alerts ; • Integration is also available with customer service management tooling.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: SAS Managed Services restricts access to management interfaces through secure network communications, strict access control and account management, ensuring only authorised personnel can administer the environment. This includes controlled authentication, limited administrative privileges, and defined policies embedded within the service’s operational security model. Support channels are similarly restricted by providing customers with a single, authenticated point of contact for all service desk interactions, ensuring only designated users can report incidents or request assistance. These controls, combined with continuous monitoring and high‑availability architecture, protect management paths and maintain secure operational interaction across the service.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: It is SAS policy to maintain an information security program that is led by SAS’ Chief Information Security Officer (CISO) and involves a Quality Management System / Information Security Management System (QMS/ISMS) Board that includes security contacts, representing each major organizational area or business unit within the managed and hosted customer environments. SAS follows (NIST: SP 800-53 Moderate Rev. 4 and Rev. 5; NIST SP 800-171) • International Organization for Standardization (ISO: 9001, 14001, 27001, 27002, 27017, 27018, and 22301) • Digital Operational Resilience Act (DORA) • European Banking Authority (EBA) Guidelines (as applicable) • European Union Network and Information Security (NIS) Directive • Australian Prudential Regulation Authority (APRA) CPS 234 (InfoSec) • Minimum Acceptable Risk Standards for Exchanges (MARS-E) • Federal, state, and international security and privacy laws, including the General Data Protection Regulation (GDPR) and relevant certification standards, as applicable • Internal Revenue Code (6103(p) (4) (A) and associated Internal Revenue Services (IRS) Publication 1075) • Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) Act • Cyber Essentials Plus – United Kingdom and Ireland (UKI) & NCSC Guidelines as required by contract.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: SAS maintains an asset inventory that provides hardware, software, and/or service components within the managed and hosted customer environment. The tracking system is integrated into the CMDB. Asset information is tracked from the time it is received. All physical assets supported by SAS Cloud and Information Services (CIS) have an asset tag. All mission-critical CIs are recorded in the CMDB. SAS relies on built-in protections within the production environment’s OS ensuring appropriate security functionality in relation to core system functions (such as the OS kernel) after the system restarts. XML reports can be generated to provide system functionality information.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: A centralised SAS R&D product security group enforces the software security framework through mandatory training, secure development standards, threat modelling, continuous scanning and security champions. Testing varies by product and includes industry‑recognised scanning for vulnerabilities referenced in OWASP, CWE and CAPEC. SAS uses commercial and open‑source tools and vendor services for software composition analysis, SAST, DAST and OCI container scanning. Hot-fixes and patches are released based on customer impact and standard R&D schedules, while critical security issues identified by SAS GIS, R&D or management may trigger emergency patches outside normal maintenance windows.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: SAS Cloud provides protective monitoring through integrated platform‑wide logging, metrics collection, alerting, and cloud‑native monitoring integrations. Systems detect anomalies or malicious and unauthorised activities, monitoring server health and metrics inc. solution availability, with reporting alerts prompting triage and resolution. SAS also performs enhanced monitoring, to confirm the effective operation of managed and hosted customer applications; Support Response:; Level 1 (Blocker). 30 minutes.; Level 2 (Critical). 4 hours of a SAS Business Day.; Level 3 (Major). 1 SAS Business Day.; Level 4 (Minor). 1 SAS Business Week.; Level 5 (Trivial). Next SAS Business Week.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: SAS Hosted Managed Services uses a formal, ITIL‑aligned incident management process with continuous monitoring for early detection and rapid response to service‑impacting events. Users report incidents through the SAS service desk, which logs, categorises, and prioritises each case for investigation. SAS then assigns the appropriate engineering team to restore normal service, providing updates and incident reports via the same single point of contact. The process is supported by defined response targets, event, problem, and change management, proactive maintenance, and high‑availability architecture to minimise recurrence and outage impact. This ensures consistent resolution aligned with service levels.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 14-day private SAS Viya trial with full enterprise capabilities. Access pre-loaded data or upload up to 1GB of your own. Designed for single-user use, it offers an isolated workspace, training resources, videos, and tools to explore the complete analytics lifecycle.
• Link to free trial: https://www.sas.com/en_gb/trials.html

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-Lign Compliance and Security Inc.
• ISO/IEC 27001 accreditation date: Monday 1 December 2025
• What the ISO/IEC 27001 doesn’t cover: Registered Activity included in ISO27001:2022 certification:; ; ISMS Management, Human Resources, Cloud and Information Services, Corporate Services (Facilities) and Legal.; ; Provisioning of SAS services, including consulting services, technical support, and education for customers, as well as operational support for internal business processes.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Approachable Certification
• ISO 9001 accreditation date: Sunday 24 November 2024
• What the ISO 9001 doesn’t cover: Scope of Activity included:; ; The provision of SAS software and associated services.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 2552eb46-e6e8-4863-8270-01b6c448817e
• Other security certifications: Yes
• Any other security certifications:
  • NCSC - 14 principles for cloud computing compliant
  • Compliant with MS Azure UK Official & NHS blueprint
  • Third-party CSP certifications covering hosted services

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukframeworks@sas.com. Tell them what format you need. It will help if you say what assistive technology you use.