Booking & Membership Accelerator
Flexible, API-first booking and membership platform for organisations managing scheduled access to services or facilities. Supports complex booking rules, memberships, pricing, and integrations across transport, education, leisure, and regulated services. Delivered using configurable accelerator components, with optional AI-assisted configuration and policy logic where appropriate.
Features
- Configurable booking and scheduling for facilities, classes, and resources
- Membership management with full lifecycle and eligibility rules
- Flexible pricing, discounts, add-ons, and commercial policies
- Real-time availability, waitlists, and recurring bookings
- Secure payments, billing workflows, and financial reporting
- Multi-site and cross-location access management
- Administrative configuration and operational dashboards
- REST APIs and webhooks for third-party integrations
- Role-based access control, audit logging, and compliance
- AI-assisted configuration and policy logic where appropriate
Benefits
- Faster delivery than fully bespoke booking platforms
- Reduced delivery risk using proven accelerator components
- Flexible configuration without repeated custom development
- Scalable booking and membership operations across locations
- Improved user experience for customers and staff
- Clear operational oversight through centralised reporting
- Easier integration with existing systems and suppliers
- Support for complex pricing and access rules
- Strong security and governance controls
- Clear path to ongoing support after go-live
Pricing
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
9 2 0 7 0 9 7 5 6 9 8 9 8 6 7
Contact
TALK THINK DO LIMITED
Matt Hammond
Telephone: 07477002302
Email: bids@talkthinkdo.com
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
- Other
Service scope
- Service constraints
- This service delivers a configurable accelerator rather than a fully bespoke platform. Delivery is primarily remote; on-site workshops may be included where agreed. The service does not include ongoing operational monitoring or support beyond a defined hypercare period. Successful delivery depends on timely access to stakeholders, third-party systems, and agreed booking and membership rules. Data migration quality depends on the accuracy and completeness of legacy data provided. External supplier dependencies may affect delivery timelines. Ongoing live service support is provided under a separate G-Cloud support service.
User support
- Email or online ticketing support
- Yes
- Support response times
- During UK business hours (Monday to Friday, excluding public holidays), queries are typically acknowledged within one business day. Response times are managed through agreed delivery checkpoints, workshops, and regular progress updates rather than operational SLAs. Weekend responses are not guaranteed unless explicitly agreed.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide post-delivery support options for the Booking & Membership Accelerator via a separate G-Cloud support service, allowing buyers to select the level of operational support appropriate to their live service.
Standard support typically includes in-hours incident management, configuration support, defect resolution, and routine maintenance. This level is suitable for stable production services with predictable usage.
Enhanced support is available for higher-volume or business-critical services and may include higher ticket caps, extended hours cover, and increased engineering capacity.
24/7 support for priority incidents can be provided where required for public-facing or mission-critical services.
Support costs vary based on the selected service level, coverage hours, and agreed monthly ticket caps and are detailed in the associated Pricing Document.
Each support engagement includes a named Delivery Manager responsible for service governance, reporting, and escalation. Incident response and resolution are delivered by Microsoft-certified backend and frontend engineers who provide third-line application support. We do not provide first-line call-centre support.
Support levels and costs are agreed during onboarding and reviewed regularly to ensure continued value.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal solution architect | £1,044.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal technical architect | £1,044.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,044.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Change and release analyst | £620.00 | |
| Change and release manager | £744.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £744.00 | |
| Major incident manager | £744.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £744.00 | |
| Senior infrastructure engineer | £744.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk manager | £744.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £620.00 | |
| Senior business analyst | £744.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £744.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £893.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test engineer | £620.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £744.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| DevOps engineer | £744.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Frontend developer | £620.00 | |
| Senior frontend developer | £744.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £620.00 | |
| Senior developer | £744.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior graphic designer | £517.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau (UKAS)
- ISO/IEC 27001 accreditation date
- Monday 11 August 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 4b7e48df-0177-44fe-a1dd-017ba5e6852e
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 8a6ab9c8-c2ec-479c-9810-b9c545d8e075
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of issues relating to entering the contract workforce
-