Clarity Tech Ltd

Sharepoint

Our expertise includes SharePoint and Office365 SharePoint Online. Our service include: Website, EDRMS and ECMS implementation, Web portal, SharePoint strategy, development, training, mentoring, migration and support. One of our large scale Sharepoint product is developed for NHS Foundation Trust Hospital. This product provides critical information to over 4000 users.

Features

• Access, edit and view MS Office Web Apps
• Access, edit and view Office Mobile Apps
• Business Intelligence
• Online Sharepoint
• Web conferencing
• Hosted email
• Business Intelligence
• Active Directory integration
• Enhanced solutions using ASP.NET, C#, HTML5, CSS, XML, XSLT, JSON
• Site Mailboxes

Benefits

• SharePoint Electronic Document and Records Management (EDRM) solutions
• Anytime, Anywhere Access
• Easily Communicate and Collaborate Inside and Outside Organization
• Simple to Learn, Straightforward to Use
• Email, Collaboration, and Online Meeting Solutions
• Safety and Security
• 99.9% Financially-Backed Uptime Guarantee
• Utilise methodologies such as Agile Scrum and PRINCE2
• Cheaper than on premises
• Metadata classification, including full hierarchical taxonomies

£550 to £1,250 a person

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at faiz@claritytech.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

918982335954212

Contact

Faiz Ahmad
02030062813
faiz@claritytech.org

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: The time and complexity of the migration will be based on the number of users and the size of user mailboxes. The only application in the bundle that works offline is Office Professional Plus. It lack the full feature set found in the on-premises versions. Previous versions such as Office 2010 may work with Office 365 with reduced functionality.
• System requirements:
  • May need software licences
  • May need anti-virus software
  • Reliable Internet connection in place
  • Computer meets the minimum system requirements for the service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Clarity Tech JIRA Service Tool; ; Priority 1 ; We will acknowledge the issue within 4 working hour and provide a response including an action plan for resolution or cause within 8 working hours. ; ; Priority 2 ; We will acknowledge the issue within 6 working hours and provide a response including an action plan for resolution or cause within 10 working hours. ; ; Priority 3 ; We will respond within 1 working day and will aim to provide a fix within 5 working days of the incident being reported.; ; Priority 4 ; Where applicable, we will provide a solution as part of the next release.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide 1st, 2nd and 3rd Level support.; 1st Line: £120/day; 2nd Line: £280/day; 3rd Line: £400/day; We will provide technical account manager
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Will provide user documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: MS Word
• End-of-contract data extraction: Will help users to backup all Data prior to contract ends.
• End-of-contract process: Price will include to export and backup data, as for Office 365 subscription, Microsoft gives 90 days to export or backup your data, before it deletes it altogether. End-of-contract will be dependent on the specific requirements of the solution provided. All the necessary Data ready for export, extraction, or deletion will be provided and included in the price of contract. Any additional requirements will be charged according to our SIFA rate card.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Operating systems, design and types of devices may impact display and features.; ; With the SharePoint Mobile app for iOS and Android, user can stay connected to their team's news, sites, and important links.; ; Using a mobile device you can choose between two kinds of views—mobile view and pc view—for some kinds of SharePoint sites and a OneDrive for work or school library. In PC view, users see navigation links across the top of the page. In mobile view, users see the site formatted to display nicely on their device.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Users can perform basic create, read, update, and delete (CRUD) operations by using the Representational State Transfer (REST) interface provided by SharePoint 2013. The REST interface exposes all of the SharePoint entities and operations that are available in the other SharePoint client APIs. One advantage of using REST is that you don’t have to add references to any SharePoint 2013 libraries or client assemblies. Instead, you make HTTP requests to the appropriate endpoints to retrieve or update SharePoint entities, such as webs, lists, and list items. SharePoint Client API will depend on following three factors; The type of application, Your existing skills and The device on which the code runs. Note: Role-based access control (RBAC) will be applied, which will enables access management for Azure resources. Using RBAC, you can segregate duties within your team and grant only the amount of access to users, groups and applications that they need to perform their jobs. Role-based access can be granted to users using the Azure portal, Azure Command-Line tools or Azure Management APIs. User can also use Office 365 API Tools. This tool enable developers to integrate Office 365 services such as mail, calendar, contacts, files and users into their applications.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Depending upon the requirements some functionality can be customised.

Scaling

• Independence of resources: Sharepoint is scalable and utilises Microsoft infrastructure to cater for multiple users.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: User you can export/download a copy of the data at any time and for any reason, Options include the following:; ; ● Exchange Online data such as emails, calendars, contacts and tasks. This information can be downloaded via the import and export wizards within Exchange and Outlook.; ; ● SharePoint Online documents. This content can be copied using web-based download tools, OneDrive desktop clients, and the SharePoint ‘Windows Explorer’ tool.; ; ● SharePoint Online list data. This content can be exported as ‘SharePoint list files’ or in Excel-based data formats.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.9% - Will be covered by Microsoft SLA
• Approach to resilience: Using Microsoft Data Centre which has resilence
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Will use Azure identity management and access control security best practices. We use Office 365 Admin and Users functionality. At the service level, Office 365 uses the defense-in-depth approach to provide physical, logical, and data layers of security features and operational best practices. In addition, Office 365 gives enterprise-grade user and admin controls to further secure your environment.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Cyber Security Essential

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: IASME Governance and Cyber Essentials Certified.; Information Governance Training
• Information security policies and processes: ISO 270001; ISO 90001

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We use Microsoft Visual Services tool as well as Azure Monitoring dashboard to track components of our services.; We use Azure Cloud to simulate testing environment which is similar to the operating environment. Testing including performance and security is carried out prior to release.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Will use office 365 Admin as well as We use Security Analytics Service called Office 365 Secure Score. The Secure Score is a security analytics tool that will help you understand what you have done to reduce the risk to your data in Office 365, and show you what you can do to further reduce that risk. Any issue is fixed quickly by assessing threats.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We use Office 365 Advanced Security Management, a new set of capabilities powered by Microsoft Cloud App Security that provides greater visibility and control over your Office 365 environment.; ; Advanced Security Management includes:; Threat detection: Helps you identify high-risk and abnormal usage, and security incidents.; Enhanced control: Shapes your Office 365 environment leveraging granular controls and security policies.; Discovery and insights: Get enhanced visibility into your Office 365 usage and shadow IT without installing an end point agent.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Will use following process phases: • Identification – Events will be investigated and will be assigned a severity classification. • Containment – The escalation team will evaluates the scope and impact of an incident. • Eradication – After the situation is contained, the escalation team moves toward eradicating any damage caused by the security breach, and identifies the root cause for why the security issue occurred. • Recovery – System and services will be returned to a full working capacity. • Customer’s notified if data breaches or unauthorized access.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  Environmental Initiatives ; Our Commitments:; • Reducing energy and fuel consumption; • Incorporating sustainability considerations into our supply chain; • Saving energy e.g., using energy efficient lighting and equipment; As a part of our Environmental Policy and Procedure, we have adapted and encouraged remote and flexible working environments, and have also adopted tools like MS Team, Zoom and Basecamp to reduce face to face meetings. This has resulted in carbon footprint reduction, which is good for both the company and society. We use energy saving bulbs, and hybrid transport, and as a result are efficient in energy usage. ; We are committed to digital transformation, and have fully digitised our business. ; Some of our sustainability targets include:; • Moving more services and data into the cloud to improve cost efficiency.; We have achieved 90%, and target is 100% by March 2023; • Establishing guidelines for monitoring environmental compliance.; ; We are also working towards environmental accreditations ISO14001.
• Covid-19 recovery:

  Covid-19 recovery

  Social Initiatives ; Our Commitments:; • COVID-19 Recovery; • Diversity and Equality ; • Helping local charities and community groups ; • Health and well-being - outcome = increased wellbeing; ; We support the COVID-19 recovery effort, and have adapted best practices of remote working and sustainable travel; solutions. It includes use of MS Team and other technologies to achieve the desired outcome. We also engage and collaborate with businesses to manage and recover from the impacts of COVID-19, including new and flexible ways of working to deliver value added services.; We are committed to Equality and Diversity, and encourage greater diversity within the Tech sector e.g., we will offer work experience to at least one woman in 2022/23 for three months. We will also be signing up to the Disability Confident employer scheme. Clarity Tech has links and donate regularly to Charities, and will continue to donate this year to “Royal Marsden Cancer Charity” and “Humanity First”, who serves disaster struck and socially disadvantaged individuals and families in the poorer communities of the world in 52 countries across 6 continents.; We always promote equality, diversity and inclusion, and are working towards providing work experience to young people with previous convictions. We have also adopted a flexible and digital working environment, and as a result looked after employees’ health, well-being and facilitate a work-life balance. For example, adopting this approach in our existing contract has helped us in meeting our goal of improving Health and well-being and a result increased company performance, increased job satisfaction, an improved work/life balance and an increase in staff morale & motivation which resulted in positive social impact.
• Tackling economic inequality:

  Tackling economic inequality

  Social Initiatives ; Our Commitments:; • Diversity and Equality ; • Helping local charities and community groups ; • Health and well-being - outcome = increased wellbeing; We are committed to Equality and Diversity, and encourage greater diversity within the Tech sector e.g., we will offer work experience to at least one woman in 2022/23 for three months. We will also be signing up to the Disability Confident employer scheme. Clarity Tech has links and donate regularly to Charities, and will continue to donate this year to “Royal Marsden Cancer Charity” and “Humanity First”, who serves disaster struck and socially disadvantaged individuals and families in the poorer communities of the world in 52 countries across 6 continents.; We always promote equality, diversity and inclusion, and are working towards providing work experience to young people with previous convictions. We have also adopted a flexible and digital working environment, and as a result looked after employees’ health, well-being and facilitate a work-life balance. For example, adopting this approach in our existing contract has helped us in meeting our goal of improving Health and well-being and a result increased company performance, increased job satisfaction, an improved work/life balance and an increase in staff morale & motivation which resulted in positive social impact.
• Equal opportunity:

  Equal opportunity

  Social Initiatives ; Our Commitments:; • Diversity and Equality ; • Helping local charities and community groups ; • Health and well-being - outcome = increased wellbeing; We are committed to Equality and Diversity, and encourage greater diversity within the Tech sector e.g., we will offer work experience to at least one woman in 2022/23 for three months. We will also be signing up to the Disability Confident employer scheme. Clarity Tech has links and donate regularly to Charities, and will continue to donate this year to “Royal Marsden Cancer Charity” and “Humanity First”, who serves disaster struck and socially disadvantaged individuals and families in the poorer communities of the world in 52 countries across 6 continents.; We always promote equality, diversity and inclusion, and are working towards providing work experience to young people with previous convictions. We have also adopted a flexible and digital working environment, and as a result looked after employees’ health, well-being and facilitate a work-life balance. For example, adopting this approach in our existing contract has helped us in meeting our goal of improving Health and well-being and a result increased company performance, increased job satisfaction, an improved work/life balance and an increase in staff morale & motivation which resulted in positive social impact.
• Wellbeing:

  Wellbeing

  Social Initiatives ; Our Commitments:; • Diversity and Equality ; • Helping local charities and community groups ; • Health and well-being - outcome = increased wellbeing; We are committed to Equality and Diversity, and encourage greater diversity within the Tech sector e.g., we will offer work experience to at least one woman in 2022/23 for three months. We will also be signing up to the Disability Confident employer scheme. Clarity Tech has links and donate regularly to Charities, and will continue to donate this year to “Royal Marsden Cancer Charity” and “Humanity First”, who serves disaster struck and socially disadvantaged individuals and families in the poorer communities of the world in 52 countries across 6 continents.; We always promote equality, diversity and inclusion, and are working towards providing work experience to young people with previous convictions. We have also adopted a flexible and digital working environment, and as a result looked after employees’ health, well-being and facilitate a work-life balance. For example, adopting this approach in our existing contract has helped us in meeting our goal of improving Health and well-being and a result increased company performance, increased job satisfaction, an improved work/life balance and an increase in staff morale & motivation which resulted in positive social impact.

Pricing

• Price: £550 to £1,250 a person
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at faiz@claritytech.org. Tell them what format you need. It will help if you say what assistive technology you use.