EKCO CLOUD (UK) LIMITED

Ekco - Darktrace Active AI Security Platform

The Ekco Darktrace Active AI Security Platform is designed for your Security Operations Centre (SOC) to eliminate alert triage, perform investigations, and rapidly detect and respond to known and unknown threats, whilst exposing risk gaps across your technologies and processes so your users can shift to a proactive cyber approach.

Features

• Darktrace Detect - Self-Learning-AI for complete network traffic visibility
• Darktrace Prevent – Prioritize vulnerabilities and harden Defences proactively
• Darktrace Respond for Email – Self-Learning-AI for email threat protection
• Darktrace Respond for Network - Automate incident recovery process
• Darktrace Heal – recover to trusted operational state from cyber-attacks
• Darktrace Cyber AI Analyst – understand what happened and why
• Darktrace Mobile App – neutralize threats while on the move
• Correlation of threats with deep contextual understanding of business operations
• Visibility of attack paths eliminating security gaps / mitigating risk
• Continual automated investigation of alerts, combined with real-time autonomous response

Benefits

• Ekco will scope, size, and manage POV free of charge
• Delivers instant visibility into known and novel threats
• Interrupt cyber-attacks with precise actions without business disruption
• Achieve 60% improvement in user phishing reports detecting malicious weblinks
• Reduces alert triage time by an average of 92%
• 85% decrease in downtime to respond to a threat
• Reduce time to identify OT IT IoT threats by 95.83%
• 30% increase in visibility of cloud assets
• Visualization of threats in M365 and other cloud / SaaS
• Stops phishing and protects against malicious and suspicious emails

£1 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ekco.gcloud@ek.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

917629984914588

Contact

Ekco G-Cloud
08452578020
ekco.gcloud@ek.co

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: XDR; SIEM; Incident Response
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Architectural requirements vary based on customer environment, no limitations known
  • Email journaling currently supported on Microsoft 365

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 4 Hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Darktrace provides remote assistance support for the Darktrace Products. In addition to the Standard Support Services provided to all Customers, Customers have the flexibility to choose between different; Support Service Options listed below to address Customer’s specific needs.; ; Darktrace provides all Customers with the following Standard Support Services:; • Helpdesk; • Software Updates; • Hardware Support; • Health Checks and System Diagnostics (requires Call Home to be active)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Dedicated Account Team and, consistently featuring Account Executive, Cyber Technologist and Customer Success Manager - complimentary on-site training sessions; ; Online customer portal with training materials, videos, courses and certifications
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: If using physical appliance, full data wipe is carried out.; ; If using cloud appliance, instance is deleted
• End-of-contract process: Access to UI terminated, data wipe occurs.; ; If there is a physical appliance on the customer site it is returned to Darktrace

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile app allows users to view and manage alerts and response actions.; ; The web interface provides more detailed logging and analysis tools, as well as configuration options.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Threat Visualizer interface, powered by Darktrace's self-learning technology, continuously assesses the behaviour of devices and users across the wider digital estate. Activity from remote endpoint devices, servers located in local datacenters, serverless architecture in public cloud environments or users working in third-party SaaS services is surfaced side-by-side.; ; Anomalous interactions and activity are highlighted to the end-user and prioritized for investigation by Darktrace's Cyber AI Analyst. Many operators start with these high-level investigations and analyze detailed metadata and device or user activity in specialized interfaces.; ; The Threat Visualizer interface is flexible and accommodates a number of workflows and threat-investigation processes.
• Accessibility standards: None or don’t know
• Description of accessibility: Colour filtering for colour blind users (Deuteranopia, Protanopia, Tritanopia).; ; Accessibility mode adds highlight effect to aid keyboard navigation
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: The Darktrace API provides a method of accessing additional information about a particular alert or device in the Darktrace system.; ; The API uses HTTP GET requests to return formatted JSON data containing the requested information and HTTP POST or DELETE requests to configure the system.; ; The API can be an incredibly useful tool to integrate Darktrace with third-party SIEM or SOC environments, or perform bulk actions on devices and model breaches.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Modify model sensitivity; LDAP integration; Subnet Labelling; Autonomous Response: Passive/Human Confirmation/Fully autonomous; Permission Admin can allow admin users to restrict access to those via lesser granted permissions; Anonymisation mode can restrict visibility to users and remove potentially sensitive details (IP addresses, device names etc.)

Scaling

• Independence of resources: Each customer's deployment will utilise hardware and/or virtual appliances that are dedicated to that deployment. Deployment resources are not shared with other customers.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Darktrace

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data is encrypted both at rest and when transmitted over public networks. Only authorised, vetted personnel have access and there is a documented privacy policy for the protection of information transmitted, processed or maintained on behalf of the customer.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: API; CSV
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • CEF
  • LEEF
  • JSON
  • HTTP
  • Active MG
  • JIRA
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Syslog log ingestion available
  • LDAP integration

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Data is transmitted with TLS1.2+ (HTTPS, SMTPS, POPS etc), SSHv2, IPSec/DTLS with AES-128-GCM or; higher encryption. Weaker ciphers from the available suite are removed. SMBv3 is encrypted with AES-CCM; encryption.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data is encrypted in transit and transmitted with TLS1.2+ (HTTPS, SMTPS, POPS etc), SSHv2, IPSec/DTLS with AES-128-GCM or higher encryption. Weaker ciphers from the available suite are removed. SMBv3 is encrypted with AES-CCM encryption. Darktrace deploys it own products internally to monitor our networks.; ; Firewalls are in place, IDS and IPS are implemented on all network segments. As a world-leader in Cyber AI, Darktrace’s security, and that of its customer’s, is of utmost importance. Darktrace is ISO27001 certified and ensures that the highest possible standards are implemented through the continuous maintenance and improvement of its internal security system and practices.

Availability and resilience

• Guaranteed availability: High
• Approach to resilience: Physical appliances have redundancy in built, with multiple HDD/SSDs.; ; A deployment can be setup with High Availability, utilising multiple master appliances.; ; Cloud master appliances will utilise AWS high availability architecture.
• Outage reporting: Appliances are monitored through Darktrace NOC, to identify any hardware/software issues.; ; NOC alerts are distributed to contacts specified by the customer via Darktrace Customer Portal.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: MFA(SAML2.0/SSO/LDAP); ; Darktrace can be integrated with LDAP and SSO for authentication. Secondly, Darktrace offer an admin panel were administrators are able to control permissions for a user or group of users, reset passwords, enforces MFA, and create new user accounts.
• Access restrictions in management interfaces and support channels: Darktrace can be integrated with LDAP and SSO for authentication. Secondly, Darktrace offer an admin panel were administrators are able to control permissions for a user or group of users, reset passwords, enforces MFA, and create new user accounts.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: MFA(SAML2.0/SSO/LDAP); ; Darktrace can be integrated with LDAP and SSO for authentication. Secondly, Darktrace offer an admin panel were administrators are able to control permissions for a user or group of users, reset passwords, enforces MFA, and create new user accounts.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance
• ISO/IEC 27001 accreditation date: Originally accredited: 15/09/2022. We recertified on: 15/09/2023
• What the ISO/IEC 27001 doesn’t cover: We include all clauses and Annex A controls except for A14.2.7 Outsourced Development, as we do not outsource any development.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27018 and Cyber Essentials
• Information security policies and processes: The IT Group owns the overall governance of access control within the organisation. Department managers are responsible for determining the access levels required by their staff. The change control managers, along with support from the Security Team, will evaluate all requests and authorisations to determine what access is required. Each change control will include an information security risk assessment to manage potential risk.; ; Darktrace has a formally defined and documented information security policy, which is reviewed/updated annually and communicated to all employees.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Only software on the company’s approved software list may be installed on laptops, workstations and phones. A formal change control procedure is in place. Access to administrative credentials is restricted and devices are built to a standard specification. Development and Operations teams manage instances of customised or in-house software.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Darktrace Internal Security and Development Teams remain abreast of security notifications for any underlying libraries and platforms and will push out patches as part of the regular product or system updates. Darktrace leverages Python and NPM security tools in development environments to identify weaknesses, misconfigurations and vulnerabilities. Issues are remediated in line with the vulnerability management standard.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: User activity is logged and routinely monitored for the purposes of error detection and security. The Security Team maintains necessary and proportionate levels of security monitoring coverage across the enterprise, including SaaS systems, on-premise infrastructure, and cloud environments.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incidents are raised to the Security Team. Business impact of the incident is assessed and if customer data is at risk, customers are notified within 24 hours. Evidence is collected and stored securely by the Security Team and accessed only by investigators. All investigators are independent of the incident itself. A formal incident report is written to determine the root cause, this is then reviewed to determine corrective or preventative actions.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Ekco, we recognize the urgent need to address climate change and prioritise effective stewardship of the environment in all aspects of our operations. Our commitment extends beyond mere compliance to embodying proactive measures that deliver additional environmental benefits and drive progress towards a sustainable future.; ; Delivering Additional Environmental Benefits:; Ekco is dedicated to incorporating environmental considerations such as reducing greenhouse gas emissions and minimising environmental impact. Through the adoption of sustainable practices, resource efficiency measures, and the utilisation of renewable energy sources, we strive to contribute to the transition towards a low-carbon economy and promote environmental sustainability. Ekco is working towards ISO 14001 certification in order to monitor & measure our environmental controls and as a method of demonstrating our commitment to minimising environmental impacts. ; ; Influencing Stakeholders:; Ekco leverages its influence to promote environmental protection and improvement throughout the supply chain and among stakeholders. By engaging with our staff, suppliers, customers, and communities, we advocate for responsible environmental practices, raise awareness about the importance of conservation, and encourage the adoption of sustainable behaviours. Our Integrated Management System (IMS) contains a Third-party Governance Framework, which in addition to risk assessing supplier cybersecurity controls, is also used to evaluate supplier both environmental and ethical practices.

  Covid-19 recovery

  Promoting Health and Wellbeing: During the COVID-19 pandemic we ensured that we provided access to mental health resources on our EAP platform Spectrum, such as counselling services or employee assistance programs. ; ; Improving Workplace Conditions: Our workplaces evolved in response to the pandemic, Ekco is dedicated to fostering environments that prioritise employee health and safety. This involves supporting remote working arrangements with the use of new technologies and collaboration tools. We also actively promote sustainable travel solutions to minimise potential exposure risks and enhance employee well-being.

  Tackling economic inequality

  Creating Opportunities for Entrepreneurship: Our Ekco academy project is ongoing - where we aim to create Ekco as a learning organisation that supports personal and career development. ‘Ekco Think Time' was introduced so all staff can avail of one hour per week to work on their own personal learning and development through our learning management system . We have also launched an internal project entitled Ekco Graduation, where the learning achievements of staff are celebrated with mini-graduation celebrations . We are also running an Inspiring Leadership programme where our people managers across the group are learning valuable inclusive, team building, and communicative skills designed to support our goal of having more inspiring leaders working across Ekco. ; ; Promoting Employment Opportunities: Ekco widely promotes inhouse opportunities for promotion by advertising roles internally and looking at skills of employees to see where employment opportunities arise. ; ; Ekco understands the critical importance of enhancing supply chain resilience and capacity to ensure the effective delivery of contracts and contribute to overall economic stability. Our approach encompasses a range of activities aimed at fostering innovation, collaboration, and responsibility throughout the supply chain.; ; Supporting Innovation and Disruptive Technologies:; Ekco actively promotes innovation and the adoption of disruptive technologies throughout the supply chain. Through strategic partnerships, investment in research and development, and knowledge-sharing initiatives, we seek to deliver lower-cost and higher-quality goods and services while driving continuous improvement and resilience in our operations.; ; Developing Scalable and Future-Proofed Methods:; Ekco is dedicated to supporting the development of scalable and future-proofed methods to modernize delivery and increase productivity. By investing in technology, process optimisation, and workforce development, we aim to enhance efficiency, reduce risk, and ensure the long-term sustainability of our supply chain operations.

  Equal opportunity

  Ekco and its subsidiaries are committed to ensuring equal employment opportunity for all employees, including qualified employment applicants. The company strives to maintain an environment free of discrimination, harassment, intimidation or bullying based on race, colour, religion, gender, national origin, ancestry, age, disability, veteran status, marital status, sexual orientation, citizenship, civil status, family status, or race (colour, nationality or ethnic or national origin, membership of the Traveller Community or any other protected category or characteristics). ; ; This equal employment opportunity policy applies to all employment practices, including but not limited to recruiting, hiring, advertising, promotion, transfer, reductions in force, social and recreational programs, training, employee development, compensation and fringe benefits, discipline and termination. ; ; Diversity & Inclusion is a key area of importance which helps us build and maintain our unique culture. We want to do all we can to ensure our culture is one which promotes awareness and understanding of diversity & inclusion. ; ; We have zero-tolerance for any type of discrimination and/or harassment at Ekco. We have made significant strides through the following activities: ; • D&I Awareness Sessions - Internal Training Sessions provided to the group to raise awareness and understanding. We are lucky to have internal mental health and diversity trained speakers within our People Team who are truly passionate about making a difference in this area. ; • International Women's Day panel discussion. A hugely successful panel session about the experiences and challenges of women working in the tech industry, the success of which resulted in our family friendly leave entitlements being increased.; • Certified Proud - we are members of Certified Proud, an accreditation membership body that strives towards LGBTQ+ equality throughout businesses in Ireland. ; • The Ekco Experience – our internal podcast improves our communication and promotes diverse and inclusive conversations across the group, champions our D&I culture.

  Wellbeing

  Ekco supports the health and wellbeing of staff daily by offering support through Management and the People Team to ensure staff have a positive daily experience. ; ; Mental Health Awareness Week is one of our flagship employee engagement events. Each year we have guest speakers and coaches support wellbeing and advise our staff on healthy mental as well as general health wellbeing. ; ; We are lucky to have internal mental health and diversity trained speakers within our People Team who are truly passionate about making a difference in this area. ; ; All staff are given:; C O R E; • Automatic enrolment pension contributions after 3 months service. Company contributions are matched to employee contributions at 5:5%; • 25 days per calendar year plus normal bank and public holidays; • A day off each year for your birthday, taken in the calendar month of your birthday; C H O I C E S; • Company funded single cover Private Medical Insurance (subject to post probation eligibility); • Discounted single cover with Bupa Dental Insurance via salary sacrifice; • Support your favourite charities through tax efficient donations via payroll; • Reimbursement to cover some of the costs of eye tests, glasses and contact lenses; W E L L N E S S; • Employee Assistance Programme (EAP) offering a dedicated confidential service for mental ; • health, emotional wellbeing or general advice; • Enhanced Family leave in addition to statutory eligibility;; • Maternity / Paternity; • 5 days additional leave to use in emergencies to care for dependent / pet; • Ekco Eats – a monthly lunch in the London office from a local eatery of employees' choice!; • Ekco Events – a wide range of events from EkcOlympics to summer parties; • Women's Wellness – wellness packs and toolkits to help throughout life stages

Pricing

• Price: £1 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The Darktrace Proof of Value (POV) is a 30-day free trial of Darktrace’s Enterprise Immune System technology, designed to quickly demonstrate the value of self-learning Cyber AI in protecting your employees and organization from cyber-threats.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ekco.gcloud@ek.co. Tell them what format you need. It will help if you say what assistive technology you use.