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Bytes Software Services

Progress Kemp LoadMaster

Progress Kemp LoadMaster provides geographical, cloud and application load balancing with integrated WAF, Reverse proxy, Kubernetes Ingress Controller and Network Telemetry. bssgc

Features

  • Server Load Balancing (SLB) for TCP/UDP based protocols
  • TLS (SSL) Offload
  • Layer 7 Content Switching
  • Transparent caching for HTTP/HTTPS
  • Compression of static and dynamic HTTP/HTTPS content
  • NAT-based forwarding
  • IPv6 - IPv4 bidirectional conversion
  • High Availability (Active/Standby)
  • Aggregated health checks
  • DDoS mitigation, including L7 rate based attacks

Benefits

  • Web Application Firewall (WAF)
  • Easy to deploy and configure
  • Hardware, Virtual and Cloud
  • Outstanding Customer Support
  • Best value Load Balancer
  • Free 30 day trial

Pricing

£0.01 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 1 9 7 7 5 9 1 7 7 0 2 3 9 9

Contact

Bytes Software Services Chris Swani
Telephone: +44 (0) 7951 326815
Email: tenders@bytes.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
No
System requirements
https://kemptechnologies.com/load-balancer-vlm-max/sizing-guidance/

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our support division is operated using an online Zendesk based ticketing system.

Response time- 1 hour SLA
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Standard - 10x5 in region; 24x7 phone/ticket based support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Kemp offer a free trial of the LoadMaster - Partners will tyically consult with end users to offer levels of service for solution requirements.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
N/A
End-of-contract process
Depends on which license type is purchased.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Web based mangement interface; RESTful API interface; PowerShell
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
LoadMaster provides 3 user interfaces, (1) vt220 style console, (2) web based and (3) API based. The console interface is accessible
by physically connecting a monitor and keyboard, via a hypervisor console, or via the SSH protocol. Console is normally used to initially
set the IP address and to recover the web user interface if it becomes inoperable. Console is not used for normal management
functions on the LoadMaster. Commonly available assistive technologies loaded on the users’ workstation should make use of the
console easily available to individuals with disabilities. Web interface supports most modern browsers and does not use client side
active code. The web presents a nested menu user interface for managing all aspects of the LoadMaster.
API
Yes
What users can and can't do using the API
All functionality except resetting of default password.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
N/A

Scaling

Independence of resources
Kemp can help to size and provide scope for dimensioning - dedicated appliances are used per application/service/customer to prevent over utilisation and under.

Analytics

Service usage metrics
Yes
Metrics types
Through an API call; through SNMP v2/v3
Reporting types
API access

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Kemp

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
N/A
Data export formats
  • CSV
  • Other
Other data export formats
Text Based
Data import formats
  • CSV
  • Other
Other data import formats
Text Based

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
N/A
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Dependent on deployment scenario, and subscription
Approach to resilience
Kemp can be configured in high availability (2 nodes active passive) or 4 to 16 nodes for active/active clustering
Outage reporting
Email

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Other
Other user authentication
Local authentication; LDAP
Access restrictions in management interfaces and support channels
LoadMaster bonding/Virtual LAN (VLAN) tagging can be easily set up and configured using the LoadMaster Web User Interface (WUI).
The LoadMaster also supports Virtual Extensible LAN (VXLAN) and VXLAN Tunnel Endpoint (VTEP) capabilities. LoadMasters have the ability to proxy across VXLAN to non-VXLAN networks.
Access restriction testing frequency
At least every 6 months
Management access authentication
Other
Description of management access authentication
LDAP

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
A-LIGN
ISO/IEC 27001 accreditation date
13/07/2022
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
N/A
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
N/A

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Undisclosed

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Undisclosed
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Undisclosed
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
N/A
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
https://docs.progress.com/bundle/kemp-product-overview-kemp-terms-of-service-ga/page/Appendix-E-Defect-Work-Around-and-Correction.html

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

Fighting climate change

See link for further information on fighting climate change; https://www.progress.com/social-responsibility/planet

Covid-19 recovery

See link for further information on Covid-19 recovery ; https://www.progress.com/covid-19

Equal opportunity

See link for further information on equal oppertunity ; https://www.progress.com/inclusion-diversity

Wellbeing

See link for further information on wellbeing ' ; https://www.progress.com/social-responsibility/people

Pricing

Price
£0.01 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free LoadMaster is a fully featured member of our award-winning and industry-leading Load Balancer family. In addition to being ideal for testing environments, organizations can use it without charge in production when throughput requirements don’t exceed 20 Mbps or Layer7 traffic and for services that do not directly generate revenue.
Link to free trial
https://www.freeloadbalancer.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.