HCRG WORKFORCE SOLUTIONS LIMITED

HCRG Workforce Solutions

HCRG’s Workforce Solution operates using cloud-based platforms and provides an end–to-end platform for the coordination and management of substantive, flexible and contingent workforces. Our service also enables the direct engagement of flexible and contingent resource pools, talent pooling, and provides enhanced analytical tools and insights suites to drive increased efficiencies.

Features

• End-to-end recruitment technology & supporting managed service
• Specialist Healthcare worker onboarding module
• Integrated time & expense module
• End to End Procure to Pay Solution
• Bespoke management information suite
• Programme & account management
• Outsourced Bank Management
• E-rostering technology
• RPO - recruitment process outsourcing
• Consultancy Service

Benefits

• Allow clients to directly engage their workforce for all staffing
• Provide real time reporting allowing clients to manage their resource
• Integrate with e-rostering, bank modules, ESR, payroll and accounts payable
• Delivery of efficiencies and reduction in workloads
• Live tracking of financial data and expenditure of flexible workforce
• Allows flexibility to adapt to changing demand and market conditions
• Large-scale savings, rate reductions, cost management & efficiency gains
• 24/7 service with dedicated account staff and specialist consultants

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@hcrg.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

921270406768220

Contact

Gary Taylor
020 7451 1451
tenders@hcrg.uk.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management
  • Procurement
  • Order management and orchestration
  • Enterprise performance management
  • Project and portfolio management

  Financial

  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Travel and Expense Management Applications

  Human capital management

  • Talent Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No, there are no plans that may cause constraints to Buyers.; We maintain 99.9% uptime.; All planned maintenance is notified in advance to Buyers and completed in downtime periods.
• System requirements:
  • We fully scope all software requirements with Buyers
  • Buyers can influence system requirements and data flows
  • Buyers only require access to the internet to utilise software
  • Buyers can access/utilise software on any web enabled device

User support

• Email or online ticketing support: Yes
• Support response times: Support Response Timeframes:; ; Acknowledgement - within 2 hours; Low Level Issues/Support - within 24 hours; Medium Level Issues/Support - within 48 hours; High Level Issues/Support - within 14 working days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Buyers are allocated a dedicated Account Management Team for onsite and remote support. This Team act as first-line contact/support for queries and day-to-day running/management of systems/services. The Team are fully supported by Technical Team for 2nd line queries, management and support.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our dedicated Account Management Team will position onsite and start a detailed Implementation Scoping & Planning exercise. This will address/capture all aspects of Design and Configuration. Full support for the end-to-end process, mixed onsite and remote, will be provided by the Account Management Team. Full and role/user relevant training is delivered onsite to all users, and follows with additional online and refresher training.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Our Account Manager Team meet with the Client to hold an exit planning meeting and discuss with the Client all requirements for exit/transition, and develop a detailed exit-plan, including details of system/data/service transition in-house or to an alternative provider. For data extraction, all data can be exported securely from the system and in any format as requested by the Client.
• End-of-contract process: Upon receipt of notice to terminate from a Client, our Account Management Team arrange a review and exit planning meeting with the Client. During this meeting our exit and timelines for exit will be discussed, minutes and actions per party recorded, and a formal Exit Plan developed, shared and agreed with the Client (including key actions, involved persons, timelines and check/review schedules). The exit plan is delivered over a 12-week period (unless shorter periods are defined by the Client) and with KPIs agreed per stage. After 12-weeks any additional services will be charged at the rates as agreed with the Client during the Exit Planning meeting and as recorded during this meeting.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences - 100% of all system features and functionalities are available whether using a desktop or mobile web-enabled devices. Where a mobile device is used off-line (i.e. no WI-FI/connectivity), all users actions compute upon WI-FI/connectivity becoming available.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: 100% of all features and functionalities are available via the system using any web-enabled device with a WI-FI connection. Users are issued with unique logins/passwords to gain initial access. Upon initial access, users are then prompted to re-set their password before progressing within the system. All functionalities, system configurations and developments, are web based and with user permission levels linked to user access and to distinguish rights between users (and access to data within the system).
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: All interfacing testing is compliant to EN 301 549 9 standards, and covers testing of various users with multiple needs. The system is also capable of interfacing with all current and known software and accessibility readers to ensure maximum engagement and use by those with registered disabilities and/or other conditions as protected by the Equality Act, such as sight or hearing impaired users or those with neuro-divergent conditions.
• API: Yes
• What users can and can't do using the API: The Account Management Team assigned to the Buyer will scope and determine all Buyer and system requirements for API integration. This will be formally designed, planned and tested as part of Implementation Plans. APIs enable the transfer of information and/or data, including updates, using one or two-way flows and between one or more systems, including third party systems.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Large elements of the system can be customised by Buyers to meet Buyer and their users needs, from dataflows and automations within the system to data dashboards, reporting suites and analytics. For this, a dedicated Account Team are assigned to the Buyer, and who formally scope/understand all Buyer requirements, include bespoke and local requirements for customisation. This is designed within formal implementation plans, including testing schedules, to ensure customisations meet/reflect Buyer needs. Continual reviews of suitability/effectiveness are scheduled quarterly and annually, and extends to continual improvement/development (generally and on a Buyer specific basis).

Scaling

• Independence of resources: Each Client will have their own dedicated Account Management and Technical Team. This ensures demand from other Customers/solutions does not impact the Client and/or their users, and assures the level of support offered remains consistent throughout the set-up/implementation and ongoing delivery period (and as agreed with the Client at initial implementation stages and per contract/solution review thereafter). Our Technical Team provide 24/7 support, consistently monitor systems, and immediately report concerns to ensure timely reaction and proactive management to Client expectations and SLA response levels/timeframes (as pre-agreed with each Client at implementation).

Analytics

• Service usage metrics: Yes
• Metrics types: • CPU; • HTTP Request & Response Status; • Memory; • Network; • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can on a self-access basis via enhanced in-system reporting functionalities and insights data suites, directly access, download and/or export all relevant data as per their user access level/permissions (role based as agreed at initial planning/design/configuration stages). This functionality enables users to create, save and run bespoke reports and as per the time/date periods defined by the user. Reports generate in user friendly formats (i.e. PDF/CSV/excel etc.).
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% uptime and as per all current SLAs with Clients.; The above uptime KPI of 99.9% has been maintained across all Client contracts/services for the past 3 year period.
• Approach to resilience: This information and document is available on request from the company.
• Outage reporting: All outage will be reported by our Technical Team via phone initially, and which is followed by written notice via email (and confirming the date/time of the verbal alert, and who the alert was raised to at the Client).

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: All restrictions are scoped during the design and configuration stages of the implementation period by the dedicated Client Account Management & Technical Team. All users are defined, including their role/level of required access and authority, from which each user has a unique username and login (system issued and prompting immediate change upon first login before progress in the system can be made).
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We hold ISO 27001 accreditation, and adhere and follow all standards, policies, processes and protocols for enhanced information security, integrity and confidentiality. We are also Cyber Essentials accredited, thus assuring the highest level of standards and robustness in respect of information/data security and management. ISO audit reports evidencing our compliance (since initial accreditation in 2013) are available to Clients upon request and provide enhanced assurance (and validation) of all existing measures/controls, and our robust application of ISO 27001 standards and controls for information management and security.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration Management Database (CMDB) is maintained via a combined process of automated and manual discoveries, ongoing monitoring and updates, change management and physical validation by asset protection. Items within the CMDB are automatically linked to the Support Team ticketing system, which allows for granularity in the identification of assets which may be subject to change, incidents, problems, or service requests. Management of assets is evidenced during external assessment of ISO 20000 and ISO 27001 accreditations.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability management activities are developed and implemented in accordance with established standards: ISO 20000 for IT Service Management, and ISO 27001 for Information Security Management. Both standards are regularly validated and re-accredited by external assessors and awarding bodies.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our Technical Team and via internal alerting systems, undertake vulnerability scanning daily, reviewing and progressing necessary actions to ensure systems/solutions are protected from vulnerabilities and do not affect services. The Team maintain records/logs of vulnerabilities that have been progressed/addresses, and those pending action. Fixes to address newly identified and evolving vulnerabilities takes place daily. Post evaluation of the proposed deployment and design of the platform, major vulnerabilities are mitigated without risk to environments. Where identified vulnerabilities require immediate action, Clients are notified immediately by phone and which follows with email.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate formal ISO 27001 & Cyber Security standards, segregated between ISMS and Cyber Security incidents/alerts, with defined processes for identification, remediation, resolution and post-testing for any/all security incidents. Evidence, and of real-time incident management, is audited and validated during external ISO 20000 and ISO 27001 annual audits, and assessed/validated by an National Cyber Security Centre accreditor. Security incidents detected from Protective Monitoring are investigated. Where relevant, incidents are escalated to our Focused Incident Security Response Team. They are responsible for assessing impact, corrective and preventative actions to control and resolve incidents swiftly, and to prevent reoccurrence.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR Limited
• ISO/IEC 27001 accreditation date: Thursday 11 April 2013
• What the ISO/IEC 27001 doesn’t cover: A.14.2.7 Outsourced Development; and; A.14.2.5 Secure System Engineering Principles
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR Limited
• ISO 9001 accreditation date: Wednesday 8 August 2007
• What the ISO 9001 doesn’t cover: There are no exclusions.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8c1f676f-d1dc-47f7-98d1-1cfddea00383
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301 Business Continuity Management accreditation
  • ISO 14001 Environmental Management accreditation

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@hcrg.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.