DR JULIAN MEDICAL GROUP LTD

Dr-Julian Digital Mental Health Platform (JMIS 3.0)

Dr-Julian Digital Mental Health Platform (JMIS 3.0) is a cloud-based mental health care platform enabling digital triage, booking, clinician matching, video consultations, outcomes monitoring, personalised resource libraries, ADHD pre-screening, and reporting. It supports NHS, employer and third-sector services to deliver scalable, clinically governed mental health care.

Features

• Secure web-based video consultations for remote mental health care
• Electronic assessments using validated questionnaires and bespoke clinical tools
• Automated clinician matching based on availability, skills and preferences
• Integrated booking, self-booking and appointment management system
• Electronic clinical records with role-based access controls
• Personalised patient dashboards for appointments, tools, progress tracking
• Population-level digital resource libraries supporting self-help and social prescribing
• Outcomes monitoring with real-time reporting and analytics dashboards
• Multi-tenant, white-labelled platform configurable for NHS organisations
• Digital ADHD pre-screening and pathway decision support workflows

Benefits

• Enable faster access to mental health support without waiting lists
• Reduce administrative burden through automated booking and triage workflows
• Improve clinical outcomes through consistent measurement and reporting
• Support workforce wellbeing with scalable digital-first service delivery
• Match patients to appropriate clinicians quickly and efficiently
• Empower patients with personalised resources between therapy sessions
• Support ADHD pathways by filtering inappropriate referrals early
• Provide services with real-time insight into demand and outcomes
• Scale services flexibly without recruiting additional permanent staff
• Maintain strong clinical governance across distributed care teams

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at julian@dr-julian.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

918224802566003

Contact

Julian Nesbitt
07824903433
julian@dr-julian.com

About the service

• Service categories:
  • Applications
    • Collaborative
      • Conferencing and virtual event
        • Web Conferencing Applications
      • Team collaboration
        • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: JMIS 3.0 can be used alongside existing electronic patient record systems, workforce management systems, referral and triage systems, identity and access management solutions, and data reporting platforms used by NHS, employer and third-sector organisations.
• Cloud deployment model: Public cloud
• Service constraints: The service is delivered as a web-based SaaS platform and requires a modern internet browser and stable internet connection. Planned maintenance is scheduled outside core UK business hours wherever possible and communicated in advance. Configuration and integrations are subject to agreed scope. The service does not support on-premise deployment or buyer-managed hosting environments.
• System requirements:
  • Modern web browser supporting current security and encryption standards
  • Stable internet connection for secure access and video consultations
  • User devices with audio and video capability for virtual appointments
  • Secure email address for user account registration and notifications
  • Role-based user access configured by buyer administrators
  • Up-to-date operating systems supported by browser vendors
  • Firewall settings allowing secure HTTPS traffic to the platform
  • NHS-approved devices where required by local information governance

User support

• Email or online ticketing support: Yes
• Support response times: Support requests submitted during UK business hours receive a same business day response. Requests submitted outside business hours or at weekends are responded to on the next business day. Priority incidents are triaged and responded to in line with agreed service levels.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Standard email and online ticketing support is included within the service pricing. Support covers platform usage, configuration guidance, and incident resolution. Requests are triaged by the support team and responded to within agreed service levels. Enhanced support arrangements, including named technical contacts or additional onboarding support, can be agreed where required. A dedicated technical account manager is not provided as standard but may be offered for larger or more complex deployments.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We support buyers through a structured onboarding and implementation process tailored to their service model and requirements. This includes initial setup, configuration of service pathways (including mental health and ADHD), user roles, workflows, and digital resource libraries.; ; Users are supported to start using the service through a combination of remote onboarding sessions, online training and clear user documentation. Training is provided for different user roles, including service administrators, clinicians and service users, and covers system use, workflows, information governance and clinical processes where relevant.; ; The platform includes in-system guidance and help resources to support day-to-day use. Written documentation and user guides are provided electronically and kept up to date as the service evolves.; ; Where required, we can provide additional implementation support, configuration assistance and refresher training, delivered remotely or on-site by agreement. Ongoing support is available via email and online ticketing, with response times aligned to agreed service levels.; ; This approach enables services to go live quickly while ensuring users are confident and supported in using the platform effectively and safely.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: At the end of the contract, users can extract their data in a structured and secure manner. We support data export through agreed formats to enable continuity of service and compliance with data protection requirements.; ; Data that can be extracted includes user records, appointment data, clinical notes, assessments, outcome measures, activity logs, and reporting data, subject to role-based access and information governance controls.; ; Data extraction can be carried out via secure exports generated by authorised administrators or, where required, via secure APIs to support migration into another system. Exports are provided in commonly used, open formats where possible to support interoperability.; ; We work with buyers to agree the scope, format and timing of data extraction in advance of contract end, ensuring an orderly transition. Data is transferred securely using encrypted methods and in line with UK GDPR and NHS information governance requirements.; ; Following confirmation that data extraction has been completed successfully, remaining data held within the platform is securely deleted or anonymised in accordance with agreed retention schedules and contractual requirements.
• End-of-contract process: At the end of the contract, we work with the buyer to support an orderly off-boarding process. This includes agreeing timelines for contract closure, data extraction, and secure service wind-down. Authorised administrators are supported to export service data in agreed formats, and access to the service continues until the agreed contract end date.; ; Standard contract pricing includes access to the platform and services for the contract term, onboarding and configuration, user documentation, routine support via email and online ticketing, and support for standard data extraction at contract end.; ; Where additional support is required, this may be provided at an agreed additional cost. This can include bespoke data transformation, extended access beyond the contract end date, on-site support, additional training or complex migration support into third-party systems. Any additional costs are agreed in advance and subject to change control.; ; Following confirmation that data extraction has been completed, service access is withdrawn and remaining data is securely deleted or anonymised in line with contractual terms, retention policies and UK GDPR requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is available via a web application and dedicated iOS and Android mobile applications. The web application is fully responsive and optimised for use on mobile phones and tablets. Core functionality is consistent across web and mobile, with native apps providing an interface optimised for mobile use, while desktop access supports extended administrative and reporting tasks.
• Service interface: Yes
• Description of service interface: The service is accessed through a secure, web-based interface and dedicated iOS and Android applications. The interface provides role-based access for service users, clinicians and administrators. Service users can book appointments, complete assessments, access personalised resource libraries and attend sessions via secure video. Clinicians can manage caseloads, deliver sessions, complete records and supervision tasks. Administrators can manage services, users, reporting and configuration. The interface is designed to be intuitive, responsive and accessible across desktop, tablet and mobile devices.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service interface has been tested with users requiring assistive technologies as part of ongoing usability and accessibility testing. This includes testing with screen readers, keyboard-only navigation and common browser accessibility tools across desktop and mobile devices. Feedback from service users and clinicians is incorporated into iterative improvements to ensure the interface remains usable, clear and accessible for a wide range of needs.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The service provides secure RESTful APIs that allow authorised organisations to integrate the platform with their existing systems. APIs support service configuration, user and clinician management, appointment scheduling, data exchange for assessments and outcomes, and reporting.; ; Organisations can use the API to support service setup activities such as creating users, configuring services, synchronising directories, and integrating booking and referral workflows. Ongoing changes, including updating user details, appointment data and service configurations, can also be managed via the API.; ; For security and governance reasons, some configuration and administrative functions, including system-level settings, clinical governance controls and financial configuration, are managed through the platform’s administrative interface rather than the API. API access is role-based, authenticated, and subject to data protection and information governance controls.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service is modular and highly configurable, allowing buyers to customise functionality, workflows and user experience to meet local requirements. Configurable elements include service pathways (including mental health and ADHD), booking rules, assessments and questionnaires, digital resource libraries, user roles and permissions, reporting dashboards, branding and content.; ; Customisation is primarily managed through the platform’s administrative interface by authorised service administrators, without the need for software development. Where required, additional configuration and integration can be supported via APIs or by the supplier in line with agreed change control and governance processes.; ; The platform supports multi-tenancy, allowing buyers to configure multiple service lines or programmes within a single deployment. Separate tenancies can be created for different services, populations or teams (for example, therapy services, ADHD pathways, or workforce wellbeing), each with its own configuration, branding, users, workflows and reporting, while being managed centrally “under one roof”.; ; Authorised administrators can create and manage tenancies through the platform interface, enabling local flexibility alongside central governance and oversight.; ; This approach allows organisations to deploy and adapt services quickly, support multiple programmes simultaneously, and maintain consistent clinical, information governance and reporting standards across all services while reducing duplication, implementation effort and operational complexity.

Scaling

• Independence of resources: The service is built on a scalable, multi-tenant cloud architecture designed to manage demand across users and services. Resources are logically separated by tenancy, with role-based access and workload isolation to prevent one service affecting another. The platform uses elastic infrastructure and capacity management to scale automatically in response to demand, ensuring consistent performance. Ongoing monitoring and usage metrics are used to proactively manage load and maintain service availability for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides comprehensive usage and performance metrics through configurable dashboards and downloadable reports. Metrics include referral volumes, appointment utilisation, attendance and DNA rates, waiting times, recovery and improvement rates, and completion of assessments and digital resources.; ; Operational and management information is available, including clinician capacity, utilisation, caseloads and service throughput to support workforce planning. Financial metrics can be reported where applicable, including activity by service line, billing data and usage summaries. Reports can be filtered by service, pathway, time period or population and exported for local analysis.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data through secure, role-based access. Authorised administrators can generate data exports via the platform’s administrative interface, covering user records, appointments, assessments, outcomes and reporting data. Where required, data can also be exported via secure APIs to support integration or migration into other systems. Exports are provided in commonly used, open formats where possible and transferred securely in line with UK GDPR and information governance requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON (for API-based exports)
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON (via API)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: HTTPS with TLS 1.2 or above is used to encrypt data in transit between user devices and the service.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All internal service communications, including secure in-platform messaging between users, clinicians and administrators, are encrypted in transit using TLS 1.2 or above.

Availability and resilience

• Guaranteed availability: The service is designed for high availability and resilience and is hosted on scalable cloud infrastructure. We guarantee 99.9% service availability, measured monthly, excluding scheduled maintenance.; ; Availability is monitored continuously, and planned maintenance is communicated to users in advance wherever possible.; ; If availability falls below the guaranteed level in any given month, service credits are applied in line with the agreed service level agreement. Credits are calculated as a proportion of the monthly service charge and can be offset against future invoices.; ; Availability SLAs and service credit arrangements are documented contractually and agreed with buyers at the point of engagement.
• Approach to resilience: The service is hosted on Amazon Web Services (AWS) and designed using cloud-native, resilient architecture. It is deployed across multiple AWS Availability Zones within the UK region, providing redundancy and protection against single points of failure.; ; The platform uses automated monitoring, health checks and managed AWS services to support high availability and rapid recovery from infrastructure or component failures. Data is protected through encrypted storage, regular backups and tested recovery processes.; ; AWS datacentres provide resilient power, cooling, network connectivity and physical security, and are certified against recognised international standards, including ISO/IEC 27001 and SOC controls.; ; Further details on resilience, backup and disaster recovery arrangements are available to buyers on request.
• Outage reporting: Service availability is monitored continuously. Any outages or service disruptions are communicated to users through email notifications to nominated contacts. Where appropriate, updates are also provided within the service interface.; ; Buyers are informed of incidents, progress updates and resolution status in line with agreed support processes. Post-incident information can be provided on request, including impact and remedial actions taken.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Users are required to authenticate before accessing the service. Authentication is based on unique user credentials, with username and password as the primary factor. Multi-factor authentication (MFA) is supported to provide an additional layer of security.; ; Authentication controls are applied consistently across web and mobile access and are supported by role-based access controls to ensure users can only access functions and data appropriate to their role. Single sign-on can be supported by agreement for enterprise deployments.
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through role-based access controls and authenticated user accounts. Administrative functions are limited to authorised personnel based on job role and least-privilege principles.; ; Management interfaces are protected by secure authentication controls, including multi-factor authentication where appropriate. Support channels are restricted to named contacts and verified users, with access to information limited to what is necessary to provide support. All access and administrative actions are logged and monitored to support audit and security oversight.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus; NHS DSP Toolkit; NHS DTAC (Digital Technology Assessment Criteria).
• Information security policies and processes: We operate a comprehensive set of information security policies and processes aligned with recognised standards and NHS requirements. These include policies covering information security management, data protection, access control, incident management, business continuity, supplier assurance, and secure system development.; ; Information security governance is overseen at senior management level, with clear accountability for compliance and risk management. Responsibilities for information security and data protection are defined within the organisation, and policies are approved, reviewed and updated on a regular basis or in response to changes in risk, regulation or service delivery.; ; Compliance with policies is supported through role-based access controls, staff training and awareness, documented procedures, and regular assurance activities. Security controls and processes are monitored, and issues or incidents are escalated through defined reporting and incident management pathways.; ; Independent assurance activities, including penetration testing and external assessments, are used to validate the effectiveness of controls. Policies and processes are aligned with ISO/IEC 27001, NHS DSP Toolkit requirements, Cyber Essentials Plus and NHS DTAC expectations.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and change management is managed through defined, ISO/IEC 27001-aligned processes. Service components, including application code, infrastructure configuration and integrations, are tracked throughout their lifecycle using version control and configuration management tooling. Changes are recorded, reviewed and auditable.; ; Proposed changes are assessed for operational and security impact prior to implementation, including effects on confidentiality, integrity and availability, and data protection considerations. Changes are tested in non-production environments before deployment, with controlled, logged releases and rollback procedures.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability management follows ISO/IEC 27001-aligned processes. Potential threats are assessed through regular vulnerability scanning, independent penetration testing, secure development practices, and monitoring of system logs and alerts. Risks are assessed based on impact to confidentiality, integrity and availability.; ; Security patches are prioritised by severity, with critical vulnerabilities addressed urgently following testing and lower-risk updates deployed through standard change management. Threat intelligence is sourced from cloud provider advisories, software vendor bulletins, CVE disclosures, independent security testing providers, and NHS and public-sector guidance.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective monitoring is implemented through continuous logging and monitoring of system activity across the platform. Automated alerts and security monitoring tools are used to identify unusual behaviour, potential compromises, or policy violations.; ; When a potential compromise is identified, incidents are assessed and triaged promptly in line with defined incident management procedures. Containment, investigation and remediation actions are initiated as required, with escalation to senior management and notification to affected customers where appropriate.; ; Security incidents are responded to as a priority, with initial assessment and response typically initiated within hours, depending on severity, and actions tracked to resolution.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: We operate defined incident management processes aligned with recognised security standards. Pre-defined procedures are in place for common events, including security incidents, service outages and data protection issues, with clear roles, escalation paths and response actions.; ; Users can report incidents via email or online support ticketing, with incidents logged, tracked and prioritised according to severity.; ; Incidents are investigated and managed through to resolution, with updates provided to affected users where appropriate. Post-incident reports can be provided on request, including incident summary, impact, actions taken and any preventative measures implemented.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BAB - British Assessment Bureau, now Amtivo
• ISO/IEC 27001 accreditation date: Wednesday 19 November 2025
• What the ISO/IEC 27001 doesn’t cover: Nothing - It covers our entire service offering.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: BAB - British Assessment Bureau, now Amtivo
• ISO 9001 accreditation date: Wednesday 19 November 2025
• What the ISO 9001 doesn’t cover: Nothing - It covers our entire service offering.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 4aa5b9a7-f630-4940-af81-fb26da124c3a
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • NHS-DSPT
  • CQC - Care Quality Commission

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at julian@dr-julian.com. Tell them what format you need. It will help if you say what assistive technology you use.