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ROUTE REPORTS LIMITED

Route Reports Highways Analytics Platform

The Route Reports roads platform software provides automated highway maintenance inspections. This system uses cameras, computer vision and AI to detect surface defects, cracking, potholes, and reports the condition of signs, lines and more. This enables local authorities to maintain their roads faster, easier, and more efficiently.

Features

  • Incorporation of sensor-based solutions and computer-vision based technologies
  • Integration with existing work management systems
  • Road Condition Monitoring to DfT standards
  • Machine learning model automation
  • Dashboard displaying data in real time with GPS location
  • Accessible through web browser with secure login
  • Detection of road defects, cracks, lines, signs, street furniture defects
  • Pothole measurements (width, length, depth), categorisation and cost of repair
  • Historical defect analysis with videos and defect growth predictions
  • Route view to travel through inspection route virtually

Benefits

  • Proactive maintenance of roads
  • Up to 60% cheaper road inspections
  • Reduced carbon emissions from driving less and reducing re-visits
  • Reliable information about defect location and measurement
  • Review all issues on a road network remotely
  • Allows decision makers rapid access to data
  • User friendly web dashboard with map and route views
  • Customisation of hardware and software based on client’s requirements
  • Detect unauthorised items on the highway
  • Possibility to integrate with Work Management Systems

Pricing

£6,500 to £14,500 a device a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@routereports.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 1 9 6 8 4 9 6 4 3 4 3 0 7 4

Contact

ROUTE REPORTS LIMITED Route Reports
Telephone: +44 7700 152466
Email: contact@routereports.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Support is limited to data from edge processing devices fitted to a road vehicle.
System requirements
Windows 7 or newer

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 48 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Our web chat service is compliant with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.
Web chat accessibility testing
No web chat testing has been carried out with assistive technology users.
Onsite support
No
Support levels
Route Reports provide 9-5 weekday support. The support cost is included in the contract. A technical account manager is available during business hours.
Support available to third parties
No

Onboarding and offboarding

Getting started
Online training and user manuals are provided.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The platform provides one click access to all data recorded during the contract.
End-of-contract process
The contract cost includes decommissioning of the service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
The API can be used to extract data from the platform for use in other services.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Users can set asset intervention levels, inspection routes, and the types of analysis carried out on the road network.

Scaling

Independence of resources
Route Reports uses auto-scaling microservices for the platform, which are independent of the total usage demand of the platform.

Analytics

Service usage metrics
Yes
Metrics types
Our billing page shows how much the user is using the platform.
Reporting types
API access

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Most users access the data directly from the online platform. Users can also download data in csv or pdf format and save the images in jpeg format by right clicking on them.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Excel
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Route Reports guarantee 99% uptime of the service. Users are refunded with service credits covering the time the platform was unavailable.
Approach to resilience
This information is available upon request.
Outage reporting
The system includes email alerts and a separately hosted uptime dashboard.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Users are managed using Role based Access Control (RBAC)- the customer is able to define which users have "admin" access, which can then manage other users. Support channels are either authenticated using the in-app messaging service or using the verified email address of the user requesting support.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Route Reports uses industry best practices and the AWS "well-architected" framework for security governance. All services use 2FA for login and employees are trained to avoid following any insecure methods of working.
Information security policies and processes
Each employee signs a confidentiality agreement, which also includes security policies.

Route Reports has automated security alerting software which alerts employees to any security breaches. These are then resolved as a high priority.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Route Reports uses an agile approach to change management, where any changes are discussed as a team before they are ruled out, with security being a key requirement before a change is approved. All Route Reports software is subject to automated functional and security tests before being put into production.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerabilities are automatically checked for using existing package management software each time the product is updated. The patches are applied within a week for routine updates, or in the same day for severe vulnerabilities. Vulnerabilities are also sourced from user reports and industry publications.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All Route Reports software has a rigorous authentication and authorisation process. This software includes automated alerts for suspicious activity or system access. These are either automatically blocked, or if raised by an employee or user are responded to immediately.
Incident management type
Supplier-defined controls
Incident management approach
Common events are either automatically responded to vie pre-engineered responses or, if not previously encountered, are resolved manually following a pre-made investigation and resolution process. Users are able to report incidents through a dedicated support email or through the in-app messaging service. Incident reports are provided for significant incidents, or in any case, through a user request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Use of the Route Reports road system helps to reduce the amount of driving performed by inspectors, as the devices and AI automate a lot of the manual driving tasks and reduce re-visits.

Pricing

Price
£6,500 to £14,500 a device a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@routereports.com. Tell them what format you need. It will help if you say what assistive technology you use.