Ve3 Global Ltd

Microsoft Dynamics 365 for Housing

VE3 collaborates with Microsoft Dynamics 365 to empower social housing providers in enhancing customer service and operational efficiency by effectively managing housing-related processes, as well as asset and tenant information.

Features

• Organizational processes in Microsoft Dynamics 365
• Integrations with third-party systems
• Data migration from other platforms
• Mobile-friendly with responsive design
• Sales, Customer Service, Field Service, Marketing, Project Service Automation
• Self-service portals (Dynamics 365 and bespoke .NET)
• Instant reporting via User and System Dashboards
• Ongoing support for Microsoft Dynamics 365
• Integration with existing housing management systems

Benefits

• Business analysis, development, UAT, testing, training, and go-live
• Microsoft Gold Partner
• Extensive experience in the social housing sector
• Up-skilling of internal staff
• Unified data with bi-directional integrations
• Improved customer satisfaction
• Time and cost savings through automation
• EDRM, Finance Systems, Asset Management Systems, and more
• Integration with sector-specific software
• Deep domain knowledge in the social housing sector

£175 to £850 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

918123599400567

Contact

Nikhil Alex
02045520840
prime@ve3.global

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: VE3 build solutions upon the Microsoft Dynamics 365 platform.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None applicable.
• System requirements:
  • Processor - 1.9GHz x86- or x64-bit dual core processor
  • Memory - 2-GB RAM
  • Display - Super VGA with a resolution of 1024x768
  • Bandwidth greater than 1MB per second (125 KBps/Kilobyte per second)
  • Latency under 150 ms
  • Windows 11 - Microsoft Edge/Edge Legacy, Mozilla Firefox, Google Chrome
  • Windows 10 - Microsoft Edge/Edge Legacy, Mozilla Firefox, Google Chrome
  • Windows 8.1 - Microsoft Edge, Firefox or Chrome
  • Latest versions of Mozilla Firefox, Google Chrome and Apple Safari
  • https://docs.microsoft.com/en-us/dynamics365/marketing/browser-requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: VE3's Support Incidents are categorized into the following severity levels:; Priority 1: Critical; Priority 2: Major; Priority 3: Significant; Priority 4: Minor; ; Each level corresponds to specific response and resolution times:; Priority 1: Respond within 1 hour, resolve within 4 hours; Priority 2: Respond within 4 hours, resolve within 8 hours; Priority 3: Respond within 1 day, resolve within 5 days; Priority 4: Respond within 5 days, resolve within 10 days; ; VE3 Help Desk operates from 8:00 AM to 6:00 PM, Monday to Friday, with optional 24/7 support available for an additional fee.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: VE3's support levels are customizable to meet the specific needs of each organization. By default, incidents are categorized into the following severity levels in our SLA:; ; Priority 1: Critical - The system is inaccessible for all users.; Priority 2: Major - The system is inaccessible for some users with no available workaround.; Priority 3: Significant - Some users are impacted by an issue with no workaround available.; Priority 4: Minor - Users can continue working with a workaround in place.; ; These levels are associated with the following response and resolution times:; Priority 1: Respond within 1 hour, resolve within 4 hours; Priority 2: Respond within 4 hours, resolve within 8 hours; Priority 3: Respond within 1 day, resolve within 5 days; Priority 4: Respond within 5 days, resolve within 10 days; ; VE3 offers tailored support options to align with an organization's specific support requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: VE3 ensures complete transparency and thorough communication throughout the entire engagement process. We offer on-site training, supplemented by additional training materials such as documentation and videos. VE3 also prefers on-site presence during the go-live phase to facilitate a seamless transition to a business-as-usual system.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be exported from Dynamics 365 at any point. VE3 provide training on how to export data and can provide further assistance if required.
• End-of-contract process: Upon culmination of the contract, VE3 can continue to provide services or aid the customer in the extraction of data or migration to another supplier.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Dynamics 365 renders to fit all devices including desktop, laptop, tablet and mobile and is touch responsive.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Dynamics 365 is accessible through a web browser but also through mobile and tablet apps.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Microsoft have done extensive testing to ensure that Dynamics 365 is accessible, more details can be found here: https://docs.microsoft.com/en-gb/dynamics365/get-started/accessibility/
• API: Yes
• What users can and can't do using the API: VE3 leverages the robust and sophisticated Dynamics 365 Web API. This API provides access to Dynamics features and data, enabling seamless integrations and data transfers between Dynamics 365 and other systems. Implemented using RESTful APIs, the Dynamics 365 Web API offers extensive capabilities. Further details can be found at: https://msdn.microsoft.com/en-gb/library/mt593051.aspx
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Dynamics 365 is highly customisable, allowing organisations to ensure that all business requirements are met, and not forcing the organisation to conform to set business processes.; ; VE3 can provide all level of customisations and configurations

Scaling

• Independence of resources: Reseller providing extra features and support

Analytics

• Service usage metrics: Yes
• Metrics types: Dynamics 365 provides various reports and analytics for monitoring usage metrics.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported from any time from Dynamics 365 by making use of the standard export functionality. Data held within Dynamics 365 can be exported to Excel (and in CSV format), as well as being able to be replicated in a SQL Azure instance.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Integrations to other systems
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Integrations to other systems
  • Excel Upload
  • CSV Upload

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: For data in transit, all customer-facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data. Data is encrypted during transit and while at rest. This applies to protocols on any device used by clients, such as Skype for Business Online, Outlook, and Outlook on the web.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Data is encrypted while in transit and also while at rest.

Availability and resilience

• Guaranteed availability: Microsoft guarantee 99.9% availability for Dynamics 365. This is financially guaranteed by Microsoft who offer service credits if the Service Level is breached within a given month. These service credits are passed on to the customer by VE3.
• Approach to resilience: Microsoft ensure that resiliency and recoverability are built into their applications. Full information can be found here: https://docs.microsoft.com/en-us/office365/enterprise/office-365-data-resiliency-overview
• Outage reporting: Service outages are reported within Office365 in the Office365 Admin Center. Within the Admin Center, users can view any planned maintenance and the service health of their applications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Users are authenticated through their Office365 account or from records within Active Directory.
• Access restrictions in management interfaces and support channels: Dynamics 365 provides granular user roles and security permissions. Administrator roles can be assigned to relevant users to restrict access to areas of the system.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EGAC
• ISO/IEC 27001 accreditation date: 06/01/2024
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301
  • ISO 20000-1
  • ISO 14000-1
  • ISO 9000-1

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: VE3 use security policies inline with ISO9001. This ensures that information security risk is controlled. The reporting structure follows the hierarchy to the board member responsible for security and governance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: VE3 follows formal standard operating procedures (SOPs) to govern the change management process. These SOPs encompass software development, hardware change, and release management, aligning with ISO 27001, SOC 1 / SOC 2, NIST 800-53, and other industry standards. VE3 adheres to ISO9001 configuration and change management procedures, utilizing the ITIL framework and tools like DevOps for effective management.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: In Dynamics 365, files can be stored in SharePoint, where antivirus software safeguards against malicious software. VE3 constantly monitors the threat landscape for emerging risks and ensures service protection. In response to specific threats, VE3 may implement changes outside the regular update schedule. Access to the Microsoft Security Response Center provides customers with relevant information.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: The Power Platform proactively monitors application performance, issuing warnings for irregular events.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: VE3 offers a managed service desk that provides incident reporting and updates to customers.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme: ; ; Environmental Sustainability in Operations: ; ; We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure. ; ; Promoting Sustainable Practices: ; ; VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain. ; ; Responsible by Design Framework: ; ; Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients. ; ; Training and Education: ; ; VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work. ; ; Community Engagement: ; ; We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

  Covid-19 recovery

  Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process: ; ; Remote Work Enablement: ; ; VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees. ; ; Business Continuity Planning: ; ; We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events. ; ; Digital Transformation Acceleration: ; ; VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape. ; ; Healthcare Support Solutions: ; ; We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes. ; ; Economic Stimulus through Innovation: ; ; VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

  Tackling economic inequality

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality: ; ; Access to Affordable Technology: ; ; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy. ; ; Skills Development and Training: ; ; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects. ; ; Support for Minority-Owned Businesses: ; ; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities. ; ; Digital Inclusion Initiatives: ; ; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity. ; ; Fair and Transparent Procurement Practices: ; ; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Equal opportunity

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality: ; ; Access to Affordable Technology: ; ; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy. ; ; Skills Development and Training: ; ; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects. ; ; Support for Minority-Owned Businesses: ; ; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities. ; ; Digital Inclusion Initiatives: ; ; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity. ; ; Fair and Transparent Procurement Practices: ; ; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Wellbeing

  Environmental Sustainability: ; ; We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing: ; ; User-Centric Design: ; ; VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load. ; ; Health and Safety Protocols: ; ; We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services. ; ; Promotion of Work-Life Balance: ; ; VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing. ; ; Mental Health Support: ; ; We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need. ; ; Community Engagement and Social Impact: ; ; VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

• Price: £175 to £850 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.