ADDITION SOLUTIONS LTD
Ongoing Support
Addition via Add Project provides reliable ongoing support to keep services stable, secure and productive. We deliver product support, incident logging and management, proactive reporting and analysis, and coordinate technician/parts dispatch where required — alongside end user training coordination and continual service improvement to sustain performance.
Features
- Product support capabilities across cloud and associated services
- Centralised incident logging, triage, escalation and closure
- ITIL-aligned incident, problem and change management processes
- Proactive monitoring, reporting and trend-based results analysis
- Root cause analysis with preventative action tracking
- Service desk integration and clear SLA/KPI management
- Dispatch coordination for service technicians and/or parts
- Maintenance scheduling and release/change communications
- End user training coordination and refresher session planning
- Service reviews, improvement backlog and optimisation actions
Benefits
- Faster restoration of service through structured incident response
- Reduced downtime via proactive monitoring and trend analysis
- Clear visibility of performance through regular reporting
- Improved stability from root cause fixes, not workarounds
- Predictable support outcomes with agreed SLAs and governance
- Better user experience through consistent communications and training
- Reduced operational risk with disciplined escalation paths
- Efficient field resolution through coordinated dispatch and parts
- Continuous improvement that sustains value over time
- Greater stakeholder confidence through transparent support management
Business architect
| £450.00 |
£180.00 |
| £625.00 |
£250.00 |
| £800.00 |
£320.00 |
| £950.00 |
£380.00 |
Data architect
| £800.00 |
£320.00 |
| £950.00 |
£380.00 |
| £1,000.00 |
£400.00 |
Enterprise architect
| £900.00 |
£380.00 |
| £1,000.00 |
£400.00 |
| £1,300.00 |
£520.00 |
| £1,300.00 |
£520.00 |
Network architect
| £625.00 |
£250.00 |
| £800.00 |
£320.00 |
| £950.00 |
£380.00 |
Security architect
| £950.00 |
£380.00 |
| £1,000.00 |
£400.00 |
| £1,300.00 |
£520.00 |
Solution architect
| £625.00 |
£250.00 |
| £800.00 |
£320.00 |
| £950.00 |
£380.00 |
| £1,000.00 |
£400.00 |
| £1,300.00 |
£520.00 |
Technical architect
| £625.00 |
£250.00 |
| £800.00 |
£320.00 |
| £950.00 |
£380.00 |
| £1,000.00 |
£400.00 |
| £1,300.00 |
£520.00 |
Chief data officer
| £1,400.00 |
£560.00 |
Chief information security officer
| £1,400.00 |
£560.00 |
Chief technology officer
| £1,400.00 |
£560.00 |
Cyber security audit and assurance
| £950.00 |
£380.00 |
| £1,000.00 |
£400.00 |
Cyber security governance and risk management
| £800.00 |
£320.00 |
| £950.00 |
£380.00 |
| £1,000.00 |
£400.00 |
Cyber security monitoring
| £650.00 |
£260.00 |
| £890.00 |
£355.00 |
| £950.00 |
£380.00 |
Cyber security incident response
| £650.00 |
£260.00 |
| £890.00 |
£355.00 |
| £950.00 |
£380.00 |
Cyber security vulnerability management
| £650.00 |
£260.00 |
| £890.00 |
£355.00 |
| £950.00 |
£380.00 |
Cyber security digital forensics
| £650.00 |
£260.00 |
| £890.00 |
£355.00 |
| £950.00 |
£380.00 |
Cyber security testing
| £600.00 |
£240.00 |
| £850.00 |
£340.00 |
| £900.00 |
£360.00 |
Cyber security secure design
| £800.00 |
£320.00 |
| £950.00 |
£380.00 |
| £1,000.00 |
£400.00 |
Analytics engineer
| £450.00 |
£180.00 |
| £550.00 |
£220.00 |
| £850.00 |
£340.00 |
| £925.00 |
£370.00 |
| £1,200.00 |
£480.00 |
Data analyst
| £550.00 |
£220.00 |
| £750.00 |
£300.00 |
| £850.00 |
£340.00 |
| £925.00 |
£370.00 |
Data engineer
| £750.00 |
£300.00 |
| £850.00 |
£340.00 |
| £925.00 |
£370.00 |
| £1,200.00 |
£480.00 |
Data ethicist
| £927.00 |
£370.00 |
| £1,200.00 |
£480.00 |
Data governance manager
| £850.00 |
£340.00 |
| £925.00 |
£370.00 |
| £1,200.00 |
£480.00 |
Data scientist
| £450.00 |
£180.00 |
| £550.00 |
£220.00 |
| £750.00 |
£300.00 |
| £925.00 |
£370.00 |
| £1,200.00 |
£480.00 |
| £1,500.00 |
£600.00 |
Machine learning engineer
| £850.00 |
£360.00 |
| £950.00 |
£380.00 |
Performance analyst
| £550.00 |
£220.00 |
| £750.00 |
£300.00 |
| £850.00 |
£340.00 |
| £925.00 |
£370.00 |
| £1,200.00 |
£480.00 |
Application operations engineer
| £500.00 |
£200.00 |
| £650.00 |
£260.00 |
| £800.00 |
£320.00 |
| £890.00 |
£355.00 |
| £950.00 |
£380.00 |
Business relationship manager
| £800.00 |
£320.00 |
| £890.00 |
£355.00 |
| £950.00 |
£380.00 |
Change and release manager
| £500.00 |
£200.00 |
| £650.00 |
£260.00 |
| £800.00 |
£320.00 |
Command and control centre manager
| £500.00 |
£200.00 |
| £650.00 |
£260.00 |
| £890.00 |
£355.00 |
| £950.00 |
£380.00 |
End user computing engineer
| £500.00 |
£200.00 |
| £650.00 |
£260.00 |
| £800.00 |
£320.00 |
| £890.00 |
£355.00 |
| £950.00 |
£380.00 |
IT service manager
| £650.00 |
£260.00 |
| £800.00 |
£320.00 |
| £890.00 |
£355.00 |
| £950.00 |
£380.00 |
Incident manager
| £800.00 |
£320.00 |
| £890.00 |
£355.00 |
Infrastructure engineer
| £500.00 |
£200.00 |
| £650.00 |
£260.00 |
| £800.00 |
£320.00 |
| £890.00 |
£355.00 |
| £950.00 |
£380.00 |
Infrastructure operations engineer
| £500.00 |
£200.00 |
| £650.00 |
£260.00 |
| £800.00 |
£320.00 |
| £890.00 |
£355.00 |
| £950.00 |
£380.00 |
Problem manager
| £650.00 |
£260.00 |
| £800.00 |
£320.00 |
Service desk manager
| £500.00 |
£200.00 |
| £650.00 |
£260.00 |
| £800.00 |
£320.00 |
| £890.00 |
£355.00 |
Service transition manager
| £650.00 |
£260.00 |
| £800.00 |
£320.00 |
| £890.00 |
£355.00 |
| £950.00 |
£380.00 |
Business analyst
| £400.00 |
£160.00 |
| £450.00 |
£180.00 |
| £700.00 |
£300.00 |
| £800.00 |
£340.00 |
| £900.00 |
£380.00 |
| £950.00 |
£400.00 |
Delivery manager
| £600.00 |
£240.00 |
| £700.00 |
£280.00 |
| £800.00 |
£340.00 |
| £950.00 |
£400.00 |
Digital portfolio manager
| £600.00 |
£240.00 |
| £850.00 |
£340.00 |
| £895.00 |
£360.00 |
| £995.00 |
£400.00 |
Product manager
| £600.00 |
£240.00 |
| £700.00 |
£300.00 |
| £800.00 |
£340.00 |
| £900.00 |
£380.00 |
| £950.00 |
£400.00 |
Programme delivery manager
| £950.00 |
£400.00 |
Service owner
| £890.00 |
£355.00 |
Quality assurance testing (QAT) analyst
| £450.00 |
£180.00 |
| £600.00 |
£240.00 |
| £700.00 |
£300.00 |
| £800.00 |
£340.00 |
Test engineer
| £450.00 |
£180.00 |
| £600.00 |
£240.00 |
| £750.00 |
£300.00 |
| £850.00 |
£340.00 |
Test manager
| £800.00 |
£340.00 |
| £900.00 |
£360.00 |
Development operations (DevOps) engineer
| £450.00 |
£180.00 |
| £450.00 |
£180.00 |
| £750.00 |
£300.00 |
| £850.00 |
£360.00 |
| £900.00 |
£380.00 |
| £900.00 |
£380.00 |
| £1,000.00 |
£480.00 |
| £1,000.00 |
£480.00 |
| £1,200.00 |
£600.00 |
Frontend developer
| £450.00 |
£180.00 |
| £450.00 |
£180.00 |
| £750.00 |
£300.00 |
| £800.00 |
£360.00 |
| £900.00 |
£380.00 |
| £1,200.00 |
£480.00 |
Software developer
| £450.00 |
£180.00 |
| £450.00 |
£180.00 |
| £750.00 |
£300.00 |
| £800.00 |
£360.00 |
| £900.00 |
£380.00 |
| £900.00 |
£380.00 |
| £1,000.00 |
£480.00 |
| £1,000.00 |
£480.00 |
| £1,200.00 |
£600.00 |
Accessibility specialist
| £450.00 |
£180.00 |
| £700.00 |
£280.00 |
| £900.00 |
£360.00 |
| £1,000.00 |
£400.00 |
Content designer
| £475.00 |
£190.00 |
| £450.00 |
£180.00 |
| £700.00 |
£280.00 |
| £800.00 |
£360.00 |
| £900.00 |
£400.00 |
| £1,000.00 |
£400.00 |
Content strategist
| £900.00 |
£360.00 |
Graphic designer
| £475.00 |
£190.00 |
| £450.00 |
£180.00 |
| £650.00 |
£280.00 |
| £800.00 |
£360.00 |
| £900.00 |
£400.00 |
| £1,000.00 |
£400.00 |
Interaction designer
| £475.00 |
£190.00 |
| £450.00 |
£180.00 |
| £700.00 |
£280.00 |
| £850.00 |
£360.00 |
| £1,000.00 |
£400.00 |
| £1,200.00 |
£400.00 |
Service designer
| £475.00 |
£190.00 |
| £450.00 |
£180.00 |
| £700.00 |
£280.00 |
| £850.00 |
£360.00 |
| £1,000.00 |
£400.00 |
| £1,200.00 |
£400.00 |
Technical writer
| £900.00 |
£360.00 |
| £1,000.00 |
£400.00 |
User researcher
| £475.00 |
£190.00 |
| £450.00 |
£180.00 |
| £650.00 |
£280.00 |
| £850.00 |
£360.00 |
| £950.00 |
£400.00 |
| £1,000.00 |
£400.00 |
Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
07c8111f-994c-40a0-bd7e-d8612fa355e2
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
None of the criteria
-
Other security certifications
-
No
Social value
-
Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Plans to engage the contract workforce in deciding the most important workplace issues to address
-
Ensuring new workers are informed of their right to join a trade union
-
Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
-
Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Activities to cascade good practice on fair working conditions throughout the supply chain
-
Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
-
Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
-
Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
-
Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
-
Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
-
How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
-
How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
-
Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Break down barriers to opportunity
-
By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
-
Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
-
Introducing transparency to pay and reward processes
-
Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
-
Working conditions which promote an inclusive working environment and promote retention and progression
-
Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
Service documents
Request an accessible format
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email the supplier at
simon@additionsolutions.co.uk.
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