PayStream Accounting Services

Tifo Comply

Our intuitive software will streamline your employee & contractor screening and on-boarding process. With over 50 different digital ID & background verification checks, manage your compliance obligations efficiently with our scalable, automated, end-to-end compliance solution. Fully visible & auditable, with an outstanding interface and easily managed from one simple dashboard.

Features

• Azure cloud based workflow
• Responsive design
• Over 50 intergrated electronic checks
• Real time reporting
• Configurable profiles based on roles
• Full audit history and audit packs
• Integrated with electronic signature providers
• Open API - CRM and 3rd party background check providers
• Custom check builder
• Equal opportunities data capture

Benefits

• Collect references electronically and explain career gaps
• Shared dashboards and comprehensive workflow
• Each system user can see their individual tasks
• Manager access to see all staff tasks
• Reporting on staff perfomance or department performance
• Document expiry reminders
• Reduced paper trail
• Enhanced customer experience
• Reduced administrative burden and costs
• Abilty to have 3rd party users

£2,000 to £5,000 an instance a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@tifo.team. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

920035076991023

Contact

Adam Ainscough
08004701954
enquiries@tifo.team

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Flexible. We can work with customers to match requirements service & configuration wise with customisation work available.
• System requirements: Modern browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Contract dependant - with enhanced support Mon-Fri 9-5 urgent tickets are responded to within 2 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Where the Client experiences an issue with a Service, it shall promptly report this through the Support Desk, following which Tifo shall, acting reasonably, allocate a severity level to the issue.; Tifo shall use reasonable endeavours to acknowledge notification of any issue and commence identification of the cause, and commence work on a workaround or resolution within the following timescales following notification through the Support Desk. All such timescales shall be calculated based on Support Hours.; Severity Description Timescales; Urgent a service-wide serious fault affecting numerous users’ use of a Service and no workaround is available 2 hours; High a serious fault affecting a single user’s or small group of users’ use of a Service and no workaround is available 8 hours; Medium a non-serious fault which affects users’ use of a Service and no workaround is available 3 days; Low a non-serious fault which does not affect users use of a Service 7 days; For issues which are allocated as urgent and high severity issues, Tifo shall, during Support Hours, provide the Client with regular updates on the likely timescales for resolution or provision of a workaround.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Implementation team onsite & remotely; Training on site / webinars; Help documentation online
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We will provide all data in electronic format.
• End-of-contract process: Access to service terminates and requested data is provided.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No different
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Most functions and data can by performed via the API and custom calls can be written for client requirements
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Whitelabelling options from the admin screens; Highly customisable workflows & profiles.; ; Custom development available

Scaling

• Independence of resources: Dedicated instances within Azure

Analytics

• Service usage metrics: Yes
• Metrics types: Candidate and User reporting
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Encrypted link tables for personal data
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Suite of reports available in Tifo
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • API
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • API

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Uptime guarantee refunded by service credits
• Approach to resilience: Azure cloud deployment
• Outage reporting: Monitoring software

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: User access control
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 20/08/2018
• What the ISO/IEC 27001 doesn’t cover: Non cloud services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: RFC from customer; Automated testing; Test team; UAT
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Secure coding practices; Automated testing; Vulnerability scanning; Penetration testing
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Automated checking services
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incidents reported by phone / email or support desk; Reports provided in PDF format.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity

  Covid-19 recovery

  Tifo Comply is designed to facilitate efficiencies within the hiring process, allowing customers to hire faster, with greater accuracy, and with watertight compliance and vetting. Tifo speeds up onboarding, ensures candidates are qualified and vetted to work, and by extension helps to reduce employee turnover.

  Equal opportunity

  Tifo Comply helps customers to remove bias from the compliance onboarding process, and has features such as a dedicated Equal Opportunities check module to allow Tifo customers to collect diversity & monitoring data from candidates and report on this, without internal agency users being able to link the data back to specific candidate records or compliance cases.

Pricing

• Price: £2,000 to £5,000 an instance a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full service; No chargeable 3rd party checking services.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@tifo.team. Tell them what format you need. It will help if you say what assistive technology you use.