Computacenter (UK) Ltd

Computacenter - Tanium Converged End Point Management (XEM)

Visibility, control, remediation of endpoints in real-time, cloud-scale and autonomous - Tanium offers the only converged endpoint management (XEM) platform that combines end-to-end visibility, control, and remediation in one place.

Features

• XEM Core: Asset discovery, inventory, policy, certificate management
• Endpoint Management: Device provisioning, software deployment, patching
• Risk and Compliance: Vulnerability management, file integrity, data monitoring
• Incident Response: Risk assessment, threat hunting, automated responses
• Digital Employee Experience: Performance monitoring, self-help, sentiment analysis

Benefits

• Tanium offers real-time data on all endpoints
• Manages, hardens, and responds to incidents instantly
• Tanium XEM Platform emphasizes visibility, extensibility, and scalability
• Supports thousands of IT and security use-cases
• Enables granular data collection and critical operations

£20.70 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

917768144713846

Contact

Karen Baldock
+44 (0) 1707 631000
government@computacenter.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements: https://help.tanium.com/bundle/ug_cloud_cloud/page/cloud/requirements.html

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Tanium maintains a 24/7 support center with a defined escalation path to address support tickets of varying severity. Standard Response SLOs are available via Tanium's Support Handbook and are based on mutually agreed to issue severity.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Tanium provides one level of Support to all customers. If a customer requires 24x7 Support for Severity 1 or 2 issues due to business requirements, Tanium does have an offering to support that business need.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: On site training, computer-based learning, user documentation, 247 support centre, 24/7 self-help centre
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Tanium is not intended as a long term store for data, however some data is retained within the platform for reporting purposes, this can be exported directly by the operator of the system in a variety of formats - CSV, json, text etc.
• End-of-contract process: In the event of not renewing the service the customers' instance of Tanium is retained for 30 days in an inaccessible state should there have been an error with renewal, once the 30 day period has passed the instance is permanently deleted & is not recoverable.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Tanium provides a rich web console where operators ask questions of the environment and lauch packages to remediate findings. Modules on top of the Tanium platform have separate workbenches where you configure, interact and drive the specific capability.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Tanium has conducted 3rd party accessibility assessments over the course of product development for many years. We certify against the WCAG 2.1 / VPAT 2.4 standards for all major product modules.
• API: Yes
• What users can and can't do using the API: Access is via API tokens. Most functionality can be accessed via API. See Tanium documentation for detail at help.tanium.com - https://help.tanium.com/bundle/z-kb-articles-salesforce/page/kA07V000000Tca0SAC.html#introducing_the_tanium_gateway
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: End users can create custom sensors, packages, reports and dashboards.

Scaling

• Independence of resources: "Proactive monitoring continuously measures the performance of key subsystems of Tanium Cloud against the established baselines of acceptable service performance and availability, and to support regulatory requirements.; ; Taniums unique linear chain technology allows organisations to scale with minimal performance impact. More information on linear chain can be found here.; ; https://site.tanium.com/rs/790-QFJ-925/images/DS-Tanium-Endpoint-Platform-Architecture-2020.pdf"

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Tanium

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Tanium Cloud securely hosts customer data within its designated boundary, ensuring it never leaves. Customer data is logically separated through labeling, namespacing, and unique encryption keys, allowing visibility only within each specific service instance. Tanium largely automates management operations, restricting its access to customer environments. Engineers may access customer data briefly, under stringent conditions and oversight, strictly for necessary operational and troubleshooting purposes. Furthermore, customers must use their own SAML2-compliant Identity Providers to control access and authentication to the Tanium Cloud service, enhancing security and governance over their data.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: It depends on the capability being used but data can normally be exported via CSV at a minimum. Other options include HTML and sending directly to other systems via email, syslog, JSON etc.
• Data export formats:
  • CSV
  • Other
• Other data export formats: HTML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • API
  • SQL

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: All Tanium Cloud data is encrypted at rest and in transit using unique keys for every customer

Availability and resilience

• Guaranteed availability: https://help.tanium.com/bundle/ug_cloud_cloud/page/cloud/trust_compliance.html#service_availability
• Approach to resilience: As a global organization that protects customers in over 150 countries, Trend Micro understands there are requirements for data protection and privacy that make the location of a security offering important. That's why we've invested in making sure the solutions that make up our Trend Vision One™ unified cybersecurity platform are available in key locations around the world. We've also prioritized making sure these locations are secure, as demonstrated by our global certifications. These certifications can be found here https://www.trendmicro.com/en_us/about/trust-center/compliance.html
• Outage reporting: Contact us for details

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Via customers SAML 2.0 compliant identity provider
• Access restrictions in management interfaces and support channels: Tanium uses roles based access control and computer groups to limit access .
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: Via customers SAML 2.0 compliant identity provider

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/04/2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification relates to the information security management system and not the products or services of the certified organisation.
• ISO 28000:2007 certification: Yes
• Who accredited the ISO 28000:2007: Gemserv Ltd
• ISO 28000:2007 accreditation date: 22/09/2021
• What the ISO 28000:2007 doesn’t cover: As per section 2a of the PCI-DSS certificate, there are no areas that were marked as ‘Not Included’. We therefore confirm we are compliant across all relevant requirements for our services as a Hosting Provider, Managed Services and Payment Processing.
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Contact us for details
• Information security policies and processes: Contact us for details

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Tanium has established baseline security configurations of software, hardware, service and networks. These standard configurations are maintained using industry standard hardening guides, such as guides from the Center for Internet Security (CIS); ; Aligned to ISO 27001 and NIST 800-53 FedRAMP Moderate, Tanium Cloud's vulnerability management process includes identifying, analyzing and understanding assets, impact of security risks and weaknesses and threats to apply security measures. It includes performing regular security assessments, Plan of Action and Milestones, continuous monitoring, and penetration testing, among others.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Aligned to ISO 27001 and NIST 800-53 FedRAMP Moderate, Tanium Cloud's vulnerability management process includes identifying, analyzing and understanding assets, impact of security risks and weaknesses and threats to apply security measures. It includes performing regular security assessments, Plan of Action and Milestones, continuous monitoring, and penetration testing, among others.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Tanium has a continuous monitoring strategy and program that includes monthly metrics, monthly monitoring and annual assessments, ongoing control assessments, monitoring of metrics, correlation and analysis generated by assessments and monitoring, and response actions to address those. Assessors or assessments teams are used to monitor systems and infrastructure on an ongoing basis, for example OS Scans conducted at least monthly, database scans at least monthly, web app scans at least monthly, all scans performed by independent assessors at least annually. Incident response was previously addressed.
• Incident management type: Supplier-defined controls
• Incident management approach: Tanium's IR plan documents the lifecycle of this process, which includes distinct phases of activities to handle all security events. Ranging from preparation, to detection, triaging, analysis, escalation, containment, eradication, recovery and post-mortem.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Computacenter ensures that our business practices deliver effective stewardship of the environment in line with the Social Value Model. Computacenter's science-based emissions reductions targets are approved with the SBTi. Our Net Zero Journey Group Emissions is now just 16% of 2015 levels as outlined in our carbon reduction plan to achieve ‘Net Zero’ carbon emissions by 2040.; ; Business travel is necessary, both for our customer requirements and for our staff. We have materially reduced business travel, ensuring all business trips are necessary, helping reduce carbon emissions. We are investing in technology to allow greater use of existing communication platforms as part of our ‘hybrid working’ strategy. One of the key benefits we believe this will help us realise is reducing emissions from business travel by 35 per cent by 2025 (compared to 2019). For G-Cloud services this means that we will drive the use of virtual, technology-enabled meetings as much as possible for all internal and external sessions, including those with our wider supply chain.; ; Further to this we can provide customer advisory services which include guidance and recommendations on how to improve their sustainability performance to help inform customer decision making whilst achieving the desired commercial and technical outcomes through the services being provided.; ; Computacenter has introduced incentives to encourage the replacement of the existing Fleet with Ultra Low Emission Vehicles. We have 44 electric charging points across 2 of our locations to encourage the adoption of electric and hybrid vehicles, either through our company car scheme or privately. For this framework specifically, this means that our consultants, project managers and engineering resource will have access to a ULEV vehicle via our company car scheme and the ability to charge a vehicle at Computacenter office locations.

  Covid-19 recovery

  Throughout the pandemic we have closely followed and implemented government guidance relating to the workplace and COVID-19. We created a COVID-19 risk assessment to enable us to understand the improvements that need to be made to our workplace conditions in line with the Government COVID-19 secure workplace guidelines and the business advice that is now current. It looks at the risks of COVID-19 in the workplace, such as hygiene, & cleaning and then states what we must put in place to mitigate these risks.; ; As we enter the recovery phase of the pandemic, we have introduced hybrid working for our employees. This will allow most employees including those delivering G-Cloud services increased flexibility in how and where they work ensuring that we still deliver the best service to our customers whilst looking after our people.; ; Our COVID-19 steering committee is there to identify activities that will improve workplace conditions then plan, build and regularly monitor various programmes focused on supporting the COVID-19 recovery effort. At these meetings, chaired by our Chief People Officer (‘CPO’) Sarah Long, our CIO John Gibbs and Services operations, the steering committee discuss changes that need to be implemented, identify areas of improvement, and review our roadmap of new activities.; Throughout the life of the contract, we will use our existing activities (as well as those that are in development in due course) to continue to improve workplace conditions in support of the COVID-19 recovery effort.; ; Questions relating to travel were included in the COVID-19 surveys that were issued through the pandemic. The assessment highlighted concerns people had about public transport. To help all employees; managers were coached and given guidance about being flexible with start/finish times. We continue to adapt our approach based on feedback received through the steering committee and employee surveys.

  Tackling economic inequality

  As a diverse and inclusive organisation with a strong focus on equality and driving in-work progression, our approach to recruitment and employment is aligned to recognised industry best practices such as the 5 principles of quality work as set out in the Good Work Plan.; ; Our Employee Impact Groups for disadvantaged or minority groups provide representation, support, and community engagement, feeding into our People Panel ensuring all voices are heard, underpinning our wider ambition of building a sustainable business for the long term.; ; We put specific measures in place to provide opportunities to under-represented groups or those who face barriers to employment, including comprehensive outreach programmes for schools and universities, as well as partnerships with non-profit organisations within our communities. We continue focus on reaching harder to reach groups and people who are underrepresented in our sector by working with charities and schools in the local community to offer career talks and work experience opportunities. Our school outreach programme has over 130 volunteers dedicating over 2,600 hours running activities for employability and life skills in schools, colleges, and universities.; ; Computacenter is one of the 9 founding members of ‘Technology Community for Racial Equality’ (‘TC4RE’), a group set up to drive racial equality throughout the technology industry, with which we are delivering a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.; ; Furthermore, Computacenter are a silver level partner in the Armed Forces Covenant and has introduced a programme that provides the opportunity to attain a degree and ServiceNow certification whilst receiving full salary for armed forces leavers. This programme is the first of many programmes we intend on running to help ex-forces personal transition back into the workplace and the IT industry.

  Equal opportunity

  Computacenter is committed to providing equal opportunities to all through fair recruitment practices and employment conditions across our organisation.; We are a Disability Confident ‘Committed’ employer, committed to making lasting changes to our business creating a diverse talent pool. We work with partners through our community outreach, who are specialists in disability. An example is our work with Knightsfield School in Welwyn Garden City, a specialist school for deaf children. We run at least 3 ‘get work ready’ events with them, as well as offer up to 4 work experience opportunities and onsite visits every year.; ; For this contract, we will use existing initiatives (as well as others that are in development) to provide career opportunities for individuals from under-represented groups to address requirements for specific skills or roles with a focus on increasing skillsets through the life of the contract. This will include apprenticeships aligned to security and cloud/infrastructure departments, as well as industrial placements and graduate schemes for our ServiceNow Centre of Excellence, with specific focus on delivering cloud-based services to our customers.; ; Our workforce for services delivered under this framework will have access to existing initiatives aimed at supporting in-work progression and development for those from disadvantaged/minority groups. For example, our gender diversity initiatives include our Growing Together programme, which over 150 women have been through so far, of which over one-third have been promoted or taken a new role within a year following the mentoring and coaching provided.; ; We are also committed to driving racial equality across our business and the wider technology industry. We are a founding member of ‘Technology Community for Racial Equality’ which recently delivered a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.

  Wellbeing

  We understand how important employee Wellbeing is for a sustainable business model, therefore we are committed to creating a sustainable supply chain. Ensuring the wellbeing of our employees are looked after will positively affect productivity, recruitment, and retention rates.; ; In November 2021, a designated UK wellbeing manager was appointed and has since launched our wellbeing strategy, which aligns with the Social Value Model and the 6 standards of the Mental Health at Work Commitment, signed in July 2021. We are actively implementing the enhanced mental health standards as recommended through the ‘Thriving at Work’ review, and NICE mental health at work guidelines, as part of our Wellbeing strategy. The strategy encompasses four pillars of wellbeing, mental, physical, financial, and social. We are a Menopause friendly organisation and have created a support network for those in need.; ; We have 109 Mental Health First Aid (MHFA) accredited staff in the UK, trained by Mind, who act as Wellbeing Champions providing mental health first aid support and promoting our wellbeing services which those delivering G-Cloud service provisions will have access to. These champions are from every business area and from different seniority. We hold events throughout the year organised by our UK wellbeing manager and Champions, which have included celebrating World Mental Health days, Menopause awareness, financial wellbeing webinars and sponsored events to raise money for our mental health charity partners.; ; 2021 also saw the launch of our new groupwide app-based programme ‘Be Well’ which gives our people access to over 3,000 fitness, nutrition, health and wellbeing courses through Humanoo. Through this app we have launched an extremely popular groupwide step challenge and has encouraged our people to be more active, with over 35% of our workforce now using the app and covering over 1.8bn steps so far.

Pricing

• Price: £20.70 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Yes, Tanium offers licences for free once a qualification process has been completed. There maybe costs involved in deploying and setting up however, usually provided by the partner.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.