BE-SAFE TECHNOLOGIES LTD

The Contractor Genie

Software that allows any company to manage, maintain, and accredit their contractors AND their site visits all in one place.

Features

• Deliver Significant ROI (Reduced Administration & Set-up)
• Centrally manage all approved supplier lists in one place
• Intuitive supplier and visitor portal available 24/7
• Create unlimited numbers of contractor and visitor profiles
• Visitors/contractors can update themselves to reduce internal resources needed
• Define mandatory visitor requirements and ensure compliance before site vists
• Deliver induction content prior to visits to prevent bottlenecks
• Track all visitors/contractors to site
• Define relevant requirements and competencies for supplier selection
• Manage approved contractors to ensure best and safest fit

Benefits

• You can create templates in the system for all contractors
• The templates are made up of clearly defined requirements
• You can manage all new and existing contractors
• You can use a dashboard and receive automated notifications
• Contractors can receive notifications through email and the portal
• A help section has guides and videos to aid use
• Contractors can interact with the contractor management system
• The platform will be wholly maintained by the company
• The contractor record will contain information regarding the template requirements
• It can be independent/fully integrate with the Compliance Genie

£1,000 to £6,000 a licence

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ross@be-safetech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

917561543234794

Contact

Ross Sampson
0114 360 9883
ross@be-safetech.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The Compliance Genie
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Every question receives and instant response and during work days follow up is within an hour. We also have enhanced service contracts that offer weekend and 24/7 cover
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Online on the website using Live Chat
• Web chat accessibility testing: N/a
• Onsite support: Yes, at extra cost
• Support levels: Basic Cover – Access to Be-Safe self-help and user FAQ portal – access to ticketing platform; Cover 1 - Charged at 5% of annual service cost, payable in advance ; Monday to Friday 09.00 – 18.00, excluding UK public holidays to include help desk telephone support providing user assistance and fault reporting, and resolution within SLA.; Cover 2 – Charged at 8% of annual service cost, payable in advance ; Monday to Saturday 09.00 – 18.00 excluding UK public holidays to include help desk telephone support providing user assistance and fault reporting and resolution within SLA.; Cover 3 – Charged at 10% of annual service cost, payable in advance; Monday to Saturday 24 hour a day (24/7) to include help desk telephone support providing user assistance and fault reporting and resolution within SLA.; Cover 4 – Charged at 15% of annual service cost, payable in advance ; Seven days a week 24 hours a day (24/7/365) to include help desk telephone support providing user assistance and fault reporting and resolution within SLA.; Other maintenance schedules can be agreed at customer’s request.; Be-Safe will provide Cover 1 support FOC for the first year
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training, online training, user documentation, videos, Scribe videos, customer portal, train the trainer
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word
  • PowerPoint
• End-of-contract data extraction: By download. We can help with it too.
• End-of-contract process: The monthly fee is an all in price that includes access to and use of all aspects of the service and 100GB of storage for the life of the contract.; Customers can cancel at the end of their contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Its our app or web interface on mobile devices and/or desktops
• Accessibility standards: None or don’t know
• Description of accessibility: The service can be access through mobile devices - phones and tablets - and desktops and laptops an on Macs and computers.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Users can export custom/accident report forms data, get notification details, userslist, entities details and so on you can find everything on this link : https://api.be-safetech.com/api/5rkdefew7mmpyeqq/index.html; Users can export custom/accident report forms data, get notification details, userslist, entities details and so on you can find everything on this link : https://api.be-safetech.com/api/5rkdefew7mmpyeqq/index.html; ; API data can be accessed through api keys available through platform configuration. For specific data, clients can request that an api be made to achieve their needs.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: There are multiple customisable dashboards and alerts that can be created by the customer to suit their requirements. Insights also

Scaling

• Independence of resources: We are using Azure app services for deploying our service which has 99.95% availability with autoscale enabled to accommodate for higher service demand as well as using a performant servers to start with - security certificates - ISO 27001 and 9001

Analytics

• Service usage metrics: Yes
• Metrics types: There are a huge range of metrics available in the system and the customer can choose which they use.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via Api calls or CSV export
• Data export formats:
  • CSV
  • Other
• Other data export formats: Json
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • Word
  • PDF
  • PowerPoint
  • Text

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.95% provided by us via Microsoft Azure
• Approach to resilience: Available on request and from Microsoft; ; https://learn.microsoft.com/en-us/dotnet/architecture/cloud-native/infrastructure-resiliency-azure
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Username and password
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 06/04/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a full series of Information Security Policies as accessed by ISO 27001 available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a full change management process that is assessed as part of our ISO - process available on request.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our cloud env is managed by Microsoft via Azure who is responsible for deploying patches and security updates. We are ISO 27001 compliant we do regular updates for any potential security issues periodically (each 3 to 6 months); We deploy fixes the moment they are found and fixed depending on the complexity of the issue
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Email alerts from the Azure Portal; within 15 minutes
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have a full ISO accredited process for incident management. Users report incidents via our Help Desk. We produce incident reports as part of ISO and inform customers if necessary by email.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  we have a full equal opportunity policy in place which is available on request

Pricing

• Price: £1,000 to £6,000 a licence
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ross@be-safetech.com. Tell them what format you need. It will help if you say what assistive technology you use.