Ellucian

Ellucian Professional Services

Deliver the future now. Align your strategic goals with operational delivery, manage change, plan and design optimisations, and go live on schedule with expert Ellucian consultants. Ellucian Professional Services help ensure project success and maximise ROI by aligning people, processes, and technology in transitions from on-premise to SaaS-based solutions.

Features

• Dedicated to higher education
• Digital transformation through cloud transition
• Based on industry standard, best practice capabilities
• On-premise to SaaS
• Vast experience and proven record of working in UK HE
• Unrivalled expertise of Ellucian software
• Disciplined project management
• Change management

Benefits

• Impactful outcomes
• Professional services delivered by the experts who made the software
• Increased time to value
• Proven expertise in the cloud – providing reduced risk
• Efficient delivery
• Established processes to consistently deliver business process improvements and quality
• Higher education experts – it’s our only focus

£160.00 a unit an hour

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at emearfp@ellucian.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

919138116049530

Contact

Matt Searles, Vice President
+447890 627355
emearfp@ellucian.com

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Ellucian's migration services focus on moving customers from on-premise solutions to a Software-as-a-Service (SaaS) deployment. The process begins by aligning your strategic goals for the project. We then work with your teams to streamline processes, ensuring SaaS-safe designs and configurations are in place. It concludes with the validation of both functional processes and the migration of production processing from the customer's systems to the Ellucian SaaS environment.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Ellucian Cloud
  • AWS
  • Microsoft Azure
  • Oracle Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: In the case where the solution is hosted with a third-party, Ellucian will only support the application management and not the third-party platform, excluding but not limited to:; • Vulnerability scanning and assessments.; • Configuring, testing, documenting or troubleshooting third-party applications.; • Configuring, testing or troubleshooting load balancers, reverse proxies, infrastructure or operating systems.; • Configuring Identity Management account provisioning solutions from the third party or the customer’s Identity Provider.; Please note that Application Management is a remote-only service.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please refer to section 5 of the Terms and Conditions attached to this service.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: As an Ellucian customer, your team has access to our global customer support team, Action Line. This team provide answers to product-related questions your users have. Action Line aids in researching and troubleshooting your Ellucian software 24 hours a day, seven days a week.; You can reach the Action Line via our online Customer Centre. Cases can also be opened through email or phone. Target Action Line response times and procedures are in place to address each case based on the identified severity. The criticality of a case determines our response time. There is no additional cost to provide this service, which is included in the cost of the Cloud Software subscription.; You will also benefit from the support of both an Ellucian Customer Success Manager and a Cloud Service Delivery Manager.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 26/05/2021
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2013 certificate is limited to the Information Security Management System (ISMS) that; supports Ellucian customer data, applications, systems, and/or services that are hosted in the Ellucian Cloud and managed by; Ellucian. The ISMS addresses the business processes and resources associated with the information systems used to deliver,; manage, maintain, and support the Ellucian cloud software and services that house customer data, and in accordance with; the statement of applicability version 2.2, dated January 20, 2023.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 25/02/2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Ellucian has documented where its cloud solutions align with the Cloud Security Alliance (CSA) operationally. Ellucian publishes its self-assessment and alignment within the CSA Consensus Assessments Initiative Questionnaire (CAIQ). This Level One CSA STAR self-assessment is published in the CSA registry and is available for review at https://cloudsecurityalliance.org/star/registry/ellucian
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SSAE 18 SOC 1, 2, and 3 reporting
  • EDUCAUSE Higher Education Cloud Vendor Assessment Tool (HECVAT)
  • NIST 800-171

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Your solution will be hosted in an environmentally friendly platform provided by one of our main partners, Amazon Web Services (AWS). AWS are committed to net zero carbon by 2040 as part of Amazon's Climate Pledge. Multiple studies conducted by 451 Research found that moving on-premise workloads to the cloud can lower customers' workload carbon footprints by nearly 80%. SaaS solutions provide additional environmental benefits as they are accessible from any web browser rather than installed on machines or networks. Ellucian's strategy is to support environmental protection and improvement by influencing our staff, customers, and communities. In 2022, we set our first-ever greenhouse gas reduction target and are reducing emissions to support climate action globally. We continue to find ways to minimise the environmental impact of our offices, including by purchasing Renewable Energy Certificates (RECs), reducing our office footprint, and pursuing Green Leases. Our Go Green Employee Resource Group promotes sustainable living and working practices through initiatives such as Meatless Monday recipes, local park clean-ups, and the creation of eco-friendly cleaning products. Ellucian also recycles IT equipment, donating over 1,000 laptops to schools globally in 2022. More details are available in the Impact Report on Ellucian's website.

  Covid-19 recovery

  The health and wellbeing of our customers, partners, and employees worldwide are of utmost importance to all of us at Ellucian. From the onset of the pandemic, we closely monitored the evolving situation concerning COVID-19 and continue to do so. We are promoting recovery through a flexible and mobile operating model that enables our employees and partners to access critical business systems securely within and outside our corporate office locations. Our employee base is geographically diverse. All employees use laptops and are not tied to any office location. To this end, the impact was minimised when we closed our office locations to accommodate social distancing regulations and recommendations. As of today, all offices have reopened following local safety standards. We continue to support our people's physical and mental health through a range of employee welfare benefits, detailed in our response to the Wellbeing section. We continue to closely monitor the situation and update our approach based on guidance from the World Health Organisation, the NHS, the Department of Health, and the government.

  Tackling economic inequality

  One of the ways we create employment opportunities is through our award-winning internship offering, which enables young people to grow their skills, gain real-world experience in technical and non-technical roles, and connect with students, team members, and business leaders across the globe to jumpstart their careers.; ; Ellucian’s Progress, Accomplishment, Thriving, Hope (PATH) Scholarship programme helps students in higher education institutions experiencing economic hardship. Since its founding, PATH has provided more than £1.8m in scholarships to higher education institutions, benefiting more than 2,650 students globally.; ; Ellucian’s Supplier Diversity Programme seeks to provide diverse suppliers with equal purchasing opportunities to ensure a more accurate reflection of our stakeholders and customers. We believe our initiatives will optimise our supply chain by driving inclusiveness, promoting equitable opportunities, creating jobs, and supporting our communities. Our Supplier Code of Conduct ensures suppliers adhere to the highest standards by requiring them to treat workers with dignity, provide safe working conditions, and act ethically. We ensure suppliers are subject to vetting, including information security, and verify the information provided.

  Equal opportunity

  At Ellucian, we embrace an inclusive, diverse, and equitable workplace and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities to all employees and applicants regardless of race, colour, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics or any other characteristic protected by law. We have a formal DEI Dashboard with analytics to increase leader awareness around recruiting, developing, and retaining talent. ; ; In 2021, we conducted a pay equity analysis without issues being observed broadly across the company. The next pay equity analysis is scheduled for Q3 2024. We have 11 employee resource groups (ERGs) focusing on developing new skills, including our women’s, LGBTQ, carers, and early career professionals networks. ; ; We provide companywide educational sessions and training that explore biases, their impact in the workplace and how we can influence behaviours to drive greater inclusivity. Many of our existing policies are aimed at ensuring that there is no modern slavery or human trafficking in our supply chains or any part of our business. You can read about our measures to prevent modern slavery on our website.

  Wellbeing

  Ellucian places high importance on employee wellbeing and offers access to comprehensive health and wellness programmes. These include private healthcare, flexible telemedicine services, virtual fitness and mindfulness platforms and counselling. Ellucian also provides employees with charitable leave, professional development opportunities, financial education, and planning assistance to support their financial goals. Additionally, employees can receive reimbursement for items and services that support physical and financial health, such as workout gear, massage therapy, home office accommodations, and student loan repayments, to name a few.

Pricing

• Price: £160.00 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at emearfp@ellucian.com. Tell them what format you need. It will help if you say what assistive technology you use.