TribusIT

Atlassian Cloud Software licensing (Jira, Jira Service Management, Confluence)

We can fully manage your Atlassian licensing - purchase, renew, or upgrade your Atlassian Jira Software, Jira Service Management, or Confluence licences with TribusIT, your dedicated Atlassian Licence Specialist.

Features

• Licence management, cost optimisation and expert advice
• Agile Development and project management
• Bug tracking
• Time tracking and real-time reporting
• Test Management
• Task Management
• ITIL Compliance IT Service Management software
• HR, Facilities and other Service Desk software
• Annual, 2-year or monthly subscriptions

Benefits

• Increased collaboration and transparency
• Higher customer satisfaction
• Increased project control
• Reduced risks
• Friendly user interface
• Easy to use and configure
• Automatic updates and bug fixes
• Pay in GBP to save costs and avoid currency risks

£10 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.clark@tribusit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

916669828893108

Contact

James Clark
0113 5432679
james.clark@tribusit.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: Works with any modern browser

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Monday to Friday - usually within 1 hour; Weekends by prior arrangement
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We use Teams and Slack - their accessibility features are available
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Various support levels available, please contact for more details. A technical account manager will be assigned. Cloud support at extra cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We can provide training at extra cost.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Can be exported to CSV
• End-of-contract process: Service stops and data deleted after 30 days. Migration to another tool or export of data can be done at extra cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: A customised view mobile view or full view is available via mobile browsers. A app with a "cut down" view is also available.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web interface
• Accessibility standards: None or don’t know
• Description of accessibility: Atlassian Handle accessibility
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Atlassian provide full details here - https://developer.atlassian.com/cloud/jira/platform/rest/v3/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Atlassian solutions are highly customisable. Workflows, issue types, and some look and feel can be modified.

Scaling

• Independence of resources: Atlassian cover this as the product is a SAAS. Can scale up to 30,000 users per instance.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage reports provided annually.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Atlassian

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: Managed by Atlassian - https://www.atlassian.com/legal/security-measures
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: CSV, HTML or via the API
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Premium SLA is 99.5% uptime . No SLA on other plans.
• Approach to resilience: Information available here - https://www.atlassian.com/trust/security/data-management
• Outage reporting: A public dashboard and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Users need to be registered with special privileges to access admin to be able to view management interfaces.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Covered by our Director who follows best practice, but not yet certified.
• Information security policies and processes: Strict onboarding and offboardng processes.; Role based access control; Physical access control to our offices; MFA on accounts

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change control provided by Atlassian
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Covered here - https://www.atlassian.com/trust/security/ismp-policies
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Atlassian cover this here - https://www.atlassian.com/trust/security/ismp-policies
• Incident management type: Supplier-defined controls
• Incident management approach: Atlassian provide support for the general service and platform via their service desk. ; ; We can provide additional levels of support.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  We are members of the Disability Confident scheme and offer work experience and shadowing placements.

Pricing

• Price: £10 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 14 days free trial

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.clark@tribusit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.