HITACHI DIGITAL SERVICES UK LIMITED

IOT - Internet of Things Implementation Advisory Services

Hitachi serving various industries with high standards of expertise of Cloud engineering, IoT/IIoT/Mixed reality. Hitachi Industry Cloud has three major addressable industries/focus areas: Manufacturing, Energy & Mobility

Features

• Edge computing
• Mixed reality with Digital and Process twin
• Optimization of Resources with Sustainability
• Cloud Service configuration, dashboards and reports, data analytics.

Benefits

• Efficient Manufacturing process implementation helping reducing energy consumption
• Efficient Manufacturing process implementation helping reducing carbon foot print
• Descriptive, Perspective and Predictive analytics for maintenanace and operational people,
• Increasing productivity with analytics,
• enabling Subject matter expert for process optimization,
• Manufacturing Insights through Intelligent dashboards and reporting

£160 to £1,535 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hcuk.bidteam@hitachids.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

917085005935326

Contact

Public Sector Team
07707585971
hcuk.bidteam@hitachids.com

Planning

• Planning service: Yes
• How the planning service works: We support planning services and we have dedicated set of team members- Cloud Architects, DevOps Engineers, Data Engineers, Business Analysis and Security Architects to support these activities.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Hitachi Academy offers training programs and support to help organisations bridge skill gaps related to cloud technologies. This includes training on the use of specific tools, best practices, and cloud architecture. This provides full documentation and knowledge repositories for all the services and impacted and/or implemented applications, infrastructure, and data.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We support migration from on-prem to cloud and from cloud to other cloud providers. We have dedicated set of team members- Cloud Architects, DevOps Engineers, Data Engineers to support these activities.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The Hitachi service can provide integrated test services that will perform quality assurance and end-to-end testing of the solution before releases/implementations are delivered. This test service provides: - Test Assurance: assure that all sub-components and components of the solution being delivered meet the defined standard and maintaining traceability to ensure that defect triage is rapid and in the right direction - End-to-End integration testing: integration testing of the interfaces between applications of the solution. - Test automation: the test service team will continuously identify opportunities for automation of test scripts, evaluate the ROI of automation and present a business case where such automation will drive future benefits in the form of cost, time and effort reduction for the program - Test Management: the service has a nominated role responsible for creating a test strategy, building a test plan, tracking and managing to test against the test plans, reporting and defect management, resourcing the test team and coordinating with the solution stakeholders.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provided both cloud hosting and software services. We host clients/3rd party softwares or use our Hitachi DS products depending upon the buyer's need.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We can supply between Monday to Friday, 9am to 5pm UK time to 24 hours but this will depend on the buyers requirements and will impact the cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Support levels: The support is with extra cost as per the Client requirements which will be in line with ITIL process. The support is with 5(days) X 8 (Hours), 5X24, 8X24 Hours support. There are three level of support L1, L2, L3 level support with ticketing categories and its priority.; The Cloud engineer or technical manager will be provided as per the agreed support model.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 14/04/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Hitachi has actively addressed workforce inequality, appointing Lorena Dellagiovanna as our first Chief Diversity Officer and board member in April 2021, alongside Claire Thomas as CDIO. Resulting Success: 1. Inclusive Recruitment and further Development Practices: We prioritise fair treatment and equal opportunities for contract workers, incorporating CV blind interviewing. Our self-directed DEI training platform including subjects of inclusive leadership, creating an inclusive culture, how to overcome bias and many other topics has boosted female and non-Japanese executives at Hitachi by 10%. Now Focusing on emerging talent, we sponsor the 'Festival of the Girl' in London. 2. Investment in Physical and Mental Health: We offer Financial Advice, Career Advice, and anonymous mental health support both internally, through our Mental Health First Aiders, and externally via Optum/MyHeathWebb. We have an Employee Assistance program that ensures employees, and their dependents have access to professional counselling should they require it. More widely, we implemented the Mental Health at Work commitment standards, tailored to the Hitachi workforce. We also have 4 dedicated sessions led by the Equality Institute on how to talk about gender identity, being an ally, using LGBTQ+ identity as a superpower and transgender 101. 3. Environmental Innovator: Hitachi aims to be an innovator, reducing carbon for governments, cities, and customers. The Environmental Vision emphasizes solving environmental issues for a higher quality of life and a sustainable society. Partnering with Rainforest Connection, Hitachi develops data-driven solutions to protect rainforests, combat illegal logging, and preserve biodiversity. As a Principal Partner of COP26, Hitachi contributed to decarbonization and climate action. Committed to a Net Zero society, Hitachi strengthens climate targets across the entire value chain by 2050. We were also key contributors at COP28. In conclusion, By implementing improvements and actively addressing inequality, Hitachi aims to create an inclusive and supportive work environment.

Pricing

• Price: £160 to £1,535 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hcuk.bidteam@hitachids.com. Tell them what format you need. It will help if you say what assistive technology you use.