Sophos Intercept X Advanced with XDR Server

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: Sophos Intercept-X Advanced for Server
Cloud deployment model: Public cloud
Service constraints: Windows Server 2008 R2, Windows SBS 2011, Windows Server 2012 and Windows Server 2012 R2 can only be supported upon purchase of Extended Support.
https://support.sophos.com/support/s/article/KB-000039324
System requirements: Windows Server 2008R2,SBS2011, 2012/R2,2016,2019 and 2022.

Windows Server: Free disk Space10 GB RAM/8 GB CPU/Cores 2

Amazon Linux/2 CentOS7 Debian 9/10 Oracle Linux 7/8

RHEL 7/8/9 SUSE Linux 12/15 Ubuntu 18/24.04 LTS

Linux: Kernel 2.6.32+/Free disk space: 1 GB/Free Memory: 1 GB

User support

Email or online ticketing support: Email or online ticketing
Support response times: Sophos Support is available 24 hours per day, 7 days per week, 52 weeks per year, including statutory, public, and bank holidays.

For Enhanced Support Plan:
Critical Within 4 hours
High Within 8 hours
Medium Within 24 hours
Low Within 24 hours

For Enhanced Plus Support Plan:
Critical Within 1 hour
High Within 2 hours
Medium Within 24 hours
Low Within 24 hours

Please see this link for details (page 9):
https://www.sophos.com/en-us/medialibrary/PDFs/Support/Sophos-Support-Services-Guide.pdf
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: Not Applicable
Onsite support: Yes, at extra cost
Support levels: Enhanced
• 24/7 multi-channel support
• Software downloads, updates, & maintenance
• Access to support knowledgebase and support forums
• Warranty (Appliances only)
• Hardware replacement (Appliances only)
• Remote assistance support

Enhanced Plus - includes all features of the Enhanced plan above and the following:
• Remote consulting
• Priority case and sample handling
• Phone calls routed to senior Technical Support Engineers

TAM - includes all features of Enhanced and Enhanced plus with the following:
• Named Technical Account Manager (TAM)
• Front of the line access to product information
• Personalized communications and alerts
• Performance and feature optimization
• Enhanced escalation
• Emergency Onsite Support

Please see this link for reference:
https://www.sophos.com/en-us/support/technical-support
Support available to third parties: Yes

Onboarding and offboarding

Getting started: The following resources are available:
• Sophos Central Admin Help:
https://docs.sophos.com/central/Customer/help/en-us/index.html
• Sophos TechVids:
https://techvids.sophos.com/
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Data can be exported using 'Live Discover queries'.
End-of-contract process: Customers must uninstall the XDR sensor for all their endpoints.

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari
Application to install: Yes
Compatible operating systems: Linux or Unix

MacOS

Windows
Designed for use on mobile devices: No
Service interface: Yes
User support accessibility: None or don’t know
Description of service interface: Sophos Central has a simple and intuitive dashboard, offering easy navigation and alert functions. Sophos Central provides default policies and recommended configurations to ensure you get the most effective protection from day one.

Management console is web-based and can be accessed on supported browsers on this link:
https://cloud.sophos.com/

For the Endpoint User Interface:
It can be opened on the taskbar. It allows the users to run a scan, see events and threat alerts detected on the device.
Entering the Tamper Protection password allows the user to disable/enable features such as Real-time Scanning, Application Control, etc. for up to 4 hours.
Accessibility standards: None or don’t know
Description of accessibility: The Sophos Central Admin Console can be accessed at https://cloud.sophos.com/ with supported web browsers.

Currently supports the following browsers:
•Google Chrome.
•Microsoft Edge.
•Mozilla Firefox.
•Apple Safari (Mac only).

It is recommended to install or upgrade to a supported version in the above list and to always run an up-to-date version. Sophos aims to support the latest version and previous versions of Google Chrome, Mozilla Firefox, and Apple Safari.

Aside from the SuperAdmin account, only users with an admin role can access the management console. The login requires an email and password as well as an MFA (Multi-factor Authentication).
Accessibility testing: Sophos Central does not currently have a VPAT compliance attestation. As a central console, many separate Sophos products appear in Sophos Central. Some of these products are accessibility compliant and we continue to improve the accessibility of our individual products.
API: Yes
What users can and can't do using the API: Sophos Central has a public API program that can automate monitoring, security, and administration activities in Sophos Central. It can do many of the things normally done in the Sophos Central Admin Console including Live Discover queries and pulling events/alerts into a SIEM.

All our APIs are offered as RESTful HTTP endpoints over the public internet. We use standard authentication, JSON requests and responses, and standard HTTP verbs. All communication is over HTTPS.

Please see the following link for details:
https://developer.sophos.com/intro
https://developer.sophos.com/apis
API documentation: Yes
API documentation formats: HTML
API sandbox or test environment: No
Customisation available: No

Scaling

Independence of resources: Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load.

Analytics

Service usage metrics: Yes
Metrics types: Through Sophos Threat Analysis Centre the user has access to threat graph information, detection telemetry & Live Discover query results.
Reporting types: Real-time dashboards

Regular reports

Resellers

Supplier type: Reseller (no extras)
Organisation whose services are being resold: Sophos

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: None

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Encryption of all physical media
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation
Equipment disposal approach: In-house destruction process

Data importing and exporting

Data export approach: Data such as alerts, logs, and lists of devices can be readily exported out of the customer’s Sophos Central environment at the customer’s discretion.
Sophos Central also has a Logs & Reports section that contains several reports that can be exported to PDF or CSV
Data export formats: CSV
Data import formats: CSV

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

Other
Other protection between networks: Transport-level encryption is used to secure management communication between the client software and Sophos Central platform via certificates and server validation.
Data protection within supplier network: TLS (version 1.2 or above)

Other
Other protection within supplier network: It is carried out using secured services such as SFTP, HTTPS, TLS encrypted, etc.

Availability and resilience

Guaranteed availability: Sophos Central does not provide a traditional SLA because the availability of our products is not dependent on the availability of the web portal. However, the availability of the web portal ranged between 99.99 and 100% over the past year, depending on geographic region.

Sophos Central status can be viewed here:
https://centralstatus.sophos.com/#!/
Approach to resilience: Sophos Central is hosted on Amazon Web Services (AWS), across a number of virtual machine instances and services that dynamically scale to handle the current Sophos Central workload.

Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load.
Outage reporting: Sophos Central status can be viewed here:
https://centralstatus.sophos.com/#!/

It also has a subscribe button at the top right to receive status notifications.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Other
Other user authentication: Access to the Sophos Central admin console requires a login (email and password) as well as MFA (Multi-Factor Authentication).
Sophos Central also supports Azure AD Federation authentication.

Except for the SuperAdmin, Users need to have an admin role assigned to them to get access to the Sophos Centrla admin console.
Access restrictions in management interfaces and support channels: Sophos Central has a Role Management feature that provides admins the capability to assign pre-defined administrative roles to users who need access to the Sophos Central Admin Console. The following are the available pre-defined administrative roles:
• Super Admin
• Admin
• Help Desk
• Read-only

Please refer to this link for more information:
https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/AdminRoles.html
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password

Other
Description of management access authentication: Access to the Sophos Central admin console requires a login (email and password) as well as MFA (Multi-Factor Authentication).
Sophos Central also supports Azure AD Federation authentication.

Except for the SuperAdmin, Users need to have an admin role assigned to them to get access to the Sophos Centrla admin console.

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: Between 1 month and 6 months
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: Between 1 month and 6 months
How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: Coalfire Certifications
ISO/IEC 27001 accreditation date: 16/01/2024
What the ISO/IEC 27001 doesn’t cover: The certificate scope comprises the Sophos information security management system supporting the operations underlying the
Sophos Labs, Sophos Central, Sophos OPTIX, Intelix, and MDR/MTR services. The organizational scope includes the Security,
Information Technology, Product, and Legal teams affecting the Sophos information security management system. These activities
are governed by the implemented controls in accordance with the organizational Statement of Applicability.
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: Yes
Who accredited the PCI DSS certification: A-Lign
PCI DSS accreditation date: 09/02/2021
What the PCI DSS doesn’t cover: It only covers our Sophos MDR Product.

Other Sophos Central products do not contain or protect any cardholder-related information and is therefore not required to be PCI Compliant.
Cyber essentials: No
Cyber essentials plus: No
Other security certifications: Yes
Any other security certifications: SOC 2 Type 2

ISO27001:2022

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: No
Security governance approach: The Sophos Information security framework (SISP) is based upon leading practices such as ISO 27001, SOX, and PCI as well as with Sophos priorities. Our ISPF and Security policy is part of a holistic approach to Information Security Management. Contents of ISP and security policy drives development of technical security standards, processes, and configurations will be utilized by staff and vendors to implement security controls. They also provide the context for training, awareness, audits, and compliance assurance activities. Lastly, they provide Sophos with necessary information to risk adjust business initiatives and improve the state of the Sophos Information Security Program.
Information security policies and processes: ISO27001:2022, SOC 2 Type 2

Sophos has a dedicated cybersecurity team. The team has developed and deployed security policies, standards, and procedures validated by an active governance and audit program.
Sophos aligns with the NIST Cybersecurity Framework and ISO 27001 controls.

Please see this link for the High-Level Overview of the Sophos Security Policy:
https://www.sophos.com/en-us/trust/high-level-security-policy-overview

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: Changes to the production environment are strictly done after following our Change management process (including approval from the Security team if needed) and are reviewed by the operational team.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: The Security team (Red team) is tasked with scanning systems for vulnerability scans.
We follow a risk-based approach while deciding on the remediation of vulnerabilities.

Most of the systems are set for automated patch management. In cases where systems are set for manual patch updates, a time frame is mandated to the system owners to apply patches (especially security/ critical patches)
All relevant teams involved in patch management (like system owners, business units, IT, Security, etc.) are notified in advance for patch activity.
Patches are tested in a test environment before moving to the production environment.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.

There are many ways Sophos identifies or becomes aware of security incidents. These include:
•Security monitoring capabilities, often in our products, or complementary methods we have developed
•Bug-bounty reports
•Penetration test findings
•Vulnerability analysis
•Code and application analysis
•Research and threat intelligence analysis
•Customer notifications
To report a potential security incident, please see our Responsible Disclosure Program.

Please see this link for the Overview of the Sophos Incident Response:
https://www.sophos.com/en-us/trust/incident-response
Incident management type: Supplier-defined controls
Incident management approach: We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.

There are many ways Sophos identifies or becomes aware of security incidents. These include:
•Security monitoring capabilities, often in our products, or complementary methods we have developed
•Bug-bounty reports
•Penetration test findings
•Vulnerability analysis
•Code and application analysis
•Research and threat intelligence analysis
•Customer notifications
To report a potential security incident, please see our Responsible Disclosure Program.

Please see this link for the Overview of the Sophos Incident Response:
https://www.sophos.com/en-us/trust/incident-response

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.

We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals.

We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.

At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.

In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

Tackling economic inequality

As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.

We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.

We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds.

We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.

For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.

We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.

Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

Equal opportunity

Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.

Softcat supports diversity and inclusion through various networks including:
- Supporting Women in Business (SWIB)
- The Ethnic and Cultural Network
- The Pride Network
- The Family Network
- The Empowering Disability and Neurodiversity Network (EDN)
- The Faith at Work Network
- Armed Forces & Veterans Network
These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.

Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally.

Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive.

Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

Wellbeing

At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.

Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause.

Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

Price: £5.63 a user
Discount for educational organisations: Yes
Free trial available: No

Sophos Intercept X Advanced with XDR Server

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Sophos Intercept X Advanced with XDR Server

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents