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Waltec Solutions Ltd

Noesis Cloud

Our Noesis Cloud range of products are designed to combat common business issues and to bring the efficiencies gained from electronic processes where paper has traditionally been used, reducing administrative overhead and providing streamlined processes and accurate management information. Specifically focussed on Procurement, Facilities and Finance Management processes.

Features

  • Flexible content management system
  • Operational help desk
  • Inventory Management
  • Flexible eForms & Workflow
  • Asset and staff tracking
  • Interactive Voice Response and Communications
  • Reporting and analysis
  • Dashboards and KPIs
  • Flexible portal to link other applications and data
  • Collaborative workspaces and file sharing

Benefits

  • Bring all information and systems together in a single portal
  • Flexible web interface
  • Access system and functions from any device
  • Easily add and update content to your web presence
  • Release time through automation of common business processes
  • Easy and fast to maintain
  • Standard API to connect to other systems
  • Supports adoption GS1 and PEPPOL standards

Pricing

£20,000 to £40,000 a licence a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@waltec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 1 6 5 8 0 2 1 7 3 8 6 3 0 5

Contact

Waltec Solutions Ltd Wendy Walach
Telephone: 07792258705
Email: enquiries@waltec.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • Modern web browser
  • Internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Tested with assistive technology. None directly with existing users of assistive technology.
Onsite support
Yes, at extra cost
Support levels
Onboarding support for training and loading data as standard.
Standard support and small changes up to 4 hours effort.
Additional support available based on framework rate card.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Initial remote training and scoping workshops with implementation team. Online videos and user documentation is available.
Onsite training and implementation consultancy support available on request.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data extracts can be provided on request as part of off-boarding process. Extracts can be provided as an SQL database backup or a series of flat files.
End-of-contract process
1) Licence expires preventing further access to the platform
2) Data is extracted on request and transferred to client infrastructure
3) All client data is permanently deleted

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None. Dedicated mobile app available for some services.
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
Yes
What users can and can't do using the API
There is a full REST api for the majority of functions within the service. Users can make authorised requests to the API to carry out common processes.
Various 3rd party services are also using the existing API.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users are able to customise content, fields, and lists.
Roles are allocated by system administrators.
Additional customisation is available via our development team

Scaling

Independence of resources
Our resources autoscale at certain usage thresholds providing a seamless experience to users.

Analytics

Service usage metrics
Yes
Metrics types
Dashboards are available based on usage metrics.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Most screens and reports have the ability to export to Excel, CSV or PDF
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • Any flat file
  • Excel

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Services guaranteed availability of 99.9% excluding planned downtime notified in advance.
Approach to resilience
All infrastructure is hosted within the Microsoft Azure public cloud with full security and resiliency including real time replication across regions. Detailed information is available on request.
Outage reporting
Outages of services are notified to engineers automatically and certain auto-recover processes are in place. Clients are notified of outages via email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Role based security
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Our security governance practices follow ISO/IEC 27001 principles and guidelines but are not certified.
Information security policies and processes
Company policies are in place which all employees and contractors agree to upon employment. Contracts with clients cover specific client based requirements which are adhered to by staff working on individual contracts where differences in policy exist.
Information security is overseen by our Operations Director, and all technical staff report to him.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change requests and product documentation is maintained through our DevOps platform. Any changes to configuration is logged and authorised before being implemented.
Any code or security change is assessed through penetration testing and other security tools.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We subscribe to various security toolsets including penetration testing and security advisories that test our infrastructure and identify potential vulnerabilities on a regular basis.
Once identified, any vulnerabilities are patched as soon as a solution is identified and tested.
Security tools are in place to monitor live threats and incidents should any occur.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We subscribe to various security and vulnerability monitoring and testing services through our cloud infrastructure partners. If a breach is identified, access is quickly quarantined through automated processes and senior technicians are alerted to identify a longer term solution.
Incidents identified should have an initial solution in place within 1 hour and longer term solution in place as soon as one is available.
Incident management type
Supplier-defined controls
Incident management approach
Predefined processes and policies exist for the management of incidents both within our application and with our infrastructure partners.
We operate an online support desk for users to report any incidents and feedback is provided interactively through their support ticket.
Additionally, we provide notifications via email to clients when an incident is in progress or is resolved that may have affected them.
Separate incident management procedures are in place between us and our partners.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality

Fighting climate change

We deliver services that support the digitisation of processes, focussing on the reduction of clients, our own and our partners climate footprint. We are committed to providing a net zero carbon footprint by 2030.

Covid-19 recovery

We actively encourage the employment of staff affected by the COVID-19 pandemic, by creating employment and retraining for those seeking new roles.

Tackling economic inequality

We support economic resiliency through the use of selected partners, and similar sized businesses, enabling us to be stronger together.

Pricing

Price
£20,000 to £40,000 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Limited time free trial is available with full functionality

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@waltec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.