Pure IP
Cloud Enablement - Office 365 Teams Voice Tenant Configuration
A proactive support service to help you configure and maintain your Voice Services within your Office 365 Tenant. A fore-runner service to utilising Microsoft Teams for Enterprise telephony. Incorporates discovery, design and implementation service options
Features
- Building and configuring trunks and gateways
- Applying relevant voice and routing policies
- Configuring and provisioning users for voices services
- Failover and Redundancy configuration
- Discovery, auditing and design services
- Microsoft escalation support
Benefits
- Proven approach to reduce risks and uncertainties
- Accelerate migration to Microsoft Teams Calling with Direct Routing
- The know-how to handle complex requirements
- Reduces need for internal knowledge and expertise
- Knowledge-based troubleshooting for speedy resolutions
- Voice expertise to support in-house teams
- Pick and mix approach to support internal resource gaps
Pricing
£1,000 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at g-cloud@pure-ip.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 1 8 8 5 9 0 2 0 8 6 7 3 6 1
Contact
Pure IP
Pure IP G-Cloud Team
Telephone: 02039911100
Email: g-cloud@pure-ip.com
Planning
- Planning service
- Yes
- How the planning service works
- Through a consultative-led engagement, Pure IP support the customer with the design and planning of their telephony using Microsoft Teams with Direct Routing. This engagement looks at the business requirements, user profiling and technical aspects of the solution.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft Teams
- Pure IP Global Voice Service
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- The Tenant configuration service is focused on supporting the migration of voice services to the Microsoft cloud.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft Teams
- Cisco Call Manager
- Traditional PBX's
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- All configuration work is tested and undergoes a detailed System Acceptance Testing (SAT) with the customer
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- How the support service works
- Our support services come in the form of 24/7 support for our global cloud voice service, as well as support for the Office 365 voice tenant management if the customer has selected that option.
Service scope
- Service constraints
- Our Office 365 voice tenant service only covers the voice configuration aspects of Microsoft Teams. The service also only covers the initial configuration and set-up unless the customer opts for the optional enhancement of ongoing support.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- All tickets receive a response within 1 hour
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
We provide two levels of support:
A 24/7 support desk staffed by a team of UK based technical experts to facilitate quicker ticket resolution.
A dedicated account manager supported by a Customer Care team to manage all aspects of a customer account.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI Group
- ISO/IEC 27001 accreditation date
- Initial date: 16 April 2019; Recertified: 16 April 2022
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- SOC2
Social Value
- Social Value
-
Social Value
- Covid-19 recovery
- Equal opportunity
Covid-19 recovery
Facilitates flexible working possibilities allowing authorities to offer new services to aid Covid-19 recovery and provide a technology environment to facilitate equal opportunities.Equal opportunity
Facilitates flexible working possibilities allowing authorities to offer new services to aid Covid-19 recovery and provide a technology environment to facilitate equal opportunities.
Pricing
- Price
- £1,000 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at g-cloud@pure-ip.com.
Tell them what format you need. It will help if you say what assistive technology you use.