JIVA SOLUTIONS

Business Change, Training, User Adoption and Readiness

Jiva Solutions is a business change and transformation consultancy.

It specialises in the following cloud technologies: AI, Oracle Fusion, SAP, Salesforce and Workday for Finance, HR, Commercial, Marketing, Supply Chain, Customer Service, Talent, Skills, Programme and Project Management, Training, Communication, Readiness, Transition, OGL and Service Support.

Features

• Discovery -Cutural Readiness, Sponsorship Mentoring, Organisational Design
• Change and Adoption Strategy -Change Management, Training, Communications, Business Readiness
• Analysis- Change Impact Assessment, User Journeys, TNA, Comms plan
• Engagement- Change Network, Stakeholder Engagement, User Forums and Roadshows
• Implementation- Playback, Testing, Comms execution, Training development/delivery
• Change Realisation- User adoption tracking, Business readiness assessments
• Benefits tracking- Success criteria, Benefits realisations
• Turnaround- Re-implementation, behavioural change, vision boarding, senior stakeholder engagement

Benefits

• 40 years of combined Public Sector Experience
• Experience with MOD, FCDO, HMPS, DWP, NHS, HO, RCUK, Councils
• Top 4 consultancy experience - PwC, EY, Deloitte, Accenture, IBM
• Price competitive
• Best practice methodologies across the major Cloud/ERP solutions
• Improved user experience and greater ROI
• User adoption- Focus on this will lead to desired outcome.
• Implementation effectiveness- ensure business understands importance of their involvement
• Change assurance- expertise being the critical friend to clients
• Benefits Realisation- provide assurance that design and solution work

£600 to £1,350 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anish@jivasolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

917521673615396

Contact

Anish Mehta
07734325234
anish@jivasolutions.co.uk

Planning

• Planning service: Yes
• How the planning service works: We understand the critical role of meticulous planning in the success of government initiatives, especially in the implementation of ERP/SaaS solutions.; ; Vision Boarding; We initiate the planning process by facilitating vision boarding sessions with key stakeholders. Through collaborative workshops, we capture their collective vision for the future state of operations, focusing on desired outcomes, strategic objectives, and key performance indicators. ; ; Organizational Development; We conduct comprehensive assessments of the current state, identifying strengths, weaknesses, and areas for improvement. Based on our findings, we develop tailored organisational development strategies that optimise efficiency, promote collaboration, and support change readiness. This includes restructuring workflows, roles, and responsibilities to align with the new solutions.; ; Change Management Planning:; We develop comprehensive change management plans that encompass communication strategies, stakeholder engagement initiatives, training programs, and risk mitigation strategies. ; ; Training:; Our training approach is tailored to the specific needs and learning styles of diverse stakeholders.; ; Communications:; Our consultancy develops communication plans that outline key messages, channels, and timelines for sharing information with employees, leadership, and external stakeholders.; ; Business Readiness:; We work collaboratively with the client to develop mitigation strategies, contingency plans, and performance metrics to monitor and optimise business readiness leading up to and following the implementation.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer comprehensive training services designed to empower organisations with the knowledge and skills necessary to maximize the benefits of ERP/SaaS solutions. Our training approach covers the full training lifecycle, from strategic planning, to Needs Analysis, to delivery, and encompasses all learning mediums. We specialise in providing training across a wide range of ERP and SaaS software, including Oracle, SAP, Workday, and Salesforce.; ; Training Strategy:; Our team conducts needs assessments, identifies learning objectives, and designs a roadmap for training delivery. We prioritize user proficiency, system adoption, and business outcomes in our training strategy, ensuring a holistic approach to knowledge transfer.; ; Training Design and Development:; We develop customised training modules, user guides, job aids, and multimedia resources tailored to the unique needs of each client and the specific functionalities of the ERP/SaaS software being implemented. ; ; Training Delivery:; Our training sessions can be conducted onsite, virtually, or through self-paced online modules, depending on the preferences and logistical considerations of the organization. We leverage interactive training methodologies, such as instructor-led workshops, simulations, and scenario-based learning, to create immersive and engaging learning experiences.; ; Training Evaluation and Optimization:; We conduct rigorous evaluations of training programs to assess learner satisfaction, knowledge acquisition, and skill application.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Oracle Fusion Cloud - All Modules
  • Oracle Guided Learning
  • SAP - All Modules
  • Salesforce
  • Workday - All Modules
  • SAP SuccessFactors - All Modules
  • WalkMe
  • EnableNow
  • Microsoft Dynamics

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We recognise the paramount importance of quality assurance in every stage of our engagements. We are committed to ensuring that our clients receive the highest standards of service excellence throughout their journey.; ; Vision and Strategy:; We collaborate closely with stakeholders to gain a comprehensive understanding of their organizational goals, challenges, and desired outcomes. Through strategic planning and meticulous attention to detail, we develop a tailored approach that ensures the delivery of impactful solutions.; ; Tendering Process:; We adhere to rigorous quality standards to ensure that our proposals meet and exceed the expectations outlined in the client's requirements. Our team conducts thorough assessments, leveraging our expertise to offer innovative solutions that address the client's unique needs effectively. ; ; Critical Friend Role:; We serve as trusted advisors, offering constructive feedback, insights, and guidance to enhance the quality and effectiveness of their initiatives. We maintain an objective perspective, challenging assumptions, identifying potential risks, and recommending strategies for improvement. ; ; Continuous Improvement:; We continuously monitor, evaluate, and refine our processes to adapt to evolving client needs, industry trends, and best practices. Through regular performance reviews, feedback mechanisms, and lessons learned sessions, we strive for excellence in every aspect of our service delivery.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: We provide comprehensive support services tailored to the needs of organizations implementing Oracle, SAP, Workday, and Salesforce solutions. We offer user coaching and training to ensure that employees are equipped with the ongoing knowledge and skills necessary to maximize the benefits of these platforms. Our experienced trainers deliver engaging and interactive sessions, catering to diverse learning styles and preferences.; ; Additionally, we specialize in updating training materials to reflect the latest features and functionalities of each ERP/SaaS system. As these platforms evolve, we ensure that our clients have access to up-to-date resources that facilitate ongoing learning and skill development.; ; Furthermore, we excel in communicating changes following system updates to minimize disruption and promote user adoption. Through targeted communications and user-friendly documentation, we keep stakeholders informed about changes, enhancements, and best practices, enabling them to leverage the full capabilities of their ERP/SaaS solutions.

Service scope

• Service constraints: Every programme or project has its individual requirements. We will work with you to understand whether there are any specific service constraints which would need to be considered.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We prioritise responsiveness to inquiries from our clients. During standard working hours, Monday to Friday, our response time is typically within 1-2 hours. However, we understand the importance of timely communication and strive to respond as promptly as possible, even outside of regular hours. Please note that response times may vary during weekends or public holidays, but we endeavor to address urgent inquiries within 4-6 hours. Our commitment to efficient communication remains steadfast regardless of the day or time, ensuring continuous support for our clients' needs.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We offer comprehensive support levels designed to meet the diverse needs of our clients. Our support offerings are structured to provide varying degrees of assistance, tailored to specific requirements and preferences.; ; Our support levels typically include:; ; Basic Support: This level provides essential assistance during standard business hours, offering guidance on basic inquiries and troubleshooting common issues. Basic support is included with all our service packages at no additional cost.; ; Standard Support: Our standard support package offers extended coverage beyond standard business hours, including evenings and weekends. It includes a dedicated support team available to address a wider range of technical queries and issues promptly. ; ; Premium Support: For clients requiring priority assistance and personalised attention, our premium support tier delivers expedited response times, proactive monitoring, and access to dedicated account managers. This level ensures high availability and rapid resolution of critical issues. ; ; Customised Support: Additionally, we offer customised support packages tailored to the specific needs and preferences of individual clients. This option allows organisations to select and pay for only the support services they require, ensuring optimal value for their investment.; ; Our pricing for support levels is transparent and competitive, reflecting the quality and depth of assistance provided at each tier.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Jiva Solutions is a specialist advisory offering a service with a minor environmental footprint; however, we are committed to reducing this further and increasing our positive impact on the planet. We do this through our own ways of working and in our work with suppliers and customers.; ; All Jiva Solutions staff work from home, meet remotely and work flexible hours. This saves both the number and duration of business journeys, helping to decrease the use of fossil fuels, and reduce air pollution. When it is necessary to travel for work, our team are encouraged to use greener travel options wherever possible.; ; We also aim to reduce emissions in the transport of goods and services, for example, procuring fresh local produce in catering for events and using sustainable materials. In addition, we operate a paperless office.; ; Together with our colleagues, we regularly consider the environmental impact of our working practices and our team is encouraged to share ideas to help reduce waste or increase our positive impact. We promote sustainable practices among our suppliers and customers.

  Covid-19 recovery

  Over the past two years, Jiva Solutions has been able to maintain and grow and help more organisations to adjust and transform in response to the challenges brought by the global pandemic.; ; Benefitting wider society, our successful business performance has allowed us to maintain and increase our work with our suppliers. Jiva Solutions generally engages with small specialist local businesses (for example, in design and communications, catering, legal firms and administrative support), bringing economic benefits to other UK based organisations.; ; Throughout the pandemic we have encouraged staff to prioritise their health and wellbeing, and that of their family members. This has been aided by our culture of working as an integrated team alongside our flexible working and sickness absence policies.; ; We continue to encourage staff to protect their health and the health of others and to follow guidelines.

  Tackling economic inequality

  Jiva Solutions supports skills development, especially those areas where skills are needed in high growth sectors. We have a workforce of highly skilled technical professionals, and support ongoing skills development, and will always look to engage groups to spark inspiration for careers and development in the digital sphere.; ; We understand, design, and deliver pragmatic technology and learning solutions along with robust business change programmes, using our proven skills and expertise.; ; As a business we support, nurture, and invest in new and existing talent. We embrace innovation and pride ourselves on challenging the status quo, offering new and effective ways of achieving successful digital change and disrupting the technology services market with a new and fresh way of working. The Jiva Solutions service portfolio delivers scalable and future-proof solutions that will serve your needs both now and in times to come.; ; We take the integrity of our supply chain with the upmost seriousness, as the performance and service delivery of any sub-contractors reflect by association upon Jiva Solutions. As such, we ensure that the necessary mechanisms are in place for fair, reasonable and proportionate management throughout our supply chain.

  Equal opportunity

  We promote equal opportunity by ensuring accessibility and inclusivity for all users. We adhere to accessibility standards and design our solutions with diverse user needs in mind, ensuring that individuals with disabilities can fully participate and benefit from digital services. Additionally, our commitment to diversity and inclusion extends to our workforce, where we prioritize creating an inclusive workplace culture and fostering equal opportunities for career advancement and professional development.; ; Jiva Solutions supports skills development, especially those areas where skills are needed in high growth sectors. We have a workforce of highly skilled technical professionals, and support ongoing skills development, and will always look to engage groups to spark inspiration for careers and development in the digital sphere.; ; We understand, design, and deliver pragmatic technology and learning solutions along with robust business change programmes, using our proven skills and expertise.; ; As a business we support, nurture, and invest in new and existing talent. We embrace innovation and pride ourselves on challenging the status quo, offering new and effective ways of achieving successful digital change and disrupting the technology services market with a new and fresh way of working. The Jiva Solutions service portfolio delivers scalable and future-proof solutions that will serve your needs both now and in times to come.; ; We take the integrity of our supply chain with the upmost seriousness, as the performance and service delivery of any sub-contractors reflect by association upon Jiva Solutions. As such, we ensure that the necessary mechanisms are in place for fair, reasonable and proportionate management throughout our supply chain.

  Wellbeing

  Jiva Solutions, a people-centric organisation, focuses on giving a sustainable and safe environment of support for positive mental and physical wellbeing.; ; We collaborate with partners and contacts to create a strong network of support and help, for individual projects and their nearest communities, or for wider campaigns to support national charitable initiatives.; ; We celebrate our team’s volunteering and involvement in charitable events and spearhead events of our own to provide support and donations to Not for Profit organisations and charities.; ; We are a group of talented and caring individuals who want to make a real difference, big or small, across local and national communities.; ; What we do now can change lives and it is within all of us to be able to make a positive change for others. We believe in the responsibility we each have, individually and together, to make a positive change.; ; We use the uniqueness of our organisation and our team to really support and make a positive difference for others. It is within our core ethos to use our skills, talents, and capabilities for the benefits of others.

Pricing

• Price: £600 to £1,350 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anish@jivasolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.