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MKSK CONSULTING LTD

Oracle Helpdesk Support

Experience award-winning Oracle Helpdesk Support with MKSK. Specializing in Oracle Cloud SaaS, including HCM, Payroll, Absence, and more, our consultancy delivers end-to-end implementation services. Benefit from industry best practices and seamless integration for optimized workforce management.

Features

  • Business process design and Oracle Cloud application configuration
  • Gap Analysis
  • Design, Build and unit test of the solution
  • Integration, Non-Functional, Performance testing of solution
  • Data Migration planning, development and data reconciliation
  • Business Change Management
  • Training Needs Analysis from Design to Delivery
  • Cutover, including rehearsals, data migration and post go-live support
  • Lifecycle management for extensions and integrations

Benefits

  • Understanding of end-to-end business processes
  • Understanding of Oracle Integrations to and from legacy systems
  • Application of Industry Best Practices
  • Easy access to experienced Oracle Industry experts
  • Reduced risk
  • Lower cost of ownership
  • Maximised return on investment

Pricing

£395 to £1,595 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@mksk.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 1 7 6 9 6 1 7 6 7 4 2 3 6 0

Contact

MKSK CONSULTING LTD Mohammed Khan
Telephone: +44 7912113775
Email: gcloud@mksk.co.uk

Planning

Planning service
Yes
How the planning service works
With over two decades of expertise, our consultancy guides buyers through meticulous planning for Oracle Cloud implementation. Through in-depth business analysis, we identify clients' unique requirements and objectives. Our seasoned team crafts tailored solution designs that align with their business goals, optimizing efficiency and functionality. Moreover, we prioritize security architecture, ensuring robust protection of data and assets in the cloud environment. By collaborating closely with clients, we develop comprehensive implementation strategies that seamlessly integrate cloud hosting or software services into their operations. Our proven methodologies and extensive experience empower clients to navigate the complexities of cloud adoption with confidence, maximizing the value and performance of Oracle Cloud solutions.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
End User Training, Technical Training, Train the Trainer. Change Management Training
Training is tied to specific services
Yes
Services the training service works with
  • Oracle Cloud HCM
  • Oracle Cloud ERP
  • Oracle HCM
  • Oracle ERP
  • Oracle Ebusiness Suite
  • Oracle BI Intelligence
  • Oracle Analytics
  • OAC - Oracle Analytics Cloud

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
As the leading Oracle Cloud HCM consultancy, our award-winning expertise is instrumental in facilitating seamless cloud migrations for buyers. We begin by conducting a comprehensive assessment of their current infrastructure, applications, and specific requirements. Leveraging our deep understanding of Oracle Cloud HCM solutions and industry best practices, we craft meticulous migration strategies tailored to each client's unique needs.

Throughout the migration process, our team prioritizes efficiency, security, and minimal disruption to operations. We leverage advanced tools and methodologies to migrate data, applications, and workloads seamlessly to the cloud. Whether it's transitioning to the cloud for the first time or migrating between cloud services, we ensure a smooth and efficient transition.

Furthermore, our extensive experience and proven track record enable us to address any challenges that may arise during the migration process promptly. We provide ongoing support and guidance to ensure that clients maximize the benefits of their Oracle Cloud HCM solutions post-migration. With our award-winning consultancy services, buyers can trust us to deliver exceptional results and drive their success in the cloud.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Oracle Cloud HCM
  • SAP
  • Workday
  • Sage
  • ADP
  • E-Business Suite
  • Any other 3rd party HR software
  • Any other 3rd party payroll software

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
At MKSK Consulting, our Oracle Cloud HCM implementation services are complemented by our expertise in assisting buyers with comprehensive quality assurance (QA) and performance testing tailored specifically to their Oracle Cloud HCM implementations. Here's how we support buyers in these crucial areas:

Tailored Testing Strategies: We collaborate closely with buyers to develop customized testing strategies aligned with their Oracle Cloud HCM implementation goals, including defining test objectives, identifying critical business processes, and selecting appropriate testing methodologies.
End-to-End Testing: Our team conducts comprehensive end-to-end testing across all aspects of the Oracle Cloud HCM system, ensuring functionality, integration, data migration, and user experience are thoroughly validated.
Performance Testing: We specialize in performance testing to evaluate scalability, responsiveness, and reliability under various load conditions, using industry-leading tools to identify and address performance bottlenecks.
Continuous Quality Assurance: Robust QA processes are implemented throughout the implementation lifecycle, ensuring the solution meets the highest standards of quality and reliability.
Expert Guidance and Support: Our experienced Oracle Cloud HCM consultants provide expert guidance and support throughout the QA and performance testing process, offering valuable insights and recommendations to optimize implementation success.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Security testing
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Consultancy Services: Enhance existing hosting or software effectiveness through optimization, troubleshooting, and best practices. Specialize in configuring, troubleshooting, and implementing best practices for compatibility, scalability, and security.

End-to-End Support: Provide comprehensive support, from deployment to ongoing management and maintenance, for clients choosing our hosting or software solutions. Ensure secure, reliable, and scalable hosting tailored precisely to your needs.

Integration Support: Offer seamless integration support, setup, customization, and collaboration facilitation for clients preferring third-party providers. Act as a liaison, resolving any arising issues for smooth collaboration.

Training Services: Empower your team with tailored training programs onsite or remotely, ensuring effective utilization of hosting and software solutions.

Our range of supported hosting and software services includes various options such as cloud hosting solutions like Amazon Web Services (AWS), Oracle Cloud, Microsoft Azure, and Google Cloud Platform (GCP). Additionally, we support content management systems (CMS), customer relationship management (CRM) platforms, human capital management (HCM), enterprise resource planning (ERP) systems, and more, providing reliable, efficient, and scalable solutions for your business success.

Service scope

Service constraints
Our service constraints can vary depending on the specific service selected. While our default mode of support is remote to provide a cost effective approach, we are flexible and can accommodate onsite support if needed. However, it's essential for buyers to communicate their requirements during the initial consultation so that we can tailor our services accordingly.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our response times are governed by our Service Level Agreements (SLAs), which outline our commitment to addressing inquiries within specified timeframes.

During standard business hours, our response times typically range from a few hours to one business day, depending on the complexity of the issue. For inquiries received during weekends or outside of standard business hours, our response times may be slightly longer, as outlined in our SLAs.

We are committed to providing timely and effective support to our clients, and our SLAs ensure that response times are consistently met and monitored for customer satisfaction.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
At MKSK Consulting, inclusivity and accessibility are foundational principles guiding our web chat support services. We prioritize adherence to industry-leading web design standards and best practices to ensure that our clients' web chat interfaces are accessible to all users. As technology progresses, we remain proactive in seeking innovative solutions to address specific accessibility challenges and enhance user experiences within the realm of web chat support.

While our commitment to accessibility is unwavering, it's important to recognise responsibility for compliance with specific accessibility regulations, such as ADA and Section 508.

To empower our clients in achieving accessibility compliance, we provide comprehensive guidance and resources tailored to web chat interfaces. This includes offering accessibility tips and recommendations specific to chat support interactions. Furthermore, we advocate for thorough testing of our chat support features to ensure compliance with accessibility guidelines, leveraging tools like the WAVE Web Accessibility tool.

At MKSK Consulting, our dedication to collaboration means we work closely with our clients to develop web chat support solutions that are not only accessible and inclusive but also user-friendly. We prioritize the needs of all users to create a seamless and equitable experience for everyone engaging with our chat interfaces.
Support levels
At MKSK Consulting, we provide three distinct support levels tailored to suit the varying needs of our clients:

Basic Support: Offering essential assistance, including access to our support ticketing system and email support during standard business hours, Basic Support is ideal for clients with straightforward inquiries or occasional technical issues.

Standard Support: Building upon Basic Support, Standard Support ensures enhanced responsiveness and priority handling of requests. Clients benefit from faster response times and extended support hours, catering to those with moderate technical requirements and a need for reliable assistance.

Premium Support: Our highest level of service, Premium Support, offers expedited response times, extended support hours, and access to a dedicated Technical Account Manager or Cloud Support Engineer. This individual serves as a single point of contact, providing personalized assistance, proactive guidance, and strategic advice to optimize the client's technology infrastructure.

Pricing for our support levels varies based on services, response times, and included features. We offer flexible pricing models to accommodate unique requirements and budgets. For specific pricing details, clients can contact our sales team for assistance.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Skillsfront
ISO/IEC 27001 accreditation date
07/12/2023
What the ISO/IEC 27001 doesn’t cover
Our ISO/IEC 27001 certification primarily covers our Information Security Management System (ISMS), ensuring the implementation of robust security controls to protect sensitive information assets. However, it's essential to note that ISO/IEC 27001 certification doesn't explicitly cover external factors such as natural disasters, supplier vulnerabilities, or human errors unrelated to information security protocols. Additionally, it doesn't guarantee absolute protection against all potential cybersecurity threats or breaches, as security is an ongoing process requiring vigilance and continuous improvement.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

As an Oracle Cloud HCM implementation company, MKSK Consulting contributes to fighting climate change in the following ways:

Remote Working: By enabling remote working options for our employees and clients, we reduce the need for commuting and office space, thereby lowering carbon emissions associated with transportation and building energy consumption.
Technology Solutions: Our services focus on implementing efficient digital solutions, which can help organizations streamline their operations and reduce paper usage, energy consumption, and waste generation, contributing to overall environmental sustainability.
Training and Awareness: We prioritize training employees from various fields, including environmental sustainability practices. Through our programs, we educate and empower individuals to make environmentally conscious decisions in their professional and personal lives, fostering a culture of sustainability within organizations and communities.
Supplier Influence: We work closely with our suppliers to ensure environmentally responsible practices throughout our supply chain. By encouraging sustainable sourcing and production methods, we contribute to reducing the environmental impact associated with the goods and services we procure.
Community Engagement: Through our contract delivery and outreach initiatives, we engage with local communities to raise awareness about climate change and environmental protection. By promoting eco-friendly practices and initiatives, we inspire positive change and collective action towards mitigating climate change effects.
Overall, MKSK Consulting is committed to integrating environmental considerations into our service provision, supporting efforts to combat climate change and achieve net zero greenhouse gas emissions. We recognize the importance of aligning our business practices with environmental sustainability goals and strive to make a positive impact on the planet through our operations and partnerships.

Covid-19 recovery

As an Oracle Cloud HCM implementation company, MKSK Consulting contributes to COVID-19 recovery efforts by:

Employment Opportunities: We create employment opportunities through our remote working model and by offering re-training programs. These initiatives aim to support individuals left unemployed by COVID-19, particularly in high-growth sectors, facilitating their return to work and economic stability.
Community Support: Through our contract delivery, we prioritize supporting people and communities affected by COVID-19. This includes providing assistance to those worst affected or shielding, helping them manage and recover from the impacts of the pandemic.
Business Recovery: We assist organizations and businesses in managing and recovering from the impacts of COVID-19. Our services adapt to new ways of working, ensuring continuity and resilience in service delivery amidst evolving challenges.
Mental Health Support: MKSK Consulting prioritizes the physical and mental well-being of individuals affected by COVID-19. We offer initiatives aimed at reducing the demand on health and care services by promoting mental health awareness and support mechanisms.
Workplace Adaptation: Our services focus on improving workplace conditions to support the COVID-19 recovery effort. This includes implementing effective social distancing measures, facilitating remote working arrangements, and promoting sustainable travel solutions, ensuring the safety and well-being of employees.
Through our commitment to these activities, MKSK Consulting actively contributes to COVID-19 recovery efforts, supporting individuals, communities, and organizations in navigating the challenges posed by the pandemic and fostering resilience for the future.

Tackling economic inequality

As an Oracle Cloud HCM implementation company, MKSK Consulting contributes to tackling economic inequality through the following activities:

Entrepreneurship Support: We create opportunities for entrepreneurship and assist small organizations in growing their businesses. By supporting economic growth and business creation, we contribute to job creation and economic empowerment, particularly for those facing barriers to employment and those in deprived areas.
Employment and Training Opportunities: MKSK Consulting creates employment and training opportunities, focusing on industries with skills shortages and high growth sectors. Our initiatives aim to bridge skills gaps, enhance educational attainment, and provide recognized qualifications, empowering individuals to access sustainable employment opportunities.
Skills Development: We support educational attainment relevant to our contracts, offering training schemes that address skills gaps and result in recognized qualifications. By investing in skills development, we empower individuals to thrive in the workforce and contribute to economic prosperity.
Supply Chain Diversity: MKSK Consulting promotes a diverse supply chain by engaging with new businesses, entrepreneurs, start-ups, SMEs, VCSEs, and mutuals. Through collaboration and fair partnerships, we enhance supply chain resilience and capacity, fostering economic inclusion and opportunity.
Innovation and Technology Adoption: We support innovation and disruptive technologies throughout the supply chain, aiming to deliver lower costs and higher quality goods and services. By embracing scalable and future-proofed methods, we modernize delivery processes and increase productivity, driving economic growth and competitiveness.
Cybersecurity Management: MKSK Consulting takes action to identify and manage cybersecurity risks in the delivery of our contracts, including within the supply chain. By prioritizing cybersecurity measures, we ensure the integrity and security of operations, safeguarding against potential threats and disruptions.
Through these activities, MKSK Consulting actively contributes to tackling economic inequality by fostering entrepreneurship, creating employment opportunities, promoting skills development, diversifying supply chains, fostering innovation, and ensuring cybersecurity resilience.

Equal opportunity

As an Oracle Cloud HCM implementation company, MKSK Consulting actively promotes equal opportunity by addressing workforce inequality and reducing the disability employment gap through the following actions:

Representation of Disabled People: We take concrete action to increase the representation of disabled individuals in our contract workforce. By providing equal opportunities for disabled people, we ensure a diverse and inclusive work environment that values and leverages individual talents and abilities.
Skills Development for Disabled People: MKSK Consulting supports disabled individuals in developing new skills relevant to our contracts. Through training schemes resulting in recognized qualifications, we empower disabled individuals to enhance their professional capabilities and pursue fulfilling career opportunities.
Advocacy and Influence: Our contract delivery efforts extend beyond the workplace to influence staff, suppliers, customers, and communities in supporting disabled people. By raising awareness and promoting inclusivity, we foster a culture of support and understanding, driving positive change in attitudes and behaviors towards disabled individuals.
Tackling Workforce Inequality: We take proactive measures to identify and address inequality in employment, skills, and pay within our contract workforce. Through targeted interventions and support programs, we strive to create pathways for advancement and in-work progression, particularly for individuals from disadvantaged or minority groups.
Modern Slavery Risk Management: MKSK Consulting is committed to identifying and managing the risks of modern slavery in the delivery of our contracts, including within the supply chain. By implementing robust measures and monitoring mechanisms, we ensure ethical practices and uphold human rights standards throughout our operations.
Through these actions, MKSK Consulting demonstrates its commitment to promoting equal opportunity and fostering a workplace environment where all individuals, regardless of disability or background, have the opportunity to thrive and succeed.

Wellbeing

As an Oracle Cloud HCM implementation company, MKSK Consulting prioritizes the health, wellbeing, and community integration of our workforce and stakeholders through the following initiatives:

Support for Health and Wellbeing: MKSK Consulting takes proactive measures to support the health and wellbeing of our contract workforce, encompassing both physical and mental health. By providing access to resources, support networks, and wellness programs, we promote a positive and inclusive work environment that prioritizes employee health and wellbeing.
Advocacy and Influence: In delivering our contracts, we leverage our influence to promote health and wellbeing among our staff, suppliers, customers, and communities. Through awareness campaigns, training sessions, and policy initiatives, we advocate for practices that support physical and mental health, fostering a culture of care and resilience.
Community Integration: MKSK Consulting collaborates with users and communities in the co-design and delivery of our contracts to promote strong community integration. By engaging stakeholders in meaningful dialogue and involving them in decision-making processes, we foster inclusive and integrated communities that are empowered to thrive and succeed.
Influence and Engagement: We extend our efforts to influence staff, suppliers, customers, and communities through the delivery of our contracts, advocating for policies and practices that support strong, integrated communities. By fostering collaboration and partnership, we work towards building resilient and interconnected communities that benefit from shared resources and support networks.
Through these initiatives, MKSK Consulting demonstrates its commitment to improving health and wellbeing, promoting community integration, and fostering a supportive and inclusive environment for all stakeholders involved in our contracts.

Pricing

Price
£395 to £1,595 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@mksk.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.