JUNGLE I.T. LIMITED
Azure Support
Azure managed Services is Jungle IT's 24 x 7 Azure Infrastructure support offering.
Features
- 24/7 escalated support
Benefits
- 24/7 support
- Support for critical cloud infrastructure
Pricing
£1 a unit
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@jungleit.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 1 8 2 8 7 3 0 4 4 4 7 1 2 8
Contact
JUNGLE I.T. LIMITED
Alex Carey
Telephone: 01132584433
Email: sales@jungleit.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Bespoke consultancy to understand buyers needs.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Microsoft Azure
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Using Microsoft Cloud Adoption Framework, end users are fully supported moving from on-premis to the Microsoft cloud.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Microsoft Azure
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Cyber security consultancy
- Security testing
- Certified security testers
- Yes
- Security testing certifications
- CREST
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- See service definition document
Service scope
- Service constraints
- See service definition document
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- P1 15 mins P2 1 hour P3 4 hours P4 8 hours P5 16 hours
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- See service definition document
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- UKAS
- ISO/IEC 27001 accreditation date
- 13 April 2023
- What the ISO/IEC 27001 doesn’t cover
- 8.4, 8.25, 8.28 and 8.29
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Tackling economic inequality
- Equal opportunity
Tackling economic inequality
We have a few initiatives centered around supporting those who are at a disadvantage. Including supporting local charities such as our recent Bake Sale. WE also recently committed to supporting three local charities for the next five years.
https://www.jungleit.co.uk/insights-and-events/news/our-commitment-to-supporting-local-charities/Equal opportunity
We share social posts around supporting talent in the tech sector, including talent that is often underrepresented or misunderstood.
Recent news piece was created around our approach to support talent too.
https://www.jungleit.co.uk/insights-and-events/news/supporting-future-talent-in-the-tech-sector/
News piece of Supporting the Armed Forces Covenant
https://www.jungleit.co.uk/insights-and-events/news/supporting-the-armed-forces-covenant/
Pricing
- Price
- £1 a unit
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@jungleit.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.