DASHBOARD TECHNOLOGY LIMITED

Dashboard Technology

Dashboard Technology’s Casual Worker Management & Compliance System is a cloud based platform which provides organisations with an end-to-end solution to organise and manage casual workers. All aspects from on-boarding, worker management, timetabling, booking management, compliance, working hour restrictions including Student Route Visas, timesheets, payroll. Reporting with visualisations and analytics.

Features

• Comprehensive solution to manage all casual workers
• Employee on-boarding and document management
• Customisable email and SMS worker communication
• Real-Time Reporting and Business Analytics Tools
• Booking and Time Management
• Manage compliance including working hour restrictions (e.g. Student Route Visas)
• Comprehensive integration capabilities
• Fully managed Amazon Web Services cloud based solution
• Access from any device
• Fully configurable to support any organisation

Benefits

• Reduce costs and inefficiences through automation of manual processes
• Offer, manage, and track bookings across subsidiaries and whole companies
• Ensure workers timesheets are correct and processed on time.
• Manage employee details, documents, and legal requirements to work
• Secure oversight and control of all casual workers
• Powerful search and fitering ensures quick access to data
• Integration with other systems minimises data errors
• Comprehensive audit trail features
• Support helpdesk available via phone and email
• Enabling data-driven decision making with interactive visualisation & reports

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jits@dashboardtechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

916779235395089

Contact

Jitandra Rav
0333 050 9914
jits@dashboardtechnology.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management

  Financial

  • Financial and Accounting Applications
  • Travel and Expense Management Applications

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Support inline with SLA'S contained within Terms And Conditions document.
• System requirements: Browser Compatibility

User support

• Email or online ticketing support: Yes
• Support response times: We have a comprehensive SLA ranging from low requests such as feature requests or help using the system through to urgent requests which require rapid resolution. We pride ourselves on our quick response times and comprehensive responses and regularly exceed customer expectations.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We have one support level for all customers included in the price of their subscription. Our support includes email and telephone support, customer helpdesk portal and a dedicated account manager to ensure customers have continuity. Our customer helpdesk portal allows users to read our comprehensive user guides, create support tickets and keep up to date with progress.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Dashboard Technology provides clients with a comprehensive implementation and training plan. We start by meeting the client and working out the size and scope of their needs and tailor an onboarding process that is bespoke for them. Each customer will be given a direct point of contact at Dashboard Technology who will work with them through the whole onboarding process. This point of contact will arrange on site training days, provide comprehensive user guides and provide access to our helpdesk, who customers can contact directly via phone, email, online ticketing and our online portal where customers can find self help guides.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Online Support Portal
• End-of-contract data extraction: There are a number of ways data from the system can be extracted. Customers can extract their own data using the comprehensive reporting package which allows output in various formats including CSV. Dashboard Technology can extract the data on behalf of the customer in the format the customer desires at additional cost.
• End-of-contract process: All end-of-contract processes are included within the contract price.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile version is exactly the same as the web version as it scales to fit the screen correctly.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Dashboard Technology provides an enhanced API service to interface with other external systems designed and developed according to modern industry standards. API services e.g. payroll, cost codes, budget codes, events, users, etc. can be created and maintained. The API provides the ability to insert/update and delete data elements. API Services can be setup with minimal technical knowledge using user credentials of permitted roles. Dashboard Technology will support the customer throughout the process.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Dashboard Technology is highly customisable by any administration user with the necessary roles/authorisation. Customisation includes logo on homepage, wording sent out in system emails and worker profile requirements. Customers have complete control over system controlled settings (e.g. compliance settings and limits) and user roles.

Scaling

• Independence of resources: We are hosted on Amazon Web Services on a scalable infrastructure and automatically scale resources to cope with any increase in demand.; As onboarding of our customers is planned in advance we are able to anticipate and provide sufficient resources to ensure that users aren't affected by demand spikes from other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics are available for all Key Performance Indicators.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: All outbound data can be extracted using methods and utilities such as the inbuilt search or live business analytics tool which displays dynamic information in a variety of visual types and can output in PDF, CSV, XLS.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel (.xls)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Dashboard Technology also provides an SFTP service for transfer of data between customers networks/systems and our system. This data is encrypted at rest and in transit.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% Please see the SLA for more details.
• Approach to resilience: Available upon request
• Outage reporting: Planned outage communicated to customers in advance. Unplanned outages will be reported to customers via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: Access is via username and password authentication, a Webauthn passkey, or customers can use their organisation's single sign-on process e.g. SAML.
• Access restrictions in management interfaces and support channels: Login access is granted according to the roles and security profile held by each user. Customers are able to configure some fields to be editable, read-only or non-visible to users with certain roles.; Support channel access is available to authorised personnel upon request by the customer. Login to the support channel is via email and password.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: Access is via username and password authentication, a Webauthn passkey, or customers can use their organisation's single sign-on process e.g. SAML.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Every employee and contractor is required to comply with contractual obligations which include how information is managed and processed to ensure that information is kept safe and used appropriately. Dashboard Technology's software is governed by a privacy policy that defines how data is processed and used. Our CEO is responsible for all security matters.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Dashboard Technology uses Amazon Web Services to provide the underlying platform and network connectivity. The AWS platform offers high availability, fault tolerance, and redundancy. Dashboard Technology applications are updated after internal review, audit and sign off as part of the ongoing continual improvement programme.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Amazon Web Services inbuilt security features ensures customers benefit from a highly secure and compliant online service. Dashboard Technology has multiple processes and software solutions in place to mitigate the risk of intrusions. Any security patches necessary are applied immediately and software updates are applied during pre-advised maintenance windows. Dashboard Technology uses log monitoring and analysis to identify exceptional activity.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Dashboard Technology has an in-house technical team which utilises advanced monitoring tools to monitor's the service and infrastructure of the hardware and system software. This 24x7 service allows us to detect potential compromises promptly in order to meet our application availability targets and resolve any issues. Amazon Web Service's includes the monitoring, management and maintenance of the cloud platform, application and environment.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Dashboard Technology has incident management procedures in place, requiring staff to log all incidents. Clients report incidents through our support team using the processes set out in our SLA. Incidents are assigned to an individual member of our team who will manage the incident through until resolution. Clients can view incident reports and updates through our online portal and more comprehensive reports are available upon request. Incident reports are reviewed weekly by management and at board meetings.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access is provided to the full system including support services for a timeframe to be agreed with each potential customer.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ddeea6f1-2bfc-429d-88b7-d73610b4c5f5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E7e949c1-1c41-4772-bb3c-c75d2beb7d42
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jits@dashboardtechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.